Complaints
Customer Complaints Summary
- 35 total complaints in the last 3 years.
- 21 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/29/2025
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We ordered 2 hats on September 14th and haven't received them yet. We paid extra for fast shipping.
We emailed over and over but haven't received a response.Business Response
Date: 10/09/2025
The customer reached out on September 18th, and we explained that the order was put on hold due to a request from the shipping carrier. The carrier required a phone number associated with a U.S. in order to proceed. The customer contacted us multiple times, and each time we reiterated that a valid U.S. phone number was needed to proceed with the order. However, this information was never provided.
On September 30th, the customer requested to cancel and refund the order. We once again explained the reason for the order being on hold, and we confirmed that, as per their request, the order was fully canceled and refunded. A full refund was issued for the order.
Customer Answer
Date: 10/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Even though a phone number was provided many times, the order wasn't shipped. Finally, we had to cancel it
Maybe you should get some smarter representatives.
Regards,
****** *********
Initial Complaint
Date:09/29/2025
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Minor League Baseball Official Online Store
Ordered from the site on July 19 and still have not received my order (ORDER **********)
I have emailed them 5 times and asked for a refund. No refund and no products have been received.Business Response
Date: 10/11/2025
The customer initially contacted us on September 11th regarding their order. As the order is fulfilled directly by our teams and vendors, we escalated the issue to them for further action. The order must first be canceled on the vendor’s side before we can process the cancellation and refund on our end.
It’s important to note that both items in sizes XL and XXL are pre-order items, with a scheduled shipping date of December 2025.
Unfortunately, we have not received any further communication from the customer since our last response on September 27th. Had the customer followed up with us, we would have escalated the matter again and ensured that the appropriate team reached out directly.We contacted the cusotmer again to check whether the vendor has communicated directly with a customer. If not, we will contact the vendor back, and once we have the confirmation that the order was canceled on their side, we will issue a full refund.
Customer Answer
Date: 10/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** ******Initial Complaint
Date:09/15/2025
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Business has collected monies for items promised through purchase. Items were said to be shipped but never left warehouse. This buyer contacted the company via only mode of contact made available. Which is an email. Stated that items were not indeed shipped yet and to wait longer. This buyer waited and again emailed company after some time. Shipping still did not progress. As Ever stated item was lost in transit and would reissue a shipment. No updated tracking information or email correspondence occurred and As Ever has stopped emailing me with order status. I have sent emails saying to cancel my order and refund me any monies collected. No response. I would like to issue a complaint against this company.Business Response
Date: 10/09/2025
At this time Snowcommerce does not handle customer service for this brand. We are unaware of the full scope of the situation however the customer has been refunded for her purchase.Customer Answer
Date: 10/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** ******Initial Complaint
Date:08/20/2025
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order in the website last month. They took the money out of my account. And have yet to ship. Now the website says the product is sold out. I've tried contacting them via email atleast 4 times. I have yet to get a reply or even an offer of a refund.Business Response
Date: 08/27/2025
The item is a pre-order item set to be released on December 5th, 2025. Customers are notified of this before, during and after checkout. All policies are listed in the order information before checkout.Customer Answer
Date: 08/27/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.The website made no mention of December shipment. Also this was a product design for a movie release to be used in theaters, movie released in July. Shipments not until December. While you can find youtubers who got theirs prior to movie release. And by the time I recieve mine the movie will no longer be in theatres
Regards,
***** **** ***** ****
Business Response
Date: 10/09/2025
Hello,
The customer contacted our Customer Support team regarding their preorder **********, and the representative shared a response according to the current order status and the planned release date.
We have attached screenshots from the product page (the release date is displayed directly beneath the "Preorder" button), along with the Order Status page that is accessible to the customer for following the updates regarding their order (including estimated Ship By date and the Estimated Delivery date). The Release date for this specific item is noted as 5th December.
Thank you for your attention to this matter!
Initial Complaint
Date:08/19/2025
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We ordered a backpack for our daughter’s first year of school. She picked it herself and is devastated it isn’t coming for her first day as projected. As a matter of fact, we paid nearly $90, including a $24 expedited shipping fee to ensure it would arrive in time. For. A. Backpack. It still isn’t here. It still hasn’t even been SHIPPED. The payment has been taken. We attempted to reach the business who will not respond via email. At this point the only acceptable resolution is the item being delivered ASAP as well as a refund of the expedited shipping fee as the shipping was NOT expedited. Also the item shows online as shipping in 4 business days. With standard shipping.. this is insane. This need resolved promptly. The lack of communication regarding delays of the item (literally no communication from them since the order whatsoever) and lack of response regarding the issue as well as the lack of fulfillment at this point is unacceptable.Business Response
Date: 08/27/2025
This order was placed on August 15th, 2025. We explained to the customer that processing times could take anywhere from 7-10 business days but her item took 3 business days and the shipping she chose 3-5 business days was in fact accurate as well. When we say business days it does not include the weekend. She placed her order on the 15th and it processed and shipped on the 19th (the 16th and 17th are not considered business days). The item then arrived on he 25th which again we do not count the 23rd and 24th as business days. At this time we are working with the customer to explain this but also provide a courtesy to them.Initial Complaint
Date:08/18/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
August 5th I ordered a ********* Caves & Cliffs Axolotl Plush from the Official ********* Shop, which is run by Snow Commerce. It took several days to ship, and when it finally arrived on Aug 11th, it was not even an item that is sold from that shop- it was a bathrobe from a company named Simplicity.
