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Performance Chrysler Jeep Dodge ColumbusComplaints
Customer Complaints Summary
- 27 total complaints in the last 3 years.
- 10 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/21/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello I purchased a 2018 dodge Durango from this business and its a straight lemon . I havent had the car ************************************************************* my engine . I want to return the car and cancel my loan or trade it in to get a reliable car . I have already spent 1300 in repairs on my car before I even made my 1st paymentBusiness Response
Date: 07/09/2025
Good morning,
The dealership will agree to trade Mr. ****** out of his current vehicle at the price Mr. ****** originally paid for the vehicle. Mr. ****** will need to reach out to the dealership to proceed with doing so.
Initial Complaint
Date:06/18/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took my vehicle to the dealership on May 23rd due to the check engine light being on. Issues were identified as rodent damage to various engine wiring components, including wiring contacts, O2 sensor wires, starter wires, and the wiring harness.I contacted State Farm on May 23rd and received the claim funds on May 28th. I promptly paid the repair cost of $3538.24, as well as my $500 deductible, on June 2nd. I was informed that the parts were expected to arrive by the end of that week. I assured that I would receive regular updates on the progress of the repairs. The dealership submitted a supplement to State Farm, which was inspected June 4th. State Farm indicated that no changes were needed and that the repairs should proceed. I did not receive a call back until June 9th, after several attempts to contact the service department. I was informed that while some parts had arrived, the O2 sensor was still on order and there was a communication issue with the insurance on supplement changes.June 12th, after multiple calls, I was told the O2 sensor was still on order and that the original parts had not arrived. I was also informed of continued issues with the insurance, despite State Farm stating the vehicle should be completed and that they had not received any additional information since June 4th. June 16th, I was unable to reach the service department by phone and contacted the service team, who were unsuccessful in reaching the service center. I contacted the sales center and even Jeep directly to understand the delay. I was informed by the service center that they were waiting for labor to be completed. I called back on June 17th and was told that the labor would be completed by the afternoon of June 18th. I called on June 18th, I was informed that the wrong part had been ordered and that it would take an additional few business days to receive the correct part and complete the labor.Business Response
Date: 07/07/2025
Good afternoon,
The repairs to Mr. **** vehicle were completed on 6/25/25.
Initial Complaint
Date:05/23/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I flew in from out of town to purchase a 2018 Chevrolet Silverado 3500HD they had listed on their site. Upon arrival at 9:30am, the truck was in one of the service bays having Glow Plug ***airs performed that weren't mentioned in any prior conversations with the sales **** I waited patiently in the showroom for 4 hours before finally having a chance to see the truck. During the test drive, everything worked as it should and there were no signs of any issues. After finalizing the paperwork, I went back out to the truck to make the 4hr drive home, and immediately once I started it up there was a Check Engine Light on and messages on the dash saying "Service Emission System ... See Owner's Manual ... 75 Miles Until 75mph Max ******* Before ever having moved it from it's parking spot in their lot, I went back in and notified the sales ***resentative. I asked them to scan the codes to see what the issue was, and one of their technicians insisted that there was nothing they could do because this truck was a *********, and they were a Dodge dealership - but I know better than that. Eventually, they took the truck back to their service department & ran the codes, handing me a printout of issues. I voiced my concern that I wasn't comfortable taking the truck, but the sales *** insisted & told me "Drive it for a little bit and see if they go away. If something's wrong, we'll work with."
2-days later the truck was in the shop and their conclusion was that they're not responsible for paying for any of these ***airs because the truck was sold as-is without a warranty (non-optional) even though I notified them before ever leaving.Suspecting malpractice, I asked the dealership performing the ***airs if the vehicle stored data for if/when the codes were cleared. They were able to pull a ***ort from the vehicle's ECU with their scan tool, and wouldn't you know it - codes were cleared on 5/13/25, the day I purchased the truck...
Business Response
Date: 06/13/2025
Thank you for sharing his concerns. We had been discussing the issue before receiving the complaint. We appreciate that he came a long way to buy this truck. It was advertised "as is". Buyers should not purchase a used vehicle as is unless they are prepared to pay for anything that goes wrong with it.
Our service department provided him with a diagnostic trouble code print out which identified problems within the truck's systems, and he says that in his complaint. No verbal promises regarding repairs were made to him as part of the transaction.
He forwarded a repair estimate to us which we have reviewed. At this time, we are respectfully declining to reimburse him for said repairs as the price of the truck reflected its age, mileage, condition and needed repairs.
