Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Tablo gen 4 in Late May of this year and received the product in early June. After multiple back and forth with the company on social media and customer support email the product never worked correctly. On October 9, 2024 the product stopped working completely. I phoned Tablo and spoke with "Derek" Derek reported that he could only send a replacement product and could not guarantee that the new product would function properly. When I asked Derek if I would be able to return the replacement product if it did not function properly for a full refund he stated no. I asked Derek to put me through to a supervisor at Tablo and at that point he terminated the call.
  I have since received an email from a person who identified themselves as a manger stating they would not refund my money for this defective product. This manger could not explain why a rep on their social media team told me I would receive full refund if Tablo support could not resolve issues. See message below from the social media team.
  "Hi - we have an update that we are currently working on to hopefully release soon, however; this problem ultimately stems from ****. They're aware of it, but we have to wait on a solution from them before we can release that update. We understand how frustrating and inconvenient this issue is with you and all other customers that are experiencing this. It's not lost on us that this is a huge issue and it is our main priority. We do ask for your patience while we work to actively get this update release in tandem with ****. If support doesn't come with a resolution you're satisfies with, they will be happy to help you with returning your device."
  
  Since Tablo is clearly selling a product with known issues I am only seeking to return the non functional product for a full refund.

  Business Response

  Date: 10/11/2024

  We have responded to the customer directly and a replacement unit is scheduled to arrive within 1-business day. Unfortunately, the customer's well beyond their 30-day return period and we are not able to refund the original order from the end of May. 
  
  With regards to the issue the customer is experiencing: what the customer was told by our support team is accurate. 
  
  The root cause of the problem is occurring due to an update on the **** device the customer is using. Our product team is working to investigate potential solutions to work around this issue, and we have notified **** as well.
  
  Please note: the customer's communications have been limited to email only at this time due to harassment on a variety of other platforms. All future communications will be limited to email.
   

  Customer Answer

  Date: 10/12/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ***** ******

   

  This company clearly put in writing that I would receive a refund beyond the 30 day return policy. The management team has not explained why that employee apparently lied to the customer about a refund after the 30 day return period. The company has a copy of the message sent by their social media team but have failed to reply when asked specifically about the message. The company has failed to rectify the situation and failed to refund this customer for the purchase of a defective device. The company further blocked this customer on social media so that I would not be able to let other potential customers know of the many flaws in the device. Asking for answers through direct messages on social media and letting other consumers know about a product is exactly what social media is for. It is not harassment as the company stated.  I continue to seek a full refund for this device that is less then 6 months old. I will gladly return the defective device along with the new unopened device the company sent out without my consent if I am provided a post paid return label.

  Business Response

  Date: 10/22/2024

  A recap of our interactions with the user and details as to why a refund is no longer possible is below:
  
  - The customer purchased his unit from our store on May 31, 2024.
  
  - On July 25th, the customer contacted our team on Facebook indicating he was experiencing a known issue occurring due to an update on his **** device. Our team acknowledged this issue, indicating this is currently a known problem due to the **** update (outside of our control), and offered a refund despite the customer being outside of his 30-day return policy. The customer did not respond. At this time, it would have been possible to process the refund with an exception within our store. 
  
  - The customer contacted our support team on October 9th requesting a refund. It was no longer possible to issue a refund for the order through our online store due to how much time has elapsed. Instead, the customer accepted a replacement unit for an unrelated hardware issue. 
  
  - Since these interactions, the customer has been blocked from contacting our support team over the phone due and social media platforms to repeated verbal abuse. 
  
  Our team is continuing to work with **** as a top priority to workaround the issues created by the most recent **** OS update. We are hopeful they will address this problem in a subsequent update.

  Customer Answer

  Date: 11/04/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  The companies social media team did not did not offer this customer a full refund on July 25 ,instead  they directed me back to customer support who could not resolve the issues with their product. If customer support offered a full refund in July I would have accepted that offer. In reviewing emails from the companies customer support team I see nothing that states I could have gotten a full refund in July. 
  If Tablo has an email from their customer support department that backs up their claim that customer support would have given me a full refund in July, please have them submit that email from customer support. When their product died completely after less than six months and I called customer support I was willing to accept a replacement product. My only condition was if the product did not work properly I would want a full refund. Derrek stated no, they would  not refund money even if a new unit did not work properly. 

  This company continues to state I harassed them when that is not the case, unless they consider letting other customers know about known issue with the product harassment. I will continue to let other customers know about this product that seems to still be in the testing phase.

  I will wait for the Company to send a shipping label so I can return the defective product and the replacement product they sent that I stated I did not want.

  
  Regards,
  
  
  
  ***** ******
  
  

  Business Response

  Date: 11/22/2024

  Our response and documents provided in our previous response on  10/22/2024 addresses the customer's complaints. Our team has made the path forward clear and continues to work on a resolution to the **** issue noted by the customer, and we are expecting a resolution to be released shortly. We consider this specific case closed.
  
