Business Profile

Furniture Stores

American Signature Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for American Signature Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

889 total complaints in the last 3 years.
295 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/22/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Items damaged, taken back brought back same damaged items after coloring it in with brown marker. Attempted to dispute with card, unsuccessful however will make another attempt. The reason for the delay is death in my family & I suffered an accident.
Business Response
Date: 07/25/2025
Dear Ms. *******,
Thank you for bringing this
matter to our attention. We are so sorry that you had a negative experience.
Our company takes pride in delivering the absolute best service to every
customer.
We see that we let you know back
in May of 2024, you needed to drop the dispute, or we could not assist. We did
not hear back from you until now. The piece has been in the home too long to
exchange. We can refund $50.00 on the issue. If you dispute the charge, this
will delay the refund.
We apologize for any
inconvenience you may have experienced. If you have any further questions or
concerns, you may contact our Customer Care Team at ###-###-####.
Sincerely,
***
********** **********
American Signature Inc.
###-###-####
Business Response
Date: 07/25/2025
Dear Ms. *******,
Thank you for bringing this
matter to our attention. We are so sorry that you had a negative experience.
Our company takes pride in delivering the absolute best service to every
customer.
We see that we let you know back
in May of 2024, you needed to drop the dispute, or we could not assist. We did
not hear back from you until now. The piece has been in the home too long to
exchange. We can refund $50.00 on the issue. If you dispute the charge, this
will delay the refund.
We apologize for any
inconvenience you may have experienced. If you have any further questions or
concerns, you may contact our Customer Care Team at ###-###-####.
Sincerely,
***
********** **********
American Signature Inc.
###-###-####
Customer Answer
Date: 07/25/2025
I am rejecting this response because: the damage is worth way more than $50!

Regards,

********* *******
Customer Answer
Date: 07/25/2025
I am rejecting this response because: the damage is worth way more than $50!

Regards,

********* *******
Business Response
Date: 07/29/2025
Dear Ms. *******,
Upon further investigation, your
chargeback was processed on 6/27/24, and we are unable to refund any amount.
If you have any further questions
or concerns, you may contact our Customer Care Team at ###-###-####.
Sincerely,
***
********** **********
American Signature Inc.
###-###-####
Business Response
Date: 07/29/2025
Dear Ms. *******,
Upon further investigation, your
chargeback was processed on 6/27/24, and we are unable to refund any amount.
If you have any further questions
or concerns, you may contact our Customer Care Team at ###-###-####.
Sincerely,
***
********** **********
American Signature Inc.
###-###-####
Initial Complaint
Date:07/13/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought furniture
6/3
1 st delivery 6/7
Van broke down
2nd delivery date 6/14
Driver was sick .. no one called to tell me.
3rd delivery
No show.
6/17Million 4th delivery date
6/19

Returned 2 lamps
6/20
Told was going to take 3 business days to get me money back
3rd call
They had the wrong account numbers and said they fixed the problem
No refund
6/25
Still numbers were wrong they told me. 7/2
Went to store brought back floor lamp.
Chris the manger told me It’s not like we are holding your money hostage.
He then li no said he was going to make sure this was refunded immediately .
Called 7/7
They did not refund the floor lamp because he never did it
When I called on 7/6 fern , who was at the front desk HUNG UP ON ME because I said I am so frustrated.. I even said I know this is not your fault. HORRIBLE CUSTOMER SERVICE.
7/7/2025 I called the Lansing Store and talked with ***** hoping she could help me. ***** then told me that **** said I swore at her and called her names.
First of all I do not handle my problems by swearing and calling names. My entire family knows this about me.
***** could not help me only the Grand Rapids Sore.
I called and **** answered. I said I would like to know what did I say that offended you? I would like to apologize. She said “ I am not talking to you about this “ and HUNG UP ON ME AGAIN!!
I have no words to describe the anxiety, stress,and mentally challenging that this staff put on me. I will never foot step in that store again.
Business Response
Date: 07/15/2025
Dear Ms. ******,
Thank you for bringing this
matter to our attention. We are so sorry that you had a negative experience.
Our company takes pride in delivering the absolute best service to every
customer.
We have put your complaint through
for you. You have also been refunded.
We apologize for any
inconvenience you may have experienced. If you have any further questions or
concerns, you may contact our Customer Care Team at ************.
Sincerely,
***
********** **********
American Signature Inc.
******* ********
Customer Answer
Date: 07/21/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23594845

