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Business Profile

Vitamins and Supplements

Emma Relief

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Enclave Bioactives Claim 100% guarantee if the medication does not help or unsatisfied. When I placed the order their system made it look like it didnt go through, so it come up again and gave a 9 month supply. So after the process I had or a 6 month supply of **** and a 9 month supply of **** and Elimipure 3 month supply. There was no way to change it other than emailing the company to cancel. I did that right when I purchased the order but a robot response said they try to get orders out fast and didnt cancel for me. Then got a call from a man stating he was with the company and I needed another product that goes with that to help with my liver and wanted my credit card info, I told him no and hung up. He texted me as him being my gut health coach. He still is texting me.Hey ******, welcome to ****! I'm ***** your gut health coach. Your next step: take your Gut Health Assessment (included with your order) to unlock your full personalized protocol. Start here: ***************************************************************************** Reply STOP to unsubscribe

    Customer Answer

    Date: 09/03/2025

    Konscious: Hi ****** *******,
                    Your **** order #******** has recently shipped.
                    The tracking number is: 9234690389728700766419
                    Your shipment will arrive within 3-7 days.
                    Enjoy! If you have any questions, please call us at ************ or email ********************************

  • Initial Complaint

    Date:08/21/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ordered on 8/4/25 from ************************** After i placed order, recived sales pitch about more bottles for better price. So stupidly i revised order my order, but they didn't, they charged me for 2 separate orders. i called the phone#************, only got chat box and they wanted ne to fill form with credit card# cost 5$ and a monthly ***** fee a month! before even revising my order. No human to help, unless i give them more money I'm left with this last resort, but learned big lesson.Thank You very much

    Customer Answer

    Date: 08/23/2025

     

    Dear BBB,

    I do not know how to share my 3 Emails to Emma Relief customer service, or packing slip. they should have all info on my order last month , as i used my credit card for purchase. They talked me into an upgrade on order ( more supplements at better price) . Instead placed additional 2nd order. just want someone to tell me how to return 2nd order and credit my card.

    Thank You for your help,

    ***** ******

  • Initial Complaint

    Date:08/13/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/1 my father received a charge on his credit card from this vendor. He did not purchase this product, his CC number was taken without his consent. I had to dispute the charge and have no resolution with the credit card company yet. The company is not responding to e-mails or phone calls.

  • Initial Complaint

    Date:08/12/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought multiple bottles of this product which stated specific claims about what the product could do. I have used this product as directed for a month with ZERO changes to the issue it was bought for. I contacted the company a week ago for a refund based on fraudulent claims, and have not received any answers or assistance.

  • Initial Complaint

    Date:07/24/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried the product **** and it didn't work and I ended up in the emergency room. I tried to return the products and could not get anyone to return my calls. I would like to get my money back.

    Customer Answer

    Date: 07/25/2025

    I understand that **** by Enclave Bioactives was and is a scam, unfortunately they stole my money from my credit card and lied to me the whole time.  Even if the money is unable to be returned, they should be shut down and be held accountable! I live on a fixed income and this has really put me in distress!! It was over the amount of $300.00 dollars.

  • Initial Complaint

    Date:07/22/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a scam business who took my money in April. I have written them and ******* over 10x regarding this issue.

    Customer Answer

    Date: 07/22/2025

    ******* had it listed and I used affirm to pay in 4 payments. I let affirm know who said to notify Emma relief based in ********** and emailed Shopify and Emma relief 10 times 

  • Initial Complaint

    Date:07/15/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction Date: 7/8/25 Amount charged to credit card: $477.60 (3) bottles of their Emma Relief supplement ordered/promised ************ doubled my order for 3 bottles of Emma Relief and added another supplement I did not order for yet another $147.00 plus tax.They also locked in this incorrect order with no CC expiration date or CCV code.I was not allowed to view my order before it was placed, could not cancel the order within 12 hors of placing the order, they have no customer service phone number or phone number of any type that I can contact them at, and they have not replied to my 20+ emails asking for a complete refund or at least an initial phone call.xcept tp issue a case number that I also cannot view.This business has made no effort to resolve the issue in any way. The product order was entered from their website: ******************************************************************************************************************************************************************************************************************************************************************************* Which clearly states 100% Money-Back Guarantee at the top of their home page.

  • Initial Complaint

    Date:06/22/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the product on May ******* from **** with a money back guarantee. I emailed them asking for a refund as the product was ineffective, and they emailed me back with a case number. I haven't heard anything from them since. This does not surprise me at all.

    Customer Answer

    Date: 06/23/2025

    I received an email from **** today that stated that they have refunded my money.  It says that it can take up to 10 days to show up on my statement. I hope that this solves the problem and thank you for your help.

  • Initial Complaint

    Date:06/05/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I initially ordered 90 day supply of **** and then tried to update my order to a *************************************** for both packages - $147 90 day and $234 190 day. I immediately contacted them, but got a form email saying they wouldnt get back to me until after the product shipped. I tried multiple times to contact them via email but got no response after the form email. Im willing to try the productbut only for 90 days and would like a refund of the $234 plus tax.

  • Initial Complaint

    Date:04/14/2025

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They say that you can get a 100% refund up to 90 days if you dont like the product. I asked for a full refund and the shipping address to send the product back to less than 30 days from purchase. All I have been getting since March 30 is the run around as they only want to offer me a partial refund. I also called the number too and they say they could help with giving me an address to ship back to as all must be done via email. Very frustrating and I just want to send the terrible stuff back and get the full refund they promised in the ad.

    Business Response

    Date: 04/30/2025

    From: Emma Relief <**********************************************************>
    Date: Wed, Apr 30, 2025 at 1:02 PM
    Subject: [Request received] BBB Business Login - Automated Response
    To: Llanigan <*************************************************************************************>
      
    Hello Llanigan,

    Thank you for contacting Enclave Bioactives. We are here to help!

    We have received your email and will get back to you as soon as possible. There may be a delay of 2-3 days as we review your request and provide you with a personalized reply. Your patience is appreciated. Please note that while we do our best to address order adjustments, orders cannot always be adjusted once they are placed as we strive to quickly ship orders for our customers.

    The ticket number for this request is 1111958.

    Feel free to reply to this email as well with any additional comments.

    Thank you so much for your patience.

    Enclave Bioactives
    Customer Happiness Team

Emma Relief is NOT a BBB Accredited Business.

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