  Response from 10/22/2024 and previously attached documents have been re-attached for reference:
  
  A recap of our interactions with the user and details as to why a refund is no longer possible is below:
  
  - The customer purchased his unit from our store on May 31, 2024.
  
  - On July 25th, the customer contacted our team on Facebook indicating he was experiencing a known issue occurring due to an update on his **** device. Our team acknowledged this issue, indicating this is currently a known problem due to the **** update (outside of our control), and offered a refund despite the customer being outside of his 30-day return policy. The customer did not respond. At this time, it would have been possible to process the refund with an exception within our store. 
  
  - The customer contacted our support team on October 9th requesting a refund. It was no longer possible to issue a refund for the order through our online store due to how much time has elapsed. Instead, the customer accepted a replacement unit for an unrelated hardware issue. 
  
  - Since these interactions, the customer has been blocked from contacting our support team over the phone due and social media platforms to repeated verbal abuse. 
  
  Our team is continuing to work with **** as a top priority to workaround the issues created by the most recent **** OS update. We are hopeful they will address this problem in a subsequent update.

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tablo has failed to resolve my connection issues,
  They continue to blame *******,
  however it worked on ******* upto the update on the gen 4 box.
  Since then I have reached out to Tablo and they will not contact me directly to resolve this connection issue and continue to blame ******* instead of talking to me to resolve this

  Business Response

  Date: 10/01/2024

  Our support team has escalated this ticket directly to our product team and we have confirmed the root cause of the issue. Unfortunately, due to limitations of the customer's network environment, the Tablo is unable to work correctly in its requirement of a consistent internet connection. 
  
  These issues only began once the customer made direct network related changes. Previously, the Tablo worked without issue for 8+ months prior to the network changes. The Tablo support team also made two goodwill exceptions and sent over 2 replacement units that exhibit the same issue due to the networking environment. The Tablo Support team would be happy to arrange for an exception for a refund upon receipt of the user's unit.

  Customer Answer

  Date: 10/01/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below
  Regards,
  
  
  
  **** *****

  No changes were made to my network by myself or ******* as I am aware of.

  Tablo has made no effort to contact me directly to resolve this connection issue.

  I also have a gen 3 unit that works on my network as it should.

  As tablo has made no effort to contact me at my number I I have included with each email.

  As such tablo has not corrected my issue and as such please refund my money 

  **** ***** 

  ###-###-#### 

   

  Business Response

  Date: 10/01/2024

  We have worked with the customer directly repeatedly over both phone and email. The communications attached confirm the attempts to troubleshoot (and diagnosis) on our end. The customer directly confirmed the change in their networking environment prior to the issues. We have attached email correspondence outlining this. Due to repeated abusive behaviour over the phones the customer has been limited to email-only communications going forward. We have reached out to the customer directly to facilitate a return and full refund as of October 1, 2024.

• Initial Complaint

  Date:06/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Tablo 4th Gen tv unit in Dec 2023. On June 8th, 2024 the unit died. I contacted Tablo customer service and waited. They suggested the plug/power supply likely failed and gave a code to order a free replacement. When it finally arrived it was not the fix. The unit was indeed dead. Support requested a video as proof, I obliged and they finally replied 4 days later requesting the order receipt and my shipping address. I again obliged. I realized on June 17th further in the email thread that I had been CC'd into another customer (****** ******* aka *********************). Not only did they send me his screenshots and info but he probably saw mine. This is a huge security risk in my opinion. I called and spoke to an overseas support person at this point and she openly told me that a refund had been issued to my ******** ******* card ending in ####. I explained again that they aren't listening and are giving me someone else's information which should be a security issue for them. She proceeded to request I send screenshots of MY email showing the mixed emails so they could further investigate. I politely refused and she ended the call. Their practices are clearly an issue of concern to their customers.

  Business Response

  Date: 06/19/2024

  Our management team has reviewed the customer's complaint internally and we are investigating the root cause of the miscommunication now, and are coaching the team members involved to prevent any further issues. 
  
  We have since escalated the customer's ticket to our senior team, and they have made contact with the customer and approved for a replacement device which is being shipped out now. Tracking information will be sent to the customer by end of day (June 19, 2024). 
  
  We take these matters very seriously and will continue to investigate and make any and all process adjustments necessary to ensure this does not occur again. We sincerely apologize for the confusion and any inconvenience. 

  Customer Answer

  Date: 06/19/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. After making comments on their social media and private messaging them through social media letting them know I had contacted you all they moved much faster to find a resolution. The whole ordeal was still ridiculous and unacceptable. People should definitely beware when sharing their information with them. I thankfully was able to email with the other person involved ****** *******. He too was sent eight of my emails as a result of the "accidental" CC on the email thread. This is NOT good. Thank you all for what you do to protect the consumer and offering a way to resolve such situations.
  