I am rejecting this response because:

Regards,

********* ******
Customer Answer
Date: 07/21/2025
I want to return the furniture due to the horrible way I was treated by many employees at your store. they said it was to late.
The last time I called , **** answered. I told her that I know it’s not your fault but I am very frustrated.
**** said stop yelling at me.
I did not yell at her at all!
She also stated I swore at her.
First of all I do not handle my problems cursing at someone.
When I tried numerous times calling bank no one answered the phone so I called the police
The following day I called **** to ask her what I exactly said? She said I am not talking to you about it.. and HUNG UP ON ME AGAIN!!
When I stated that I want my money back because I am not going to be treated so rudely. A week before I went into the store to return the floor lamp. The.manager ***** stated “ it’s not like we are holding your money hostage.. Ha also said that he was going to make sure that these 2 refunds went thru… which they did not!!
I want either money refunded and I return the furniture or we agree on a fair amount refunded for the extremely stressful, horrible experience I had with your company!!
Business Response
Date: 07/22/2025
Dear Ms. ******,
We apologize for any
inconvenience you may have experienced.
We are not able to return the
invoice as you are out of the 7-day return timeframe.
We have refunded a total of
$379.99. We cannot refund anything further.
If you have any further questions
or concerns, you may contact our Customer Care Team at ************.
Sincerely,
***
********** **********
American Signature Inc.
******* ********
Customer Answer
Date: 07/23/2025
The $379.99 is that a refund I will get or is it a refund they said they gave me?
Whats frustrating is I do not want furniture that treats their customers so poorly
I waited weeks for the furniture. Now you're saying I have a 7 day window to return?? That's not fair due to the situation.
This was very stressful from the beginning. I even lost time from work 2 days!!
I deserve some kind of compensation due to the horrible experience I had with your store employees!!
Customer Answer
Date: 07/23/2025
The $379.99 is that a refund I will get or is it a refund they said they gave me?
Whats frustrating is I do not want furniture that treats their customers so poorly
I waited weeks for the furniture. Now you're saying I have a 7 day window to return?? That's not fair due to the situation.
This was very stressful from the beginning. I even lost time from work 2 days!!
I deserve some kind of compensation due to the horrible experience I had with your store employees!!
Customer Answer
Date: 07/24/2025
I called the company and they are giving me an additional refund
Thank you!!
Customer Answer
Date: 07/31/2025

---------- Forwarded message ---------
From: '********* ******' via Dispute Resolution - Shared Inbox <**********************************************************************************************>
Date: Thu, Jul 31, 2025 at 1:25 PM
Subject: Re: Case 23594845
To: <**********************************************************************************************>

I did try to contact the company this morning. I was told that *** would take my call but she would call me right back because they can not transfer lines. That was at 10:23. !! It's now several hours later.
I do not understand why I am being treated like this with a company that says they have great customer service. ********* ******
*************
Sent from my iPhone

> On Jul 31, 2025, at 11:05 AM, ********* ****** <*****************************> wrote:
>
> I also want to add that I have NOT received 379.99.
>
> Sent from my iPhone
>
>> On Jul 31, 2025, at 10:44 AM, ********* ****** <*****************************> wrote:
>>
>> Good Morning
>> The refund Joy is talking about is a lamp I returned.
>> This was not a refund I was looking for.
>> Value City put me through stress and agitation. I waited 3 delivery dates to get the furniture.
>> I was hung up on 2 times . And she lied saying a swore at her
>> I had to call multiple times and go into the store to ask where my refunds are at , only to be told it was in their system ,
>> I do not want the furniture store that treated me horribly for a month and a half!
>> I missed work 2 times and put me through so much anxiety and frustration!!
>> I would like to either give the furniture back or I want compensation for the anxiety and aggravation of this sale!!
>> If refused I want this documented how horribly this furniture store is with their customers.
>> I had to call the police to get them to do my refund!!
>>
>> Thank you
>> ********* ******
>> *************
>> Sent from my iPhone
Initial Complaint
Date:07/13/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a table with 4 additional chairs and other furniture from Value City on March 30, 2025. I received all furniture with the exception of the 4 additional chairs. Value City has cancelled the delivery of the 4 additional chairs on at least 4 separate occasions and has not provided a valid explanation. I have expressed concern and requested to have a supervisor call me to explain why Value City is not able to deliver the 4 additional chairs that I purchased on March 30, 2025. Almost 4 months has passed and I have not received the chairs I purchased on March 30, 2025. I have exhausted all other options. I paid for the 4 additional chairs in good faith and request Value City honor my purchase. If the chairs are no longer available I am requesting the table to be replaced with a total of 10 matching chairs (this is the total number of chairs in my original order). Please assist in rectifying this issue. Thank you.
Business Response
Date: 07/14/2025
Dear Ms. ********,
Thank you for bringing this
matter to our attention. We are so sorry that you had a negative experience.
Our company takes pride in delivering the absolute best service to every
customer.
It seems the vendor has delayed
your items. You are set for 8/5/25 delivery. Please note we cannot guarantee
the dates; the dates are subject to change depending on the vendor. The pieces
are coming in; they are just delayed.
Once you have a successful
delivery, we can look at a discount for the inconvenience.
We apologize for any
inconvenience you may have experienced. If you have any further questions or
concerns, you may contact our Customer Care Team at ###-###-####.

