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Business Profile

Home Warranty Plans

Amazon Home Warranty LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 370 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/16/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company closed in December 2023. They are still charging my bank account monthly.

  • Initial Complaint

    Date:03/12/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a warranty for my home and I have used the warranty before for my washer and now when I went to use it again I find found they went out of business in 2022 and I haven't
    received any refund. My warranty was for 5 years and would have ended in 2026. I wasn't notified that they were closing and they kept they money that was paid to them.

    Below is the information about the warranty:

    Price: $2,500.00 / 5 Years

    Service Call Fee: $60.00

    Purchase Date: 01-16-2021

    Coverage Start Date: 02-15-2021

    Expiration Date: 08-16-2026

    Plan Selected: COMBO PLAN

    Covered Items:

    Appliance: Dishwasher, Refrigerator (w/ Ice Maker), Clothes Dryer, Freezer (Stand Alone), Trash Compactor, Oven / Range / Stove / Cooktop, Clothes Washer, Microwave ovens, Instant Hot Water Dispenser, Garbage Disposal, Attic Fan, Ceiling Fan, Bathroom Exhaust Fan, Door Bell, Kitchen Fan/Exhaust Hood

    Systems Selected: Central AC System (2 Units), Central Heating System, Plumbing (including stoppages), Electrical System, Hot Water Heater, Ductwork, Jetted Bathtub, Garage Door Openers


    Additional Coverage: None

  • Initial Complaint

    Date:03/09/2024

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a current contract with Amazon home warranty LLC and they seem to have gone out of business. I was not informed of this by the company nor was I refunded for my contract.

  • Initial Complaint

    Date:03/07/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 3-year warranty on 6/21/2021 from AHW to expire on June 25, 2024. Since then, they paid $63 on a claim and refused others. I just called their number for a legitimate claim, as shown in the warranty contract and it seems that they are no longer in business, as the phone numbers in the contract are no longer working. They are gone and I am left with a worthless warranty.

  • Initial Complaint

    Date:03/01/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a three year home warranty with AHW Home Warranty on 10-6-2022 in the amount of $1425. (contract attached) When I needed to use the warranty service, I called for service and the number was disconnected. Upon further investigation, it appears the company is no longer in service. I would like to be part of any lawsuits against them to obtain of the contract price.

  • Initial Complaint

    Date:02/29/2024

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a home warranty with AHW Home Warranty through Amazon back in February 9, 2022 for a three year plan costing me $1,485.00 I have been trying to get in contact with them for about six months and I get no answer. Apparently they have gone out of business. I want a refund.

  • Initial Complaint

    Date:02/25/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a policy from Amazon Home Warranty for an entire year. I have not been able to get in contact with them for months. I WANT A REFUND.

  • Initial Complaint

    Date:02/20/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally purchased a policy from Amazon Home Warranty (AHW) in April 2020 for $54 a month.

    June 2022, I filed a claim for my dishwasher. According to my plan, if they could not fix it, the would reace it. The repairman they sendvput said it could not be fixed. They sent me a check for $225 which barely covered the Installation fee for a new dishwasher.

    February 2023: my roof developed a small leak. I call AHW to file a claim using my limited roof leak. They refused to send anyone and told me to find my own repairman. I would one who did a temporary fix for a small fee. I hoped this would give AHW time to send someone, but they refused. They told me that I could pay someone, but they would only pay if they approved the work beforehand. In the mean time, the small leak was becoming a big problem. I ended up paying to have it fix.

    I havee tried to calll to review my policy since but have not been able to find a working number. This is disturbing because they continue to take money from my bank account every month. About a week ago, I filed a fraud claim and put a stop payment for further withdrawals. I have since read that the company went out of business. I would like to know when they went out of business and how to get a refund. I have recently learned that AHW has several government cases pending against them. This is obviously a scam company.

  • Initial Complaint

    Date:02/19/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dec 2021 paid $1,530 for a 3 year contract. Filed a claim in 2023 and they said to fix the issue and then file for reimbursement. Now I find out they are out of business. How do I get a refund on my contract since they never fulfilled their part of the agreement and cannot going forward, either?

  • Initial Complaint

    Date:02/16/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for a 3 year home owners policy and the company went out of business without refunding the insurance premiums.

Amazon Home Warranty LLC is NOT a BBB Accredited Business.

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