Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Snow Commerce inc, a.k.a Cinemark Shop has stolen my money on a pre-order purchase I made almost 7 months ago. I paid for a Sonic popcorn bucket and recieved confirmation on December 20th, 2024 for the price of $49.83. I was supposed to receive it between May 7th and May 11th but it never arrived. I contacted Cinemark shop through their customer service email on May 15th regarding my order and they told me that they would begin processing the order next week. That week came and went but still no order. On May 30th I told them that I wanted a refund. I had to ask them again on June 18th for my refund because I didn’t see my money back into my bank account. On June 19th they said they would issue a refund for me and that it'll take 3-5 business days (the rep who said it is named Maria B). That time comes and goes and still no refund. I contact them again on July 2nd demanding my money back and the rep Maria B says: "We were attempting to issue your recent refund request back on to your original form of payment with ******. However, an unexpected processing error happened in our ordering system and unable to complete the transaction.
  We would like to resolve this matter right away by issuing the refund directly to your ****** account. If you can, please provide us with the email address associated with your ****** account and we will complete the transaction." I provided them with my email and I STILL haven't received my refund. They purposely kept pushing the date back so I could not despute the charge with ******. At this point I've tried everything. I was being very patient reasonable. Cinemark Shop a.k.a Snow Commerce inc (As it appears on my ****** statement) is a scam company that steals from customers and needs to be reported. I can provide screenshots of everything.

  Business Response

  Date: 07/16/2025

  We have been in communication with the customer and let them know of their orders delay. They requested a cancel and refund and we did so. However because the opened a chargeback which takes 45 days to be resolved with ******  when we went to issue the refund ****** did not allow us as they have all funds. When a chargeback has been issued we do not have any say over funds and ****** freezes the money. At this time the customer has to reach out to ****** about their dispute.  

  Customer Answer

  Date: 07/24/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  (PLEASE TYPE YOUR REASONS HERE)
  
  
  On July 17th, 2025 I contacted ****** to see if there was any chargeback, dispute, or hold on the SnowCommerce inc charge for the item. I got a hold of a supervisor by the name of J**, who checked my records and they found no such claim, dispute, or charge back. I asked if they could verify their findings and they sent me a message via ******'s message system attached to my account confirming that I never placed a charge back, dispute, claim, and/ or whatever excuse and lie that the company is coming up with to steal my money. In the message they make sure to specify the transaction and say that there isn't any sort of claim, dispute or holding from their end on those funds. I repeat this is a lying scam company. Please see the attached. There is no hold. They steal from customers and their "attachments" show no proof of a refund issued on their end.
  
  Regards,
  
  
  
  ******** *******
  
  

  Business Response

  Date: 08/01/2025

  When we tried to refund this customer ****** rejected our refund. At this time we have gone ahead and issued another refund. 

• Initial Complaint

  Date:07/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 23rd, I placed an online order from the Official DC shop totaling $322.73. I contacted the DC SHOP the same evening the order (Order# ********) was placed requesting cancellation of order via their ‘support contact’ on the site. The site states there is no contact number or live chat to assist. NO ONE WILL PROVIDE ANY HELP. The items shipped & were delivered which is fine, but I DO NOT NEED THE ITEMS. I have submitted MULTIPLE messages via their site with no response. This is the worst customer service I have ever experienced, but that’s funny because there has been NO SERVICE AT ALL. At the very least, a return shipping label to GET the items back to them would be a start. The company posts a 30-Day money back guarantee as a return policy, but I can’t get a return processed if a human being won’t contact me back. If you offer a return policy, provide a way for the customer to ask for it. If I can get the items back I REFUSE to pick up the tab for the original shipping costs. I want my refund IN FULL. I have also filed a dispute with ****** who funded the transaction.

  Business Response

  Date: 07/16/2025

  As of June 27 and July 5th we have been working with this customer to have all items returned to us. The customer has returned the item and we are waiting on the vendor to confirm which items have been returned to issue the refund. Once we have verified we will issue a refund. 

  Customer Answer

  Date: 07/16/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  I want the FULL purchase price refunded ($322.73)…THIS INCLUDES THE SHIPPING CHARGES.  This is the absolute LEAST they could do for PROVIDING NO SERVICE.
  
