Business Profile

Grocery Store

The Kroger Company

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Kroger Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,648 total complaints in the last 3 years.
542 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/12/2023
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband purchased coffee bags,bacon and the coffee maker. He bought the bacon and the wouldn't return it and we got sick on it . And we are still drinking bad coffee and it is making us not feel well. The coffee maker doesn't really cook the coffee good . It is cold coffee. We spent all together in there $100.00 dollars and the customer service at ****** and ******** in **** ******* are very rude. And so is the location on power road and ******** in **** *******. We just want our money back please. Or a gift card but more our money back because we are on social security disability. We are recovering from covid and we are on oxygen. We just want it resolved because we are still sick from eating the bad coffee and bacon. We called the number and for the lawyer they recommended and it didn't work. We are still want our money back please.
Resolution, we want our money back please. No credits on the account. We want a refund check. Thank you.
Business Response
Date: 02/21/2023
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the BBB. We appreciate the opportunity to address the customer’s concern with the assistance of the BBB. Upon further review, the customer issue has been resolved. Our customer service department issued a credit back to the customer's account on 12/29/22 and our records show it was used on 1/17/23. We apologize for any inconvenience this has caused.

Regards,

Kroger Co.
Customer Answer
Date: 02/22/2023
****, we never got it on our account. We like to know if they can do a refund check because they give us a hard time when it is on the account. We are recovering from covid and we are still sick on the bacon and the coffee. We are still having problems with the tv antenna. Thank you
Initial Complaint
Date:02/10/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
02/10/2023 grocery store, prices charged at checkout don't match prices shown in flyer or shelves.Kroger digital coupons would not load or not able to be used at checkout. Attendant was informed at self checkout, informed they could do nothing about it.Been a long-time shopper with loyalty card. This is the 2nd time happened to us.
Business Response
Date: 03/15/2023
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the BBB. A member of our Executive Team has spoken with customer and the issued was resolved on 3/5/23. We appreciate the assistance of the BBB.

Regards,
Kroger Co.
Initial Complaint
Date:02/10/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/21 I made an order for delivery through the Kroger app. It was to be delivered on 12/22/2022. The order was started around 1:30 pm and I was told I'd receive a message when the order was on its way. Then around 3 PM another shopper begins the order and I asked why he was shopping and he replied he had three order and when I said the order had been shopped I received no response. Around 3:45 PM I talked to a rep and she wasn't sure what was going on with the order and would let me know. At 5:20 PM I receive a text that order is expected to arrive by 7:30. At 6:00 PM another shopper begins shopping for the order. I receive a text after he'd shopped saying the order was already scanned and I said I didn't know what was happening. At some point the app says the order was delivered. I was charged $64.52 and received no groceries. I start trying to contact using the chat with no luck so I called and was told the money would be returned in 7-10 days which was not acceptable. I asked to speak to a manager and after waiting three or four minutes I was disconnected. I was offered and accepted a $30 credit before being disconnected. No money was returned to my account so I called and spoke to Leah who said she would "track" the order and that if it wasn't delivered my money would be returned in 3-5 business days. I asked what the next step would be if my money wasn't returned and she told me there was no next step! No money was returned. This is my next step. I have the different text messages and conversations/progress from the app if needed for further representation. I did not receive my groceries. I have not received my money back. I've been told incorrect or false information. I've been told the order says completed before it's actually completed. Somebody pleas help me. Kroger customer service is one of the worse I have ever encountered. I also have order #'s. I have screen shots of texts and app but over max mb allowed
Business Response
Date: 02/15/2023
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the BBB. Your comments have been forwarded to our Upper Management team for review. Once reviewed, we will follow-up with you on this matter.

Regards,
Kroger Co.
Business Response
Date: 02/24/2023
Upon review, I see the customer 's concern was submitted and has been resolved.

Regards,
Kroger Co.
Customer Answer
Date: 02/24/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me.
I thank you for your assistance. Money was returned to my account.

Regards,

*** *******
Initial Complaint
Date:02/10/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Kroger delivered an order to us and charged for many items they did not send. They told us that they would refund the money but never have. Now when I call they can not find our refund information.
Business Response
Date: 02/15/2023
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the BBB. Your comments have been forwarded to our Upper Management team for review. Once reviewed, we will follow-up with you on this matter.

Regards,
Kroger Co.
Business Response
Date: 02/15/2023
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the BBB. Your comments have been forwarded to our Upper Management team for review. Once reviewed, we will follow-up with you on this matter.

