Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Grocery Store

The Kroger Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

This profile includes complaints for The Kroger Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

The Kroger Company has 1422 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1,674 total complaints in the last 3 years.
    • 542 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/23/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/22/2022 my family and I were harassed by a store (**** ****** ******* *** ******** ** ****** employee at Kroger. My children and I were waiting for our vaccinations appointments in the pharmacy waiting area. An employee named David walked up to us inside the pharmacy and asked if I was getting vaccinated. I replied that we are. David then said that he "wanted to tell me that his cousin died from vaccinations" and that I should be careful. I then asked if he is an employee and why is he harassing us and scaring my young children? I replied that it was unprofessional conduct and wanted to speak to the store manager. David walked away and said “God bless you". Other employees and store patrons saw the commotion and a pharmacy employee said he would contact the store manager. I went and informed the pharmacist who was in the middle of giving my husband his vaccination of the harassment from David. I saw that David was speaking to another person and then walked away. I approached the person who David was speaking to and he is Assistant Manager Tanny. I tried to inform Tanny of the harassment and he replied that it was "David's first time". I mentioned to Tanny that I wanted to file a complaint and wanted to leave my name and information about what I had just experienced. Tanny did not ask me for my name nor about anything about what happened. He did not apologize for what happened and was dismissive of my experience. He said I could not file a complaint. He would only say he talked to David about it. Another employee who was standing several feet away who I did not see her name (about middle aged female with short brown hair) said that it was David’s first time and "don't bother with this" in an aggressive tone while staring at me.

      An employee harassed us, scared my children and tried to push his views on us. Employees and management were dismissive of my concerns. I want Kroger to take action so this does not happen to other customers

      Business Response

      Date: 11/02/2022

      Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the BBB.  Please be assured that we value our customers and take this matter seriously.  Your comments have been forwarded to our Upper Management team for review and contact.   We apologize for any inconvenience this may have caused you. 

      Regards,

      Kroger Co.

      Customer Answer

      Date: 11/08/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

      I am very disappointed by Kroger's lack of response. I have already contacted Kroger directly about the incident and received the same response over 2 weeks ago that my issues are being forwarded to management. I still have not received any response from Kroger management for over 2 weeks  and had no contact about this traumatic experience. My family was harassed while waiting to get vaccinated at Kroger's pharmacy by a Kroger employee who left the store to enter the pharmacy area. He potentially violated HIPAA and also pharmaceutical privacy. My young children were targeted by the Kroger store employee so they would be scared of getting vaccinated. Kroger's store management did not apologize and was confrontational about the incident with their employee. We do not want this to happen to other families and would like Kroger to properly address this very serious problem with their staff and store management.  



      Regards,



      ** *****

    The Kroger Company is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.