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Business Profile

Furniture Stores

American Signature Inc.

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for American Signature Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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American Signature Inc. has 134 locations, listed below.

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    Customer Review Ratings

    1.19

    Average of 386 Customer Reviews

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    Review Details

    • Tonya J

      Date: 07/27/2025

      I recently had a very disappointing experience with Value City Furniture. I ordered two lift chairs for my elderly parents, but received a call the night before delivery informing me that only one would be arriving.Despite paying $150 for delivery, I was frustrated that they do not offer removal of old furniture. The person who called about details on my delivery told me to ask the driver; however, the driver arrived and stated that it was a liability to pick up my old furniture. My frustration is, why didn't someone explain this process beforehand?This lack of communication and poor customer service have left me upset. I expected a better experience from a well-known furniture retailer.I hope they consider their policies to improve customer service in the future.

      American Signature Inc.

      Date: 07/29/2025

      We appreciate you bringing this matter to our attention. We would like to investigate it further. To assist us in this process, could you kindly send an email to us a ********************************************************************************** and provide your name and phone number for that order? Thank you for your cooperation. Best regards

    • Bruce S

      Date: 07/21/2025

      This organization is incompetent bordering on fraudulent. The incorrect item was delivered. Upon reaching out to the store, they immediately recognized their mistake, and agreed to pick up the incorrect items and deliver the correct items. The day prior to the scheduled delivery, they call me to inform me that the items I ordered are on backorder and would not be available for three months. I told them it wasn't worth the wait, to come pick up the faulty delivery, cancel the genuine order, and refund my money. They picked up what they had sent and cancelled the order, but a month and a half later, they still have not issued a refund and act like they have no idea what I'm talking about when I inquire about it. It's impossible to get anyone on the phone, and when I do, they just forward me to someone else.

      American Signature Inc.

      Date: 07/22/2025

      We appreciate you bringing this matter to our attention. We would like to investigate it further. To assist us in this process, could you kindly send an email to us *********************************************************** and provide your name and phone number for that order? Thank you for your cooperation. Best regards

      American Signature Inc.

      Date: 07/22/2025

      We appreciate you bringing this matter to our attention. We would like to investigate it further. To assist us in this process, could you kindly send an email to us *********************************************************** and provide your name and phone number for that order? Thank you for your cooperation. Best regards

    • Christina K

      Date: 07/21/2025

      I bought 2 matching recliners online in March 2025. 2 1/2 months later the recliner broke and can no longer recline. First off I did know I was getting furniture or buyout from Big lots until I saw the box. I had a repair person come out here (*******) and tell me he's ordering the part and that once I get this in the mail to call ************************************** so someone can come out here to fix it. After two weeks I still have not rec'd the part that I was told would come in the mail. I called and was told the part was cancelled do to wear and tear. I'm pretty sure 2 1/2 months does NOT get wear and tear on it. So ******* lied to my face and said he ordered the part. Now I'm being told this can't be fixed and I have to go in VCF and pick from what's left over of the buyouts. Of course they don't have my recliner that I bought. They want me to have one that doesn't match what I bought. I told them they will need to replace both because why would I buy 2 matching recliners but then replace one with something different? So I now have a broken recliner that I had for 2 1/2 months that doesn't work. What a waste of money and I will NEVER buy from this store or online again.

      American Signature Inc.

      Date: 07/22/2025

      Hi, we are sorry to hear about your recent experience and would like to investigate this matter further. To assist us in this process, could you please send an email to us at ********************************************************* and include your name and phone number associated with the order in question? We appreciate your cooperation and hope to resolve this issue as soon as possible. Thank you for bringing this to our attention. Best regards

    • Wallace L

      Date: 07/12/2025

      Ordered several pieces of furniture in March 2025, still have not received the furniture. They keep pushing delivery date further and further, now it's supposed to be here by October? Their customer service is garbage.

      American Signature Inc.

      Date: 07/14/2025

      Hello , we're sorry to hear that your item is delayed and would like to help. Please send us an email at ********************************************************* so that we can address your concerns. Best regards

    • Barry C

      Date: 06/22/2025

      We bought a sectional from them and paid for the warranty they push that covers basically everything. Well the decorative stitching is falling off all over the couch and the cheap metal framing of one of the recliners gave out and bent inwards. Now anytime any one uses it you have to get in by hand and bend it back into place before you can close it. I submitted a claim to the warranty company and after a long process and having to take a day off work to sit all day and wait for the repair man we received a email saying the damage is a result of an accumulation of stains and general soiling. Other than those to issues my sectional is spotless and in perfect condition. So I call in and I am told that it is because I filled 2 issues on one claim. One the warranty terms it says you must report any found issues within 24 hours so thats what I did. When I called the VCF that we bought the furniture we were told sorry your out of luck. We have bought several things from VCF but we can not in good conscience get anything else from them and I recommend anyone thinking of buying from them to take a closer look.

      American Signature Inc.

      Date: 06/24/2025

      We are sorry to hear we did not meet the level of service that we aim to provide, and we appreciate you sharing your experience with us. Your feedback has been noted, and we will make sure to inform our team.

