Business Profile

Payment Processing Services

Klarna Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Klarna Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,605 total complaints in the last 3 years.
944 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/07/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used Klarna to purchase tickets to an event with Ticketmaster. Event was cancelled so my payment was refunded to Klarna. However, they did not refund it to my debit card on file that Imade payments with. They refunded it my Klarna balance. So, the money is stuck in the Klarna balance on the app. After talking to 3 different customer service **** they claim they cannot move the money to my card on file. All I can do is use it for future Klarna purchases.
Business Response
Date: 08/12/2025
Hello *****,

Klarna is in receipt of your complaint 23715610. We appreciate your inquiry regarding the order with Ticketmaster (Z9TK7478).

We have reviewed this matter and it appears you have already withdrawn your funds from your Klarna Balance. This complaint seems to now be resolved. Thank you and have a great day.
Customer Answer
Date: 08/15/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

***** ******
Initial Complaint
Date:08/07/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 31st I had created an account with klarna in order to make an **** purchase and after making my account I was quickly promoted to deposit money into my 'klarna balance' which I did.After depositing the amount I would need to make my first payment (35$) I was denied credit for the amount of the item.I tried again in smaller amounts all the way down to the minimum 35$ per purchase only to be denied again.They will not allow me to use my balance to purchase anything and I want to be refunded the amount of my 35$ deposit.
Business Response
Date: 08/12/2025
Hello *******,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding your Klarna Balance.

We understand that you're reaching out in regards to having the $35.00 that you deposited into your Klarna Balance refunded - we're happy to provide some additional information for you.

Funds deposited to your Klarna Balance are meant to be used for goods/services that are ordered through Klarna, or applied to any existing outstanding balances that you have with Klarna. The funds that are added to your Klarna Balance are nonrefundable and also cannot be redeemed for cash.

You can view the Klarna Balance Terms and Conditions here: *****************************************************************************************************************gv8m9t*_gcl_au*Njk3NTcyOTY3LjE3MjU5ODc3MzI.

To use these funds, you will need to make a Pay Now order, meaning there is not a payment plan. This is able to be done by making a purchase no greater than $35.00 with a partnered merchant. To identify all partnered stores, they are available under 'Klarna at checkout'. You are able to review those here: ******************************************************************************. Thank you and have a great day.
Customer Answer
Date: 08/19/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

******* *******
Initial Complaint
Date:08/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 3, 2025, I purchased a DOT Specimen Collector course from ********************* for $388 using Klarna payment method. The merchant advertised that I would receive course materials for the class including a syllabus, mock exam kit, blank custody control forms and digital course info. Shortly after purchase I received digital content that I did not pay for nor was I interested in! I was also sent an incorrect course date for April 26, 2025 rather than the one I registered for (August 9, 2025) which was a huge red flag. The merchant delayed responses when this was brought to her attention which made me feel as if I was scammed and then ultimately blocked me on the platform I sought out the course. I filed a dispute with Klarna on July 9, 2025. That claim was denied on July 30, 2025. Of citing the merchants no refund policy despite the fact that the merchant broke their own agreement and failed to deliver.
I submitted a second claim on August 4, 2025, citing non-delivery and receiving a product significantly different than advertised, and attached supporting documentation including screenshots, the merchants course agreement, and proof of missing physical materials and no tracking information, proof of she blocked me from the original platform where her policys and course information after bringing the wrong dated to her attention. Klarnas no-refund justification contradicts their own Buyer Protection policy, which clearly states that undelivered goods or materially different items qualify for protection. It is unacceptable that Klarna overlooked all evidence of fraud and failed delivery, allowing the merchant to keep my payment without fulfilling their obligation. I am seeking a full refund of $388 for the course I never received.
Business Response
Date: 08/07/2025
Hello Ebony,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with ********************* (WL989CPL).

