Complaints

This profile includes complaints for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

LifeSafer has 123 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  LifeSafer

  3600 Park 42 Dr Ste 140C Cincinnati, OH 45241

• 

  LifeSafer

  617 S Knik Goose Bay Road Suite L Wasilla, AK 99654

• 

  LifeSafer

  2881 S 31st Avenue Unit 13 Greeley, CO 80631

• 

  LifeSafer

  13422 Chambord Street Brooksville, FL 34613

• 

  LifeSafer

  321 W 5th Street Waterloo, IA 50701

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 8, 2024 the LifeSaver device was installed in my *** and now I am having electrical problems. While im driving the dashboard turns off completely at times. I’m afraid I might have an accident!!!

  Business Response

  Date: 02/19/2024

  High-quality service and the satisfaction of our clients are of utmost importance to us at LifeSafer. We would like to find out more information regarding *** ******* concerns, so someone from management will be reaching out to her shortly.

• Initial Complaint

  Date:02/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed yesterday that lifesaver that handles the blow and go in my vehicle, charged me twice, once for the actual service and another for $9,923. I called yesterday when I noticed my bank account was in the negatives and they said they sent it to their supervisor and it would be handled today and that I would receive a call. Well, today I still have yet to hear anything so I called them again asking for the supervisor or an email and they said they are unable to do that. They hung up on me three times and nothing has changed in my bank account. I don’t know what else to do, they stole all my money and I feel like I’m getting the run around.

  Business Response

  Date: 02/15/2024

  We apologize that our service center made this mistake and that we weren't able to resolve this immediately when you called in. The refund was completed earlier today, less than 12 hours from the original charge. The receipt of the refund transaction was sent to the client and attached to this BBB response. *** ****** can expect to see this reflected on his bank account once his bank processes it. 

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a customer with Lifesafer and have a 2 year service agreement with them. I have been a customer since June 2023. My service agreement stated that I will pay the company monthly and get a unit recalibration every 60 days, per state requirements for my license. I have been in contact with customer service multiple times for problems with my unit and billing issues. When I was scheduled to get my unit installed, the unit would not work properly so I had to leave and return when the installer received the new unit. I returned on the scheduled date and I finally had my unit installed, but the unit was going to lockout in 30 days instead of 60 days. I contacted customer service and they said I had to keep my appointment otherwise i would have a penalty fee of $75. I kept my appointment and had my unit recalibration done as scheduled, but again I had to return in 30 days again. I contacted customer service again and got the same reply. On my 4th appointment everything was fine but at my 5th appointment, I was charged a penalty fee for something I didn't do, customer service refunded the charge. On my 6th appointment everything was fine and no issues. On my last appointment, I had informed customer service that my battery died and put the unit in lockout but I had a recalibration appointment already set so i didn't get charged a fee. I went to that appointment and the lockout reset didn't work so I had to go back the next week. The unit lockout date still didn't work and I have to go back again in 5 days and get a whole new unit installed. I contacted customer service trying to get some compensation for my inconvenience and I didn't receive any response. I contacted customer service a few days later and they said I could get $30 reimbursed. I asked if the could refund a month of service to my account, I was denied. I'm paying $100 everytime I go to the service shop, which is 5 extra times that were outside of my contract and they wouldn't reimburse me even $96.92.

  Business Response

  Date: 02/12/2024

  We recognize that obtaining & managing an interlock can be quite a confusing process and it is our goal to make that experience as easy as possible. A LifeSafer team member will be reaching out and we’ll try our best to resolve *** ********* issues. 

  Customer Answer

  Date: 03/18/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, although I do not agree with how the situation was handled.
  
  
  
  Regards,
  
  
  
  **** ********
  

• Initial Complaint

  Date:02/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for this company’s service 2 months ago. The device locks out. I have been serviced and charge for it. I have not violated anything.
  
  This company gets paid everytime. The device is a scam. Falsely advertised as the best model on website but received lower model

  Business Response

  Date: 02/02/2024

  We appreciate your feedback and understand these concerns. All Ignition Interlock Device (IID) settings are dictated by state regulations. Please note that the IID will register any trace of alcohol from any source containing it - this is how the device effectively ensures an impaired individual cannot start a vehicle, and how we can confidently state the LifeSafer ignition interlock is fulfilling its purpose. The triggers for recall are also determined by the state and all interlock devices are programmed the same for the state you're in. Someone from the LifeSafer leadership team will be reaching out to Mr. ***** to see how we can best assist you with this going forward. 

