ComplaintsforPerformance Chrysler Jeep Dodge Columbus

• Initial Complaint

  03/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On 03/08/2024 I took my vehicle in for routine oil change, tire rotation service and had asked to have the spark plugs changed. Service Advisor was **** ******** I was provided a written estimate of $310.16 which I signed I received a phone call a few hours after dropping my vehicle off for 8:15 service appointment asking if I wanted additional services completed - change transmission fluid change brake fluid change oil filter housing and was provided estimates for each of these new suggestions which I declined. Upon service being completed I showed up to pick-up my vehicle and was then charged $714.28 which was $404 above the written estimate. I asked the service provider why the cost was so high and why did he not tell me the estimate price was changing so significantly, over double the estimate price. I would have certainly declined the service and only had the oil change and tire rotation completed. His reply was that he assumed I knew the cost, which my reply was no I did not I had signed an estimate for $310.18 so I certainly did not expect a final cost $404.00 above the written estimate. I feel as though I should not have been held liable to a full $404.00 charge above the written estimate, If the coast was going to increase so significantly I should have been provided that new estimate and asked if I wanted to continue as the service advisor certainly called me to try and have additional work added which was to increase the costs... I specifically said to only perform what I had signed for on the estimate. I do understand that estimates can and will change but increasing over $400 from the written estimate with no additional services is extreme. I should have been consulted on the extreme increase over the written estimate, better yet why wasn't the higher end cost provided on the estimate to begin with. I have no trust in this organization at this point to do the right thing

  Business response

  03/13/2024

  Good afternoon,

  Performance Chrysler Delaware apologizes to Mr. ***** for their error in not catching the error for the options on the vehicle.  This is managed by a third-party vendor was not caught by the dealership when the vehicle was posted online.  This is a rare incident, and the dealership does have a disclaimer on their website "May not represent actual vehicle. (Options, colors, trim and body style may vary)."

  The dealership would like to offer Mr. ***** $500.00 towards the purchase of an after-market navigation system for his vehicle as a gesture of goodwill.

  Customer response

  03/14/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21415562
  
  I am rejecting this response because: 

  The business is referring to the wrong person, my complaint was being overcharged  $404 from the initial estimate without consulting me for my approval of the total price being doubled of the initial estimate.  The business addresses someone by another name (I am Mr. ****) and my complaint had nothing to do with missing errors.  I am seeking a refund of the $400 overcharge from the initial estimate.
  
  Regards,
  
  ****** ****

  Business response

  03/18/2024

  Good afternoon,

  Performance Chrysler Columbus apologizes to Mr. ****.  The service consultant that was handling Mr. ****'s service visit was new and did not understand that he should have provided Mr. **** with a new estimate for the additional work.  The dealership will issue a refund to Mr. **** in the amount of $404.10 for the additional charges he incurred above his original estimate.     

  Customer response

  03/18/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ****** ****

• Initial Complaint

  01/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought this Jeep brand New 12/06/2023 It has a small dent in the driver’s door, before agreeing to purchase it i was told it would be removed with paint less dent removal I have the text messages from the salesman and bring it back, I did after 5 days and was told 3 days later they decided to bondo the car instead and repaint it I was very unhappy that this was not what was agreed upon and now i have a 45,000.00 jeep with bondo and repainted. A week later was told come get it, 30 minutes later was called the dealership den*** it again put filler in another spot and repain*** it. I had been stating i wan*** a new car without filler or repainting, went to get it 3rd time the collision system light was on filler dust in the car and ridge lines from where it had been taped and repain*** 2x and a chip in the driver’s door. when i picked it up 5 days later the paint ridge was filed and the paint does not match the rest of the car they offered to apply 15.00 door guard stickers over the messed up paint and extend the warranty, I have been told too bad we can paint it a 3rd time. I have said I am tired of going through this I wan*** switched for a new car I was offered to trade it lose 18,000.00 dollars the General Manager *** ******* said he was not taking the loss.. Cars that have had filler and paint work done have diminished value. I was also told there was nothing I can do about it I have all communications text and emails to show my exchanges I am being trea*** like a piece of trash. I have all email and text exchanges if needed as well, I am very good with keeping written documentation

  Business response

  02/12/2024

  Good afternoon,

  Our apologies on the delay.  The dealership did try to use dentless repair for the door ding on Mr. *******'s vehicle, however, because it was on a crease, they were unable to do so.   Mr. ******* understood that the dent would need to be repaired at the body shop.  The dealership did offer Mr. ******* several options to resolve the issue such as a Mopar extended service contract, Maintenance plan and Edge Guards.  The dealership has also offered to re-paint the door again so they can match it to his likeness.  Door ding repairs are not repor*** to CarFax as damage, so there is no diminished value claim. Mr. *******'s vehicle has been funded and titled so there is no way the dealership can simply unwind the purchase.       

