Reviews

This profile includes reviews for Roto-Rooter Plumbing & Water Cleanup's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Roto-Rooter Plumbing & Water Cleanup has 428 locations, listed below.

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  Roto-Rooter Plumbing & Water Cleanup

  255 E 5th St Ste 2500 Cincinnati, OH 45202-4725

  
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  Roto-Rooter Plumbing & Water Cleanup

  132 N Barron Street Suite A Eaton, OH 45320

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  Roto-Rooter Plumbing & Water Cleanup

  2251 Rombach Avenue Suite 103A Wilmington, OH 45177

  
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  Roto-Rooter Plumbers, Inc.

  50 Franklin St Ste 407 Boston, MA 02110

  
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  Roto-Rooter Plumbing & Drain Services

  135 South Ave West Seneca, NY 14224

  

Review Details

• Review fromMarco L

  Date: 05/01/2024

  2 stars
  I had a water heater replaced by Roto Rooter though the work done was good, they charge far too much for water heater replacement. They charged $1468 in labor for less than three hours of work (and that included going to ********** and buying a water heater) and $1200 in parts for a $439 water heater and some fittings. I consider this price gouging. They told me its a flat rate regardless of the time taken. That is lazy and unfair to replacements that are relatively simple.

• Review fromJoan B

  Date: 04/29/2024

  1 star
  They didn't finish the job they were paid for. Instead of fixing anything they created a bigger problem. When they were contacted to either finish the job or returned the money they decline both options

• Review fromFrank G

  Date: 04/25/2024

  1 star
  They just came today but no service done and charge me $140 for nothing.

• Review fromCaroline T

  Date: 04/13/2024

  4 stars
  Excellent service and plumber! Service was done perfectly and he was informative and friendly. I'd definitely recommend him and Roto Rooter! My only reason for giving 4 stars not 5 is because of the cost. The prices are extremely high! But I know that it's being done properly when Roto Rooter does the job. Especially the plumber they sent! He definitely deserves 5 stars!!!

• Review fromJohn H

  Date: 04/09/2024

  1 star
  02-24. The service was for replacement of a main drain line at my home. Over 100 feet dig at 12 feet deep and installed incorrectly. Now failing at years into usage at the city connection point(s). No inspection permits pull, no inspections what so ever. Now there is a constant blockages at the my drain line to the city connection. Naturally, they won't honor any of their work. Just take the money and run and do a half ass job in the process. This company will not stand behind their workmanship. Horrible. Never use them for anything ever. Don't let them near you home ever or in. --------------------------------------- 03-24 Still waiting on someone to take actual responsibility for a messed up main drain sewer line install. Only been installed for 6 years and failing to drain correctly. Constantly back ups in the basement. This company is a rip off. Plain and simple, they could care less about any of their work. No quality standards, extremely poor customer service and don't call us we'll call you attitude, but the never do. No response what so ever and bad warranties. Avoid them like the plauge. ??Don't let them near your home.

• Review fromDiane L

  Date: 04/07/2024

  1 star
  Terrible company . Never show up for appointments. No follow through at all.

• Review fromCindy F

  Date: 04/01/2024

  3 stars
  My technician John was very kind and helpful. Explained everything he was doing.

  Roto-Rooter Plumbing & Water Cleanup

  Date: 04/05/2024

  We appreciate your feedback. Please email me your full-service address, including the zip code, and details of your service so that I can better understand your low star rating. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager

• Review fromJoe J

  Date: 03/26/2024

  5 stars
  Last experience was very good and this one was the same

• Review fromMichael S

  Date: 03/25/2024

  1 star
  On Wed, Feb.7, I called Roto-Rooter for a cleanout of my slow, functioning sewer line. The technician came same-day, 5pm, and quoted me at $650, which seemed high but I agreed to. He got his line stuck 40 ft in, he was unable to retrieve it, and so had to return the next day to try and retrieve it. Giving me the night without the ability to flush the toilet. On Thur, Feb.8, the tech returned with his team leader, and the team leader tried to retrieve the line, unsuccessfully. They then called another team lead to locate the stuck line. It was located under my driveway. I was then informed that I could pay them $5100 to cut a hole in my driveway to retrieve THEIR equipment, or they could leave it in there, and my house would be condemned. So I signed, under extreme duress, and under an implied threat of house condemnation. They assumed that I had a collapsed sewer line that had "grabbed" their line, but my sewer line was fine. It was full of roots, which their line had gotten stuck in, but nowhere was it collapsed. They did not finish the job until Fri, Feb.9. I now have a running line, and a new sewer line cleanout in my driveway, but it's filled in with gravel, and they didn't even try to make the gravel level with the concrete. They didn't even clean up the paint they put in the street and the driveway and the yard. On Friday, I tried to find ways to get a discount, considering it was their machinery they were recovering. Charge me for the cleanout and the new piping, but not for the excavation and retrieval. I even offered to do the cleanup of the dirt and concrete myself if that would save me some money. Got nowhere, not even $100 discount. The manager would not even give me $100 for getting HIS equipment stuck in MY sewer line. An extremely unpleasant person, felt like I was talking to a ** *** member. This company will destroy your house and then grossly overcharge you to fix it. DO NOT LET THEM INSIDE YOUR HOUSE!

• Review fromHannah R

  Date: 03/24/2024

  1 star
  We had a plumber come out to our house in the fall of 2022 because of a water leak from the outdoor spicket, they quoted us around $450 to get this replaced - took the guy less than an hour. Last week the same pipe bust. When we called roto rooters we were past our warranty by maybe six months they didnt offer a discount of anything! We paid another company to do it the right way! The plumber that replaced it was SHOCKED the plumber from roto-rooter didnt use a freeze resistant pipe since the water line goes directly outside!! The plumber was SHOCKED! So we got to pay another $450 to another company who hopefully did it right! Fingers crossed! Loss of $450 and will NEVER use them again - which is a bummer because we own multiple properties!