We have reviewed your concern and all of your attached information. At this time this is disputed and will be handled by our Dispute Resolution team. They are waiting for the merchant to respond to your dispute. We are unable to expedite this process. You will be updated via email from Disputes Resolutions once they have either concluded the investigation or need any additional information from you. In the meantime the payments are paused. We hope this addresses your concerns for the time being. Have a great day.
Customer Answer
Date: 08/07/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23709569

I am rejecting this response because I am writing to update my dispute with crucial information that clearly demonstrates my right to a refund under Klarna's Buyer Protection policy.

The merchant has failed to provide the services I paid for. The class policy required that book materials and online logins for the book exam portion be provided two weeks prior to the second part of the class, scheduled for August 9th. The class start date was only for mock exams, and I never received any of the promised book materials or logins.

To make matters worse, on August 5th, the merchant retaliated against my dispute by emailing a class withdrawal notice. I was also blocked after I initially reached out with questions on July 3rd.

I have not received what was promised, and the merchant's actions since then are a clear form of retaliation. I have provided more than enough evidence to support my claim that the services were never rendered. Therefore, I am not requesting an investigation; I am requesting Klarna's Buyer Protection to be applied to this case immediately and for a full refund to be issued.

Regards,

***** ****
Business Response
Date: 08/11/2025
Ebony,
This is already disputed and awaiting a response from the merchant. Our Disputes Resolutions team will update you via email once there is a response. Thank you.
Initial Complaint
Date:08/06/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an order from ****** in the amount of $3,110.37 on May 29, 2025 and financed it through Klarna. Upon picking up the order from the post office, I was made aware of a customs fee that was due in the amount of $345. Per the attached in the documentation, I contacted ****** as they didn't tell me I would be subject to a customs fee, and they refunded me the customs fee of $345.00 to my original form of payment, which was Klarna.

As such, ****** paid Klarna the $345, however Klarna applied the credit to my account on June 19, 2025. I immediately called Klarna and requested that the $345 be refunded to my account directly. Please follow-up with Klarna's representative for the chat logs. I told the representative that I would be returning the clothes, then the representative stated that once the clothes were returned, I would receive the excess credit back to my account.

Upon calling today, August 6, 2025, a representative from Klarna told me that they would be unable to refund me the $345 because I didn't make a payment on the account, and as such, was not owed the money. I reiterated to the representative the conversation I had in June, to which she replied misinformation was given. I stated this was incorrect, and asked to speak to a manager, for which she refused to connect me with. I stated that I would be reporting Klarna for misappropriation of funds, deceptive practices, including a host of other issues.

Ultimately, I would prefer Klarna refund me the $345 to my account before I seek further action via legal representation and social media postings.
Business Response
Date: 08/06/2025
Hello *****,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with ****** (********).

We have reviewed your concern we can see the merchant provided a partial refund to the order. The are not able to refund any funds outside of the order amount to Klarna. They processed two different refunds which ultimately refunded the full order, not giving you a refund for said customs fee. The refunds that are shown in the attachment were both applied to the order, and no payments were collected from you. At this time you will need to contact the merchant regarding the reimbursement as Klarna is not able to assist with this. The reimbursement will need to be given outside of Klarna, as again we are not able to receive back more than we paid the merchant. Thank you and have a great day.
Customer Answer
Date: 08/06/2025
It appears based on your response, ****** fulfilled their request to me and provided me with the customs fee refund to my original form of payment. It was then Klarna who chose to apply the payment how they saw fit, which was as an "adjustment" to my outstanding balance. As such, Klarna received money it was not owed, and when the order was returned, the $345 did not refund back to ****** or myself, as the Klarna representative stated it should have in June. Since Klarna decided to appropriate the funds as they saw fit to my account with any guidance or directive from me, the onus is on Klarna to refund me the money that it received, as it is not owed to them. It is clear from the screenshots provided that the money from ****** should have made its way to my account. Instead, Klarna misappropriated the funds, applied to my account out their own volition, and even after I called to speak with a representative regarding receiving my funds, Klarna is choosing not to honor their obligation and pay me my money. Klarna is still in clear possession of my funds, and this is improper and illegal.