• Initial Complaint

  Date:01/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 26, 2023 and December 27, 2023
  Emailed receipts for towing services that were to be reimbursed on 12/28/23 and have yet to receive my money from them. See complete description in attachment below.

  Business Response

  Date: 01/30/2024

  The address *** **** confirmed to the LifeSafer Reimbursement Expert a few weeks ago is slightly different than the address provided in this complaint, The address she verified previously is missing the number after the street name that is showing here. We suspect that this may be the reason the check has not been received, as we mailed it on 1/17/24. Our Executive Resolutions Manager will contact *** **** today after pertinent information is confirmed with the accounting department.

  Customer Answer

  Date: 01/30/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ***** ****
  

  Customer Answer

  Date: 01/31/2024

  In response to Life Safer stating I did not put in my
  apartment number, I had VERBALLY confirmed the address twice before Alex
  emailed me.   So for them to try to place blame to me for my
  check not being received is irreprehensible. 
  I am a client of record.  They
  have my complete address already.  This
  just goes to prove the incompetence of this company and its representatives.

  Holly D

  Business Response

  Date: 02/01/2024

  *** ****** check was reissued yesterday and should arrive via FedEx today. The tracking number for that shipment has been sent to *** **** via email.

  Customer Answer

  Date: 02/01/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ****
  

• Initial Complaint

  Date:01/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had the LifeSafer Ignition Interlock installed in my vehicle **** *** ****** on January 2, 2024. The unit locked out on me on three different occasions within the first three weeks. I called and spoke with an agent who told me the cause of the error was either my battery or my alternator, so I replaced both with brand new items on January 20, 2024. The unit worked again that Saturday, Sunday, and Monday. I drove to work on Tuesday and it worked fine, on my way home I stopped at the casino for about two hours and when I got to my vehicle to leave the "service" and "lockout" lights were blinking red. I do not know why and I called for assistance I was told to do a "hard reset" taking the battery post off of the negative for one minute and putting it back on, it did not work, I was told to get a tow with no reason or explanation for the malfunctioning of the unit. I Own the mistake that I made but I refuse to lose my job over faulty equipment provided by this company. I had it removed today 01/25/2024 at the cost of 299.57 for removal fee despite it being a defective unit.
  My cost: $172.54 installation fee and $299.57 removal fee
  LifeSafer was to provide an ignition interlock unit to meet the OWI requirements for the State of ****
  Nature of the dispute: I should receive a FULL REFUND or at minimum a refund of $299.57 due to inadequate and malfunctioning equipment, even the installer said that there was another customer who had to deal with the same problem.
  The LifeSafer agent, Odel, who I paid for the removal was rude and did not want to help me with the current situation that I was facing.

  Business Response

  Date: 01/26/2024

  At this time, we only have data from 1/2/24 to 1/11/24 due to our **** services being through mail service, rather than in-person. The data we do have shows that ********** incurred a violation from missing a required retest, this was the cause of the first device recall. Once we have the data back from the device we mailed on 1/8/24, we will be able to determine the cause of the experiences Mr. Townzel had from 1/11 forward and the next steps we need to take.

• Initial Complaint

  Date:01/22/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been over charged multiple times. They charged me for 2 service fees, when I was supposed to only get my final download. They did refund a partial, but not compared to what it should have been, telling me "There's nothing they can do, because the state won't let them refund" even though I shouldn't have been charged in the first place. Then looking back on the receipts after I noticed all this shady business going on. I have been getting charged double (60 days instead of 30) for reporting fees. THEN after I got my device removed and was paid in full, they charged me more for my de-install, didn't contact me at all, then sent my case over to collections. I didn't even know about this extra charge until the collections agency called me. This is ridiculous and shady business practices.

