Reviews

Review Details

• Review fromclenio o

  Date: 03/28/2023

  1 star
  Waste of time and money. A claim means nothing to them. Communication does not exist. They do nothing for your money. Absolutely nothing. I claim take 48 hours to be looked at.

• Review fromZdravko S

  Date: 03/28/2023

  1 star
  This company is awful! They will gladly take your money and when it comes to providing warranty services they will go out their way to deny payment. We have 3 properties under service. If you need to file a claim, you will need to accept that you just took on a part time job. it took dozens of phone calls and e-mails and over 9 months for them to reimburse us for a fridge repair. Of course, it did not cover the full cost… only $450 of $900.

• Review fromMark A

  Date: 03/24/2023

  1 star
  Amazon home warranty is the worst!! They claim they had a problem with their billing system I couldn’t get a hold of anyone so I paid for the repair to my pool pump myself. When I finally got to talk to someone they told me that because their billing system was messed up they couldn’t post my February payment. The individual I spoke to said they couldn’t reimburse me the total cost but said they could send a $200.00 dollar check to help,they claim it was mailed on the 10th of March it has been 2 weeks and No check! I think they just keep stringing me along. DO NOT use this company!!!!

• Review fromIke D

  Date: 03/24/2023

  1 star
  Billed after cancel them for their poor Svc
  Don’t get this

• Review fromTandra B

  Date: 03/22/2023

  1 star
  AMAZON HOME WARRANTY IS A SCAM, I've been paying for it for 2 years, went to file my first claim, and no answer, no technician calling, now I have to pay for septic myself after paying extra for that to be added on my warranty

• Review fromFrankie L

  Date: 03/21/2023

  1 star
  Worst company I have ever tried to use,
  It took almost a week to get a repairman.
  He only wanted the 75.00. I still had to call
  someone else for service.
  The phone service is almost none existing.
  You are placed on hold forever.
  Had to cancel services through my bank.
  Please avoid this company. They have no shame in their game,

• Review fromSyed M

  Date: 03/17/2023

  1 star
  Horrible customer service
  Would never recommend this to anyone.
  Placed a service call and the service contractor refused to work with Amazon soon after. Horrible work ethic. Customer service is appalling. Never could speak to anyone that understood what I was trying to say. Can I leave less than one star?

• Review fromCheconna G

  Date: 03/16/2023

  1 star
  This company has to be a scam! I filed a claim on 12/7/22 about my microwave and oven combination. Someone came out to look ant it and then I got a call that it could not be fix and I will be receiving a check for $530. It is 3/6/23 and I haven’t received a check. Every time I call to ask why I haven’t received a check, they keep telling me something is going on with their billing department and that they will have someone from that department to contact me. No one has contacted me and they will not provide me with a number to call directly to the billing department. There is definitely something fishy about this company!

• Review fromShekhar M

  Date: 03/03/2023

  1 star
  This is worst experience ever. Don't pay. Its completely waste of money. They will reject your claim for any reason.
  I took policy after home inspection done of complete home. So as a landlord, I assume, My house is in order. I pay amount on January 2022 and and the policy start from May 2022 end date June 2022.
  At the month of March 2023, I had a issue with pipe leakage which cost me water float in garage. I raise a ticket. They said with in 48hrs plumber will reach.
  After 48 hrs, when I call them, they request me to find a plumber. So I quickly find and try to fix because I cannot wait more days.
  They send me reimburse form and ask me call. The number they have mentioned in pdf, when I called, It says number not exist or blaaa. I put an email. They replied it next day. Then they ask me call in different number - ********. When I call says my account has blocked. Again I put an email. I know they will response after one day. So I call plumber and fix it.
  Now real drama start here-
  They ask me call on ********. I called them. Then agent said without our approval you get it fixed. I said its not my fault. you request me to find plumber and fix.
  Then immediately agent change her statement. Said in a plumber remark, wrongly valve placed blaa bla etc. I said I did the home inspection from licensed company before I buy. You should inspect my home before you sell the policy.
  More drama:
  When I asked to cancel the policy and refund my remaining amount.
  First lie- Agent said, my policy start date on Jan 2022 so its already one year, so you will get refund money. I said are you sure about your statement? I know my policy start from May 2022. They hold my call and come back again and said I am right that my policy start date May 2022.
  Then I asked where is my refund then. Reply is if you cancel then cancelation fee is $135. In that case I don't refund my money. So you understand, how they frequently change statement.
  Please beware!!!!!!

• Review fromApril M

  Date: 02/28/2023

  1 star
  Do not use ever. Hung up on me twice. Told me to find my own tech they didn't have anyone. I should have the tech call while at my house and email the repair and if SHE approved they would. After I went thru all that. I asked to speak with someone higher up . I was refused and hung up on. Over 2 years of paying this company and then told to do everything myself. Hung up on.
  DO NOT SIGN WITH THEM. BETTER OFF TO PUT THE MONEY ASIDE EVERY MONTH.
  SHAME ON YOU PEOPLE.