Regards,

***** ****
Business Response
Date: 08/07/2025
*****,
The system applies any returns to the order as that is what the return system is meant for. Again, the merchant will need to process such reimbursement outside of Klarna as we are not able to receive more funds than the order is worth nor process a refund for an order that has zero made payments. The merchant did not inform you correctly if they promised these funds were able to be sent to you directly rather than the order. Please contact the merchant for more assistance.
Initial Complaint
Date:08/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a pool from ******* and used Klarna as the payment service. The pool was messed up to begin with so I took it back, after taking it back my balance came to ***** is what I had left to owe, but they are still trying to make me pay interest of ***** totaling in ***** on an installment that isnt happening and was taken back. They are notorious for not caring about customer payments and just making them pay or they will ruin people credit of $20. I owe them ***** and am ready to pay it but they are being so rude.
Business Response
Date: 08/06/2025
Hello ******,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with ******* (B08CXP1Z).

We have reviewed this matter and it appears this has already been taken care of. The balance was waived and no payment is required for the order. Thank you and have a great day.
Initial Complaint
Date:08/06/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I put money into my klarna account so i could make purchases which I have in the past. Only now i cant complete any purchases using their credit system or with my available balance of ****** So I requested to transfer mymoney back and they are telling me that once i put money into my klarna balance i dont get it back wtf?
Business Response
Date: 08/06/2025
Hello *****,

Klarna is in receipt of your complaint 23706545. We appreciate your inquiry regarding your Klarna Balance account.

We understand that you're reaching out in regards to having the $182.00 that you deposited into your Klarna Balance refunded - we're happy to provide some additional information for you.

Funds deposited to your Klarna Balance are meant to be used for goods/services that are ordered through Klarna, or applied to any existing outstanding balances that you have with Klarna. The funds that are added to your Klarna Balance are nonrefundable and also cannot be redeemed for cash.

You can view the Klarna Balance Terms and Conditions here: *****************************************************************************************************************gv8m9t*_gcl_au*Njk3NTcyOTY3LjE3MjU5ODc3MzI.

After review you do not have any purchase power due to personal credit. Our purchase power and ability to purchases is based upon the results of a soft credit check. Since you have funds in your account but not able to use a payment plan, you will need to use a Pay Now order.

To use these funds, you will need to make a Pay Now order but note e-gift cards or one-time cards are not able to be used with these funds. You are able to use the funds by making a purchase no greater than $182.00 with a partnered merchant. To identify a partnered merchant, a pink 'K' is placed on the merchant's logo. You are able to review those here: ******************************************************************************. Thank you and have a great day.
Customer Answer
Date: 08/06/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23706545

I am rejecting this response because: I have tried all of their suggestions and I have also waited their suggested timeframes for the account to recognize the balance and reset attempted purchase methods. All of them have been denied. I have even asked them to allow me to have their debit card even as a one time option just so I can make a purchase with my funds. Nothing they have offered or suggested has worked. I do not understand why they are making this so difficult. Just refund my money already.

Regards,

***** ******
Business Response
Date: 08/06/2025
*****,
We have reviewed your purchase attempts as recent as Aug 5 and these were Pay in X attempts rather than Pay Now orders with partnered merchants. The **** order attempt was with a partnered merchant but again Pay in X was applied for. The Klarna Balance will appear when you choose a partnered merchant and the total is within your available balance.
Customer Answer
Date: 08/06/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23706545

I am rejecting this response because: Well then you are going to have to physically show me how to pay that way because i have tried everything im telling you it does not work. why cant you just let me get a klarna debit card so i can make a purchase and then you can shut it off i dont care. I just want my money or to make a purchase and im telling you it dont work. Dont you think I have tried every which way to get it to work? This is a waste of my time and frustrating. For the love of god just remedy the situation already Please

Regards,

***** ******
Business Response
Date: 08/07/2025
*****,
If you need assistance with making a Pay Now order with a partnered merchant, you are able to call ************** and share your screen for further assistance with using those funds. We do not see a purchase attempt since August 5. Once you're at check out with a partnered merchant and the total is within $182, the option to use your Klarna Balance will appear as a payment method.
Customer Answer
Date: 08/07/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23706545

I am rejecting this response because: I try to call or chat with customer service and as you can see with the included screenshots this is what i get no help and repeated nonsense. I need someone at your company who understands screensharing and can walk me through the process because non of your agents have a clue on what they are doing.

