Complaints

This profile includes complaints for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LifeSafer

  3600 Park 42 Dr Ste 140C Cincinnati, OH 45241

• 

  LifeSafer

  4290 Glendale Milford Road Blue Ash, OH 45242-3704

• 

  LifeSafer

  529 25 1/2 Road Suite B113 Grand Junction, CO 81505

• 

  LifeSafer

  475 W 115th Ave Unit 1-A Northglenn, CO 80234-3048

• 

  LifeSafer

  1083 Diplomat Drive Suite 105 I Debary, FL 32713

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was ordered by the court to have an iid installed, my fault, but It was ordered by the court that I only pay 25% of all fees, was told by company that they don’t do that and it was cheap enough already, come to find out from my attorney as I’m getting ready to have it taken out, that yes they were supposed to have only been charging me 25% of the fees, on the phone with Lifesafer with Dee from the ********** corporate office and she is one of the rudest people I’ve ever talked to, sounds like she is annoyed with every question I ask and when I explain something she huffs and puffs, like ok get a job where you don’t deal with people if we annoy you so much, not very helpful and made the call very unpleasant, the whole time I had this thing in as well they were of no help, customer service is atrocious, had to miss a few appointments because of scheduling and their best was we have a place 3 hours away if you can drive there, if you don’t comply and are on their schedule your car gets locked out and can’t be started until you get a code from them which costs around 50 dollars for someone to tell you a few numbers along with getting a violation from court even if it’s out of your hands with an emergency or whatever

  Business Response

  Date: 07/01/2024

  The notes on *** ********* account indicate we advised *** ******* to fax his court paperwork to our indigent department for processing. ** does not allow for retroactive discounts. We will be in touch with *** ******* shortly to discuss this. 

• Initial Complaint

  Date:06/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been going through the absolute ringer to complete a “final download”, it’s turned into a money racket and a month long waiting game. I can’t get any answers from this company.

  Business Response

  Date: 06/27/2024

  We did send the certificate to the ********* interlock monitoring authority, meaning we approved the final download. However, the state replied back to us stating, "Final download must include April 3, 2025, license date to call or go to DMV to take action to START the program time ((Ignition Interlock Program) Must reinstate, reissue, and time starts on reissue.) Phone: ###-###-#### Email: *********************** Website: ***********************************" 

  *** ***** needs to contact ** DMV to find out what they need from him for compliance. 

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had the interlock device installed in January of 2024 per request of ** and ** DMV. I was never told I needed to apply for both ** as well as ** interlock programs. I have had the device serviced every month since January and have paid $100 a month to do so every time.
  According to LifeSafer, my account shows no activity since 2015. Where are my results being sent to and where are my payments being sent to? I'd like refunded for every month I've paid for the reading as well as the installation costs due to the company fraudulently allowing the device to be installed in my vehicle without proper requirements and documentation from the courts and the dmv to reflect the installation, etc.

  Business Response

  Date: 06/25/2024

  Interlock companies are private companies that don't have access to driving records. We rely on clients to advise us what DMVs, courts, probation, entities, etc. require reports for the interlock. Our records indicate that *** ******* advised us he needs the interlock for a **** ******** requirement. We contacted ******** DMV today to inquire about this and they advised us that they are waiting for information from *** ******* to determine IF they also need reports. This means that one of the entities *** ******* is claiming is requiring him has advised us that they are not sure they are requiring him at this time. 

  The online LifeSafer "My Account" was attached to *** ********* delinquent 2015 account. We have now attached his "My Account" to his current account and have sent a link for that. *** ******* needs to follow the link we sent to log in and see his current account information. 

  The LifeSafer resolutions manager will contact *** ******* shortly.

