Reviews

This profile includes reviews for Paycor, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Paycor, Inc.

  4811 Montgomery Rd Cincinnati, OH 45212-2163

  
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  Paycor

  3 Summit Park Drive Suite 300 Independence, OH 44131

• 

  Paycor, Inc.

  2851 Charlevoix Dr SE STE 210 Grand Rapids, MI 49546

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  Paycor

  305 N Hurstbourne Pkwy Ste 115 Louisville, KY 40222

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  Paycor, Inc.

  644 Linn St, Suite 200 Cincinnati, OH 45203

  

Review Details

• Review fromSandy F

  Date: 11/26/2024

  1 star
  If I could give Paycor no stars for customer support I would. We signed our contract June 30, 2023 to start 2024 off with their system. Two weeks into implementation our payroll specialist left. This was in October. I did not get a new specialist until the week before we went live. I had to figure out everything on my own, only to have the new specialist go in and change things and wreck havoc. Once everything "was up an running", if there was a glitch, I could not and still can not reach anybody - I only get case numbers. Currently having issues with open enrollment for the new year. I can't reach anybody. I have an Critical Response Consultant "working" on it. However, since initial contact there has been no communication and nothing has been done to fix their glitch. Leaving me to not be able to use the software for open enrollment. Mapping was done incorrectly for reports, and I'm still opening tickets to get certain reports mapped correctly. Paycor's Customer Service Motto " Take care of the customer first, when they win we win." I'm not winning - in fact I'm losing, Obviously they are as well.
  

  Paycor, Inc.

  Date: 11/27/2024

  Thank you for sharing your feedback. We appreciate your input and will share your comments with our team.

• Review fromshannon G

  Date: 11/21/2024

  1 star
  I am a new user and have regretted my decision since the start. If you use the chat and ask a question, they will either tell you to use the training online or, if it is difficult, just hang up on you. I also found out they charged me $899.00 for several integrations and I have had to do them all myself. There are no dedicated implementers to talk to or help. I think I had one for a week. My day usually consists of at least two hours lost trying to figure out taxes, benefit integrations, and payroll questions. To be charged for something they are supposed to do is unethical. Stay far away from them. Here is a sample of one of the emails I received today: We were recently made aware of a third option for our ********** Online clients to have their payroll journal entries input into the *** system. Our team has a training on this tomorrow afternoon. Would you like for me to reschedule today’s meeting until Monday when I can present you with the latest journal entry option? I give them a negative 5! It makes me give them at least 1.
  

  Paycor, Inc.

  Date: 11/22/2024

  Thank you for sharing your feedback. We understand your frustration and have escalated your account to a critical response consultant who will be reaching out to you shortly to address these issues directly.Your feedback is important to us. We'll share your comments with our team.

• Review fromNELL S

  Date: 11/18/2024

  1 star
  The time tracking app was horrible. Wouldn't let us log in/out half the time. Individual jobs couldn't be correctly identified on paystubs. Held out state taxes wrong. But what really upset me was they give you 60 days to access your information with them after you leave. My employees can't view any of their past paystubs. I can't view any tax information (which makes it a serious challenge trying to fix the tax error they did). I would NEVER recommend these guys to anyone.
  

  Paycor, Inc.

  Date: 11/22/2024

  Thank you for your review. We'll share your feedback with our team. Please note that data retention and access policies are in place to ensure data security and compliance. For extended data access, please contact our support team to discuss potential options.

• Review fromLora C

  Date: 10/10/2024

  1 star
  Multiple promises were made to get us to sign the contract for 2024. The PTO policy was incorrectly set up. We were promised our employee handbook would be reviewed to find out, after many emails, HR will only allow us to create a handbook, not review one previously created. Training is horrible with vast amounts of documentation to work through rather than personal training or demos. Support is hit or miss with getting someone after 14 call options to find a person with knowledge about how to handle the question. We needed a hand check for an employee rather than direct deposit. I wanted to print the check. "no problem". Then I get notice *** is sending the check by mail. They used an address from 10 years ago rather than the company address as shown in Paycor. The hand check was voided. Another was to be created. NEVER received either one. I finally hand wrote the check. I have no faith that the check will be recorded correctly. I received improper direction on how to set up expense checks for general ledger sync. Took multiple calls to find someone who really knew how to do it. Client ID #****** if someone with Paycor wants to see all the cases. Don't buy this product!!!!
  

  Paycor, Inc.

  Date: 10/11/2024

  Thanks for your feedback. We have escalated your account to a critical response consultant who will be reaching out to you shortly to address these issues directly.

• Review fromAngela C

  Date: 10/03/2024

  1 star
  They sign you up then just abandon you. Reports are hard to pull. Not a very friendly software.
  

  Paycor, Inc.