  Customer response

  02/12/2024

  Performance knew I did not want a new car with filler in it and repain*** as this was a brand new car and not the agreement upon purchase of paint less dent removal. I was told it was going to the body shop because they could do it there, only to find out 3 days later it was being filled in and repainted. When performance got the car back to pick up they added another dent and filled it and repain*** again, when the car came back the front collision warning was malfunctioning or had been triggered and there were tape lines all over from the paint ridges, and a chip in the drivers side door. They sent it back again to have it come back with the ridges being filed down with ridges all over the place. They have dodged me on answering anything then offered to trade the car in for 28k because “THEY” were not taking the loss. I PURCHASED A NEW UNFILLED REPAIN*** car. As you can see by the pictures they have expec*** me to keep it and give me a power train warranty extension on it and it clearly does not match at all and they have had it 3X for this and cannot seem to fix it. After the way I have been trea*** like I’m the criminal or the piece of trash who should just accept it by them. I DO NOT WANT THiS CAR and they wai*** until the very last day to respond to this when they could have when it was filed but that’s how they have trea*** me this whole time because they know I refuse to drive it anywhere but I am making the payments and paying the insurance. I have everything saved in texts and emails to back up my claims and feel since they have gone this FAR and tes*** me like this, I don’t care what it costs them they need to take the car back PERIOD 
  
  Complaint: 21218072
  
  I am rejecting this response because: 
  
  Regards,
  
  **** *******

  Business response

  02/14/2024

  Good morning,

  The dealership did not promise anything to Mr. ******* at the time of the sale as the Due Bill that Mr. ******* signed shows, however the conversation was that the dealership would try to repair the dent. The text messages between Mr. ******* and the dealership shows these conversations.  Mr. ******* did not need to authorize the work as he was kept informed of the needed repairs for the dent.  The dealership is unable to simply buy back his vehicle as he had 2 trades with a total of $12,296.17 negative equity that the dealership has already paid off.  I have attached the Buyer’s Order for your reference.   Mr. ******* has sta*** to the dealership that he now has a company vehicle and now the Compass will just sit.  The dealership has reached an impasse with Mr. *******.    

  Customer response

  02/25/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21218072
  
  I am rejecting this response because: the dealership has refused to take any calls or replies to any emails to work out the situation. The response is talk to our legal team and they refuse to give me that information. They didn’t say they would “try” to fix the dent on a brand new car I was paying sticker for. They said it would be removed I have the text messages and what’s more is it was supposed to be paint less dent removal. Now they refuse to even make the paint match. 
  I have attached the response from my salesman Wes after I told him they was filling and repainting the door after I was told when buying it that it would just pop out
  Regards,
  
  **** *******

• Initial Complaint

  01/12/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a truck from Performance of Columbus that had just under 12,000 miles at the time of purchase. At just under 17,000 miles the rear differential had a catastrophic failure that lead to the truck needing a whole rear axle replacement. I took my truck to them on November 27th 2023 per their request. I did not receive a diagnosis or quote until December 5th 2023. I gave them the okay to order the parts on December 8th 2023 and was told parts would arrive in 5-8 days. My truck was not completed until January 11th 2024. They had my truck for 45 days. Rear differential failures are not a common issue on vehicles. They do not stand behind what they sell and charged me over $4500.00 for this repair. I understand things happen but I would expect a dealer to have some sort of accountability in this situation. I am beyond furious about this whole situation and would advise anyone to do business with anyone else! Buyers beware!