Regards,

***** ******
Business Response
Date: 08/08/2025
*****,
The Klarna Balance is primarily managed and utilized through the Klarna app. To use the funds be in the app when making the purchase, it works easiest. We also auggest calling in again if you still need assistance. Thank you.
Customer Answer
Date: 08/08/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23706545

I am rejecting this response because: This back and forth is going nowhere I dont need call in again for your incompetent employees to repeat to me what they cant do and they cant refund the money. There is no option for me to purchase in full using my klarna balance so there fore i want my money back. If you dont refund my money or provide me with a service for my money than you are committing theft and perhaps some type of fraud. So again I ask you to refund my money.

Regards,

***** ******
Customer Answer
Date: 08/11/2025
I havent heard back from Klarna in 3 days this is very frustrating I really need my money back
Business Response
Date: 08/12/2025
*****,
We have already responded on Aug 8. We do not see any recent purchase attempts since August 7 following the instructions provided. We are unable to further assist through this platform. Please call us using ************** for any further questions or concerns. Thank you.
"*****,
The Klarna Balance is primarily managed and utilized through the Klarna app. To use the funds be in the app when making the purchase, it works easiest. We also auggest calling in again if you still need assistance. Thank you."
Customer Answer
Date: 08/12/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23706545

I am rejecting this response because: I don't understand why you haven't seen any purchase attempts that you have provided when I have literally uploaded the screenshots between myself and your agents of them assisting me through the purchase attempt. Stop playing games and refund my money. Thank you.

Regards,

***** ******
Initial Complaint
Date:08/05/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 3, 2025, I purchased a course from ********************* for $388 using Klarna. The merchant failed to provide the course materials as promised.I initiated a dispute with Klarna on July 9, 2025. My first claim was denied on July 30, 2025. I filed a second claim on Monday, August 4, 2025, which was denied today, August 5, 2025. Despite providing all evidence, Klarna has sided with the merchant, citing a "non-refund policy" and ignoring the proof of deception. The actual course I paid for was never made available. The "additional courses" were nothing more than a Canva screenshot.Klarna has refused to honor its Buyer Protection Policy and has acted in a one-sided manner. This has left me with only one dispute attempt remaining, and I am being forced to pay for a service I did not receive. I demand a full refund of $388.
Business Response
Date: 08/06/2025
Hello Ralexis,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with ********************* (H7V43CVZ).

We have reviewed your concern. As the merchant has provided valid evidence to combat your claim and the said course set for Aug 9 has not yet come, we have waived the order as a courtesy. You are not responsible to pay for the order and it is no longer active. Thank you and have a great day.
Customer Answer
Date: 08/07/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23702519

I am rejecting this response because: I am writing to express my complete dissatisfaction with the recent communication from your team regarding my dispute against **********************
I understand that my account has been zeroed out, but the email I received is unacceptable. My claim was for non-delivery of services and merchant retaliation, not an "unauthorized purchase." Your email shows that your team has completely disregarded the evidence I provided, including documentation of the merchant's failure to provide materials and their retaliatory actions.
This is not a matter of "courtesy." I am entitled to this resolution under Klarna's buyer protection policy. The evidence I submitted proves that the merchant engaged in fraudulent behavior by not providing the services I paid for and then retaliated against me for filing a dispute.
The fact that your team miscategorized my claim and sent me a canned response about "unauthorized purchases" is a clear example of disorganization and a failure to properly investigate the facts. It is a disservice to the customers you are meant to protect.
I expect Klarna to acknowledge the true nature of my claim and correct their records. This was not a courtesyit was a necessary resolution based on a merchant's failure to deliver services.

