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Business Profile

Gun Equipment

Performance Triggers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Equipment.

Complaints

Customer Complaints Summary

  • 19 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 16, 2025, I placed an online order (#*********) with Performance Triggers through their website (****************************** ) for one Super Selektor 3 Position Forced Reset Safety for AR-15, totaling $215.57 (including shipping, lifetime warranty, and protection fees). The payment was made via credit card ***** ending in 7589).After receiving the order confirmation, I never received a shipping notification, tracking number, or the product itself. I emailed Performance Triggers on October 24, October 30, November 4, and November 10, requesting updates on my order status. All emails went ************* of November 11, 2025, no communication, tracking information, or refund has been provided. The companys advertised policy states that customers should contact them within 60 days for support or exchange, but they have been entirely unresponsive.This appears to be a fraudulent transaction. I have already filed a fraud claim with my bank to recover the funds and am submitting this complaint to the BBB to report the companys lack of fulfillment and communication.Amount Paid: $215.57 Date of Transaction: October 16, 2025 Nature of Dispute: Product not received, no communication, and no refund issued

  • Initial Complaint

    Date:10/31/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a trigger from them and put the wrong address because I forgot to sign into my account Ive left 2 emails and 2 voicemails and have not reached back out to me the item still says processing since the 17th of October

  • Initial Complaint

    Date:10/27/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/14/25 I ordered a gun part from their online website and have yet to receive any type of update on my order. I have tried to call, send an email, and even submit a support request on their website for weeks now with no response to my inquiry.

  • Initial Complaint

    Date:10/21/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order and was charged October 1st 2025. Emailed the customer service multiple times requesting a tracking number or a refund. Have received no response from the company. After some research online I have found a plethora of others with the exact same experience from this company. Still have not received the product I ordered, a refund, or any logical explanation or apology. Product was listed as "in stock" and have received many emails advertising the product I ordered as still in stock and on sale. I suppose this company's scam continues.

  • Initial Complaint

    Date:10/15/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an item for $277 on their website. Never received it, the phone numbers dont actually connect to anything, they dont respond at all to email or send tracking info. Total scam

  • Initial Complaint

    Date:10/14/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order with performance triggers on 09/29/25. Was told all items ordered were in stock and would ship immediately. Money was taken out of my account in the amount of $382.90. I have emailed this company repeatedly, I have used the live chat on their website,. I have called the number listed on their website multiple times. I have attempted to contact them on their ******** messenger. I have received no correspondence from them regarding my order. I have attempted to cancel my order and receive a refund, and have had no response.

  • Initial Complaint

    Date:09/25/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a product on 6/9/25. Contacted this company twice and they replied with revised shipping dates. After seeing the product "in stock" on the website I sent another email (8/29) asking for a tracking number, they responded that my item would ship by the third week of September. On 9/19 I asked for a refund. There was no reply to that email or several more emails (9/19, 9/22, 9/25) and unanswered phone calls (9/22). I notified the company of my intention to file a BBB complaint.

  • Initial Complaint

    Date:09/19/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No item been weeks no update no one picks up phone no one emails my was took !

    Business Response

    Date: 09/29/2025

    Customers have been informed of the delay. We are not the manufacturer of this product and MUST wait on the manufacturer to PROVIDE the product to us. We cannot send out empty packages.

  • Initial Complaint

    Date:09/11/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/27/25 I made an order for (10) detent pins & (10) detent pin springs.I was charged on my credit card $33.79 for the purchase and never received a confirmation of the sale. I contacted Performance Trigger and left a voicemail and also sent an email. There was no response to the phone call and 1 response to the email asking for my ************* I sent 3+ additional emails and no response. I am going to contact my bank now and dispute the charge since I cant get a response from the company. I wanted the parts, but now is becoming too much of a hassle.

  • Initial Complaint

    Date:08/13/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/27/25 I ordered a Glock Performance Trigger from this company. I contacted them on 8/1 about status of order and they replied they had received it on that day in their warehouse and that they would ship it and send me a tracking number on Monday. Monday comes around and no tracking number, order still says processing. I asked them to ship it next day or cancel the order. No reply, Followed up several more days in a row, still no reply. At this point it has been over a week and a half since then and still no reply and order still shows processing. I purchased the trigger though finance company ****** and have filed a dispute with them and now am also filing a dispute with you.

    Customer Answer

    Date: 08/17/2025

    On 8/15/25 I was finally issued a refund.  I think this was due to the involvement of the finance company ****** as part of their dispute investigation and I got a notice from ****** first that I would be getting a refund before I got a notice of refund from Performance Trigger.

Performance Triggers is NOT a BBB Accredited Business.

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