  Business response

  01/24/2024

  Good morning,

  Mr. ****** purchased the vehicle on June 5, 2023.  Mr. ****** was well aware at the time of purchase that this was a Canadian vehicle and there is no Manufacturer Warranty in the U.S. for Canadian vehicles.  Mr. ****** signed the Buyers Guide acknowledging this is an As-Is vehicle and also declined the purchase of an extended service contract. In order to help Mr. ******, Performance Chrysler agreed to perform the repairs needed on the vehicle at employee pricing.  Performance Chrysler had to move the repairs of other vehicles already scheduled in the truck shop to help Mr. ****** get his vehicle back in a quicker amount of time.  The rear differential was approved and ordered however the Milwaukee parts hub where the parts were coming from did not ship the unit until weeks after their original ETA.  Unfortunately, Performance Chrysler cannot control shipment delays.  As soon as the parts were received, the dealership installed them in order to help get him his vehicle back.  The dealership did offer Mr. ****** a rental vehicle at $35.00 per day however Mr. ****** declined that offer stating he would be able to find another vehicle to drive.  A recent CARFAX shows that Mr. ******'s vehicle was involved in rear-end collision on September 23, 2023, and there was damage done to the rear-end of his vehicle.  This may have had an impact on the repairs needed to Mr. ******'s vehicle as the dealership has no idea how long he drove this vehicle with the rear-end leaking.     

  Lastly, Mr. ****** has given the dealership a negative survey for they help they provided in pricing, rental car assistance and also trying to get his vehicle repaired as quickly as possible.  As a result, the dealership is not willing to do anything further for Mr. ****** at this time.    

• Initial Complaint

  11/06/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have just been scammed by Performance Chrysler Jeep Dodge Ram of Georgesville. They additionally have negatively impac*** my *** credit score by initiating and getting approved a new car loan in my name for a vehicle that was sold to another party. This can not be allowed to happen, and this dealer, together with Collin Smith (the sales rep for the transaction), will suffer the full consequence for their actions that have effec*** me financially and emotionally, for which I will be pursing my legal options. Backstory: I pursued purchasing a new Jeep Grand Cherokee, Limi*** trim. Although Performance Jeep did not have the specific vehicle I was seeking, they were able to locate one at a dealership in Indianapolis, IN, for which they offered to have delivered locally. Although I made it known to my sales rep my concerns with this delivery method, I made the deal with them for the vehicle on Saturday 11/4/23 signing the necessary paperwork and filling out the loan application based on his confidence with this method. My loan was approved and was to be serviced with a payment start date of December 19, 2023. However, two nights later (11/6/23) I received a call from Collin stating that the dealer in Indianapolis sold the vehicle to another party. This is a grave mistake on the part of Performance Jeep, because they lied to me, attempting to reassure me of getting the vehicle. They told me that the car was still available, but never actually confirmed it before filling out my loan paperwork. My credit was pulled by the financial institution, with my loan approved and ready to be funded. This situation has resul*** in my scored being lowered, and as Performance Jeep will be held accountable for this mistake.

  Business response

  11/09/2023

  Mr. *****,
  
  As you are aware, you comple*** and submit*** the attached online credit application on November 4, 2023 at 4:39pm. Once the credit application was comple***, Performance Chrysler Jeep Dodge RAM had permissible purpose to review the credit report. Furthermore, by signing the credit application, you authorized:
  “I authorize dealer and any finance company, bank or other financial institution to which the dealer submits my application ("you") to investigate my credit and employment history, verify my income, obtain credit reports, and release information about your credit experience with me as the law permits. I further authorize you to forward my application and all rela*** information to other creditors for evaluation as a method of effectuating my request for credit.”
  
  I apologize the dealer trade fell through; however, we have no control over whether or not other dealerships cooperate with this process.
  
  Thanks,

  *** *******

  Customer response

  11/09/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20834939
  
  I am rejecting this response because: 

  You ignored the reason for which I authorized the dealer to pull my credit. Your response suggests that I visi*** the dealership just in order to get my credit pulled.
  

  You also ignored the vehicle deal agreement. You ignored the fact that I received terms for the loan in addition to indication of the agreed upon down payment of $3,916. I have records of all of this.

  I am the only person that was left with damages from this situation. Instead of taking accountability for the grave incompetence of the sales teams on confirming the vehicle of ahead of signing paperwork, which included paperwork other than the loan agreement, clearly suggests that you believe that your handling and performance of this case was  satisfactory customer service.