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As my tenure with Lifesafer draws to a close in less than a month, I wanted to address the recent developments regarding my concerns with your services. Specifically, my primary request in removing my previous complaint was centered around improving customer service and ensuring accuracy of information.
  I appreciate the assistance provided by a senior manager who took the time to address and review my concerns, including listening to recorded calls. She promptly rectified immediate issues, but again fails to provide accurate resolution involving ********* Auto Shop. Initially, I was informed that my service was not refused, but upon revisiting the location based on Lifesafer's appointment scheduling, I was again denied service, necessitating an additional visit and incurring unexpected costs.
  Furthermore, I must highlight that after retracting my initial complaint, communication via email with the senior manager was unexpectedly halted. This experience has underscored the challenges of fulfilling obligations with Lifesafer, compounded by what I perceive as systemic issues that disproportionately affect clients.
  In conclusion, navigating this obligation has been arduous, and the operational framework often feels punitive rather than supportive. I urge Lifesafer to address these systemic challenges to enhance the client experience.
  Thank you for your attention to this matter

  Business Response

  Date: 06/20/2024

  It was only at this last service that we were advised *** ******** was no longer welcome at *********, so we were unable to advise in advance and the agent did not know he shouldn't schedule her there. 

  The senior manager *** ******** is referring to has reviewed her email communication and the manager was the last one to email on their chain.

  We appreciate the feedback and will contact *** ******** to resolve any remaining concerns. 

• Initial Complaint

  Date:06/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lifesafer has tried to defraud me $181.26 in extra uninstall fees and $77.96 in service fees. I had my equipment removed from my vehicle on 5/31/24 at the representative Lifesafer sent me to. The shop that did the removal took the uninstall payment of $181.26. Lifesafer them stated that payment was invalid and I had to return to the shop to get a refund and pay them directly, as the company refused to verify with the shop that I made the payment.
  
  As noted in the chat log with a lifesafer representative, on 5/13 I requested the device be removed on 5/31. My monthly charges were paid up until 5/22. Lifesafer and the tech knew my equipment would be removed on 5/31 and Lifesafer still charged me for 30 days instead of 10. The invoice provided shows that this is a prorated daily charge for Daily Monitoring, Loss Protection and Reporting. The representative I chatted with also stated that if they knew about the deinstalling before the new monthly charge it would be prorated, yet Lifesafer is trying to charge me for an entire month instead of 10 days (5/22-5/31). Alexander M****, a representative of the company said that it’s not prorated (in contradiction to the invoice and other representative) and threatened to send my debt into collection the first time I received an email from him. The company also tried to charge and erroneous missed appointment charge but did finally remove that after many phone calls explaining I missed zero appointments. I had an appointment scheduled for 5/13 but due to the tech not being able to see my vehicle in time it was requested by their representative I come in on 5/10. This negated the 5/13 appointment which they tried to charge me for.

  Business Response

  Date: 06/20/2024

  The $181.26 to LifeSafer is the only fee that should be charged to LifeSafer clients at deinstall. The shops are not to collect any fees directly for this service. 

  Typically, any daily fees paid are not refunded because it's the client's responsibility to advise the tech they only need a certain amount of days to get them out to their deinstall date. Since *** ****** stated that he advised the tech of that, we have refunded the fees paid back to 5/31. The invoice showing this refund is attached. Our records show that *** ****** did pay $182.00 yesterday toward his balance. After his payment and our refund, this leaves a balance of $35.97 due to LifeSafer for the last 9 days of service from 5/22 to 5/31. 

  The resolutions manager will contact *** ****** shortly to advise of this. 

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started paying for Lifesafer.
  Ever since my installation the hold time base increased 20 fold.
  This company seems to be scamming people by using long hold and lack of support in general. They provide a facade of support but it is all on the enrollment side with little support provided after enrollment.
  
  Please remove any certification you provide this company.

  Business Response

  Date: 06/18/2024

  Our long hold times are an unfortunate struggle many call centers are facing currently. To help reduce wait times, LifeSafer has implemented a client portal on our website and automated phone system that allows clients to make changes to their account and appointments. We also implemented an online chat that is answered by human agents, not AI, but this allows an agent to help multiple clients at one time. 

  Please know that ********-required clients are able to change interlock companies at any time. LifeSafer will charge no removal fees for this. 

  Someone from the LifeSafer management team is looking into this and will be in contact with you to see how we can help you through this difficult time. 

