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Business Profile

Vitamins and Supplements

Emma Relief

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/14/2025

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They say that you can get a 100% refund up to 90 days if you dont like the product. I asked for a full refund and the shipping address to send the product back to less than 30 days from purchase. All I have been getting since March 30 is the run around as they only want to offer me a partial refund. I also called the number too and they say they could help with giving me an address to ship back to as all must be done via email. Very frustrating and I just want to send the terrible stuff back and get the full refund they promised in the ad.

    Business Response

    Date: 04/30/2025

    From: Emma Relief <**********************************************************>
    Date: Wed, Apr 30, 2025 at 1:02 PM
    Subject: [Request received] BBB Business Login - Automated Response
    To: Llanigan <*************************************************************************************>
      
    Hello Llanigan,

    Thank you for contacting Enclave Bioactives. We are here to help!

    We have received your email and will get back to you as soon as possible. There may be a delay of 2-3 days as we review your request and provide you with a personalized reply. Your patience is appreciated. Please note that while we do our best to address order adjustments, orders cannot always be adjusted once they are placed as we strive to quickly ship orders for our customers.

    The ticket number for this request is 1111958.

    Feel free to reply to this email as well with any additional comments.

    Thank you so much for your patience.

    Enclave Bioactives
    Customer Happiness Team

Emma Relief is NOT a BBB Accredited Business.

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