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Business Profile

Gun Equipment

Performance Triggers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Equipment.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/25/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a product on 6/9/25. Contacted this company twice and they replied with revised shipping dates. After seeing the product "in stock" on the website I sent another email (8/29) asking for a tracking number, they responded that my item would ship by the third week of September. On 9/19 I asked for a refund. There was no reply to that email or several more emails (9/19, 9/22, 9/25) and unanswered phone calls (9/22). I notified the company of my intention to file a BBB complaint.

  • Initial Complaint

    Date:09/19/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No item been weeks no update no one picks up phone no one emails my was took !

    Business Response

    Date: 09/29/2025

    Customers have been informed of the delay. We are not the manufacturer of this product and MUST wait on the manufacturer to PROVIDE the product to us. We cannot send out empty packages.

  • Initial Complaint

    Date:09/11/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/27/25 I made an order for (10) detent pins & (10) detent pin springs.I was charged on my credit card $33.79 for the purchase and never received a confirmation of the sale. I contacted Performance Trigger and left a voicemail and also sent an email. There was no response to the phone call and 1 response to the email asking for my ************* I sent 3+ additional emails and no response. I am going to contact my bank now and dispute the charge since I cant get a response from the company. I wanted the parts, but now is becoming too much of a hassle.

  • Initial Complaint

    Date:08/13/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/27/25 I ordered a Glock Performance Trigger from this company. I contacted them on 8/1 about status of order and they replied they had received it on that day in their warehouse and that they would ship it and send me a tracking number on Monday. Monday comes around and no tracking number, order still says processing. I asked them to ship it next day or cancel the order. No reply, Followed up several more days in a row, still no reply. At this point it has been over a week and a half since then and still no reply and order still shows processing. I purchased the trigger though finance company ****** and have filed a dispute with them and now am also filing a dispute with you.

    Customer Answer

    Date: 08/17/2025

    On 8/15/25 I was finally issued a refund.  I think this was due to the involvement of the finance company ****** as part of their dispute investigation and I got a notice from ****** first that I would be getting a refund before I got a notice of refund from Performance Trigger.

  • Initial Complaint

    Date:08/07/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order June 2nd for a product that has not been shipped. The company refuses to answer phone calls or emails. Id like the product or a reasonable estimate of when I will receive it.

  • Initial Complaint

    Date:07/14/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a super selektor safety for an ar15 on June 5th 2025 for ****** dollars. I still have not received my order or an email saying that it has been sent. I received one email from this company telling me that they were all out of that product but would have more that week and would send me one. That was a almost a month ago. Now they won't return my emails asking for an update or a refund. They don't return my phone calls. They won't return my texts. They have stopped all contact

  • Initial Complaint

    Date:06/25/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want to return my purchase for refund. The website says easy returns 30 day money back. I've reached out numerous times through email, phone,and text and they will not respond

  • Initial Complaint

    Date:02/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a trigger on October 13th , 2024 , and it is still showing as processing. I have tried numerous times to contact them, through their email listed on the site, the chat and via telephone (message left) , I have not heard anything back from this company. As I believe that I have been more than patient and diligent in this transaction and have not received ANY response at ALL back from the company, I am requesting a refund to the payment method that was used for purchase, I will not be recommending this company to anyone.

  • Initial Complaint

    Date:01/30/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took part to two different stores and paid for install. Was told it was faulty by both stores. Tried to call and it went straight to a voicemail that was full so I emailed them. They make you contact another company to troubleshoot the problem before they will even think about taking responsibility. I explained that we weren't installing it ourselves because we don't know how and they still won't take any responsibility, even after two separate places stated that the part is faulty. You will need to pay to ship their faulty part back and they will only reimburse you for 80% of the fee due to "restocking." For this reason, I'm disputing with my credit card company instead.

  • Initial Complaint

    Date:11/22/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on 11/01/2024 with the web site specifying that the item is in stock and shipping weekly. It is now 11/22/2024 with the order still listed as processing and I have received no replies to my many attempts to contact them.

Performance Triggers is NOT a BBB Accredited Business.

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