  This is the exact reason for which I am pursing this. I was told repea***ly that the sales team had confirm the vehicle before proceeding.

  Your inability to apologize for this situation as sales management is very telling. I was told I would get a phone call.

  You have my contact information.

  Regards,
  
  *********** *****

  Business response

  11/17/2023

  Good afternoon,

  The dealership stands firm in their response to Mr. ***** complaint.  It is also important to note that on the same day (November 4, 2023), Hutch Chrysler in Kentucky also did a credit inquiry on Mr. *****.  As a result, the dealerships position remains the same. 

  
  I N Q U I R I E S                                                          
   DATE     SUBCODE         SUBNAME        TYPE    AMOUNT                     
   11/04/23 **********(CAL) PERFORMANCE                                       
   11/04/23 **********(CAL) HUTCH CDJR 

   

   

   

  Customer response

  11/22/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20834939
  
  I am rejecting this response because: 

  You continue to ignore the facts of my complaint. I gave you ample time to reach out to me.

  It’s too late now. A lawsuit will be filed. All of the documentation needed for this case has been gathered. Additionally, the public deserves to know my experience with your dealership and its gross incompetence. 

  Regards,
  
  *********** *****

• Initial Complaint

  10/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a car back in May 2022. The car had no mirror. The dealership said they would put one on. The car started to over heat and when I took it back they put the mirror on but it was the wrong one. I let them know if this. Nothing happened. They did fix the overheating issue for free. In July of 2023 I was told the transmission needed to be replaced. It was covered by the warranty. I received a call 2 weeks later that I would be charged 6 hours labor because there was rust on the car preventing them from taking the transmission out the normal way. The price I was told was it would be less than $1400. I asked for proof and was told it would be sent but but never received it. To my knowledge, there was no rust preventing them from doing the job. After going back and forth for 7 days, on August 31st, I gave them the ok to work on the car. I didn’t hear anything until October 6th. I was told my car was done but the battery had a bad cell. They would put a new battery in for free but charge me $380. That ridiculous. The cars battery was fine when I left the car with them and I feel they should put a battery in for free if that’s the case. It’s not my fault the car sat for months and there was no communication with me. Also the price im being told I have to pay for labor is higher than quoted. The new mirror is on back order. I’m extremely dissatisfied with the service and when I asked questions and express how I feel I shouldn’t be charged and that there was not rust on the car when I went a saw it on October 4th, I am ignored. I should not have to pay anything to get my car back.

  Business response

  10/16/2023

  Good morning,

  In response to the complaint filed by Ms. ******, the dealership spoke with Ms. ****** and agreed to accept a payment from Ms. ****** in the amount of $950.00.  Upon receipt of the payment, Ms. ****** was to return the loaner vehicle and pick up her vehicle.  That transaction was completed late Friday afternoon.  The dealership received the payment and Ms. ****** returned the loaner vehicle and picked up her vehicle.   

  Customer response

  10/16/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20714076
  
  I am rejecting this response because: I reached out and let you all know that the car is making a funny noise that it never made before, is running funny, and that there are some items missing from my vehicle. I never heard back in regards to this matter. I am completely unsatisfied as my vehicle now has new problems, seems the previous problem was only partially fixed, and damage that it did not have before it was taken to the service center. Not to mention the missing items.
  
  Regards,
  
  ******* ******

  Business response

  01/10/2024

  Good afternoon,

  The dealership’s position regarding Ms. ****** is that over the last several months, the dealership has provided over $4400.00 in repair work as well as loaner vehicles at no cost to her.  The battery was dead when Ms. ****** came to pick up her vehicle due to it sitting on their lot for a month because she refused to pick up the vehicle and return the loaner car and not because there was an interior light left on in the vehicle.  Ms. ****** was well aware that her service contract expired, and she would be responsible for the current repair charges that she approved.  The dealership vehemently denies causing any damage to Ms. ******’s vehicle and also removing any items from her vehicle. As a result, the dealership has reached an impasse with Ms. ******. 