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am in desperate need of help! LifeSafer is impossible to reach i have been on hold to try and speak to an agent for over 21/2 hours. It was the same on Friday when I called and I finally spoke to someone with the name of Jesus. He scheduled my appointment to remove the device and now when i did the live chat they have no record of it. and the shop wont change my appointment because i have to go through LifeSafer or they wont remove it and they will charge a penalty. That's all this company does is charge and charge. I don't know what else to do to get to speak to someone to get this done. Please help!

  Business Response

  Date: 06/18/2024

  Our records show that a LifeSafer agent was helping *** ******* via online chat yesterday. He offered to schedule an appointment, but she just kept complaining about the appointment she made Friday not showing on her account, despite the fact that she was calling to reschedule that appointment anyhow. Also, I show *** ******* spoke to another LifeSafer agent yesterday who scheduled her removal appointment for June 26 and that appointment is showing on  her account now and was confirmed with the service center. 

• Initial Complaint

  Date:06/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rescheduled my April appointment ON-TIME. I showed up at the appropriate time and did not miss my appointment per the place and my appointment and I was charged a missed fee. This was waived.
  
  On 6/12 I had to rush my child to the ER. I contacted Lifesafer 2 hours prior to my appointment. They rudely advised me I would have to show up to my appointment or be charged a fee, even though I was scared about my child’s head injury in the ER. I was expected to leave and put his life on hold or be charged. The rep ended up agreeing to waive the fee.
  
  I showed up on 6/13 to find out I was still charged a fee and had to pay or I would be reported. I contacted another rep who stated they can’t see previous notes and couldn’t do anything about the fee and should have put my child’s life on hold to not be charged.
  
  Fraudulent liars and disgusting. This company should be put out of business and ripped from the courts as a provider! I was promised I wouldn’t be charged. This is awful business and this company should be utterly ashamed of their values and way they treat customers!

  Business Response

  Date: 06/18/2024

  We apologize that the 6/12 appointment was not canceled when you were advised it would be. A $55 credit has been placed on your account to make up for that "Missed appointment charge".

• Initial Complaint

  Date:06/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A breathalyzer has been mandated to be installed on my motorcycle for driving capabilities. LifeSafer is the one and only shop offering installation of breathalyzers on a motorcycle and is 170 miles away from home. For a regular vehicle to have a breathalyzer installed, LifeSafer has advocate shops throughout the State. Problems have occurred frequently with the breathalyzer since its installation in September 2023. The frequent problems endured have been being completely locked out of using my motorcycle. Between my being locked out, the distance to the only shop for service, and scheduling availabilities along with season has refrained me from visiting the shop to repair their breathalyzer system. Because of that I have paid dearly. Once a device locks me out I must then purchase a reset module to get my motorcycle running again causing a loss of time. A standard monthly cost is around $135. A reset module costs $80.25. The costs imposed upon me due to the distance of the one and only LifeSafer shop available for motorcycles, my imposed costs far exceed $1,000 dollars. I have also lost income from the device locking me out making me unable to get to work. With change of season , happenstance of their device working, availability of scheduling, and the finances available to travel the 170 mile distance to their shop, I go to have the breathalyzer serviced. While attending the appointment for service the manager tells me that the their device on my motorcycle actually isn't meant to be outside. It's on my motorcycle, how am I to keep it from being outside? After that the technician working to repair their breathalyzer system tells me that it can't get wet. So on a motorcycle I'm outside and if I run across a rain cloud, wet road, or big puddle their device runs good chance of getting wet. So in my opinion I am being billed by mandate to use a breathalyzer device on my motorcycle that actually isn't meant to be used on a motorcycle and believe that I shouldn't be.

  Business Response

  Date: 06/13/2024

  We are taking your concerns very seriously. This is being addressed with LifeSafer management in your area, and someone from that team will be in contact with you to see how we can help. 