      Barry C

      Date: 06/27/2025

      No offer to help resolve this issue? It’s funny how enthusiastic your sales person was about how great this warranty was and how the cost justified the means! When all that was promised just gets passed all you have if “ We will make sure to inform our team”. This is why you have such a bad review status. I did learn a lesson here. To check the bbb for any further purchases. Thank you for the lesson. Sorry I had to pay so much to learn it. Have a great day.

    • Mareline R

      Date: 06/18/2025

      I regret purchasing from Value City Furniture, especially after noticing the number of 1-star reviews on the BBB. Unfortunately, *** now had the same experience. I ordered a couch and a dining set, and both arrived with major issues.The couch was delivered defective....its supposed to be a pull-out, but it does not function as it was installed incorrectly. You have to use excessive force to even attempt pulling it out, and it still wont open properly. It also arrived missing hardware, which left the installation incomplete, and the power cord was missing despite the product listing saying it was included. Ive received no written response or confirmation that this issue will be addressed.The dining set was also delivered incomplete. Only the table arrived, none of the chairs were delivered. The delivery team confirmed they were not given the full inventory and said the chairs would come later, but I never received any update or written confirmation. The delivery was rushed and disorganized. Although the workers were kind, I had to remind them multiple times what was supposed to be included in my order.I have called and emailed customer service, but I have not received a proper resolution or timeline for when the missing or defective items will be addressed. At this point, I am requesting a refund or chargeback for receiving incomplete and defective furniture, along with poor follow-up. I truly regret this purchase and hope others will read reviews like mine before making a decision.

      American Signature Inc.

      Date: 06/23/2025

      We're sorry to hear that your experience has not been great. Please send us an email at ********************************************************************************* so that we can address your concerns. 

    • Kubra C

      Date: 06/17/2025

      My wife and I purchased several pieces of furniture from this company back in March and have still not received all of our order, it is now halfway through June and one of the pieces keeps getting pushed back now saying August we will see if that even happens, sometimes they say October over the phone. They delivered the headboard and footboard of our bed with no rails so now we just have those sitting in our room like we are a storage facility for the incomplete pieces they decide to deliver sometimes, instead of customers who paid them quite a bit of money for furniture we are not sure we will ever even see. Each time we talk to someone from the company no one seems to know what they are doing or when we can expect this to end. We both work full time as nurses and the constant trickling in of small parts of deliveries has been a nightmare, we very much regret doing business with this company and strongly urge others to look elsewhere when deciding to buy furniture.

      American Signature Inc.

      Date: 06/18/2025

      Hello,

      We're sorry to hear that your item is delayed and would like to help. Please send us an email at ********************************************************* so that we can address your concerns.

      Best regards

    • Emily W

      Date: 06/17/2025

      I am extremely disgusted and frustrated with Value City. I purchased a dining table and chairs set and one of the chairs was damaged when we received it. We followed all the protocols and let them know immediately. This was back in April. We were told the chair would be replaced and now they've ghosted us entirely. I've called many times, left many messages, been promised a call at least 5 times and nothing happens. I would give zero stars if I could. Do not buy from Value City Furniture.

      American Signature Inc.

      Date: 06/18/2025

      Hello,

      We appreciate you bringing this matter to our attention. We would like to investigate it further. To assist us in this process, could you kindly send an email to us ***********************************************************************************  and provide your name and phone number for that order?

      Thank you for your cooperation.

      Best regards

    • Alicia W

      Date: 06/17/2025

      Terrible place to buy furniture for. Highly rude and do not value the customers. I want to file a civil suit after my experience.

      American Signature Inc.

      Date: 06/18/2025

      Hello,

      We're sorry to hear that we fell short of providing you with the level of service that we aim for, and we would like to make things right. Could you please send us an email with your invoice and telephone number at ********************************************************** We're eager to hear from you.

      Best regards

    • Tanya S

      Date: 06/04/2025

      My delivery date was scheduled by them and moved 5 times. 6 weeks after the initial delivery was supposed to happen, my sectional arrived only to be damaged. Some days they contacted me to let me know they werent coming the following day as late as 8pm, sometimes they didnt call to reschedule at all. When the couch arrived damaged the delivery team assured me that someone would be in touch to schedule a repair. After waiting 2 weeks for someone to get in touch, I called customer service. After much ************ (they told me the delivery team didnt communicate the damage) they agreed to scheduled a free repair. The day they scheduled for someone to come out, no one came. I then called back to try and get it resolved and theyre telling me someone has been out of work and it will be an additional 1 month waiting time to get scheduled for repair. STEER CLEAR OF THIS COMPANY. Get your furniture anywhere else. Their customer service department is also very rude, unprofessional and condescending when they speak to you, like its somehow your fault theyre failing to deliver.

      American Signature Inc.

      Date: 06/05/2025

      Hello, we're sorry to hear that you have had a poor experience. We apologize for the lack of communication regarding your order.  Please send us an email at ********************************************************************************************************************************* so that we can further investigate and address your concerns. Best regards

    American Signature Inc. is NOT a BBB Accredited Business.

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