Complaints

This profile includes complaints for Klarna Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Klarna Inc.

  800 N High St Ste 400 Columbus, OH 43215-1430

• 

  Klarna Inc.

  PO Box 8116 Columbus, OH 43201-0116

• 

  Klarna Inc.

  821 Broadway Fl 11 New York, NY 10003

• 

  Klarna, Inc

  P.O. Box 206487 Dallas, TX 75320

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/8/25 I purchased clippers from barbers tonic through KLARNA after receiving the product and realized that the product is a scam product I reached out to barbers tonic who replied after a few weeks saying no refunds but clearly on the site there’s a 30 day money back guarantee but now there’s no guarantee or anything They’re saying all sales products now are no refundable at all ( simply saying you purchase you lose They win ) reached out to klarna regarding the store they have on their site and after a few weeks they come back saying They going with Barbers Tonic I’m a consumer and use klarna WHERE IS THE CONSUMER PROTECTION AGAINST companies like this they allow them on the site to scam customers

  Business Response

  Date: 09/05/2025

  Hello * ******,
  
  Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with ******* ***** (********).
  
  We have reviewed your concern and the merchant states during their sale season refunds, returns and cancelations are not possible. This led to your dispute being closed in the merchant's favor. As an one time courtesy, the order has been waived. Please note all nonpartnered merchants are not able to be contacted and we are to abide by their policies. Thank you and have a great day.

  Customer Answer

  Date: 09/05/2025

  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  * * ******

• Initial Complaint

  Date:09/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase at ******* in July through Klarna. To make the purchase I made a small payment the day of purchase. The purchase was cancelled by the store for the item being out of stock.

  Due to the length of time it took to close the account, I was forced to make a second payment to not have a missed payment on my credit history. I paid the payment in good faith it would be refunded to me.

  It was refunded, in form I cannot use. The app does not link to my bank account and they will not issue me a paper check to issue me a refund.

  I am forced to use the money to pay them or buy something through them. In addition to that, the refund I was issued by instacart for an extra charge has also been held and I cannot access that money as well.

  Business Response

  Date: 09/05/2025

  Hello ********,
  
  Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding your available Klarna Balance funds.
  
  These funds are meant to pay for active orders and place new orders. You do have a debit flex card therefore you are able to withdraw the funds but if you are not able to connect an accepted bank account, we are not able to override that. We are not able to process a check for these funds. 
  
  To use these funds, you can make a purchase within that limit with your debit flex card, pay 1 of your 6 active purchases or use the funds to place a new order with a partnered merchant. Again, we are not able to override an account that is not able to be added or process a check. Thank you and have a great day.

  Customer Answer

  Date: 09/09/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23836557
  
  I am rejecting this response because: there will always be a balance remaining as I need to be able to cover the payment in full to use my balance or I need to pay for a purchase using my balance. The amount I am owed was paid to an account that was cancelled due to merchant not fufulling the purchase. Due to the account taking too long to cancel I was forced to make a payment. My money is being held hostage to use through Klarna only when it was paid to Klarna due to thier inability to process a cancelled account in a timely fashion. A paper check is the only way to resolve this. I will not make another purchase through Klarna. Ever. I cannot use the balance and it is illegal to hold my money and force me to use thier product. 

   

  
  Regards,
  
  ******** ******

  Business Response

  Date: 09/11/2025

  ********,

  The $47.63 balance is enough to cover your monthly payments on 5/6 orders. Again we are not able to provide this via check. You are also able to make a new purchase with a partnered merchant that is within your balance. Please toggle off 'faster refunds' in the app to avoid refunds going to your Klarna Balance in the future. Thank you.

  Customer Answer

  Date: 09/11/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23836557
  
  I am rejecting this response because: i can only make payments to the exact amount in my account. I WILL HAVE A REMAINING BALANCE NO MATTER WHAT. I need a refund of my funds. Electronically return it to me or write a check as your policy states: if an account is closed and a payment has been made, you will send me a refund check. It is in your cancellation policy. I except the money back in my account immediately. Not in your account with my name on it. It is my money. Not yours. You are holding my money hostage telling me I can only spend it on you. That is illegal. Give me back my money. 