Regards,
Kroger Co.
Customer Answer
Date: 02/15/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

***** *******

There is no solution offered , they still have my money
Business Response
Date: 02/24/2023
The customer was refunded for order number: ******************* in the amount of $65.70.
Customer Answer
Date: 02/27/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

***** *******
First - I do not have a refund as of 02/27/2023 -
Second -the manager stated I would get a refund for my Kroger Boost membership as well
It has been about thirty days since Kroger said they would give me a refund.
I believe that is plenty of time to issue my refund
Business Response
Date: 03/01/2023
We appreciate the customer's comments. At this time, we have addressed their concerns and have nothing further to add.

Regards,
Kroger Co.
Customer Answer
Date: 03/02/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

***** *******
I still do not have a refund. Its been over a month now. Krogers has done nothing but tell me I will get a refund. But that is all.

Business Response
Date: 03/09/2023
The AUTH code is: ******, the refund was returned back on the card with the last four digits of ****. We show that the customer was refunded. The customer will need to work with their bank. The best option is for them to go through the dispute process if the bank is unable to locate the refund.

Regards,
Kroger Co.
Customer Answer
Date: 03/10/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

***** *******
What date was the refund sent ?( month and half ago? ) My bank has no information on any refund. Don't believe that this should be blamed on my bank.
I have never had any issue whatsoever getting a refund except Kroger.

Business Response
Date: 03/15/2023
We do apologize for any inconvenience, but the refund in the amount of $65.70 was issued back to the customer's card ending in **** on 1/31/23. The authorization code for the transaction was ******. The authorization code can be provided to the customer's financial institution as proof of the refund.
Regards,
Kroger Co.
Business Response
Date: 03/15/2023
We do apologize for any inconvenience, but the refund in the amount of $65.70 was issued back to the customer's card ending in **** on 1/31/23. The authorization code for the transaction was ******. The authorization code can be provided to the customer's financial institution as proof of the refund.
Regards,
Kroger Co.
Customer Answer
Date: 03/15/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Regards,

***** *******
Customer Answer
Date: 03/15/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *******
Initial Complaint
Date:02/10/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 2-9-23 I shopped at Harris Teeter. I was paying on the self-serve payment and when I tried to use my new ****** Spending Account Card (this is a new benefit to having ****** that began on 1-1-23. Every month ****** puts $50.00 on a **** Debit card that is to be used only on groceries. I have only used it once at a ******* grocery store and it was accepted, but at Harris Teeter it was not accepted. An employee of Harris Teeter came over to help me and said that the ****** Spending Card is not being accepted. I called the Corporate Customer Service number the next day and was told it will not be accepted at Harris Teeter stores. I do not plan to shop at Harris Teeter any more as I am a senior and this extra money is much appreciated to help pay for the rising costs of groceries. Thank you for any assistance in this matter.
Business Response
Date: 02/22/2023
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the BBB. Your comments have been forwarded to our Upper Management team for review. Once reviewed, we will follow-up with you on this matter. We apologize for any inconvenience this has caused.

Regards,
Kroger Co.
Initial Complaint
Date:02/10/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a delivery order on Feb 8th. I ordered 3 different items. The order went well, I got all of those items on time. However, when it came to billing for it, it went extremely wrong.

Going onto the website to view my receipt, it shows my 3 items as "No Charge" and "Out of Stock". Then, below that, there's "Purchased Items" and "Substitutions". The items included here for the "substitutions" are a completely different grocery order, and no I did not receive those. They have no relation to what I bought, and there is a lot more of them. I was automatically charged for these "substitutions" without any confirmation or notice given to me. The only way I would've noticed is by viewing the receipt or by seeing a charge to my payment provider.

The initial subtotal was around $37, and then after coupons and my store credit it became a $10.05 charge to me. Then, after Kroger automatically changed my entire order to something I did not purchase, it charged me the difference for $89.75.

I contacted live chat support to try and get this resolved. First, they didn't understand what I was saying, then they tried to refund me the wrong amount ($60 something) because they didn't want to include my coupons/store credit. Then they finally said they'd refund me the actual $89.75, but it would take a week or more for it to be processed. I also tried filling out their "Report a problem" form, but I have not received a response.

This is completely ridiculous. Why was I charged for this in the first place without a confirmation or anything, and why do I now need to wait 7-10 business days to hope to get my money back and to have my real receipt? This is unacceptable.
Business Response
Date: 02/23/2023
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the BBB. We appreciate the opportunity to address the customer’s concern with the assistance of the BBB. The refund has been submitted to be processed back to the customer's account. Please allow 3 to 5 business days for the refund to show back on the customer's original form of payment. We truly apologize for any inconvenience this has caused.

