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Business Profile

Payment Processing Services

Klarna Inc.

This business is NOT BBB Accredited.

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About

Important information

  • Additional Info:
    As of 4.18.23, due to the high volume of complaints received BBB may publish 1 out of every 4 complaints handled through our conciliation process.

Overview

Klarna Inc.

800 N High St Ste 400

Columbus, OH 43215-1430

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Find a Location

Klarna Inc. has 4 locations, listed below.

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    BBB Accreditation & Rating

    BBB Accreditation: None

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Rating

    B-

    Reasons for rating

    • 21 complaint(s) filed against business that were not resolved
    More InformationHow are BBB ratings calculated?

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    About This Business

    Provider of "buy now, pay later" consumer shopping and merchant payment processing that is an alternative to traditional credit cards.

    Years in Business: 21

    Products and Services

    Provider of "buy now, pay later" consumer shopping and merchant payment processing that is an alternative to traditional credit cards.

    Business Details

    Local BBB:
    BBB of Central Ohio
    BBB File Opened:
    11/2/2015
    Business Started:
    1/1/2005
    Business Started Locally:
    10/18/2014
    Alternate Names:
    Klarna Credit
    StoCard
    Business Management:
    Mr. Sebastian Siemiatkowski, CEO
    Mr. David Sykes, President
    Ms. Deana Toner, Vice President
    Mr. Brendan Beyer, CFO

    Additional Contact Information

    Principal Contacts
    Mr. Sebastian Siemiatkowski, CEO
    Mr. David Sykes, President
    Customer Contacts
    Ms. Klara Hayashi, Global Complaints Lead
    Additional Email Addresses
    Primary: Email this Business
    Social Media

    Additional Information

    Payment methods
    • Debit Card
    • Credit Card
    • Financing
    Credit, ACH
    Refund and Exchange Policy
    Klarna has a "Buyer Protection Policy" which provides you with the assurance that you will receive the goods you purchased or you will get your money back. They also have a "zero fraud liability protection program" which relates to purchases or charges made without your authorization. These policies are at  https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_us/buyer-protection
    Business Categories
    Payment Processing Services, Credit Services, Online Payments

    Latest Reviews

    • Gerald C

      "Be aware of this company I don't have an account or do business with them and my card was still charged over $3,000 and no one seems to be able to help me over $3,000 for REMOVEDeats"

    • Becky T

      "KLARNA charged me over two hundred dollars in pending charges, just for one transaction that didn't go through. Then they refused to do anything about it."

    • Meghann O

      "I'm never doing business with klarna again after this. I've been a customer for a really long time, never had any issues, until I used them to help me pay for a big online purchase from REMOVED." ... Read full review

    View all Reviews

    Frequently asked questions about Klarna Inc.

    • Is Klarna Inc. BBB Accredited?

      No, Klarna Inc. is not BBB Accredited. Businesses are under no obligation to seek accreditation.

    • What is the BBB rating of Klarna Inc.?

      Klarna Inc. has a B- BBB rating. Ratings run from A+ to F and are BBB's opinion of how a business is likely to interact with its customers, based on complaint history, transparency, and available public data.

    • How many complaints does Klarna Inc. have on BBB?

      Klarna Inc. has 2,880 complaints filed with BBB in the last 3 years, 969 of them in the last 12 months. This profile includes complaints for the headquarters and corporate-owned locations of Klarna Inc.

    • How many customer reviews does Klarna Inc. have on BBB?

      Klarna Inc. has 340 customer reviews on BBB. This profile includes reviews for the headquarters and corporate-owned locations of Klarna Inc.

    • How do I file a complaint against Klarna Inc.?

      You can file a complaint against Klarna Inc. on BBB.

    • Where is Klarna Inc. located?

      Klarna Inc. is headquartered at 800 N High St Ste 400, Columbus, OH 43215-1430.

    • What does Klarna Inc. do?

      The BBB Business Profile for Klarna Inc. describes the business as follows: Provider of "buy now, pay later" consumer shopping and merchant payment processing that is an alternative to traditional credit cards. Business category: Payment Processing Services.

    • How long has Klarna Inc. been in business?

      Klarna Inc. has been in business for 21 years, since 2005.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

    When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.