   

  
  Regards,
  
  ******** ******

  Business Response

  Date: 09/11/2025

  ********,

  The payment is able to be split with a card. You are also able to place a brand new order with a partnered merchant. If you need better assistance with how to use your Klarna Balance, please give our customer service team a call  using ************** or chat us directly in the app!
  
  

  Customer Answer

  Date: 09/12/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23836557
  
  I am rejecting this response because: 

   

  eplain how it says on your app that the balance must equal the payment? Give me the rest of my money now

  
  
  Regards,
  
  ******** ******

  Business Response

  Date: 09/12/2025

  ********,

  We see you were able to begin to use your Klarna Balance. Perfect! You can use the remainder the same way.

• Initial Complaint

  Date:09/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase using Klarna on Sept 2nd 2025 with ****** for $56. I had to remove an item on the order within a few mins of making the purchase and I then decided to pay with my credit card instead. Klarna took the deposit and is now posted the amount and is wanting the monthly payment soon. I reached out to the chat support and it was useless. No solution from Klarna. Im not paying for the same product twice. Be very careful with using Klarna, shady practices.

  Business Response

  Date: 09/04/2025

  Hello ******,
  
  Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with ****** (QQFLZGJH).
  
  We have reviewed your concern and the merchant processed the one-time card ending in 8187 on September 2. They will need to process a refund to the one-time card. You are able to dispute the order in the app, by chat or phone. The network ID linked to the charge is ebbbb026-66eb-4000-ad6d-380e1eea5d4f which you should be able to provide to the merchant for them to link the charge to the order. Again, please dispute the order in the app, via chat or by phone using **************. Thank you and have a great day.

  Customer Answer

  Date: 09/04/2025

  
  
  Complaint: 23836501
  
  I am rejecting this response because: the chat feature does not help. Im Sure Im not the first nor last customer of ********************** that is experiencing this issue with customer service. I want ********************** to issue the refund as they have been notified via the chat and they are refusing to do it. There is no proceeds and seems that the goal is to never give refunds to customers. 

  
  Regards,
  
  ****** *****

  Business Response

  Date: 09/05/2025

  ******,

  If you are having trouble via chat, you can self report the order in the app or give us a call. You will need to answer initial dispute questions therefore those would be your options. The merchant has charged the one-time card therefore simply refunding the order right away is not possible. You will need to open a dispute so our Dispute Resolutions team can look into the matter.

  Customer Answer

  Date: 09/05/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23836501
  
  I am rejecting this response because: 
  The Klarna app feature to open a dispute uses ** I see that Klarna is less reliable on actual people. The ** rejected my document of course because I removed an item from my order and the total balance was way less than $56. I tried calling the phone number you provided and was # ** in line. Sorry but I have better things that be on hold. I need this issue to be resolved by Klarna corporate today not tomorrow. Thank you 
  Regards,
  
  ****** *****

  Business Response

  Date: 09/05/2025

  ******,

  Please give us a call when you have more time to open a dispute. Thank you.

  Customer Answer

  Date: 09/05/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23836501
  
  I am rejecting this response because: 
  Why does Klarna make it nearly impossible to issue a refund? The lack of customer support is more than obvious. Thiefs! Unethical company

  
  Regards,
  
  ****** *****

  Customer Answer

  Date: 09/09/2025

  I have called multiple times and its hours wait time. Klarna keeps failing to address the issue via phone, chat. No resolution from Klarna.

  Business Response

  Date: 09/11/2025

  ******,

  As of September 9 this is disputed and will be handled by our Dispute Resolution team. You will be contacted via email from Disputes Resolutions to begin the investigation within 1-5 business days. In the meantime the payments are paused. Have a great day.
  