  Date: 10/04/2024

  Thank you for sharing your experience with us. We apologize for any inconvenience you may have encountered. We would like to address your concerns regarding our response to your request.
  Upon reviewing our records, we can confirm that we responded to your request on 9/25. However, it seems that we did not receive a response from you. In an effort to assist you further, we followed up on 10/2.
  Please respond to our email so that we can better understand your specific needs and provide you with the necessary assistance. Our team is dedicated to ensuring customer satisfaction, and we are here to help.
  Thank you for bringing this to our attention, and we look forward to hearing from you soon.

  Angela C

  Date: 10/04/2024

  I have had issues this with service since I started this program earlier in the year. ********************* this service is now being handled 6 months later. My first request on how to make this happen was on July 24th to my sales *** after several comments on how this system is not very user friendly. I have been paying for services for several months and still being charged since my first inquiry into cancelation to my *** ********

• Review fromLupe L

  Date: 09/30/2024

  1 star
  The worst company to do business with.
  We switched to Paycor when they acquired our previous payroll company. We started having issues immediately. After signing the contract no one contacted us until 2 months later. There was no training, no conversations on what the system offered. We received our credentials the same day the payroll needed to be submitted.
  Some of our issues included:
  -Our first checks were received without signatures, even though all required documentation was submitted.
  -We could not contact anyone over the phone or online chat after 2 pm due to the time zone.
  -Our accruals were never set up correctly.
  -Taxes were not paid on time.
  -ACA/HR services were never set up. We were charged monthly.
  -Rushed implementation. Security measures were not set up, which lead to the biggest issue being the FRAUD committed on our account, with over $17,000 stolen from our company. Someone was able to log in to our account even with the authentication set up. After contacting Paycor regarding this issue, we were contacted by a customer advocate that let us know Paycor had additional security measures built in the system that were not turned on and that could have prevented the fraud. Security measures we were unaware of. Even with the Fraud issue, we were not ever contacted by a Manager/Supervisor. The customer advocate would message them, but no one has ever reached out to us. We tried calling the customer service line, and we were still unable to reach a Manager/Supervisor. Instead of assisting us in figuring out how this fraud occurred and how to resolve the issue, Paycor charged us multiple fees and said there was nothing they could do.
  We let them know in writing that we would not continue with the company if they could not resolve our issues, they still charged us cancellation fees.

• Review fromPatty C

  Date: 09/19/2024

  1 star
  It’s been 4 months I have submitted requests after requests to refund charges for services never requested other than payroll. No refund and now its been 3 weeks trying to cancel my service & no result. I'm so frustrated at the zero accountability to close my account after varies written requests over last 3 weeks. I will never recommend Paycor; they are horrible for small businesses.
  

  Paycor, Inc.

  Date: 09/23/2024

  Thank you for bringing your concerns to our attention. We apologize for any miscommunication regarding the closure of your account. Upon reviewing your account, we can confirm that it has already been closed ****** ensure a resolution to your concerns, we have escalated your case to our Critical Response Team. They will be reaching out to you shortly to verify the closure of your account and address any additional questions or issues you may have.We understand your frustration and apologize for any inconvenience caused. We value your feedback and will use it to improve our services for all our clients.Thank you for your patience and understanding.

• Review fromM. H.

  Date: 09/18/2024

  1 star
  Worst business decision I've ever made. Paycor does not care about you. They sweet-talk you into a deal that's not appropriate and fail to mention critical information that hurts you in the end. They are ESPECIALLY dangerous to nonprofits.I run a small tutoring business and nonprofit. Through our business, we tutor kids to help them boost their academic skills, find confidence, and become better people through education. We donate our net profits to our nonprofit tutoring organization so we can do the same thing for ALL kids, regardless of income level. When I started looking into Paycor, they were attentive, present, and interested in my needs. The sales guy talked to me for an hour on ****, got to know my needs, and made recommendations. But my organizations were way too small for Paycor's package, and he knew that. He sold me on Paycor by offering the first year at 50%while failing to mention that it was a 2-year contract. If I walked away after the first year, they would charge back the rest of the 50%. Over $1,000 taken away from my business for no reason, and over $1,000 taken away from students in need.But the icing on the cake was their customer service when I tried to leave. I called several times and got a nice guy in ***** who was just trying to do his job but would then punt me to this ********* entity called "The Offboarding Team": a faceless, nameless body that barely reviewed my case and refused to engage with me as a human. I emailed several representatives, none of whom responded. I downloaded all of these correspondences purely for their comedic value and will review these as I age along with my wedding photos and favorite ********** short, Paycor is a bad boyfriend: they love-bomb you and leave you. Paycor is a parasite: they will take everything they can without regard for how it affects other people. But at the end of the day, the most brutally accurate thing I can say about Paycor is this:Paycor and **** ***** DESERVE each other.
  