Sincerely,

***
********** **********
American Signature Inc.
###-###-####
Customer Answer
Date: 07/17/2025
I am rejecting this response because I do not have the merchandise that I paid for on March 30, 2025. I do not want to close this complaint until I receive my merchandise.

Regards,

**** ********
Initial Complaint
Date:07/09/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two chairs from this business in May 2025 that were supposed to be available for pickup on July 1st. The chairs cannot be found , no one can tell me when I can receive them and when I asked about cancelling the order I was told theres a 15% percent fee even though theyve failed to uphold their end of the deal. I want to be compensated and my chairs delivered without cost or have the option to cancel the order and and have a full refund without incurring a fee
Business Response
Date: 07/10/2025
Dear Ms. ************************ you for bringing this matter to our attention. We are so sorry that you had a negative experience.Our company takes pride in delivering the absolute best service to every customer.

We have reviewed your purchase and have seen that the store location is partnering with the vendor to get updates regarding the chairs that were purchased. Once they receive a response from the vendor on the status of your chairs, they have advised that they will be following up with you. Per our refund exchange policy, if you would like to cancel your customized order, you would be able to do so, but it would incur a 20% cancellation fee that is non-refundable. Please see the attached policy below.

Regarding compensation, if you would like to reach out to our corporate number after everything is successfully picked up and resolved, we would be more than happy to offer compensation for your poor experience. We are unable to offer free deliveries unless it is a current ******* this time, we are not offering free deliveries.
Refund & Exchange Policy
A refund or exchange may be requested at any time prior to your receipt of the merchandise. Your refund will include taxes paid and the cost of any additional protection or warranty programs purchased. After your receipt of merchandise, if you are dissatisfied for any reason, you may return it for a full refund, less delivery fees, so long as it is returned or exchanged within 7 days of pickup or delivery. To be eligible for return, except where prohibited by law, and unless your merchandise qualifies for replacement under a promotional program, Mattresses and Box Springs must have law tags attached, and be in sanitary condition, clean and free of tears, burns, stains of any kind. Except where prohibited by law, a 15%restocking fee may be charged on returned merchandise or cancelled orders.Customized merchandise thats cancelled after an order is placed is subject to a 20% cancellation fee. Refunds may only be made if merchandise is in "as-new" condition. " AS-IS" and " One Only" items are not refundable or exchangeable. Refunds will be in the same form as that of the original payment and issued only to the individual(s) listed in the invoice,except for cash. If your original payment was a cash payment and your refund exceeds $250, a refund check will be issued by our **************** within 10 days and will be mailed to you by the store.

********************************************************

We apologize for any inconvenience you may have experienced. If you have any further questions or concerns, you may contact our ************* Team at ************.