  Customer response

  01/17/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20714076
  
  I am rejecting this response because: 
  
  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  The dealership has provided a decent amount of work. Work that I never should’ve had to pay for. When I first got the car, it started to over heat. It was fixed with out providing me a receipt( which is illegal) or an explanation as to what was wrong with it. Next they replaced the transmission and I had to pay $1400 in labor for that. I was told the bolts were seized. The warranty covered the transmission itself but not they work. When I received my car back I had damage from them and missing items from my car. They fixed the damage that they caused. Heather, who is the main person I was dealing with, told me she would order me a new wheel lock and have it in the car. When I went to pick it up, not only was there more damage to the vehicle, but the wheel lock was not in the car as promised. I also asked how they were able to get the bolts off the vehicle to do the sway bushing replacement and why I had to pay out of pocket last time for labor because they weren’t able to get the bolts off but that question was completely ignored. I was told multiple different prices for the work and given 2 different receipts. They are claiming they didn’t damage my car (both inside and outside damage) but it wasn’t like that before it sat on their lot. My lights were too left in on purpose. Why were they on after the car battery was jumped? I also didn’t refuse to pick up my vehicle. I refused to pay the ridiculous price that I had to pay because the dealership didn’t do what they were supposed to and contact the warranty company in time. Since the first week in August until Heather sent me a messaging saying she would report the car stolen, I’ve had my own car a total of 3 weeks and had to use a loaner vehicle. I came by to pick my vehicle up, unannounced and saw how they speed though the parking lot with other customer vehicles, hitting speed bumps and curbs on purpose. This leaves no question in my mind that this is the reason my car has damage to it. As far as the damage on the inside, someone from the dealership went through my stuff and threw it all over the car and damaged my center counsel. I want a full refund of the $2,000+ that I had to pay for my vehicle and all the damages the dealership has caused to my car to be compensated. The car didn’t damage itself and they are responsible for it. They are the ones that did it. I also want my new wheel lock that I was promised.
  
  Regards,
  
  ******* ******
  
  

  Business response

  03/07/2024

  Good afternoon,

  Performance Chrysler Columbus will not tolerate or continue to entertain Ms. ******** false accusations.  This complaint was closed out by the BBB on 1/10/2024 and should remain closed.  Ms. ****** also filed the complaint with the Ohio Attorney General in December 2023 and was subsequently closed in January 2024.  The dealership has nothing further to discuss with Ms. ******. 

  Customer response

  03/14/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20714076
  
  I am rejecting this response because: 
  
  These are not false accusations. I took the car to get looked at by a shop that has nothing to gain from telling me what was wrong with my car and who is an outside 3rd party that knew nothing about the shoddy work that Performance did. I do not appreciate being called a liar or being lied to by the dealership as they have still not given me my wheel lock as promised. The complaint should remain open as it was only closed before because the dealership did not respond back. The dealership also owes me a full refund for their terrible work done to my car at minimum and I need to be compensated for the stuff I have to get fixed because of their negligence.
  Regards,
  
  ******* ******

• Initial Complaint

  07/06/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I leased a vehicle in January. I specifically asked for the 15 thousand mile lease. When I received my statement it was entered into the system as a 10 thousand mile lease. This will cost me thousands when I go to turn it back in. When I contacted the dealership and the finance company to get this fixed I got the run around. So, I reached out to the GM Ted *******. At first he seemed quite receptive, but then he quickly started ignoring my attempts to contact him. They have been negligent and unprofessional the entire time. I have gone out of my way to not drive my new vehicle to save miles. I have the email and text message chains to prove everything. Again, their mistake will cost me thousands of dollars.

  Business response

  07/18/2023

  Good afternoon,

  The dealership has been working directly with Mr. ***** and a settlement has been reached to resolve Mr. ******* complaint.

  Customer response

  07/19/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20280471
  
  I am rejecting this response because: they sent me a document to sign after we agreed on a solution. I do not agree with the terms in the disclaimer. They are making it sound like it’s my fault, and they are excepting none of the blame. Plus, it states that I can’t make any negative comments in regards to Performance. I have already posted a negative review online.
  
  Regards,
  
  ****** *****

  Business response

  07/24/2023

  Good afternoon,

  Mr. ***** did sign the release agreement and the check is being mailed directly to Mr. *****.