  
  
  Regards,
  
  
  
  ***** ******
  

• Initial Complaint

  Date:05/31/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the 3rd Tablo unit that failed. I have made many phone calls and dozens of emails,trying to get a unit that actually works. Emails go unanswered,or answered every 2 or 3 weeks. Horrible company

  Business Response

  Date: 06/03/2024

  Our team has located the customer's ticket and as of this morning (June 3, 2024) has escalated the customer's inquiry to our senior support team. Our team will be reaching out ASAP to pursue troubleshooting to resolve outstanding issues. If this is not possible our team will investigate a refund with the customer. 

  Customer Answer

  Date: 06/07/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** ******
  

• Initial Complaint

  Date:04/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to get assistance to complete the download of Tablo with antenna to watch TV without cable. After months of emails and speaking with 5 agents we finally had unit set up. I still did not see any new channels and called again. The agent said my ******* TV is not compatible and I would need to buy a **** for their device to function!!!
  I asked to be refunded and they said I was past 30 days and bought it thru ******.
  I am requesting a refund. Thank you.

  Business Response

  Date: 04/08/2024

  The Tablo supported platforms are listed both on the retail packaging and also on several Tablo web pages including ********************************************************** - we sincerely apologize for any confusion with regards to ******* TV app compatibility. The Tablo app will be available on ******* soon, but we do not have an exact date available to share at this time. We recommend using the Tablo with one of the supported platforms noted on the page above, or reaching out to the vendor you purchased the unit from (in this case ******) to request a return exception.

  Customer Answer

  Date: 04/19/2024

  
  4/9/15-BBB Complaint TABLO ID ********
  External
  Inbox
  
  ***** ***** *******************************
  Tue, Apr 9, 10:05?AM (10 days ago)
  to me, *****
  
  Dear * ***********,
  I have contacted ****** where I purchased the Tablo and Tablo support team.
  They both said I was past the 30 day return period. I have been trying for the unit to be working for months only to find out Tablo is not compatible with my ******* smart TV ! This is why
  I filed a complaint.
  Thanking you in advance.
  ***** *****
  

  Customer Answer

  Date: 04/19/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ***** *****

  
  
  I have contacted ****** where I purchased the Tablo and Tablo support team.
  They both said I was past the 30 day return period. I have been trying for the unit to be working for months only to find out Tablo is not compatible with my ******* smart TV ! This is why
  I filed a complaint.
  Thanking you in advance.
  ***** *****
  
  
  

  Business Response

  Date: 04/19/2024

  Our support team is reaching out directly to the customer to escalate their case and to offer an expedited return and refund.

• Initial Complaint

  Date:03/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An ongoing support issue with our Tablo gen 4 has left us with no TV option for 15 days straight. Their support team has been unsupportive to say the least, multiple calls, emails and videos have been sent only to receive the same troubleshooting advice and poor handling of our issue. We have offered to pay for a replacement of said device in good faith while they await my exchange in order to get us online swiftly and allow them to fix the seemingly broken device on their own time with no luck. The case owner has changed three times in two weeks and a call to support starts and ends with the same results, we must explain the issue after requesting the agent to look up our current case and ends with "we need more time". 15 days have past and we have no more time to give, our patience has run out and we must move to another brand. We will continue to leave reviews, feedback and complaints, both FTC and BBB complaints are now official so that all future potential customers can hear our story so that they have an opportunity to choose a brand that puts customers ahead of themselves.

  Business Response

  Date: 03/22/2024

  We have reviewed this case internally and are escalating the customer's ticket to our senior team immediately. We intend to have a resolution sent to the customer by end of day, and will continue to review the ticket details to determine how to avoid issues like this in the future, and if there are opportunities for a better support experience.  We sincerely apologize for the inconvenience as we take matters like this seriously. 

  Business Response

  Date: 04/17/2024

  Our support team responded to the customer's initial complaint on March 22 with details for a replacement that was shipped out on the same day. Our tracking (link below) indicates the customer received the replacement unit on March 25. 
  
  We can confirm the replacement unit is active and in use on the customer's account. We have not heard back from the customer since we provided details on his replacement shipment on March 22.
  
  Tracking: *******************************************************************************
  

  Customer Answer

  Date: 04/22/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ********
  

• Initial Complaint

  Date:02/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/22/23
  $202.04
  I tried calling the business for help connecting the device but never got a hold of anyone. And no one would return my call.
  The device doesn't work. I had to have the Geek Squad from Best buy come out and they could't get it to work either. And they said this a common problem with this company.
  I have email Tablo about this problem and they don't respond.
  Amazon order # ******************* placed on Oct 22/23
  I am happy to return product in it's original packaging for a refund.

