Reviews

This profile includes reviews for Paycor, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Paycor, Inc. has 14 locations, listed below.

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  Paycor, Inc.

  4811 Montgomery Rd Cincinnati, OH 45212-2163

  
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  Paycor, Inc.

  2851 Charlevoix Dr SE STE 210 Grand Rapids, MI 49546

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  Paycor

  11405 N Pennsylvania Street #100 Carmel, IN 46032

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  Paycor

  305 N Hurstbourne Pkwy Ste 115 Louisville, KY 40222

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  Paycor, Inc.

  2550 W Tyvola Rd STE 150 Charlotte, NC 28217

Review Details

• Review fromrussell w

  Date: 05/29/2025

  1 star
  Horrible experience. Impossible to get customer service on the phone. They could not interface our payroll and 401(k). When asked to help correct the W-2s they provided, they wanted to charge us money. Stay away.

• Review fromTonya S

  Date: 05/21/2025

  1 star
  I have been working with Paycor for 4+ years and rate the customer service a negative 0! They can't answer questions about their own product or why calculations are incorrect (repeatedly). A company should have direct contact with an agent with issues arise. I have worked with *** in previous companies and there was always an agent assigned to the company. Getting answers from Paycor is like calling a government office. We'll get someone to call you back, which NEVER happens. So spending additional hours reconnecting and rehashing the issue get another, someone will email you or call you back.
  TERRIBLE customer service and watch your bank account closely.

• Review fromNeily H

  Date: 05/20/2025

  1 star
  Dear Paycor Team,I am writing to formally notify you that I will not be renewing my contract with Paycor. Please consider this email as my official notice of cancellation in accordance with your required notice period. The day my current contract ends will be my final day using your services.Unfortunately, this decision comes after continued unresolved issues. I have had a tax case pending for over two months with no resolution, and I am now facing a financial penalty as a result. Despite repeated attempts to get assistance, communication has been extremely lacking. The pricing I was given was not honored and has since increased, which I consider misleading.The customer service experience has been unacceptable. Inaccurate processing information and incorrect tax withholdings have cost me thousands of dollars, and I have been unable to get timely or effective support to resolve these issues.This has been the most disappointing experience I have encountered with a service provider. Please confirm receipt of this email and provide the official end date of my contract.

• Review fromLinzee O

  Date: 05/16/2025

  1 star
  Paycor's communication is terrible. I have multiple questions regarding my account as my company shifts to a new payroll provider, a change which is outside of my control. Although, now that the change us happening and I have interacted with a different payroll provider, the difference in service is monumentally better. While it was only six months, Paycor has been frustrating to work with. As the new CEO of my organization, getting added on total account permissions has been a challenge and was never fully resolved. Communication with the deactivation team was slow and confusing, and not at all reassuring. I got an immediate dismissal from the tax team the first time I opened a case. ******* ***** is the only helpful Paycor employee I interacted with in six months. It took the better part of four months to get an answer and resolution to my tax question. The platform itself is outdated, clunky, and not at all intuitive. It is not currently built with satisfactory UEX (user experience). Finding reports and functionality within the platform is not easy or streamlined. When contacting any kind of customer support, expect a week as their average response time. Even then, responses are short, almost curt, and grammar is sloppy. You almost have to chase support members down to get the answers you're looking for. Please, do yourself a favor, and choose a different payroll provider. Paycor is NOT it.

• Review fromMICHELLE C

  Date: 05/15/2025

  1 star
  THE WORST SERVICE THEY DON'T DESERVE A 1 STAR. NO RESPONSE FAKE SERVICE

• Review fromCarol M

  Date: 05/12/2025

  1 star
  DO NOT hire Paycor for your payroll needs. There is no customer support, either by phone or email. We also were misled during our search for a payroll company. They fail to give you all of the hidden costs.

• Review fromJassel N

  Date: 05/05/2025

  1 star
  Dont give them access to your account, they are gonna steal money put u in the negative cause u to have fines and u have no control.

• Review fromAmanda D

  Date: 05/02/2025

  1 star
  DO NOT WASTE YOUR TIME! They paint a pretty little picture of how wonderful they are and how they are the cream of the crop but they are worse than chewed up gum on the subway. They DO NOT respond to emails timely. Expect it to be a week or so before you get a response. The chat option is USELESS. Don't even bother calling, you will sit on hold. I have never worked with a company that makes you build so many of your own reports that should come standard with a payroll company. Get ready to build your own performance reviews too because what they have is USELESS. Oh and don't just void a paycheck..you have to reverse the direct deposit and you only have 5 days to do it and pay $45. And then the sneaky acquisition with ******* after we specifically told them we had NO interest in working with that company again and yet HERE WE ARE.

• Review fromJordan W

  Date: 05/02/2025

  1 star
  Absolutely abysmal product and non-existent customer service. Any time there's an issue, you have to call a call center in the Philippines that open a case and take a week to get back to you. By that time, they have already taken money from your account. This is hands down one of the worst products and companies I've ever worked with.

• Review fromDonna B

  Date: 04/18/2025

  1 star
  Worst of the worst is Paycor! Absolutely ZERO support!! They made an error on our 1st quarter payroll tax returns and I have been waiting for 2 weeks for anyone to address it. Completely absurd and unacceptable.This is a negative 5 star rating, but had to select at least 1 to post review.