  
  
  
  Regards,
  
  
  
  ***** ******
  
  

  Business Response

  Date: 07/23/2025

  A full refund has been issued.

  Customer Answer

  Date: 07/24/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ******
  

• Initial Complaint

  Date:05/31/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  I recently made a purchase from The WB Shop (Warner Bros.) which is operated by Snow Commerce. I have made multiple attempts to make a return and have had zero response. Not sure what to do next. They only supply an email, no phone number.

  Business Response

  Date: 07/16/2025

  We are currently waiting for the customer to return the item with the prepaid label we provided. We do no offer exchanges and we have let the customer know. Once the item has been received we will issue a refund to the customer. We are in communication with the customer. 

  Customer Answer

  Date: 07/16/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ********
  

• Initial Complaint

  Date:05/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SnowCommerce, as South Park Shop and Paramount shop, are scamming people with an “official” South Park **** cup. The cup is not an official **** product, but was custom made by Snow themselves via a custom order. I demand they clarify this truthful claim/ remove the fraudulent product. Thank you.

  Business Response

  Date: 07/16/2025

  Hello,

  We understand your concern and want to assure you that we are a legitimate and verified business. We operate as an official merchant and are committed to providing our customers with genuine products/services and excellent customer support.

  Yes, South Park is associated with Yeti. The product on the website does reflect some of those items but not all. All items are chosen by the Official teams of South Park, We just facilitate what they prefer and which vendors can provide it. 

  We are fully transparent about our operations, and if you have any questions or require additional verification, please feel free to contact us directly. We value your trust and look forward to serving you.

  
  Warm regards,
  
  

  Customer Answer

  Date: 07/16/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Explanation was given and no escalation was needed.
  
  
  
  Regards,
  
  
  
  ** ***
  

• Initial Complaint

  Date:04/11/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has been two weeks since I placed an order from the official store of Warner , but the order have not been shipped yet, and the email ignored me. I don't know how long I have to wait to receive the items. Please help me contact and ask when my order ******** will be shipped, thank you

  Business Response

  Date: 07/16/2025

  This customer reached out with their concerns and we let them know their was a delay with their order. At this time from when they reached out their order was delivered 6 days after. At this time this customer has been taken care of. 

  Customer Answer

  Date: 07/16/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** *****
  

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent email after email for my refund they said working on it and to this day my money is not returned to my *** *** account

  Business Response

  Date: 07/16/2025

  Hello *******,

  Due to layoffs we are currently trying to evaluate or resources and have someone working on these issues every week. We will be moving forward with constant monitoring of these complaints so we can provide a better customer outcome. If they're are any questions please reach out to R*** or the customer service managers M**** A**** ************************ and S**** M******* *******************************.

• Initial Complaint

  Date:01/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Formal Complaint Against Snow Commerce for Non-Delivery of Paid Order
  Better Business Bureau,
  I am writing to formally file a complaint again for their failure to deliver an order I placed and paid for. Despite multiple attempts to resolve this issue directly with the company, I have not received any response or resolution.
  Details of the Issue:
  1. Order Information:
  o Item: ********* ******* ***** ****
  o Order Number: *********
  o Payment Amount: $30.20
  o Payment Method: ***** ***
  2. Shipping Details:
  o Tracking Number: *** #******************
  o Shipping Carrier: Mail Innovations
  o Status: The package has not been delivered, and Mail Innovations has confirmed they cannot locate it.
  3. Attempts to Resolve:
  o I have sent at least eight emails to the company requesting a resolution, but I have not received any replies.
  o My requests for either a replacement item or a full refund have gone unanswered.
  Resolution Requested:
  I am requesting the BBB's assistance in securing a full refund for this undelivered order. The lack of communication from the seller and their failure to address my concerns are unacceptable.
  I appreciate the BBB’s support in helping me resolve this matter and ensuring that the seller adheres to their obligations to their customers. I am happy to provide any additional documentation needed to assist with this complaint.
  Thank you for your time and assistance.
  Sincerely,
  ******* Sosa

  Business Response

  Date: 01/07/2025

  Hi ******* - 

  Thank you so much for reaching out to us. We are so sorry to her that your order has not been received., We also reached out to UPS and USPS to see if they were able to trace your order, and it appears that it was either lost or not scanned while in shipping. We have gone ahead and issued you a full refund for your order including shipping.  There is still a chance this order may be received - please feel free to keep it. We apologize greatly for any inconvenience or delay in your order being received. You should see your refund in full back to the original method of payment within 3-5 days.