• Initial Complaint

  Date:09/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged a total of $746.47 for a cancelled purchase of $597.18. I purchased a promotionally discounted 1-year subscription to ***** in 2024, with one-time ghost card from Klarna. I purchased a new code via Groupon for 2025, but ***** managed to renew the subscription at $597.18 (twice the price) on 7/1/2025 using the same Klarna card. I called ***** immediately and cancelled and requested a refund. Received confirmation email on 7/1/2025 for requested refund. Reported problem with Klarna via app, uploaded proof of cancellation and refund request, and contacted them via chat to confirm and ask for a refund. They refused to refund the initial charge of $149.29 for the first of 4 payments, but they said that payments were paused while they work on the refund, and I would not be charged while it was being investigated by Klarna. I told Klarna that the transaction was never authorized to begin with as that was the whole reason I used a ghost card and I would dispute the charge with ***** if they would not refund it, which I did and they issued me a credit for $149.29 on 7/7/2025. Klarna billed me $199.06 on 8/4/2025. I disputed the $199.06 with *****, refunded on 8/13/2025. Klarna billed me $298.59 on 8/15/2025, AND the initial chargeback of $149.29 was given BACK to Klarna by **********. Charge for $298.59 was disputed and refunded, but on 8/29/2025 Klarna charged me for the full $597.18. The bank issued back a reversal on 8/15/2025 for my dispute of $149.29 from 7/1/2025 that they had temporarily credited me on 7/7/2025, but Klarna STILL charged me $597.18 on 8/29/2025, which is the full amount of the transaction. I told Klarna both via chat and phone today and provided bank screenshots, but they refuse to acknowledge the transaction from 8/15/2025 that ***** gave them back their $149.29 and insist that I have only been charged $597.18, even though ***** is reflecting total charges for $746.47. ***** says I don't have disputing rights, but Klarna has overcharged me.

  Business Response

  Date: 09/05/2025

  Hello *******,
  
  Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with Adobe (TCVJZGP3).
  
  We have reviewed your concern regarding the order being canceled. The merchant has not provided a refund for the order at this time. When you made a dispute on July 1, it was automatically closed due to your chargeback opened on July 8. Once a chargeback is opened with your bank, we are unable to investigate the matter for you with the merchant. The chargeback is still active therefore you will need to continue your complaint with your bank as active chargebacks do not allow us to review your dispute claim at the same time. The order does not fall under our buyer's protection policy, "You already raised the claim for your transaction paid via card with the card issuer." Thank you and have a great day.
  
  ***********************************************************

  Customer Answer

  Date: 09/05/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23833900
  
  I am rejecting this response because: 

  The bank told me that they have no access to it and the issue must be taken up with Klarna, as ***** was forced to give Klarna back the first disputed amount and no longer has access to dispute the initial $149.29 again. As of 8/15/2025 the bank issued that money back to Klarna and it has left my account, so this is not an acceptable answer since the bank points to you and you point to the bank, the is no solution, but you have my money.
  
  Regards,
  
  ******* **********

  Business Response

  Date: 09/05/2025

  *******,

  The funds were removed from Klarna's possession when the dispute was made July 8. The dispute process is not instant. The funds are held by the payment processor (not your bank or Klarna) while the chargeback is investigated. If the funds were removed from your account, ********************** has not yet received those. If there are any overpayments when those return, they will automatically return to the original form of payment. As this process can take up to 90 days, we are not able to dispute the order nor return any previous payments made at this time. 

  Customer Answer

  Date: 09/11/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23833900
  
  I am rejecting this response because: 

  
  I confirmed that the merchant, *****, has issued the refund. However, the transaction is still reflected on my Klarna account as owed with the $149.29 charge as it was given back to you on 8/15/2025. Per Chase **** this must be taken up with Klarna.

  
  Regards,
  
  ******* **********

  Business Response

  Date: 09/11/2025

  *******,

  The refund has not yet been received from the merchant. Once received, your order's balance will reflect the return immediately. Regarding the chargeback, again Klarna has not received these funds. We are not able to expedite the payment provider's dispute process. The dispute is not resolved at this time as the status still reads 'under review'. Thank you.