We hope you understand our position. We enjoyed working with you, and wish you many happy miles on your truck.
BestPerformance Chrysler Jeep Dodge Columbus
see attached
Customer Answer
Date: 06/16/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 23370544
I am rejecting this response because:When I test drove the truck,there were no engine lights or notifications on the dash.
After about a 15-20minute test drive, I went back inside to finalize the paperwork prior to driving the truck home.
After completing the paperwork, I started the truck (in your parking lot) and immediately noticed that there was now a Check Engine Light, as well as a notificiation on the dashboard stating:
Service Emission System
See owners manual
100 miles until 65mph Max *************** this time, before having left your parking lot after signing the paperwork I went back inside and immediately notified ******.
His initial response was a bit of a shoulder shrug, however I requested that one of your techs use one of their scanners to run the codes and see what the fault was.
One of the techs came out,and essentially pointed out the fact that you all were not a ********* dealer,and because of this werent able to do anything about the codes.
I know better than that, and I know thats far from the truth and eventually ****** took the truck back to the service department, scanned the codes, and gave me a print out before I ever left.
This report showed there were 2 codes present (that were not present during the prior test drive) which are consistent with the repairs in the quote I sent you From ********* Chevrolet:
P0676: Cylinder 6 Glow Plug Circuit
P20E8: Reductant low pressure
These issues were present BEFORE I ever left your lot.
I voiced my concerns to ****** prior to leaving, and I was very hesitant to do so all things considered.
At that time, he assured me verbally that hed work with me if something was wrong and I took him at his word.
Now you all are trying to stiff me with the whole amount, when I have CLEAR proof that these codes were present before ever having left your lot after I finalized the paperwork that day.Happy to see this one through and prevent this from happening to another paying customer if that's how you want to play.
Consumer Sales Practices Act (CSPA) Code ******* prohibits suppliers from engaging in unfair or deceptive acts or practices in connection with consumer transactions including the sales of motor vehicles.
Under this stature, I am entitled to seek legal remedies including, but not limited to, rescission of sale, treble damages, and attorneys fees.
Regards,
**** *****Initial Complaint
Date:03/31/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
3/27/25 to 3/31/2025 Dealership lied about what they would provide to me on a trade-in towards a vehicle on their lot. I asked them if they would honor an appraised amount from *******. They texted me back telling me that they spoke to the sales manager and that they would be able to do so. Once I went into the dealership they acted like no such promise was made. When I said, " I feel like you guys lied to me in order to get me here in the door", the consultant replied, " I mean, are you suprised?". He then proceeded to try and high pressure sell me into another vehicle. He tried to tell me he was getting me some sort of deal because the car was priced below KBB and that he shouldn't even be showing me the calculation. Except he was literally showing me the website where they are advertising the vehicle as such.Business Response
Date: 04/01/2025
Hello,
I just talked to sales, and they said we did offer $22k but the payments would be too high still, so you are welcome to come back and go over the deal again. Sorry about the miscommunication.
Customer Answer
Date: 04/01/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 23138829
I am rejecting this response because:
Just so you know your salesman ******* is lying to you. He made no such offer to honor the appraisal value. Nor did he make any effort to adjust the price on the vehicle to change the math on that end just in case hes already thought of the next lie hes going to spin. Are these the type of sales tactics Performance Chrysler endorses? No wonder your dealership is one of the top search results from report Chrysler dealer.Regards,
******* *******Initial Complaint
Date:03/20/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a 2024 jeep grand Cherokee. I purchased new last February and upon purchase it had a small rip in the seat. We noticed it the day we were buying so it was explained to us it would get fixed. Parts came in and we dropped our car off to get fixed. During this repair multiple areas were damaged. That dealer had to order a new door panel, new console, and new seat (upper and lower leather). When we got it back it looked great but the left side of the seat wasnt fastened down fully. I took it to performance then for an oil change and showed this issue to them. They said no problem we can fix that. I explained that we just had a serious issue in which the inside was just repaired. The counter guy promised no damage would occured as they would be extremely mindful. When I went back to pick up the car, it was still that way after they said they fixed it. They brought out a tech and he explained he thought they mean a bolt was loose. Now that they understood the issue they can fix it. Again I left the car. Upon picking it up, again the issue was still not fixed. Not only that, they also while removing the seat damaged the brand new leather, the new door panel, multiple trim parts, the back of the seat, the console, and our brand new floor mats. I was put in contact with **** ******* who agreed to order all of these parts (in September). Told me items were back ordered but they will fix it. **** *** in march they got us in to fix it. We just picked it back up yesterday and unfortunately we are right back in the position again. Multiple items were never fixed. The leather on the seat is still what was there. The console may have been replaced (I dont know) but they scratched it up again, the mats are not replaced, multiple plastic parts are still scratched, and the door panel was not replaced. (Scratch still present and same spot in photo). The seat is also still not secured. So some of the work was not completed and what was isnt right. Also some new damageBusiness Response