• Initial Complaint

  07/05/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Hello The complaint is about a sale from performance chrysler Georgesville columbus ohio. The account number in question is *********982. On 5/13/23 The buisness sold me a car for 10906.15 that i had to take a loan for. 3 weeks after i bought it, the car started to stall and hesitates to accelerate. I took it back to the dealership, they kept it for a day and told that there was nothing wrong with it. Then three weeks later the transmission failed and the car is un drivable now. I contacted the dealership, they have the car in the shop and they are asking me to pay half of 11000.00 repair cost. Mind you that i had taken it to Nissan dealership because i thought that the extended warranty i had purchased was in effect, but it hadn’t kicked yet. And Nissan asked for 6000.00 repair cost but the warranty couldn’t cover it because i was 70 miles short from full filling my part of the contract. I am attaching a copy of the email i sent to the Chrysler and they have responded yet. “ Hello *****, My name is ****** ******. I am writing you about the Nissan Ultima, the transmission of which went out. I spoke to the service guy and he told me what you had suggested about repairing the car; 10699.61 for repair. I do not have that kind of money, sir. I suggested that you are willing to pay half of the 10699.00 then let’s take to Nissan next door, they are willing to replace the transmission with a new one for 6000.00$ I mean you God d s old me a car with with failing transmission, and you know as a sles/finance manager of a reputable dealership that is not right nor ethical. And i am being very patient and not difficult. I just want a reliable car from you for the 11000$ debt that i am responsible for now. The Price of the repair you are suggesting is the price of the car almost, ehich makes it a total loss. And you are not suggesting i invest another5500 in a loss. “ I couldn’t attach the whole letter because of too many characters. I am attached it as photos

  Business response

  07/06/2023

  Ref: 20276022
  
  
  ****** ****** <k******[email protected]>
  Wed, Jul 5, 5:18 PM (20 hours ago)
  to disputeresolution
  
  
  Hello, 
  Forwarded are the last two communications Chrysler and i had so far
  
  Thank you
  Have a great day
  
  Begin forwarded message:
  
  From: ***** ******** <c********@performancecdj.com>
  Date: July 5, 2023 at 2:27:07 PM EDT
  To: ****** ****** <k******[email protected]>
  Subject: RE: This is ****** ****** about the Altima
  
  Mr. ******,
  
  I'm sorry you are having issues with the Nissan you purchased here.  You purchased this vehicle as-is.  This means you are responsible for issues that happen after you take ownership.  We offer service contracts that can address this type of concern, and it appears you've declined this option.  I also spoke with our service department about this vehicle.  The issue that was observed at the Nissan dealership was not present when we inspected this vehicle.  With all things considered, we would still like to help with this situation.  This is why we approved the repair at half price, as a matter of good will.  We can only offer this if the repair is completed at our dealership.
  
  Please let me know if you would like us to proceed with this repair.
  
  Best Regards,
  

  
  

  Customer response

  07/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  Regards,
  
  ****** ******

  Customer response

  07/07/2023

  Hello I am writing in reference to the BBB Complaint reference:20276022 Performance Chrysler Jeep Dodge Columbus. The complaint was closed and marked as satisfactorily resolved , which is not the case.

  I just went to pick up the car since they are refusing to cooperate. And they gave me a piece of paper from service department admitting that they basically sold me a car with an existing failing transmission. I am sorry if i indicated in any of my communications with you that the issue was resolved. I definitely dudnt mean it.

  I am gonna try to attach a pic of the paper CUSTOMER STATES CUSTOMER REPORTS VEHICLE SLIPS WHEN ACCBLERATING, FEBLS LIKE TRANSMISSION IS GOING OUT, CHECK ENGINE LIGHT IS ON, PLEASE CHECK AND ADVISE. Caused by verified customer concern, found code p17£0 stored in tcm indicating internal failure of VT transmission. recommend replacing evt assembly to correct Tech: **** ********** 597) contacted extended warranty company, they denied claim based on a pre-existing condition due to time and mileage since purchase of contract.