• Initial Complaint

  Date:09/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Klarna as a payment method for a Pottery Barn curtains order which I cancelled on 8/18/25 after receiving back ordered information. As of 9/3/25 Klarna still has not issued my refund. I have spoken with Pottery Barn which confirmed they never received payment from Klarna so the refund is with them to provide me. I have spoken online with **** at Klarna multiple times which just repeat canned statements of have patience while they investigate. There is no need to investigate especially since 14 days has passed for said investigation. I have provided cancellation receipts to Klarna. It also only takes 2 minutes to call Pottery Barn and confirm order status. Klarna is well passed their original stated processing time of 7-10 days for a refund, also 14 days have lapsed and now the **** tell me could take up to 21 days. At this point the goal post is being moved constantly and no real work is being done to process the refund. I would like to hold them accountable to maintain their refund policy since my money is being held for unaccounted merchandise. Furthermore, Klarna sets due dates for their customers payment and expects payment on those dates, they should be held to same standards.

  Business Response

  Date: 09/05/2025

  Hello *******,
  
  Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with Pottery Barn (6BJ8N303).
  
  We have not received a refund to the one-time card ending in 9827 at this time. Your 'return' dispute was placed on the order August 19. We give all consumers **************************************************************************************************************** to assist. We have escalated your dispute as of today. Please allow our dispute team 1-5 business days to email you to begin your dispute investigation. Thank you and have a great day.

  Customer Answer

  Date: 09/05/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23833526
  
  I am rejecting this response because: Now Klarna is barely escalating and beginning their investigation according to their response? That is not what their customer service team told me. They told me I would have a refund in 21 days. The goal post has yet again been moved. This is beyond ridiculous. I have contacted pottery barn and they NEVER received payment from Klarna so someone at Klarna is dropping the ball and buying themselves time over and over again. This is highly unprofessional of a bank to conduct business with a consumer in this matter. 
  
  Regards,
  
  ******* ***********

• Initial Complaint

  Date:09/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made 3 transactions through Stubhub that was charged to Klarana, two of the purchases were rejected and was not charged. I submitted all the correspondence emails to Klarana and yet they are still trying to to charge me. This is unfair and I have proof the orders never went through ,thank you ****** *****

  Business Response

  Date: 09/05/2025

  Hello ******,
  
  Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the orders with Stubhub and Ticketmaster.
  
  We have reviewed your account and there are two newer orders from July. One is ******* purchased July 12 and ************ purchases July 18. The Stubhub dispute was denied as the merchant provided valid proof the purchase was made and tickets were sent to your listed email ************************* They state the email bounced back but they were not contacted about any issues with the tickets (evidence attached). The Ticketmaster order does not have any dispute on it. You will need to contact both merchants to review your refund options as both orders were successful and due. Thank you and have a great day.

• Initial Complaint

  Date:08/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid some of my payments which was returned via my card ending in 7974. But I paid them via my Cash App Card ending in 4942. Every day I get a notification that these 6 or seven payments have not been paid. When I chated with Kalana I was told that they had received the payments from the Cash App Card, but my account was not updated. The first ****** **** **** up on me. I am ********************************************************************************************************** with my August statement yet.

  But Kalana said the got the money from my Cash App Card

  Business Response

  Date: 09/04/2025

  Hello *********,
  
  Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the orders with **** Eats.
  
  We have reviewed your concern and your payment of $18.44 failed on August 26. This means the payment was rejected by the bank, we do accept the payment method or the funds were not available when the charge was attempted. The payments have since been made on both orders via a direct debit mandate on September 3. Please note this payment can take up to 10 days to process. Thank you and have a great day.

• Initial Complaint

  Date:08/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Klarna Customer Support,I am writing regarding an urgent matter involving a fraudulent transaction of $1,407.91 that occurred on June 23, 2025, using my debit card. I reported this to both Klarna and my bank, *************.Klarna has informed me that the funds were refunded, yet Renasant does not show the money as received. At this point, the refund appears to be missing between Klarna and Renasant.