I've provided a screenshot of the order from the store confirming the item I ordered which has the shipping tracking, and the shipping label on the box when it arrived, along with the incorrect item I received inside. I have attempted to contact the Official ********* Shops customer service, which is run by Snow Commerce, several times this past week with no success. There is no phone number I can call, and they have a single email that just creates a new ticket when you email it. It has been almost a week since the incorrect item arrives, and haven't heard anything from them, either in regards to asking for more information on my issue, or trying to resolve why I received the incorrect item & get me the item I ordered.Business Response
Date: 08/27/2025
We are currently working with this customer to provide a replacement.Customer Answer
Date: 09/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have received a replacement for the item I originally attempted to purchase from them.
Regards,
***** *****Initial Complaint
Date:08/15/2025
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i purchased shirts from here and was attempting to use a 40% off code *peaksavings. the code got booted out and the order processed at full price. ive emailed 5 times with no response. i would like my money back as i did not wish to purchase these at full price.Business Response
Date: 08/27/2025
This customer has been taken care of by initiating a 40% discount off the item.Customer Answer
Date: 09/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* ******Initial Complaint
Date:08/05/2025
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of Transaction May 14,2025
Order # ********
Total $118.47
Item *****-Gilmore Gilrs Lorelai Gilmore Funko9 Pop! Figurine was a preorder to ship on 7/19/2025 with an ETA of 7/25/2025. Contacted the seller on 7/30/25 (see attached) in regards to not receiving this item. Have not received any response or product as of 8/5/2025. No tracking for item was provided.Business Response
Date: 08/15/2025
At this time we have refunded the customer as this item is now out of stock.Initial Complaint
Date:07/24/2025
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 9, 2025, I placed an order through the ********* Online Store (****************) totaling $54.31, which included two pint drinking glasses and shipping (shipping was $16.00, included in the total). The order was intended as a gift and was supposed to arrive by July 14, 2025, but it never did.
Tracking information eventually showed that the package was being returned to the sender ( I have no idea why), with its final destination appearing to be the parent company in Cincinnati, Ohio. However, as of now, the tracking still does not show the package as delivered, and there have been no updates since.
I have made repeated attempts to contact the company starting on July 19, 2025, through their online contact form (multiple times), direct email, and online chat (which has never been available when I’ve tried). I have confirmation numbers for each of those attempts if needed. I also messaged them through their social media accounts and received confirmation that my messages were delivered, but I have not received a single response.
The company does not list a phone number and has been entirely unresponsive. Despite my due diligence in trying to resolve this issue, I have had to file a dispute with my credit card company due to the lack of delivery, communication, or resolution.
This experience has been extremely frustrating, and the lack of basic customer service is unacceptable. I am requesting a full refund of $54.31 and a formal explanation of what happened to my order.
****************Business Response
Date: 08/01/2025
We have reached out to this customer via email and they have no replied. Unfortunately, return to sender orders are due to the address that was provided. Sometimes the address the customer provided has an inconsistent value that they do not recognize. At this time we can issue a refund or a replacement for this order once the customer replies.Customer Answer
Date: 08/01/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.I have responded to their message and requested a full refund, but have not yet received my refund.
Regards,
***** ******
Business Response
Date: 08/15/2025
Once the customer reached out to us we investigated the issue and saw that the carrier had issues with the address We then asked the customer if they wish to receive a replacement but at that point they had open a chargeback. At this time we are unable to issue a refund due to the chargeback. Once the chargeback is resolved we can move forward.Initial Complaint
Date:07/22/2025
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered items from the AMC shop online, Snow Commerce on the package, and did not receive my full order. I have reached out twice to customer service on separate occasions waiting the 48 hour period on both occasions, but I have not heard back from anyone. I either want the full delivery or my money back. Emails, order details, and pictures of items are attached with dates,Business Response
Date: 07/23/2025
We are currently looking into the customers order. The two items are on backorder that is why they were not delivered. As soon as we have an accurate ETA we will reach out with that date and time and proceed to provide a resolution.Customer Answer
Date: 07/31/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.The items are on back order. They do not know when they will come in and I only will receive an updated email when / if they come in. At this point, I would rather be refunded.
Regards,
**** *****
Business Response
Date: 08/15/2025
We have reached out to the vendor and confirmed that all items were shipped together. At this time we will reach out to the customer directly for further review and provide a resolution of a replacement or refund.Customer Answer
Date: 09/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** *****
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