Date: 04/11/2025
Good morning,
In August 2024, Mr. ******** brought his vehicle to Performance Chrysler for a routine service visit. Mr. ******** also mentioned that interior damage had been done to his vehicle at another dealership and required multiple repairs including a new door panel, new console and new seat. Mr. ******** stated that he had a loose seat cushion and wanted it repaired under warranty. This item is not covered under warranty however the dealership did try to get it covered but the warranty claim was denied. The dealership did need to remove the seat to attempt to reattach the bottom. The damages Mr. ******** is referring to are scuffs and certainly could have happened at the prior dealer. The dealership did agree to replace the items originally with the panels. A few of the parts were on backorder and it did take months to get them. Immediately after Mr. ******** picked up his vehicle after the repairs were completed, he claimed that there was additional damage, or Performance didn't replace them. The dealership sent Mr. ******** an email showing all of the parts that were replaced along with the manufacturer's denial for the seat cover which Mr. ******** stated the dealership needs to replace everything again including the seat cover and warranty shouldn't be involved.
The dealership's position is that they decline to do any other work to Mr. ********** vehicle as he will claim the dealership caused additional damage to his vehicle, similar to the claims he made against the other Chrysler dealer.
Customer Answer
Date: 04/30/2025
****** ******** <***************************************************>
Thu, Apr 24, 4:37 PM (6 days ago)
to Better
I just got the message regarding the dealerships response as it never alerted me before. Below is my response to their answer-
No, the information that Mr ******* is stating is inaccurate completely. When we arrived at their dealer in August of last year, that was not long after getting the car back from the other dealer. The entire interior was replaced from damaged they caused. The console, seat cover (leather), door panel, plastic trim, and so on. Every part of the front of the *** that was damaged had just been replaced. After the first fiasco with them and finding the seat bottom not connected, I spoke with the service department during an oil change and explained the seat issue that was still present (the bottom wasnt connected), I explained to him the situation in which we just went through with another dealer, showed him the invoice where all of it was just replaced. He insured me they could fix it without further damage. During their attempt they caused significant damages to my car. To some of the same parts just replaced and then also to additional items including scratching the paint itself. Claiming that the damages were possible the same damages that were caused by the other dealer is absolutely ridiculous as I can provide the documentation that all of the damage that was previously done was fixed. I also have the emails where **** ******* told me the seat cover and the console were on order. I am more than willing to send those in as if I file a suit, those will certainly be used as evidence against them. He accepted the liability as they already knew they damaged the car. **** again stated that all this would be replaced but then didnt do it. If **** and his department is unable to complete the task of correcting their mistake, they can pay a body shop for the repairs needed that they caused. This suggestion was already made to **** ******* weeks ago. We just got the estimate from the parts department for the damages to material alone the cost is over 1000$. I havent got the labor qoute yet. That is again not including the scratch to the paint in the door. Once I have that and if no resolution is made here, we will proceed with filing the complaint in the small claims system in ****************
Regards,
****** M ********
**** Master Plumbing License #*****
Ohio Backflow License #******
Ohio Business and Law
Indiana State Insurance Adjuster
Lead Renovations License
OSHA 10 HR
IICRC
WRT,ASD,AMRT,AMRS, OCT, CDS, CSEInitial Complaint
Date:11/04/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Car bought from them on 09-28-24 The two backseat headrests were not in the car. When we contacted them about this. The car salesmans name was GUY. He replied that he would contact the previous owner about it. I will provide screenshots of the messages between him if needed. He stopped responding and all communication when we asked following up was Oct 10th. We havent heard from him since and he is now ignoring us.Business Response
Date: 12/04/2024
Good morning,
The dealership spoke with Mr. ******* on Saturday to let him know that the parts were ordered, and they are scheduled to arrive at the dealership no later than Monday, Dec. 9. The dealership will reach out to Mr. ******* as soon as they arrive.Initial Complaint