Sincerely,
*******
Resolution Supervisor,
American Signature Inc.
****************
Customer Answer
Date: 07/10/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23576435

I am rejecting this response because:
This is a horrible business practice. They failed to deliver on the promise and yet they can hold my money indefinitely or Im charged. I am telling everyone about this poor experience and will not be using their stores again. Ive spent over $5,000 with just two purchases and they have no respect for their customers. Their systems / logistics are so inadequate they cannot even track the order to accurately give a correct date when its going to be available. Leaving a paid customer in limbo is not good. This business is sub par at best and they havent made any attempt to make this right besides send emails for over a week. How do you do business with a vendor that you cannot call and get access to? Leadership and internal systems reflect major incompetence. Im just one customer and I cant imagine the impact this has on others.

Regards,

******* ****
Initial Complaint
Date:07/09/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In January 2024, me and my husband bought a set of leather furniture consisting of two floor model a sofa and loveseat (sold as-is) and one brand-new sofa, along with a 5-year warranty. The two floor models were delivered by the end of January, and the new sofa arrived in early February. However, within a month of receiving the new sofa, you noticed the leather was spotted and began peeling in certain areas. Over time, it worsened, with the peeling spreading and the middle seat sagging. The other two pieces of furniture showed some issues but not as ********* December 2024, I contacted customer service to report the issues with the new sofa. A technician inspected the sofa and agreed thatvthe leatherdidnt look right and we had no direct sunlight or any other factor that would cause that, he suggested a potential replacement. However, after a week of no updates, I followed up and were told by customer service that they found nothing wrong with the sofa but despite that, they offered a credit for that sofa and was directed to go to the store to select a different sofa. I explained them that I didn't want a different sofa but needed a replacement of the same one to match my set.They said they couldnt replace the sofa because it had been discontinued, even though the set was purchased less than a year, which made me think that they had a bad product and had to get rid of it. Since then we have been try to reach a resolution for this issue but they would only offer the credit for the one sofa or 15% refund on the total purchase. We paid around $5000 for a living room set to end up with furniture that looks like its been used for over 10 years. I do not wish to have 2 different style furniture in my living room.
Business Response
Date: 07/10/2025
Dear **** ******,
Thank you for bringing this matter to our attention. We are so sorry that you had a negative experience.Our company takes pride in delivering the absolute best service to every customer.
In our research, we were unable to find an invoice under the name or phone number you provided. Please respond with more information so that we may address your concerns adequately.
We would need at least one of the following:
The invoice number of the affected order
The phone number that is on the order
Please email this to:
***********************************************************************************************************
We apologize for any inconvenience you may have experienced. If you have any further questions or concerns, you may contact our ************* Team at ************.
Sincerely,
Joy
Resolution Supervisor
American Signature Inc.
****************
Customer Answer
Date: 07/17/2025
The Business has requested information. I have emailed them back with the requested information.
Business Response
Date: 07/21/2025
Dear **** ******,
In our research, we were unable to find an invoice under the name or phone number you provided. Please respond with more information so that we may address your concerns adequately.
We would need at least one of the following:
The invoice number of the affected order
The phone number that is on the order
We apologize for any inconvenience you may have experienced. If you have any further questions or concerns, you may contact our ************* Team at ************.
Sincerely,
Joy
Resolution Supervisor
American Signature Inc.
****************
Initial Complaint
Date:07/08/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a couch from Value City Furniture in April 2025 with a scheduled delivery date in June, and I paid in full at the time of purchase. The item included their “Five Star Delivery Service,” which is advertised as a premium delivery option. Since then, the delivery date has been changed multiple times — first from June 16th to June 24th, then to July 1st, then July 3rd, and now it’s been pushed to July 25th.

Each time I’ve contacted the store or customer service, I’ve received vague explanations — including that the couch couldn’t fit on the truck or that they couldn’t schedule a delivery time. It is now over three months since my original purchase, and I still have not received the item. This delay is unacceptable for an item costing over $4,000.