  Sub Total: 149.00 ·· -------- - - - - --

  #2 - R21A6: 2013-2018 ALTIMA HOOD LOCK ASSEMBLY Corrected by REPLACE PRIMARY HOOD LOCK SPRING AND INSTALLLABEL AND LUBRICATE SECONDARY HOOD LOCK (597) 149.00

  Tech: **** ********** Installed 605999HPID : LABEL-L Oty: 1 Otv: 1 Installed 656979HSOA : SPR-HOOD LOCK 

• Initial Complaint

  06/27/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I went to this company for a auto loan to I came in with a pre approval the company then wanted a down payment of 4000 dollars according to finance charge you are not able to mix cash with a credit transaction unless everyone the dealership is paying the same amount which is not the case. A inquiry was pulled on my credit with nothing in return to me

  Business response

  06/29/2023

  Good morning,

  Mr. ******** did have pre-approval from his bank however it did not cover the taxes and fees, therefore it required Mr. ******** to put money down to cover the cost.

  Customer response

  07/13/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  To who it may concern down payments are illegal according to TILA (truth in lending act)unless everyone in that dealership is to pay the same exact down payment 15 US Code 1662 just in case you need to reference . Also I came in there with a pre approval my credit was ran with no benefit to me. To furnish anything on my credit report requires my written consent. I am asking for the cfo or trustee mailing address along with phone number and address for my documents can go to.
  Complaint: 20246887
  
  I am rejecting this response because: 
  
  Regards,
  
  ****** ********

• Initial Complaint

  05/30/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We purchased a vehicle from this dealership. They told us the vehicle passed a multipoint inspection. One month later we were forced to spend an additional $4000 on repairs. This vehicle put our family in danger. It was bellowing smoking and was in the verge of catching on fire. The dealership also slipped in an extended warranty for $2500 that doesn’t cover any type of repairs that are actually needed. When we told the dealership about these problems they didn’t offer any solution and simply said “we thought it looked good”. This should be criminal and this business needs to be held accountable.

  Business response

  06/02/2023

  Good morning,

  Can you please have the consumer send us a copy of the repair orders done to the vehicle after the sale since they were not done at Performance Chrysler Columbus.

  Customer response

  06/06/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20121888
  
  I am rejecting this response because: 

  I purchased a 2016 Jeep Wrangler from the Dealership on Friday 3/24/2023 from ****. I live in Willoughby (3 hours away from Columbus). My husband and I drove the 3 hours based on the great feedback from **** about how “great” and “amazing running” the Jeep was. I was in contact with **** and was assured the Jeep was in “good condition” and that it was maintained well by the previous owner. I was told that it had “passed” all inspections and that it “runs great”. It is a “great deal”. However, there is no way that this Jeep was inspected fully AND passed. I have put in almost $5000 of work into this Jeep for issues that were pre-existing prior to my purchase. It was NEVER safe for me to drive (especially with my Children in it). 
  
  I took it to a Mechanic and the Jeep dealership, and the following had to be replaced. These are all things that should have been disclosed as part of an inspection.
  ·Brakes all the way around (Pads and Rotors)
  ·Both rear Axle Seals (Leaking)
  ·Both rear Bearings (Seized and Corroded)
  ·Both front soft hoses (Completely collapsed and deteriorated – EXTREMELY DANGEROUS)
  ·Both front Calipers 
  ·Both rear soft hoses (Completely collapsed and deteriorated – EXTREMELY DANGEROUS)
  ·Both rear Calipers 
  The list goes on…
  

  I would have NEVER purchased this Jeep if I knew the amount of work needed and the unsafe condition it was in. None of the items above were disclosed as issues with the Jeep.
  
  A vehicle safety inspection covers all the features of your car that make it safe to drive on the road. That means checking your tires, brakes, lights, mirrors, and things your vehicle needs to function properly to keep you and your fellow drivers safe.
  
  THIS JEEP WAS NOT SAFE TO DRIVE! I HAVE NOW BEEN WITHOUT THE JEEP FOR WEEKS DUE TO THE NUMBER OF REPAIRS NEEDED. THE WARRANTY I PURCHASED FROM THE DEALRSHIP IS ABSOLUTEY WORTHLESS AND COVERS NOTHING! I AM PAYING FOR A VEHICLE I CANNOT DRIVE DUE TO THE ABSOLUTE UNSAFE CONDITION THE DEALERSHIP SOLD IT IN.
  
