Complaints

This profile includes complaints for American Signature Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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American Signature Inc. has 134 locations, listed below.

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• 

  American Signature Inc.

  4300 E 5th Ave Columbus, OH 43219-1816

• 

  American Signature Inc.

  5600 Britton Pkwy Dublin, OH 43016-1274

• 

  Value City Furniture

  1000 Hylan Drive Suite 206 Rochester, NY 14623

• 

  Value City Furniture

  3160 W. Ridge Road Rochester, NY 14626

• 

  Value City Furniture

  800 Thruway Plaza Drive Cheektowaga, NY 14225

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Value City sold me a defective couch. They keep replacing the pieces and the same thing keeps happening! We had someone come out (for the third time) to confirm it was a manufacturing issue. Value City's only solution is to replace the pieces, again. I asked Value City to provide me with a new couch, in equal value, to the couch they sold me that is defective and they denied. I spent 3K on this couch, including tax and the warranty. Value City must provide me with a new couch of the same value!

  Business Response

  Date: 08/10/2022

  
  
  Dear Ms. ******** ***********
  
  Our intentions for our customers, is to have a
  pleasant purchasing experience with us and understand it is an exciting time. Therefore,
  please accept our apologies since there have been issues with your purchase.
  
  I have reviewed the information and it does appear
  that you are able for a reselection to something different of equal or lesser
  value or if you choose something more expensive, you would have to pay the
  difference.
  
  Please go to the Northlake location to look to see
  what you may want. Once you make the new selection, we will set the date to
  pick up what you have on the same day the new items can be delivered. This is
  notated in your notes when you arrive at the store you can provide your phone
  number ###-###-#### or invoice number ********* and they can assist you from
  there.
  
  We apologize again for this inconvenience and overall experience.
  If you have any further questions or concerns you may contact Customer Care at
  ###-###-#### Monday-Friday 9AM-7PM EST and Saturday 9AM-6PM EST.
  
  
  Sincerely,
  
  
  
  Tracy C*****
  

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a recliner from value city furniture on August 28th last year and got the extended protection plan. I have had the service tech out 2 times because the chair is literally tilted and keeps getting worse. Neither time he fixed it and labeled it as wear and tear. Also both times I was not home, my wife was, and neither time did he ask if she was satisfied with the repair. Loosened and tighten a few bolts and went along his way. Now it can't recline meaning the arm won't even move to pop out the foot rest and I'm afraid to even sit in it. I am still in the 1 year manufacturing warranty. The store refuses to replace it because they say it's normal wear and tear. I called to get a service tech out to have him explain to me (while I am home so he can't dodge having to actually fix it) how this is wear and tear. So I called on July 25th. I never heard anything about setting up an appointment (which I was told was supposed to be within the first 48 hours after requesting service). I was told that the tech cancelled the appointment saying that there wasn't any issues. I talked to a manager on their main office and they keep trying to blow me off. I realize this is because it will be the third time I have called about the same problem and that kicks in the lemon law and they have to replace it. I also realize they are going to drag it out till the 28th when the manufacturer warranty runs out. The store manager won't call me back or communicate at all.

  Business Response

  Date: 08/12/2022

  
  Dear Mr. ***** *****
  
  Our intentions for our customers, is to have a
  pleasant purchasing experience with us and understand it is an exciting time. Therefore,
  please accept our apologies about your service issue.
  
  We previously spoke on August 2, 2022 and I submitted a
  service request for this recliner to be looked at by our 3rd party
  servicing company ********* ********* *******.
  
  There have been 3 previous service requests on January
  19, 2022 and May 16, 2022 for what seems to be the same issues that you have
  listed in this complaint. The Third service request was submitted on July 25,
  2022 and was closed by the servicing company on July 27, 2022 because they
  deemed there is no reason to return for the same issue that was serviced twice
  and would be now classified as normal wear and tear.
  
  Both of the services that were completed, state that the
  Recliner was restored back to manufactures specifications and have pictures
  showing the work and the chair condition. The fourth service appointment request
  that I submitted on August 2, 2022 was canceled by the service company as well
  for the reason mentioned above and therefore, we would not be able to exchange
  this recliner.
  
  We apologize again for this inconvenience and overall experience.
  If you have any further questions or concerns you may contact Customer Care at
  ###-###-#### Monday-Friday 9AM-7PM EST and Saturday 9AM-6PM EST.
  
  
  Sincerely,
  
  
  Tracy C*****
  Resolution Supervisor
  Customer Care

  Customer Answer

  Date: 08/12/2022

  I am rejecting this because if it was fixed as the technician is claiming why is it still tilted and why doesn't it even recline anymore. The arm to put up the foot rest doesn't even move. This is not normal wear and tear. I have spoken to the chair manufacturer and even they told me it is not normal wear and tear. It is in fact a faulty product.

  Business Response

  Date: 08/20/2022

  
  Dear Ms. ***** *****
  
  We have reviewed your case again about the Recliner
  not working properly. At this time, we would not be moving forward with an
  exchange of this Recliner because per the service that was done on 5/16/22 this
  item was brought up to manufacture specifications.
  
  The service report from 1/19/22 states that the
  technician was able to adjust the springs to the proper tension to reduce noise
  coming from the furniture and then used washers to properly balance out the
  chair. In addition, before leaving the home, the technician asked the person
  there at the home during service to sit in the chair to rock back and forth to
  test the Recliner to assure they were happy with the service. It was satisfactory
  service and up to manufacture specifications. There were pictures provided for
  this service.
  
  The service report from 5/16/22 states that the issue
  was able to be repaired by properly leveling out the mechanism. After leveling
  it was tested to verify that it was operating properly. It also states that
  this Recliner is well worn which would also exclude this item from being exchanged
  to a new item. There were also pictures included with this report showing
  services completed.
  
  
  We apologize again for this inconvenience and overall experience.
  If you have any further questions or concerns you may contact Customer Care at
  ###-###-#### Monday-Friday 9AM-7PM EST and Saturday 9AM-6PM EST.
  
  
  Sincerely,
  
  
  Tracy C*****
  Resolution Supervisor
  Customer Care

  Customer Answer

  Date: 08/22/2022

  I am rejecting this response because it is full of lies. The chair was never leveled out. It is not substantially worn. And as I stated before there are bent metal pieces under neither that should be straight. In addition it will not even recline. The foot rest will not come out. I will be obtaining an attorney and pursuing legal action. 
  
  
  
  Regards,
  
  
  
  ***** *****

  Business Response

  Date: 08/31/2022

  
  
  Dear Mr. ***** *****
  
  At this time, we would not be able to offer any other
  resolution. The recliner is not eligible for an exchange.  As previously mentioned, we have done service multiple
  times and it was deemed satisfactory by the service technician.
  
  We apologize again for this inconvenience and overall experience.
  If you have any further questions or concerns you may contact Customer Care at
  ###-###-#### Monday-Friday 9AM-7PM EST and Saturday 9AM-6PM EST.
  
  
  Sincerely,
  
  Tracy C*****
  Resolution Supervisor
  Customer Care