At this point, I have reason to believe the couch has either been lost or oversold. A retailer should not continue selling items they clearly do not have in stock. Additionally, the advertised “Five Star Delivery Service” is not being honored, as I have not been allowed to schedule a time or receive consistent updates.
Resolution Sought:
• A full refund of the delivery fee, as the “Five Star” service was not provided.
• Immediate and confirmed delivery of the exact couch I purchased, or a full refund if the couch cannot be delivered by the current promised date.
• Clear and truthful communication from Value City Furniture regarding the actual status of my order.
Business Response
Date: 07/10/2025
Dear Ms. ********,
Thank you for bringing this
matter to our attention. We are so sorry that you had a negative experience.
Our company takes pride in delivering the absolute best service to every
customer.
It seems your items have been
delayed by the vendor. We have you set for a tentative date for delivery of 7/18/25
on all but one piece, the right-facing recliner is delayed until 7/28/25.
Once you have a successful
delivery, we can look at a discount for the inconvenience.
We apologize for any
inconvenience you may have experienced. If you have any further questions or
concerns, you may contact our Customer Care Team at *************
Sincerely,
***
********** **********
American Signature Inc.
******* ********
Customer Answer
Date: 07/23/2025
I purchased a couch from Value City Furniture, with delivery rescheduled for the 5th or 6th time for July 18th. That delivery never occurred. The only item I received was a battery pack. After repeated failed attempts to get a clear answer on the status of my order — including being told that at least four pieces were in the city, then suddenly being told none were available — I chose to cancel the order.

I spoke with ****, the ***** ******* at the Cuyahoga Falls store, who was unprofessional and repeatedly transferred me to the Canton store instead of addressing my concerns. After canceling, I received a refund for the couch only — not the battery packs, which I never requested separately and only received due to the original order.

**** stated I would need to drive the battery packs to the Canton store for a refund, which I refused to do, as I believe I’ve been inconvenienced enough. I brought the battery packs to the Cuyahoga Falls store instead, where I was made to wait for 30 minutes while they figured out how to process my return. I requested and received written confirmation from Dani that I returned the battery packs, but was told they still had to ship them to the Canton store before I could receive a refund. That should not be my responsibility.

I am requesting a full refund of $4,291.26 — including the amount for the couch and battery packs — as I never received the full product and have returned the items I did receive.

Business Response
Date: 07/24/2025
Dear Ms. ********,
You have been refunded in full.
The refunds were applied to the ********* card, and a refund check was sent to
you.
We apologize for any
inconvenience you may have experienced. If you have any further questions or
concerns, you may contact our Customer Care Team at *************
Sincerely,
***
********** **********

American Signature Inc.

###-###-####
Customer Answer
Date: 07/24/2025
I would like to keep the complaint open until I see that I have a refund. I’m not showing any credits on the ********* card and no check has been received by me as of yet.

Regards,

***** ********
Initial Complaint
Date:07/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a sectional on June 3rd 2025 for $950.37 (including delivery fee and protection plan). Delivery date was set for 6/11/25. The couch arrived broken. They left us with the half that wasn’t broken and said they would bring a new one on 6/18/25. They called me 6/20/25 and said it was being delayed due to lack of stock. New delivery date 6/25/25. They showed up 6/25/25 with the exact same original broken couch. At this point I said forget it and I want a refund. I reached out via online chat and phone and they said a refund would be initiated after they picked up the half we still have in our possession. I said great, when? and they answered it would be 7/3/25. I received no written or phone confirmation anyone was coming. I attempted to reach out via chat and the said they couldn’t confirm when it would be picked up and I needed to call the store. I did, no one answered. I tried the chat again and the same person ended the chat without speaking to me. I have not been able to get a hold of anyone since. They have not issued a refund or picked up the half a couch as of 7/8/25.
Business Response
Date: 07/10/2025
Dear Ms. *******,

Thank you for bringing this
matter to our attention. We are so sorry that you had a negative experience.
Our company takes pride in delivering the absolute best service to every
customer.

We have reviewed your invoice. We see that
your 2-PC SECTIONAL-LANNELY GRAY is scheduled for a pickup return tomorrow,
July 11, 2025, with an estimated time from 1:15 pm to 4:15 pm EST. If this date
and time do not work for you, please contact the shipping store at ###-###-####
or our corporate office at ###-###-####. We are unable to change the time frame,
but we can reschedule the delivery date if needed. Once your merchandise is
returned to the store and the trucks have been reconciled, we will be able to
move forward by processing your refund back to the original form of payment. If
you have not received any notification within 48 hours that your refund has
been processed, please reach out to us via phone or our live chat on the
website.

We apologize for any
inconvenience you may have experienced. If you have any further questions or
concerns, you may contact our Customer Care Team at ###-###-####.