  In addition, I was charged a $144 overdraft fee by Renasant due to this unauthorized withdrawal.I need Klarna to:Provide documentation or proof of refund (date, reference number, and the account details where the funds were returned).Confirm which financial institution received the refund.Assist in coordinating with ************* if necessary to ensure the missing funds are properly located and applied back to my account.

  This situation has caused significant hardship, and I am asking Klarna to help resolve it as quickly as possible.

  Thank you for your immediate attention.

  Sincerely,Micah Moment

  Business Response

  Date: 09/08/2025

  Hello *****,
  
  Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order, 0ZBVR92D.
  
  At this time we have refunded the order in full. The refunds were processed today therefore allow 1-7 days for them to reach your original form of payment. Thank you and have a great day.

• Initial Complaint

  Date:08/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 29, 2025, I made a return in a Coach store for a purchase originally made through Klarna. I was to receive a partial refund of $690. The store required that the refund be processed back to Klarna using a Klarna card. I used my Klarna card stored in my phone wallet and received a receipt for the return.Later, I was notified that Klarna incorrectly applied the $690 refund to an unrelated order with a company called ***** That **** purchase totaled only $69.99, yet Klarna applied the entire $690 to that order, used part of it to pay off the Zola ******** and then held the remaining ******** a result, the refund was not applied to the Coach order where it rightfully belongs. I contacted Klarna customer service immediately, but the representatives provided little to no assistance. I was only told the matter might be escalated, with no guarantee or clear *********** this point, Klarna has improperly held onto my refund, and I am without the $690 I am owed for the Coach return.Resolution Sought:I am requesting that Klarna promptly correct this error by applying the $690 refund to the Coach order, as was intended and documented by my return receipt. This should not be such a difficult or prolonged issue to resolve.

  Business Response

  Date: 09/04/2025

  Hello ******,
  
  Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding a refund of $690.00.
  
  We have reviewed your concern regarding your $690.00 refund for your Coach order. As mentioned this was applied to your **** order that was for $69.99. The remaining $620.01 was sent to your Klarna Balance, which has since been withdrawn. You will need to apply those funds to your Coach order to reflect the refund or you can follow the repayment as normal. The full refund has now been allocated and no additional refunds are due. Thank you and have a great day.

• Initial Complaint

  Date:08/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Amazon for 2 heated jackets on Aug 21 My daughter said her fianc didnt need the man jacket so I canceled within hours of order hadnt shipped.then I got an email from ****** that the payment declined so I cancelled the 2nd jacket.

  Next day I reordered the womans jacket which is a seperate charge on my klarna for ****** its been more than 7 days Ive spoke with 2 different klarna **** that r doing ur dispute thing that it has to b investigated I offered them the confirmation email the order was cancelled.

  My first question is why do I have to go thru this why is your computer not picking up the order was cancelled? 2) why do I have to deal with this for over 21 days with some sort of specialist? Cause the last time I dealt with them on a returned item I ended up just paying for it after fighting you for 4 months..smh

  I WANT THIS ORDER OUT OF MY KLARNA ACCT. I shouldnt have to take off work to fight with u guys !!! The order never shipped it was cancelled same day! Since ithey did not ship it was just a hold on ur funds that released..This is ridiculous that I have to go through this! And when I requested a manager about 200 times your representative refused to allow me to speak with one! I work in a call center for over 20 years there is ALWAYS a manager on site!!Ive been doing business with you guys for years & this behavior is only recently..what has happened to you?!!

  This is no way to do business AND I just looked at my klarna dispute that woman filled it out allll wrong!! She put in there twice the amount of the dispute AND she put the wrong date AND she put the WRONG reason!!She put I was charged the wrong amount!!Someone needs to fix alll of this AND educate ur people how to take calls!!

  Business Response

  Date: 09/05/2025

  Hello Charlotte,
  
  Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with ****** (6JDGLDLB).
  
  We have reviewed your concern and as of September 4 the merchant has processed a full refund towards the order. The order is no longer owed. Since no payments were made yet, no refunds were processed to your personal card. Thank you and have a great day.