Date:08/29/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I initially dropped my car off in may 2024 to get the transmission serviced. Car was shifting really rough. I was emailing and texting with the service advisor. First off, he was impossible to communicate with. And he had no clue what he was talking about. He told me "they flashed it." But when we goto pickup the car, no firmware was flashed but instead they just reset the **** They call it a quick learn. It's literally just resetting the **** And at the same time, they claimed that the car is driving perfectly fine. So I take it back in June. Same problems. Car is shifting rough, and sometimes when slowing down and then speeding it, it delays as it shifts into gear and then almost slingshots you. After constantly contacting them and asking them stuff, they tell me my transmission is internal worn out and needs replaced. So I go through the hassle again with literally no communication from the guy and constantly reaching out to see what the status is. Finally get my car back on August 14th. The car drives exactly the same except I had a dead battery a couple days later that I had to pay for. They most likely left my car sitting for 2 months and it killed the battery. I'm seeking reimbursement for the battery AND I'm seeking a partial refund of $98 that I paid for diagnostic fees. If they would have taken care of my car properly the first time I took it there, I would have paid $100 and nothing more. But because the first time they said nothing was wrong, I had to pay the $198 diagnostic fee. And the $100 I had to pay to the warranty company for a new battery. And not to mention, my car is still messed up. Transmission is completely messed up. But I will not be returning to this service center ever again because of how stressful it is dealing with them. I have the receipts and paperwork.Business Response
Date: 09/18/2024
Good afternoon,
Mr. ***** brought his vehicle to the dealership with shifting concerns on May 4, 2024. For vehicles with the 9-speed transmission, the first step is to reset the adaptives (quick learn) and drive the vehicle. The scan of the Transmission Control Module (TCM) showed no faults or updates. The technician performed 3 separate road tests with no real issues. Mr. ***** brought the vehicle back to the dealership on June 8, 2024, with similar concerns. Upon further inspection, it was recommended to Mr. ***** that the transmission be replaced due to having an internal issue. All repairs were covered under the service contract on the vehicle and Mr. ***** was not charged the normal deductible. Regarding the battery, the dealership has no idea how old the battery is in Mr. ***** vehicle, however what Mr. ***** is describing, there is a good chance the battery was at the end of its life cycle. The transmission that was installed has a 2-year warranty and if Mr. ***** is still having issues; the warranty would cover it wherever Mr. ***** has it repaired.
Customer Answer
Date: 09/21/2024
Please just close this complaint. I brought my car back to performance and ***** took really good care of us. The person who installed the transmission did leave quite a few wiring issues but you guys took care of it for me and we are all squared away. No further communication is necessary. Thank you guysCustomer Answer
Date: 09/21/2024
Please close this complaint. I had my car worked on once again by performance and this time they took really good care of me. They fixed all of the wiring issues that were wrong from the transmission install. All is well. Thank you.Initial Complaint
Date:08/28/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Took my truck into dealership on May 16th for engine warranty work, issues with mis firing and camshaft. I received little to no communication from the service advisors or managers. I have emailed multiple people on my situation including *** ******* and ***** ******** with no response or a check up to see if my issues were resolved. I tried calling multiple times to get ahold of my service advisor with no luck and ended up getting a new advisor after a month. It took them over 3 months to diagnose my car and submit warranty work to dodge. I heard from them last week that it wasn't approved and that I was now responsible for paying the bill for repairs and rental vehicle. They were quick to call me 2 times and tell me to return my rental within 30mins or they would come get it. They ended up taking it back same day and now I don't have a vehicle to drive. I have talked to 3 different mechanics and they have all said that it should have been diagnosed differently and that it should be covered under warranty. I have an attorney involved that is in the process of dealing with the issue. I also will be filing a complaint with the Attorney GeneralBusiness Response
Date: 09/10/2024
Good morning,
Mr. ********* vehicle was brought to Performance Chrysler Columbus from another automobile repair shop that was diagnosing the issue. The shop said they could not complete the repair due to the vehicle being under a manufacturer warranty. Mr. ******* authorized Performance Chrysler to diagnose his vehicle. The dealership had to tear down the engine to diagnose the issue. The dealership discovered that the engine has sludge build up. Attached are the photos of the vehicle's engine during the inspection. The vehicle has no record of any service/oil changes from the time Mr. ******* purchased the vehicle on 3/7/2022 with 3286 miles on it until 1/30/2024 when the vehicle had ****** miles on it. The dealership cannot cover the engine replacement under warranty. The claim would be charged back to the dealership once the engine is received and inspected by the manufacturer. The manufacturer's warranty is voided if there are no records of proper maintenance on the vehicle.