  
  
  
  Receipts/Invoices attached:
  CJDR Willoughby Dealership cost $3,295 total
  Filters (See auto Zone receipt) that were MISSING from the jeep $40.73
  Brakes and pads (See Summit receipt) $431.26 plus labor cost paid to Gary Meadows (Mechanic) $300 Total of $731.26
  Left Front Caliper (See Auto Zone receipt) replacement by Gary Meadows (Mechanic) $86.31
  
  
  That is a total of $4,153.30
  I had to take my Jeep to the mechanic on 4/19/23 (Less than a month after I purchased) it then went into the dealership on 5/9 and I did not get it back until 6/1.
  
  Regards,
  
  ******* ******

  Customer response

  07/12/2023

  
  [email protected]
  Sat, Jul 8, 3:46 PM (4 days ago)
  to info
  
  Complaint #20121888 I accepted the business' response to pay half of the repair cost. That was 19 days ago. I have not heard from Performance and I have not received any sort of monetary payment for half the repair cost. This was the last message from the BBB on behalf the business: From the Business on Monday, June 19, 2023 Good afternoon, Performance Chrysler Columbus reviewed the documents provided by Ms. ******. The dealership does not agree that all of the repairs done to the vehicle were necessary, however since Performance Chrysler Columbus did not have the opportunity to physically see the vehicle and diagnose the issue after the sale, Performance Chrysler offers to split the cost of the repairs as a gesture of goodwill.
  
  Sent from ******* ****** (*************[email protected])

  ******* ****** <*************[email protected]>
  Tue, Jul 11, 7:23?PM (19 hours ago)
  to disputeresolution
  
  Hello,
  
  On 6-19-2023, the dealership agreed to split the cost of repairs which would equal $2,076.65 (Half of $4,153.30). I accepted this gesture on 6-21-2023. It has been 20 days and I have yet to receive half the cost and I have not heard from the dealership.
  
  ******* ******
  
  Sent from my iPhone

  Business response

  07/14/2023

  Good afternoon,

  Performance Chrysler apologizes for the delay in getting the check to Ms. ******.  It is being sent today via FedEx for arrival tomorrow.  The tracking number is **** **** ****

• Initial Complaint

  03/30/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I signed a lease agreement back in January for a jeep grand Cherokee. While the salesman was very helpful, he advised me that the vehicle had a front camera and a sensor. I made it clear multiple times that this was very important to me when making the decision to purchase. Upon going home with the vehicle, I realized there was no camera or sensor in place and then reached out to the helpful salesman. He spoke to his manager and they offered to install it as promised during the sale. I took my car back to the dealership and they sent the vehicle to auto additions. When I picked up the vehicle, the airbag lights were on and not in service and the odometer was blinking at all times. I called multiple times and to try to speak to the service manager but was unsuccessful in receiving a call back. I brought it to my local dealership because the drive is over 40miles each way and I have a lease. The local place was unable to alter the vehicle and notified me that after market parts were used and fuses were compromised in order to make the after market part work. I then reached out to the salesman again and he spoke to the GM and I brought it back in and was sent to auto additions. I picked up the vehicle and after two rental cars and many miles of travel (with a lease, and a lot of fuel lost, and time off of work traveling two hours each time) brought it home to now find that the hybrid charging light in the dash now does not work. After promising to fix the vehicle multiple times, multiple trips, and no apology, I am very frustrated with the fact that each time they try to rectify the problem they compromised something else in the vehicle because they are using after market parts and are not doing it correctly. This is a brand new vehicle and Everything should be in working condition as expected.

  Business response

  04/07/2023

  Good afternoon,

  Performance Chrysler Jeep Columbus spoke with Ms. ****** yesterday.  They are picking up her vehicle and providing her with a rental car while they diagnose the issues with her vehicle so that Ms. ****** does not have to drive long distances and put excess mileage on the leased vehicle.

   

  Customer response

  04/19/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 19874046
  
  I am rejecting this response because: The company reached out weeks ago to state they would pick up my vehicle and provide a rental to fix the issue. They said they would call in a coupler of days to do so, and I have yet to receive a returned phone or a scheduled appointment to do so.
  
  Regards,
  
  ******* ******

  Business response

  05/01/2023

  Good afternoon,

  The repairs to Ms. ******'s vehicle have been completed and Ms. ****** is in possession of the vehicle.  Please see attached repair order.

   

  Customer response

  05/01/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  Regards,
  
  ******* ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