  Customer Answer

  Date: 06/19/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ****** **********

  Yes, I was advised that I needed a horn at the beginning of my program. I informed the tech that I, at the time, did not have a horn. Now please comprehend that, as you said, "the horn the device comes with is not to be outside of a vehicle, which caused it to be replaced a couple of times". The horn the technician installed, which isn't supposed to be outside, was never replaced at anytime until last week when I went to ****** for service with a replaced horn of my own for the motorcycle itself. On that point it is more than evident that because the technician installed a horn that shouldn't have been installed that they then have accepted the responsibility of its operation. Because I didn't have a horn and that the horn available by LifeSafer isn't supposed to be outside, I then should have been dismissed until I replaced the horn my motorcycle was supposed to have. Simple as 1, 2, 3. I will be again contacting the Better Business Bureau in this regard and I will keep you posted regarding my communication with the DOT. Be it also known that I am planning on contacting the ******** Co Court Administrator to also inform the Judge of not LifeSafer's incompatibility, but the fact that I don't drink to hopefully have LifeSafer's unit completely removed. Thank you for the service you have offered, but with a degree of apology, I don't feel that it is properly compensating.

     Thank you for reaching out to LifeSafer for my regards. I have been contacted by Ms. Patricia R***** in LifeSafer's regard. As is she has made an inquiry regarding my complaint of Liifesafer's incompatible system for my motorcycle upon which I did receive a $75 refund for one reset module. Ms R******* email to me states that a horn was needed for their system to work properly, yet, that their horn was not meant to be outside. The reason their technician installed their horn was because my motorcycle, at the moment, didn't have a horn. On that point, if my motorcycle didn't have a horn and that their horn isn't meant to be outside, then I feel that the installation of their breathalyzer should have been refused and postponed until the motorcycle's proper horn had been replaced and installed. However, I feel that because I wasn't dismissed from installation with them installing their improper horn that due to that the management of the LifeSafer office in ******, **** in turn accepts all responsibility for the excessive costs, required repairs, along with travel and motel costs for additional service.
      I am awaiting a call from the **** Department of Transportation to this regard and am planning on calling the Court Administrator to speak to the Judge in this regard.
      I have been reimbursed for one reset module. So I now feel that I am owed for 4 reset modules, the replacement of a new battery, and travel expenses., i.e., $700.00
                            
                   Again, thank you.
  
  
  

  Business Response

  Date: 06/20/2024

  We have confirmed with our ****** , ** tech that *** ********** advised of more than just your horn not being installed, but of the precautions needed on your end to ensure the device is working properly. This was all advised to *** ********** at the installation appointment, and all other appointments that followed at the ******, ** location. Per the technician in ******, the horn to the device was replaced multiple times as needed due to wear and tear caused by driving and being exposed to water. The Reset appointments that were not reimbursed were due to valid violations caused by missed rolling retests. No other reimbursements are warranted at this time. 

  Customer Answer

  Date: 06/21/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ****** **********

      I, ****** **********, denounce the company's reply that states more than a horn was needed to install a breathalyzer on my motorcycle. As is my attorney, **** ******* ****** of the **** ***** ********, ****** ***** **, was present during the installation and can clarify that "only" a horn was a required item needed to be added for the breathalyzer's installation.

  Business Response

  Date: 06/21/2024

  During installation, *** **********, was advised of not only the horn that was not installed on his motorcycle, which is needed in order to alert the client of a rolling retest, and is the client's responsibility to replace, but was also advised of the steps needed to insure the equipment function properly. *** ********** had an alarm( or horn) installed with the interlock until he replaced the horn on his motorcycle, and was advise of how to ensure that it does not get damaged. This was advised at installation, and all other appointments that followed. 
  
  

  Customer Answer

  Date: 06/24/2024

  To whom it may concern,
      To add to my disagreement of the LifeSafer tech claiming that more than a horn was needed for the installation of a breathalyzer on my motorcycle. I again state that not only was my attorney present during the installation, but that it was my attorney who paid the initial installation costs. On that basis I ask the Better Business Bureau to ask for a copy of the work order invoice for LifeSafer to verify what additional items were needed.
  