Customer Answer
Date: 09/11/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 22209726
I am rejecting this response because:I did give dealership my oil changes, they said to bring the last 3 oil changes which I provided to them. I have communication between us that says they received them. They also should not have taken over 3 months to diagnose my truck. I have talked to several other mechanics and it should have been handled differently. They are trying to fix a misfire that was being caused because of cam shaft issue. They test drove the vehicle multiple times with engine issues further damaging it even more. They said they fixed the misfire but now the engine needs replaced.
Regards,
******* *******Business Response
Date: 09/18/2024
Good afternoon,
In response to Mr. ********* rejection, the dealership stands by its diagnosis of the vehicle. The first 2 "receipts for oil changes" are simply estimates provided by Primo Paint & Body Shop and are not proof of any oil changes performed. These are reprints Mr. ******* obtained on 5/16/2024. Neither of these appear on the Carfax report. Even if the first oil change (estimate) dated 5/21/2022 was done, it would still have been ****** miles since Mr. ******* purchased the vehicle on 3/7/2022 (Ohio BMV attached) with 3286 miles on it and would void any manufacturer warranty. The only real proof of an oil change being done by Mr. ******* was on 1/30/24 done by Take 5 Oil Change at ****** miles as reported on the Carfax. Mr. ******* authorized the dealership to tear down the engine to diagnose for the amount of $760.00 and also has an outstanding rental car bill in the amount of $3430.00, for which he had the entire time the vehicle was at the dealership. The dealership insists that Mr. ******* come pick up his vehicle (as-is) as they will not invest any more of their money and time with Mr. **************
Initial Complaint
Date:07/31/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 6/2/2020 My husband and I purchased a Ram 1500 from this dealership. Along with the truck this dealership sold us a 3rd party vehicle warranty and a GAP warranty that is good for 84 months or 100k miles. On 5/28/24 I sold my truck and canceled both warranties on the truck I sold. I am entitled to a pro rated amount for remainder of my vehicle service contracts as agreed upon. I called the 3rd party who the contract was through and they informed me that I am entitled to a refund as long as I cancel my contract with the dealership that sold me the warranty and the refund comes directly from the dealership since that's who I paid for the service agreements. I went to the dealership on 5/28/24 and canceled both contracts at the dealership where I was told I would be mailed a check in for 4-6 weeks. 6 weeks go by I didn't receive anything. I contact the dealership again where now I am being told it takes 6-8 and the check is being sent from their corporate office. The dealership copies me on an email with someone from corporate trying to get an update on when my refund will be mailed. The corporate personnel on the email never responded back. So 3 weeks later I sent an email to the person I was copied on the email with and now I am being told that the check will be sent from the 3rd party which is not correct because I spoke thoroughly with the 3rd party about this process. Then I am told that the check will be sent to my lien holder for the vehicle that i sold already. My lien at the time of ownership is my credit union in which I spoke to them and they never received and funds from this dealership. I feel like they are lying to me and giving me the run around. The truck has been sold therefore, there is no lien holder now so the check needs to be mailed to me. This is so unprofessional. I keep being told something different and no one can tell me where and if the checks were even mailed out. I have both of my contract cancellation forms for the money owed to me.Business Response
Date: 08/05/2024
Good afternoon,
The refund checks for the attached cancellations were delivered to ******************** on August 2 via ***** tracking number 777713630010.
Customer Answer
Date: 08/05/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 22068168
I am rejecting this response because: we received 1 check not both on August 2nd. And the checks were sent to the wrong address. ***** only knew to ask us because they had other packages with our correct address. I did email Chrysler to let them know we received one of the checks and it had the wrong address and asked if they could check the other check and make sure it wasn't sent to that incorrect address as well. No response. Honestly this process wasn't a big deal but the lack of communication or misinformation we received on the rare chance we did speak with someone is what made this experience unacceptable. The address numbers are reversed.
