Business ProfileforTablo

Setup was easy other then it seemed to have a issue with connecting with my wifi. I ran the programming as told via their app, scanned for channels and only got 66 of them. I moved then device around as suggested and tried multiple windows and still only was able to get 66 channels. This was upsetting knowing the website said i should get over 150 for my address.After trying many times I finally decided to return the device. I had to email Tablo support and after a couple days got a return email about how to return the device for a refund. I also learned that shipping the device back was not covered in their refund and so I ultimately lost $15 having to send it back to them. It took approximately 3 days and on March 7th it arrived and so I contacted customer support again to ensure they did get the device and I was told that everything was good and a refund was processed and I may have to wait 5 to 10 days for the funds to settle.A week passed and I still didn't see the refund in my account and contacted my bank. I explained the 5 to 10 day settle period the lady was baffled and said she never heard of anything like that before and nothing should take more then 3 to 5 days so I emailed Tablo customer support again to make sure the refund was in fact on the way. It was at this time I was informed there was a error and they in fact didn't process a refund and now started the refund process and said it could take another 5 to 10 days.After reading this I became upset already knowing I've waited 7 days and now had to wait upwards of 10 more days. So I sent a email to them expressing my concerns and anger over this situation. I got a email simply saying "sorry for the inconvenience" and that my refund is in process but may take upwards of 10 days. So clearly their support staff have little to no care to the actual inconvenience this has caused and have made no attempt to fix or change it in anyway other then saying sorry. Would have given a zero stars

Hi ******, ***** here. We've reviewed your case internally and I would like to apologize for the miscommunication. Our support staff encountered a delay in processing your refund due to an error on our end. Your refund has since been fully processed and our team is reviewing this case to ensure this error is not repeated in the future.

Hello *****. Thanks for the comment, but I personally do not accept the apology. May sound harsh but seeing as I've spoken to 3 separate people on the issue in the emails and no one caught this supposed error for over a week, thats not acceptable. I am disabled and have limited resources and having to wait this long because of someone's obvious error has caused serious inconvenience for me and has even caused my bank account to go $68 in the negative now when it should be still a positive $42 if I had gotten this refund on time as first stated March 7th. Instead its March 18th and I'm still waiting for my refund with a negative bank account.