Regards,

Kroger Co.
Customer Answer
Date: 03/01/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I still have not received the refund, and it has been 5 business days since the 23rd.

Regards,

**** **********

Business Response
Date: 03/07/2023
I show the customer was refunded $89.75 as of 02/27/23 and the authorization code is: *******

Regards,
Kroger Co.
Initial Complaint
Date:02/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The nature of this dispute is Kroger Co. treating SNAP customers differently than what their company policy of a commitment to equity has stated.

Fry’s Food Stores has a brand promise, “Fresh For Everyone,” communicating their commitment to providing customers with access to healthy affordable food. Their 2022 ESG report states, “Kroger serves millions of customers every day with low prices, special promotions and personalized offers to help stretch budgets and make cooking at home more affordable.” Kroger Co. has a Diversity, Equity, & Inclusion framework that demonstrates a social awareness of the need to work against barriers to equal opportunity.

What this business has committed to provide their customers is equal access to safe, quality food.
My complaint is that the company policy for Fry’s Food Stores of not accepting SNAP for payment of groceries to be delivered is not consistent with their commitment to equal access for everyone.

Some people in poverty have discovered that it is a much lower cost for them to pay $10.81 per month for an Instacart membership to have food delivered than it is for them to pay the cost of gas, car repair, bicycle repair, public transportation fare, or other transportation costs. Fry’s Food Stores does not accept SNAP for purchasing groceries online for delivery directly from their website or through Instacart.

The rest of the complaint is enclosed an attachment in a one page document stating examples of customer experience that demonstrate the need for this requested change in company policy to accept SNAP for groceries to be delivered.
Business Response
Date: 02/21/2023
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the BBB. We appreciate the opportunity to address the customer’s concern with the assistance of the BBB. We apologize that EBT is not available for any our delivery services at this time. Please be assured we value our customers' input and have no intention of frustrating our customers in any way. Your comments have been forwarded to our Upper management team for further review. We apologize for any inconvenience this has caused.

Regards,

Kroger Co.
Customer Answer
Date: 02/21/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Kroger Co. has not addressed the issues of this dispute that their customer service regularly refuses to make refunds for errors in overcharging and instead gives store credits which means the customer loses their choice of where to spend their money.
Kroger Company's stores Safeway and Albertson's accept SNAP for delivery orders on Instacart, but Fry's Food Stores does not. Fry's Food Stores have WAY MORE customers who pay with SNAP than *********** or S******* because of Fry's lower prices.
It appears that Kroger Co. does not accept SNAP for delivery orders from Fry's (on Instacart or on the Fry's website) in order to make SNAP customers have to visit Fry's to do their shopping inside the store or to drive, take the bus, walk, or ride their bike to pickup their online order in person.
As per federal guidelines for grocers, SNAP customers must be treated the same as customers who pay with credit card (see attachment of letter from USDA). This means if a store has a policy of allowing groceries to be purchased for delivery, they cannot exclude SNAP customers from this option. Although the letter is the answer to a question about refunds, the federal guideline is communicated as, "SNAP customers must be treated the same way as any other customer."
This is not an issue about inconvenience. This is an issue of equitable access for a vulnerable population of people in poverty with transportation and mobility barriers to food. Instacart makes their service very affordable for SNAP customers, with $2 off the service fee if you choose the option of a 3 hour delivery window for not as soon. Fry's markets to people in poverty with "prices that are lower than low."

Regards,

******* ******
Initial Complaint
Date:02/09/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for grocery pickup on the web site on 1/21/2023. The total amount was about $48. This was received. However I found in my credit card account another charge of about $75, supposedly for delivery to me. This order was fraudulent. I never placed such an order and it was never delivered to me.
I stopped payment on the credit card charges, and notified the business of the problem. I thought this would resolve the issue. Now King Soopers has created a new charge of $123.37 and attempted to charge it to my credit card. I have had this fraudulent charge reversed by my credit card company.
I paid $40 for a service which provides delivery of orders with no delivery charge. When I attempted to use this on 2/8/2023 it was rejected. I called King Soopers customer service and was told it was cancelled because I owed the $123.37. These additional charges of $75 and $123.37 are completely fraudulent. I have had nothing to do with them and never received any benefit from them. In addition to that I have lost access to the service I paid $40 for. The charge for $78 must have been done by a dishonest employee. Instead of investigating that King Soopers management have chosen to attempt to bully me into paying for fraudulent charges. I want this stopped and King Soopers to stop all harassment of me and not claim any funds they are not entitled to.
Business Response
Date: 02/23/2023
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the BBB. Your comments have been forwarded to our Upper Management team for review. Once reviewed, we will follow-up with you on this matter.