  Thank you again!

  Business Response

  Date: 01/07/2025

  Hi ******* - 

  Thank you so much for reaching out to us. We are so sorry to her that your order has not been received., We also reached out to *** and **** to see if they were able to trace your order, and it appears that it was either lost or not scanned while in shipping. We have gone ahead and issued you a full refund for your order including shipping.  There is still a chance this order may be received - please feel free to keep it. We apologize greatly for any inconvenience or delay in your order being received. You should see your refund in full back to the original method of payment within 3-5 days.

  Thank you again!

• Initial Complaint

  Date:12/26/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with ******** Shop aka Snow Commerce llc. October 11th 2024. We're i was expecting this item in November, in November i was told it was a pre-order and won't send till December. I still have not received the item and I have asked multiple times to be refunded. They send a generic message about delays in shipping. Which i requested a refund not a status update.

  Business Response

  Date: 01/08/2025

  Hi ******* - 

  We apologize you did not receive your item. We reached out to the vendor and customer support team who was working with your order prior to the migration of the site to a new provided. They have confirmed that you have been offered both a full refund of your order and your order will still be shipped to you once it becomes available. On behalf of both of our teams, we apologize for the delay in your order and appreciate your patience. Please look for your refund back to the original method of payment within 3-5 days.

  Thank you again and have a great new year!

• Initial Complaint

  Date:12/17/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a shirt from the ** **** online. I have received no updates and the email address to send emails to is coming up undeliverable. i am concerned about the money that i've paid.

  Business Response

  Date: 12/17/2024

  Hi ******* - 

  Thank you so much for reaching out to us regarding your order # ********. We apologize that you have not received your jersey yet. We reached out to our vendor who have assured us that your jersey is in the final stags of processing and preparing to ship out to you. We understand that this may be a gift and wan to ensure that this is shipped to you as quickly as possible - we can't cancel the order because this has already gone into processing. What we have done however, is go ahead and refund you the shipping charges on your order, and if you still want to return your order when you received it, you can reach out to our customer service team who can assist you with that return.  We confirmed that your customer service inquiries have been received and you should expect an additional follow-up response to them.

  Please note, per the product page for the item you ordered,  Each jersey is made to order and takes up to 22 days to ship.

  ******************************************************************************

  If you have any other questions at all, please reach out to us, we are always happy to help.

• Initial Complaint

  Date:12/02/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with the Yellowstone TV Shop and an item was missing. I immediately contacted customer service about the missing item and they said another one would be shipped out to me. They sent it to some random address in ***** (I'm in NY) so I didn't get that either so I emailed back and notified them that the tracking number said it was delivered to the wrong place so they said another one would be sent out. They never sent another one and because this took so long due to their confusion the item is now out of stock. They refused to send another similar item and refunded me $12, which in no way fixes the issue. I said repeatedly I wanted the item and I was told I would get it. Still haven't received anything and they now say I am not going to.

  Business Response

  Date: 12/02/2024

  Hi ***** - 

  We are so sorry you had a poor experience with the customer service representative you sent out. We are showing that the missing item in your order was refunded on 12/2 due to this item being out of stock and unavailable for a replacement. We unfortunately, do not have a similar item with the same price as the item you ordered (the Yellowstone Dutton Ranch Puff Print Hoodie), which is why our agent was not able to send out a similar item. The only other item closes to it is the Yellowstone Dutton Ranch Hooded Sweatshirt which does not have the puff print.

  While it is normally not our policy to replace a lost/missing item with a similar item (we prefer to do a replacement of the same item or refund if unavailable), I'm happy to assist with a replacement of the above item ( ****************************************************************************************************************************************** ) as a courtesy due to your experience, and because we truly value you as one of our customers who have placed multiple orders with us. If this is acceptable, feel free to respond here with the preferred size and I can have that shipped to the same address as on your previous order.

  We appreciate you bringing this to our attention so that we can work with you on the best possible remedy to improve your satisfaction and experience.

  Customer Answer

  Date: 12/02/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  L**** M******