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Business Profile

Streaming Service

Tablo
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Reviews

Customer Review Ratings

1.38

Average of 13 Customer Reviews

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Review Details

  • S. Y.

    Date: 07/30/2024

    I have been constantly in Email contact since before July 11th with a company that produces resp sells the product TABLO for watching TV OTA. Their product has a defect that I have described to them rather thoroughly, and they keep on stalling resp prolongating the return or replacement of the product, so that now there is no more money back Guaranty available.The company's product is defective. End of story

    Tablo

    Date: 07/31/2024

    Hi *******, our team has located your ticket and is escalating it now. Based on your description of the issue, we believe this could be related to a buffering issue, or a known problem on the platform you're using. Our team will be in touch shortly with a few questions to determine the best way to help resolve the issue.

    S. Y.

    Date: 08/07/2024

    They said they have sent me a replacement over a week ago and gave me a tracking number which I followed, but it seems that it was sent, and received by someone in the state of Georgia on the 7th of August. This company is not at all trustworthy and should be given an appropriate rating. This hesitation in returning my money was delayed long enough so that the 30 day no-questions-asked-money-back-guaranty was nullified alone through their action of wilfull slowdown. Such a disgrace! This company should be made aware that they can not rip off their customers so intentionally. Shameful!

  • W. R.

    Date: 04/26/2024

    Ordered the unit off their website. Received it and spent considerable time trying to make it work. Called them for help and then they tell me it will not work with my TV! They then inform me that I have to pay shipping to return it! Nowhere on their Webste does it ask what brand TV you have before they take your money and send one.

    Tablo

    Date: 04/29/2024

    Hi ***** we're sorry to hear you're not satisfied with your experience with Tablo. Our retail packaging, website and documentation try and make our supported platforms as clear as possible. The 4th Gen Tablo will also be adding a number of supported devices in the future, and we hope that you'll revisit us if we add compatibility for your devices.

    W. R.

    Date: 04/30/2024

    This speaks volumes about your business ethics. They say that a person that's happy with the goods or services they receive from someone will tell one or two people about their good treatment BUT a person that's unhappy will tell ***** people how unhappy they are. Care to guess what I'll be doing??

  • R. L.

    Date: 03/16/2024

    Setup was easy other then it seemed to have a issue with connecting with my wifi. I ran the programming as told via their app, scanned for channels and only got 66 of them. I moved then device around as suggested and tried multiple windows and still only was able to get 66 channels. This was upsetting knowing the website said i should get over 150 for my address.After trying many times I finally decided to return the device. I had to email Tablo support and after a couple days got a return email about how to return the device for a refund. I also learned that shipping the device back was not covered in their refund and so I ultimately lost $15 having to send it back to them. It took approximately 3 days and on March 7th it arrived and so I contacted customer support again to ensure they did get the device and I was told that everything was good and a refund was processed and I may have to wait 5 to 10 days for the funds to settle.A week passed and I still didn't see the refund in my account and contacted my bank. I explained the 5 to 10 day settle period the lady was baffled and said she never heard of anything like that before and nothing should take more then 3 to 5 days so I emailed Tablo customer support again to make sure the refund was in fact on the way. It was at this time I was informed there was a error and they in fact didn't process a refund and now started the refund process and said it could take another 5 to 10 days.After reading this I became upset already knowing I've waited 7 days and now had to wait upwards of 10 more days. So I sent a email to them expressing my concerns and anger over this situation. I got a email simply saying "sorry for the inconvenience" and that my refund is in process but may take upwards of 10 days. So clearly their support staff have little to no care to the actual inconvenience this has caused and have made no attempt to fix or change it in anyway other then saying sorry. Would have given a zero stars

    Tablo

    Date: 03/18/2024

    Hi ******, ***** here. We've reviewed your case internally and I would like to apologize for the miscommunication. Our support staff encountered a delay in processing your refund due to an error on our end. Your refund has since been fully processed and our team is reviewing this case to ensure this error is not repeated in the future.

    R. L.

    Date: 03/18/2024

    Hello *****. Thanks for the comment, but I personally do not accept the apology. May sound harsh but seeing as I've spoken to 3 separate people on the issue in the emails and no one caught this supposed error for over a week, thats not acceptable. I am disabled and have limited resources and having to wait this long because of someone's obvious error has caused serious inconvenience for me and has even caused my bank account to go $68 in the negative now when it should be still a positive $42 if I had gotten this refund on time as first stated March 7th. Instead its March 18th and I'm still waiting for my refund with a negative bank account.

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