Regards,
Kroger Co.
Customer Answer
Date: 02/23/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *****
Customer Answer
Date: 03/08/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

****** *****
Problem:
There were two fraudulent charges placed against my credit card by the King Soopers store in ******** **, which is a subsidiary of Kroger. I previously made a complaint which had the ID ********. You closed this complaint on February 23 after the Kroger company agreed to 'look into the situation.' I said this was acceptable, but I never indicated that I was satisfied that the complaint had been resolved. The Kroger Company has not contacted me, and I doubt very much that they are going to do anything. I have not had success with the US Bank which issued the credit card, and have ended any relationship with them as well as King Soopers. King Soopers and the bank are trying to enforce an entry fraudulently entered against my credit card for $123.37 on January 31. I knew nothing about this charge until it appeared on my account statement, and I have received no merchandise or other value associated with this entry. I have attached a letter to the bank which completely explains the situation and the failure of any of the three businesses to take any action to resolve the issue.

Desired Resolution:
Billing Adjustment

Business Response
Date: 03/14/2023
I reached out to *** ****** *****, Complaint ID: ******** by phone to further assist with his concern. The customer received a refund of $123.37 from his bank on January 31st. The customer sent a letter to the Kroger Privacy department on March 9th to update Kroger on the matter.

I explained to *** *****, a new letter will need to be sent to ****************************** for review. The customer will receive a response in 3 to 5 days.

Thank you,

Asia

Asia T******* |Liaison to the Executive Office
Contact Center of Excellence | The Kroger Co.

1014 Vine Street | Cincinnati, Ohio 45202| Ph: ###-###-####
Initial Complaint
Date:02/09/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Feb 6. 2023 $76.98

I attempted to make an online order on Fry’s food app the dollar amount total was $76.98. It did not go through. I attempted to do it again it did not go through. I think I’ll customer service and was told that I could not place an online order because I haven’t a The dollar amount total was $76.98. It did not go through. I attempted to do it again it did not go through. I think all customer service and was told that I could not place an online order because I haven’t establish myself as a customer so I was going to go into the store and purchase items instead without my knowledge or my consent they placed a charge of $76.98 the total of the order I was attempting to make on my debit card. No no one seems to be able to find it They can’t explain why . charge that fry’s is unable to locate. I have contacted fry’s numerous times over the last four days and no one seems to be able to find the charge. I am furious. Everyone seems to just not care that I have a charge on my debit card. No one seems to be able to find it. I’m being told that it possibly a hold and it will fall off in 5 to 7 days. It’s easy for them to say it will fall off.
Business Response
Date: 02/16/2023
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the BBB. We appreciate the opportunity to address the customer’s concern with the assistance of the BBB. The customer was advised that the $76.98 was a pending hold and it typically falls off of the account within 3 to 5 business days depending upon the financial institution. We request that the customer contact their financial institution directly to expedite the release of these funds. If the hold remains on the account more than 5 business days, please contact our Kroger Customer Relations Center at ###-###-####. We truly apologize for any inconvenience this has caused.

Regards,

Kroger Co.
Initial Complaint
Date:02/08/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed a delivery order with Kroger on 1/23/23. The order never came, I was messaging the delivery driver as I thought maybe she was in an accident. Finally I contacted Kroger customer service and he said it had been delivered so it must have gone to the wrong address. The amount I was charged was $85.07. I was told they would issue a refund back to the card. I was told it could take up to 10 business days to get my refund (maybe in a 3rd world country, no way it takes 10 business days to refund). You take the money from my account as soon as the order is placed! I waited 10 business days and called back. The supervisor said she was going to do ‘something different’ that would expedite the refund. That call was on 2/6 and it is now 2/8. Nothing in my account. It has now been 16 days since my order was lost and still no refund. Needless to say I am so disappointed in Kroger and will not recommend them to anyone!
Business Response
Date: 02/16/2023
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the BBB. We appreciate the opportunity to address the customer’s concern with the assistance of the BBB. The refund has been submitted. It should show back to the customer's account within 3 to 5 business days. We apologize for the delay and for any inconvenience this has caused.

Regards,

Kroger Co.

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Business Response

Complaint statuses

Business Response

The Kroger Company is NOT a BBB Accredited Business.