Regards,
***************************Initial Complaint
Date:07/02/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
June 27 2024 I purchased a vehicle from performance. I provided all the requested documentation to secure an auto loan a $8500 down payment was paid by me I signed all the documentation. On July 1, I was contacted by the finance company and spoke with a gentleman named ***. *** advised me that he thought that the job information that I provided him was enough to secure the auto loan. However he was contacted by the bank and the bank said that they needed more information. *** advised me that they will send the loan back and not fund the loan, it is not my fault that the finance company did not follow the proper procedure to get this loan properly funded. Again a $8500 down payment was paid on this vehicle.Business Response
Date: 07/09/2024
Good afternoon,
The dealership has been communicating with ****************** and believe they have the financing worked out for the purchase of her vehicle. It is important for ****************** to understand that it is not unusual for the bank (lender) to request additional information from the buyer to secure financing if they feel it is needed to satisfy their requirements for the loan.
Customer Answer
Date: 07/10/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 21932483
I am rejecting this response because: The dealership was aware at the time the vehicle was purchased on 6/28/24 that I had not started my new job yet. In fact the dealership accepted the offer letter as verification of my income and employment. It wasnt until five days later after the loan was generated, and the documents were signed that I was contacted by the dealership and that they made me aware that the finance department made a mistake and was under the impression that the offer letter that I provided was enough to show proof of income and employment. At this time financing has not been worked out nor have myself and the dealership came to an agreement regarding this matter , for the reasons noted above, I reject the dealerships response
Regards,
*************************Customer Answer
Date: 07/24/2024
Hello,
On 7/23/24 I was advised by PJDR that the vehicle that I purchased on 6/27/24 29 days ago was not approved for financing, even though I have signed copies of the approval/ financing/ contract terms from the finance company dated 6/27/24. Be advised per PJDR previous response to my complaint, they stated that they had worked out the financing. Obviously that is not the case.
Thank You,Business Response
Date: 07/24/2024
Good morning,
It is important for ****************** to understand that the dealership is not the bank/lender. When ****************** came to the dealership to purchase the vehicle, she stated that she was starting a new job in 2 weeks and provided the dealership with a letter verifying her employment (attached). The dealership sent it to the lender (Americredit) and the lender gave the dealership a conditional approval. When the lender tried to verify ********************** employment, Cuyahoga County informed them that ****************** had not been thru the process for the mandatory background check, and she was not expected to start that process until mid-August. Due to that, Americredit will not approve the loan. The dealership tried to refund her down payment, however she is refusing to bring the vehicle back. The dealership demands that ****************** return the vehicle to the dealership, or they will be forced to take legal action.
Customer Answer
Date: 07/25/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 21932483
I am rejecting this response because:
The Information provided by PJDR is inaccurate I was provided with an approval,(Please see additional documentation attached) additionally none of the loan documents state that this is an conditional approval PJDR, was advised that my start date was pushed back and Acknowledge the change on July 10, 2024 moreover, the finance contract does not indicate a (Cooloff or Cancellation period. Which appears that the dealership waived that timeframe.
Regards,
*************************Customer Answer
Date: 07/25/2024
Hello,
Please find additional information attached above.
Thanks,Kae Frazier
Customer Answer
Date: 07/25/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 21932483
I am rejecting this response because:On June 27th 2024. I received an approval (See attached). Based on my future employment start date. The dealership knew and accepted my offer letter as proof of employment. Also the dealership confirmed on June 27, 2024. The dealership on July 10th reached out again to confirm my start date which is 8/12/24. The dealership (***) states that they made a mistake and thought the finance company would fund the loan based on my future start date, which is no fault of my own. I am not the dealership, nor is it my responsibility to know what their requirements are. On July 23rd 2024 nearly 26 days later I received an email stating that I need to return my car. With no further explanation. In regards to my down payment, that is not an acceptable solution for me and my family. We signed a binding contract on June 27th 2024 additionally per the finance contract/agreement there isnt a ***** period for myself nor the seller to cancel the contract due to the Seller waiving those terms. For the reasons noted above. I AM REJECTING PJDR response to the above complaint.
Regards,
*************************Business Response
Date: 07/25/2024
In response to ********************** rebuttal/rejection, the dealership stands by their response. This was a conditional approval from the lender based upon what ****************** told the dealership regarding her employment. The dealership is not the lender and cannot approve funding for a loan. The lender will not approve the funding under the current circumstances. ****************** is not the legal owner of the vehicle and must return the vehicle to the dealership.Customer Answer
Date: 07/25/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 21932483
I am rejecting this response because:
A spot delivery agreement was not signed by myself or the dealership. Additionally, PJDR waived the buyer/sellers cancelation time period. At this time, if PJDR has additional questions they may reach out to my legal Counsel.
************************, ************************************* LLC
******************************
******************
Phone: **************
Facsimile: **************
Email: *****************************************
Regards,
*************************
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