Regards,

Ralexis ****
Business Response
Date: 08/11/2025
Ralexis,
The order has been waived. Thank you for your feedback.
Initial Complaint
Date:08/05/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a photo booth from Mwe360 through Klarna. The product came defective and did not work properly as advertised online. I reached out to both companies to inform them and send documentation regarding the defective product. Mwe360 has not responded took my money $599 and has not responded about the issue or refund regarding the item. Klarna has not paused the on going payments through their website until the investigation was over.I had to call my bank to put a stop payment on the reoccurring payment until the issue is resolved. However, Klarna is telling me to contact the seller who will not respond even though I bought the product through Klarna. Klarna can paused payment indefinitely but will not do it. Klarna cannot reach the company as well but they are penalized the customer for their practices.
Business Response
Date: 08/06/2025
Hello Jasmine,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with MWE360 (NHR413HQ).

We have reviewed your concern and at this time we will open a new dispute to contact the merchant. Your previous dispute was closed upon the merchant's response but as you state they have not assisted with a replacement a new dispute was opened. Due to no response it was closed July 25. We have now opened a new dispute and submitted the evidence on your behalf. The merchant has up to 14 days to respond to your dispute. Once there is a response, you will receive an update from our Disputes Resolutions team via email. We are not able to expedite this matter but rest assured, we will help you get this resolved. Thank you and have a great day.
Customer Answer
Date: 08/15/2025
No one is answering anymore communication went cold.
Business Response
Date: 08/19/2025
Jasmine,
The order is still disputed. Once there is an update, the Disputes Team will email you. Thank you.
Customer Answer
Date: 08/20/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23701536

I am rejecting this response because:

Regards,

******* ******
Initial Complaint
Date:08/02/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I planned a trip with booking so Klarna charged me twice for the same trip but different prices one 712 and the other one 745 something. I was told it'll take some time for investigation what is it to investigate I sent all proof. Crazy thing about it the hotel said they been doing this all double charge customers.
Business Response
Date: 08/05/2025
Hello Ma'kedda,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with *********** (J9X719RT).

We have reviewed your concern in full at this time. There were two orders placed with *********** on June 24, 2025. One of the orders was processed as a Pay in 4 (biweekly) for a total of $712.10 and you have paid $534.08 so far. The other order was processed as a term loan Pay in 3 months for a total of $745.58 ($33.48 interest) and you have made a single payment of $248.52. We ask that you please formally dispute this to have your evidence reviewed in its entirety. To make this dispute, you can self report in the app by reporting a problem of the order worth $745.58. You can also use the chat feature in the app or give us a call using **************. Thank you and have a great day.
Initial Complaint
Date:08/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used this service to make a purchase with **** I never received my shoes so I contacted klarna after trying to get ahold of a HQ for **** (which I never found) and I contacted klarna they said they needed proof but when you search for **** there is no listed address or phone number or live chat there is nothing for me to do I I figured since I used klarna service they would help since they ARE the ones who paid for it I paid for 1500 dollar shoes AND **** never asked for signature nor is it an option for me while checking out I offered a police report I offered every thing I can but klarna is asking me for proof … please help
Business Response
Date: 08/05/2025
Hello ******,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with **** (********).

We have reviewed this matter and this has been settled. All refunds and resolution emails were sent as of Aug 3 and 4. Thank you.

"Hello ****** *******,

We have good news regarding your statement ******** from your order with ****. After reviewing all the info and evidence from you and ****, we've resolved the claim in your favor.

We've updated your statement for you. You'll receive an up-to-date copy by email soon. To check out your recent invoices and current payments, just log in to the Klarna website or our mobile app.

Have a great day!
******
Customer Service Representative
Dispute Resolutions
Klarna INC"

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