  Paycor, Inc.

  Date: 09/20/2024

  We understand your frustration and disappointment with your experience with Paycor. We apologize for any inconvenience caused and appreciate you bringing this matter to our attention. Upon reviewing your account, it appears that the charges you mentioned were assessed in accordance with the Customer Service Agreement (CSA) that you signed. Early termination or promotional chargedback fees are standard procedures when a customer leaves during their promotional period or after implementation work has begun. These charges are considered valid and subject to collection. We apologize if there was any miscommunication regarding the terms of your contract. We strive to provide clear and transparent information to our customers, and we regret that this was not the case in your situation. Regarding your experience with our customer service, we apologize for any frustration caused. We aim to provide exceptional support to all our customers, and we regret that we fell short of your expectations. Your feedback will be shared with the relevant teams to ensure we improve our service moving forward. If you have any further concerns or questions, please feel free to reach out to our customer service team. We value your feedback and appreciate the opportunity to address your concerns.

  M. H.

  Date: 09/20/2024

  Hi,
  You state that "the charges [I] mentioned were assessed in accordance with the Customer Service Agreement (CSA) that [I] signed." I do not dispute this; you got me. You got me with your infinitesimally fine print, none of which the sales guy mentioned during our multiple calls. You got me. You won. I got got.
  But I don't have to respect the way you do business; I'm under no obligation to respect the fact that Paycor survives on getting people—good people. So, enjoy the money you took from me and my nonprofit, and consider using it to feed people. Or perhaps you could buy kids school supplies. Or perhaps you might use it to pay that guy in India more—he was the only decent person I talked to. In fact, he was the only person I talked to at all, once Paycor had gotten me.
  Sincerely,
  ****

• Review fromMichelle S

  Date: 09/10/2024

  2 stars
  I have been disappointed with their company since I enrolled in Sept of 2023 (it has now been a full year). I did a very thorough demo and every time I asked for specifics on reports and data I was told it would be available in a non-dummy data environment, their demo didn't have enough depth. This has yet to be true. Their reports are mainly in PDF which are not easily convertible to excel to extrapolate the data that I need and they claimed would be easily available. It is not easy to format additional reports that you want. You have to jump through 3-4 hoops in order to get to a CSR for the area you indicated by phone in the beginning and then validated 2 more times upon subsequent transfers. Billing is not correct and they don't adjust or fix it although they claim they will. Onboarding is terribly difficult and not streamlined or logical at all. The process from approving timecards, to reviewing as a manager, to actually running payroll is not logical and you have to click in completely different areas to get it accomplished. Should you need to make a change on a submitted payroll that will not be pulled/funded for another 4-5 days, you have to cancel and re-run the whole thing, a CSR has to actually cancel it- you can only make an online request but you better make sure you get confirmation on the cancellation or they will run the payroll twice. When this does occur, they cannot guarantee that Direct Deposit funds can be withdrawn- again even when the payroll has yet to be pulled/funded. They have the ability for their software to be great, but their basic fundamentals, knowledgeable customer service ***** assistance with their product and corrections on errors are incredibly and ridiculously absent. I have been trying to cancel since my second month of payroll and haven't been able to do it yet. I have been escalated and assured my information is being worked on- but no changes. I can't wait to change.
  

  Paycor, Inc.

  Date: 09/16/2024

  Thank you for sharing your feedback. We apologize for the issues you have experienced with Paycor. We take your concerns seriously and understand your frustration. A critical response consultant will be reaching out to you shortly to address your concerns and work towards a resolution.

• Review fromSarah C

  Date: 08/28/2024

  2 stars
  Paycor software actually works quite well; however, their customer service is non-existent, their billing is not transparent, and the human side of things generally falls short. In multiple instances, they have failed to file taxes and submit payments on time, then when I receive a notice and try to contact them, I can not speak to anyone on the tax team "they are not a customer-facing team." The front-line CSRs tell me it is an 8-10 week turnaround to get any kind of response from the tax team. This is for a notice of delinquency that is their fault and their responsibility to pay! They also make mistakes on billing and refuse to correct them, simply ghosting me whenever I have asked questions. And definitely DO NOT use them if you run payroll twice a month. They can not understand that setup, and their system can not handle it.
  

  Paycor, Inc.

  Date: 08/30/2024

  We apologize for any inconvenience or frustration you may have experienced with our services. At Paycor, we strive to provide reliable software and excellent customer service. We understand that timely and accurate tax filing is crucial, and we apologize for any instances where we fell short of your expectations. We are continuously working to improve our processes and ensure that our customers receive prompt and effective support. We appreciate your feedback and will use it to address the issues you have raised. Thank you for bringing this to our attention.