  Business Response

  Date: 01/23/2024

  As shown in the invoices sent by ********, the client was charged 60 days of reporting fees in August and again in October. What is not shown is the September invoice where 0 reporting fees were charged. I've attached that invoice here. In states that have a 60 day monitoring interval, the reporting fees are charged at that 60 day interval and aren't charged in the "between months" In fact, going from May of 2022 to current, ******** was charged 555 days of lease fees and only charged 285 days of reporting fees. Also, attachment 2, 11/3/23 Invoice #**** was voided after it was printed, then the payment was added back. So, all charges from 11/3 were removed and the payment remained. 

  As shown in the contract, any days overpaid by the client are not eligible for refund. It is the client's responsibility to ensure they are only paying for the days needed at the time they are charged.

  Regarding the balance due from the deinstall fee. This should have been collected by the shop at the time of service. The notification by "collections" is simply a department at LifeSafer that handles billing - advising ******** of the balance due immediately. This account was not sent to an outside agency or on the client's credit report. However, as a gesture of good faith and to resolve this complaint, we have cleared the balance from the account. Please know that the account is showing closed, in good standing, with no balance or equipment owed.
  
  

  Customer Answer

  Date: 01/23/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******** *********
  

• Initial Complaint

  Date:01/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The lifesafer interlock devise is always malfunctioning and if there is an issue you have to wait on hold for over an hour. If that’s bad enough there is awful music and the same 2 automated messeges are repeated every 20 seconds. Right now I have a lock out for error code 462. I have no clue what that is or how to get back on the road again and they are no help. The website is no help at all. It’s basically all about scheduling and getting you into the program but no help when you are in. They talk about utilizing your account which has a dashboard for payments appointments and notifications. Unfortunately all of these dashboards are always empty so that’s no help either. My experience with the company has been absolutely awful. I would have rather gone 6 months without driving than deal with them for a year. All they care about is taking advantage and taking money from people who got into bad situations.

  Business Response

  Date: 01/23/2024

  We are sorry to hear that Mr. ******* is experiencing a difficult time with his LifeSafer device. Our records show that Mr. ******* called in approximately 2 weeks ago regarding a dead battery, Dying, dead batteries, and jumping of batteries can damage the interlock device. 

  Someone from the LifeSafer Executive Resolutions Team will be reaching out to you today to see how we can best assist you during this time.

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my device installed on the 15th. I have an out of state compliance form I need your associates to complete and fax to washington state d.o.l. so they can release my lisence. I haven't been able to work because of this and it's been a week.! Because I CANNOT GET AHOLD OF ANYONE to help me. Ive spent over 10 hours on hold and nobody will respond in the chats either. I'm paying for a device and insurance and I can't even use my vehicle. I don't know if your offices were closed but this customer service is terrible. Please email or call me. FORM ATTATCHED IN PDF

  Business Response

  Date: 01/23/2024

  Washington reporting is submitted electronically and processed by DOL within 48-72 hours of the installation. Notes in Mr. *********** account and call logs indicate our reporting department reached out to him via phone and email on 1/18/24 to advise that the installation notification was successfully sent to WA DOL on 1/17/24.

  I apologize that each time he's used our chat function, the conversation didn't complete. He either didn't respond for many minutes, causing us to close the chat or he navigated away from the page, causing the chat to be terminated by the system. Regarding the phone system, the calls were disconnected by the client before the callback request was completed, so he never got a call back. The reporting team sent an email on 1/18/24, he also could have responded to that email.

  Someone from our Executive Resolutions Team will be reaching out to Mr. ********* today to see how we can assist

   

• Initial Complaint

  Date:01/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lifesaver has turned me over to collections for money I do not owe them. I don't want my credit hurt by an underhanded company that has already overcharged me. When I no longer was required to have an ignition lock installed they put a lock out on my car and virtually held my car for ransom. They said it was for a service call I missed but I did go to service call and can prove I paid for it. When I finally got someone on the line they sent me to Kearney to have the device removed which I did and I paid for the removal at that time. Now they have turned me over to collections saying I owe them for the removal. I am disputing that. I would never trust these people.

  Business Response

  Date: 01/22/2024

  We appreciate this feedback. We have reviewed *** ****** account and the only balance due is for the removal or deinstall service we provided on 11/29/23 in the amount of $181.26. Additionally, our credit card system was reviewed and no payment was found. Our reputation manager has called, left a voicemail, and emailed *** **** to attempt to get this resolved