  Business Response

  Date: 02/26/2024

  Our team is reaching out to the customer directly now. We recommend troubleshooting the issue with our support team first, and are happy to help the customer pursue a refund at their point of purchase if we are not successful in helping the customer get the Tablo up and running. If any hardware defects are found, our team is happy to offer a replacement device.

• Initial Complaint

  Date:02/22/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Tablo in June 2023 and later a yearly subscription to the guide. I thought after I set up items on the guide, that I wouldn't need it any longer and spoke to someone at Tablo to cancel it. They never advised me as to what I would lose. Well, when I saw what I lost, I tried to get a yearly subscription again and could not. I was told that it would be monthly and soon it will be incorporated with the "new Tablo" with no guide fees. That was in September. I was never told that a new Tablo was coming and mine would now be the "legacy" one. I would have waited for the new version. I believe that Tablo will never get the guide to streamline over the guide to free. They just either want to keep charging you and/or make you purchase the new version. Why won't they just let you have buy a yearly guide back when I asked if they planned on releasing the "free" version within a reasonable time? Why didn't they give you some sort of discount since I just purchased the "legacy" version when the new one came out? This is what upsets me.

  Business Response

  Date: 02/26/2024

  Hi there, our team is currently working with the customer to propose one-time workaround to assist them in acquiring a yearly subscription temporarily. This should resolve the issue until the Tablo Legacy units mentioned in this case are updated to have access to the new experience mentioned.

  Customer Answer

  Date: 03/04/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** *******

  
  
  I responded no until I received an email from Tablo later in the day providing a resolution that was fair. Sorry for the rush on my part, I guess.  I will accept their offer from the email, which was: 
  Tablo Support - Lauren (Tablo)
  
  Feb 26, 2024, 10:12 AM EST
  
  Hi there,
   
  Thanks for reaching out.
   
  We have added a free one year subscription to your Tablo. As we have mentioned we have every intention of updating the legacy products to not include a paid subscription, however we do not have an ETA on when we release this feature. 
   
  In the meantime your free guide subscription will start at your next billing cycle and you will not be charged monthly.
   
  Thank you,
  Lauren
  Customer Success Manager, Tablo Support
  ***********************
  Want to learn more about Tablo? Check out our knowledge base at:
  Tablo
  

  
  

   

• Initial Complaint

  Date:01/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a TABLO on 11/25/2023 for the amount of $79.95. Tablo is supposed to allow you to watch television channels that are broadcasted from local towers to your tv antenna. The Tablo connects your tv antenna to your home Wi-Fi router instead of a single TV. This allows the Tablo to send live and recorded TV wirelessly to every room in the home which allows you to watch free tv on popular streaming devices, smart phones tablets etc.
  
  While this is a great concept, it doesn't work. I have submitted several help tickets to TABLO support explaining that the TABLO is not working with ****. When you log in to the TABLO app on your TV and watch "live" channels such as news for instance, it will stay on for anywhere from a minute to maybe and hour then it turns off and defaults you back to the **** main page of apps.
  
  Apparently this is a known problem with the TABLO people and has been going on for a few years unbeknownst to us. We purchased this at the recommendation of an electronics specialist who was helping us get set up to cut the cable cord.

  Business Response

  Date: 01/29/2024

  After investigating the issue this customer is reporting internally, our QA and development teams have confirmed this problem is the result of a recent **** OS Update that is negatively impacting the Tablo experience. The root cause of the issue stems from the **** itself, which makes it difficult for our application to work around. We are still investigating alternative solutions while we pursue a dialogue with **** to help them address this issue. Despite our best efforts, we do not have an ETA for a resolution at this time.
  
  While the customer is outside of the return period, we would be happy to make an exception in this case and provide them with a refund.

  Customer Answer

  Date: 01/29/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  I do not want a refund. I would like the issue fixed. Tablo is not the only application working with ****. There are many other apps that work cohesively with **** and we have not had any problems with them. I understand that TABLO is working to resolve the issue but this has been ongoing for awhile with no resolve. Years in fact. If I accept their response, then I'm essentially saying I'm ok that it doesn't work with **** and I'm not. I'm not the only subscriber having this issue. Please resolve the issue for your customers. You have a great product when it works. Thank you.
  
  
  Regards,
  
  
  
  ********* *****
  
  

  Business Response

  Date: 03/11/2024

  The Tablo product team was able to reliably recreate the issue on the Tablo **** app, and published an application update on February 8, 2024. Full details of this update can be found here: *******************************************************
  
  We have received confirmation directly from **** that they have located the root cause of the issue on their end, and that they will be resolving this issue themselves in an upcoming **** OS update for any users still impacted by this issue. We are not aware of ****'s estimated date for the release of this update.