  Business Response

  Date: 06/24/2024

  The only item *** ********** was advise of is the missing horn. No additional items were required. What *** ********** was advised of are the necessary steps he needed to take to insure the device would work properly for him, like protecting it from the elements and water when possible. This was advised at installation, and all other appointments that followed at the ******, ** location. 

  Customer Answer

  Date: 06/24/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ****** **********

  To add,

      I wasn't advised about stipulations regarding the breathalyzer system until after I had experienced problems from it having been installed when I had to purchase a reset module.. regardless of what advisement they may have offered after it had been installed, it still clarifies that LifeSafer's system is incompatible for use on a motorcycle. They already stated that the horn they installed " wasn't suppose to be outside and it was not able to get wet. That by itself further clarifies that LifeSafer's horn never should have been installed on my motorcycle to begin with. As I saw in a LifeSafer reply that they acknowledged that only a horn was needed to be added. Yet in previous reply from LifeSafer it is stated that more than just a horn was needed to be added. That alone shows that there is a degree of double talk being offered to the BBB to try and excuse themselves for installing items of their breathalyzer that never should have been installed. So with advisement (which I actually didn't receive) or not, the horn, or any part of, that risked malfunction should not have been installed or applied to begin with. As said, due to the potential of malfunction of a breathalyzer system that isn't supposed to be outside nor get wet, I should have been refused service for installing their breathalyzer system until I had replaced the horn. So based on fact that they have acknowledged that their system installed on my motorcycle actually shouldn't have been installed on my motorcycle, I maintain claim for reimbursement of 5 reset modules, 1 replaced new $150 battery, and motel and fuel costs to visit the ****** LifeSafer shop to have the system serviced to function properly. To wit, that even with the proper horn replaced, I'm still at risk of.malfunction by incidentally riding into rain and the module itself gets wet.

      I wished to add to my complaint because LifeSafer stated that more than just a horn was needed to be added. I see that LifeSafer admitted that only a horn was needed to be added which to me validates LifeSafer to be responsible for my added costs because since they installed it, they took responsibility for it and their service applied .

• Initial Complaint

  Date:06/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LifeSafer interlock #******* installed on 3/1/24 at ******** Auto (******** **). My 1st calibration was 3/28. My 2nd calibration was 4/26. My 3rd calibration was set for 5/24 but my device suddenly warned me of an imminent lockout on 5/16. I went to ******** Auto on 5/16 & the device was reset due to device error. On 5/23 I had my 3rd calibration. On 5/23, after device calibration, the error message again appeared & the technicians reset the device. On 5/24, again the imminent lockout error so I returned on 5/24 for a device reset. The technicians advised me to replace the car battery, which I did on 5/24. On 5/26, the device again displayed an imminent lockout error message so I returned on 5/28. The technician then exchanged the interlock device. The new device immediately malfunctioned & it took 15+ attempts for the technicians and I to start the car. On my drive home, the device played a continuous beeping noise with a pull over message. We were never able to start the car again, each attempt said “fail”.
  I tried 5/29&30, 6/3&5 to reach customer support and finally spoke to someone 6/5. I explained it said “fail” for each person, every time, with no drinking & they assured me it was device error & they would note the account.
  I had the car towed to ******** Auto on 6/7 & 2 different technicians replicated the error. It read “FAIL” for them each time. They phoned LifeSafer customer support, explained the issue and were advised to exchange the interlock again. The device was replaced to #0131107 on 6/7.
  My final calibration reading was done 6/10 & on 6/11, I was deemed “non compliant due to more than 1 BRAC fail of 0.08 or higher within the last 30 days”. Any “fail” between 5/28-6/7 should not be counted since it clearly was a device malfunction, & it is documented by a 3rd party. It’s criminal for LifeSafer to include readings from a malfunctioning device.
  I should be refunded for each $26.66 device reset fee plus the cost of towing my car ($148).

  Business Response

  Date: 06/12/2024

  We are taking your concerns very seriously. This is being addressed with LifeSafer management in your area, and someone from that team will be in contact with you to see how we can help.