Sincerely,
*******
Resolution Supervisor,
American Signature Inc.
###-###-####
Initial Complaint
Date:07/07/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I WOULD LIKE TO RETURN DEFECTIVE SNACK TRAYS, BUT THEY STATE OVER 7 DAYS FROM RECEIPT OF ORDER, BUT I HAVE BEEN TRYING WHETHER BY EMAIL, PHONE OR IN PERSON TO RETURN THE POOR QUALITY DEFECTIVE PRODCUTS. CUSTOMER SERVICE IS UNCOOPERATIVE AND WON'T ALLOW THE STORE TO TAKE THE DEFECTIVE MERCHANDISE AND WANT ME TO UNPACK THE ENTIRE CONTENTS OF THE BOX AND SEND MULTIPLE PICTURES AND EXPLANTIONS....mY FIRST ATTEMPT WAS AFTER HOURS ON THE 7TH DAY OF SUPPOSED RECEIPT OF SHIPMENT.(I WAS OUT OF TOWN WHEN THE DELIVERY WAS LEFT)
Business Response
Date: 07/15/2025
Dear Karen *****-********,

We sincerely apologize for any inconvenience you may have experienced. We want to put forth our very best effort to resolve this complaint.

After careful review, on 7/14/25, we approved you to return THE **** FAUX MARBLE TRAY to the local store for a full refund.

We wish you all the best, and thank you for being a valued customer.

Sincerely,
Resolution Supervisor
*********
Customer Answer
Date: 07/15/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint. The product will be returned by the deadline they have imposed for the return by 7/19/2025, message received from their customer support they are willing to make a one time courtesy return of product.

Regards,

***** *****-********
Initial Complaint
Date:07/06/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased items from value city using financing with ********* **************************. I received my invoice but, I did cancel several items but, my billing invoice has not been updated to reflect the new balance for the items I did receive which was a 6-piece sectional ($1,999.99), a king bed set ($850), and two pillows ($50x2=$105). The invoice I am disputing has a total amount of $4,500 which includes items I did not receive due to them being canceled (King bed set-New ($1,200-canceled), 2-night stands ($750-canceled). My bill should only be for the amount of the three items I received a (Sectional set($1,999), King Bed($850), two pillows($105) in the the amount of $3,000. I am being over charged $1,500 dollars.
Business Response
Date: 07/08/2025
Dear Ms. ******,
Thank you for bringing this
matter to our attention. We are so sorry that you had a negative experience.
Our company takes pride in delivering the absolute best service to every
customer.
We have refunded the card on file
for you; your refund can take 3/5 business days.
We apologize for any
inconvenience you may have experienced. If you have any further questions or
concerns, you may contact our Customer Care Team at ###-###-####.
Sincerely,
***
********** **********
American Signature Inc.
###-###-####
Initial Complaint
Date:07/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a rocker in May and I was able to pick it up on July 1st. I went to get it and when I arrived home the rocker showed it was from Big Lots not value city! That is not what was advertised and I believe it was false advertising. Selling c*** from big lots. The store needs to do something at no extra cost or time to me. I was for my daughter who is having a baby. I need it now and not Big slots crap!
Business Response
Date: 07/03/2025
Dear Ms. ************************** you for bringing this matter to our attention. We are so sorry that you had a negative experience.Our company takes pride in delivering the absolute best service to every customer.

We have reviewed your invoice,and we would like to inform you that the recliner you purchased is a special buy. To be environmentally friendly, we chose not to change the packaging for our Special Buy products. This recliner was part of a buyout from Big Lots and is available in limited quantities. To reduce our carbon footprint, the items have remained in their original packaging.

While we are unable to offer a reselection at no additional cost currently, we have approved a return with no restocking fee. Alternatively, we can provide a 20% discount on the merchandise and issue a refund of $20.00 to your original form of payment. Please contact us directly at ************ to accept this offer.

We apologize for any inconvenience you may have experienced. If you have any further questions or concerns, you may contact our ************* Team at ************.

Sincerely,
*******
Resolution Supervisor,
American Signature Inc.
****************
Customer Answer
Date: 07/03/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23551471

I am rejecting this response because:
It was never disclosed where the product came from ( Big Lots of Junk) They are not making it right, they are covering up! This was for my daughter who is expecting and will deliver in a couple of weeks. I already waited over a month. This is not good customer service. Do better! This doesnt make you reputable.
Regards,

****** ******

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American Signature Inc. is NOT a BBB Accredited Business.