Complaints

This profile includes complaints for BidFTA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  BidFTA

  7660 School Rd Cincinnati, OH 45249-1528

• 

  BidFTA

  7405 Industrial Road Florence, KY 41042

• 

  BidFTA

  1825 Webster St Dayton, OH 45404

• 

  BidFTA

  1200 NW O St Richmond, IN 47374

• 

  BidFTA

  304 S Church St Cynthiana, KY 41031

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a company that resells products.. I understand some may come broke or damaged. Which I understand, but they say in there info that if its good condition, its still usable. Which is a lie, we purchased a radiator and it came with a hole in it.
  When pick up the product, we are to go through it and see if it needs a refund because the description on it does not comply with what is in the box. Well the ** ****** site in ** is now not even giving that chance to get a refund. If you are not there before 5pm, you can not look at your product or even get a refund. When all other sites are open longer and more. They are not even opened on Saturdays like **** are. They also close early.
  Every time we go there are more rules and more problems with them. We have reported this to the company and they do not care nor want to do anything. This business should be shut down, they are selling items and saying there good l, when there not.

  Business Response

  Date: 07/25/2025

  The warehouses offer 3 removal days for the auctions and they are open from 12:00-6:00 local time.  
  *** ***** checked out her radiator at 6:47pm.  Almost an hour after they closed.  That is why she was not permitted to inspect the item and discuss it with the removal staff. 
  We ask our bidders to be sure to allow for ample time to pick up, check out and inspect your item by the 6:00 closing time.  
  This was all explained to her in the email from our Support Team.  Which is included.
  
  

• Initial Complaint

  Date:07/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 21, 2025
  Bought 6 kitchen chairs in GOOD condition
  1 box
  I understand the return policy but we didn’t check box out
  Once we left the box did not have the bottoms to the chairs
  I addressed it with management. They did nothing
  I understand if hardware was missing but the bottoms of the chairs were missing
  They did not sell just the tops.
  The advertisement was fir 6 chairs in GOOD condition
  I feel Bidfta stole from me and didn’t attempt to make it right
  Ridiculous
  Don’t ever buy from this place

  Business Response

  Date: 07/25/2025

  At our core, we aim to provide every user with an enjoyable website experience and the opportunity to secure great deals. To achieve this, it's crucial to understand our item descriptions and lotting methods. We specialize in secondary market items, which can include customer returns, overstock, shelf pulls, or display/floor models.
  

  We explicitly state throughout our website, in our terms and conditions, and via signage in our warehouses that we do not test or assemble items, nor do we verify part lists for completeness.
  We employ five distinct item classifications on our website:
  

  Brand New: These items are complete and in their original packaging, often originating from shelf pulls or overstock.
  

  Good Condition: Items are free of significant damage or defects. While they may or may not be in original packaging (which itself might be imperfect), some hardware could be missing, or the product may have been previously opened. Minor imperfections like scrapes, scuffs, chips, or dents may be present. These items frequently come from customer returns, shelf pulls, overstock, or in-store display units.
  

  Working Condition Verified: This classification is typically reserved for liquidated restaurant equipment, high-value electronics, or appliances. Items have been powered on and appear functional. They often originate from customer returns, restaurant liquidations, or business closings.
  

  As Is: Items in this category have not undergone thorough inspection and may show signs of use, be incomplete, or have obvious damage or defects. There are no guarantees regarding their condition, quality, or functionality. While we strive for accuracy, actual item specifics such as brand, size, color, or model number may differ from the auction listing. "As Is" items commonly derive from customer returns, shelf pulls, refurbished goods, or store liquidations.
  

  Preview for Condition: For these items, we strongly recommend visiting the auction location during designated preview times for personal inspection before bidding. Such items may possess unique specifications, patterns, or wood grains that are challenging to capture in photos. They may have been used or have defects. This classification frequently applies to items from restaurant liquidations, customer returns, overstock, store liquidations, shelf pulls, store displays, or refurbished goods.
  

  Refund Policy: All sales are final. Refunds, partial refunds, returns, or exchanges are only considered if an item has been misidentified or its stated product condition is incorrect. Bidders are responsible for understanding the defined product conditions and thoroughly reading all product descriptions and notes before bidding. In rare instances, despite our best efforts, we might inadvertently misidentify or mis-condition an item. Should you discover such an error with an item you've won, please inform an associate after checking out and before leaving the building so the issue can be resolved. No refunds will be issued once you have left the building.
  

  Familiarity with these terms is paramount to understanding how an item's condition is assessed. For larger purchases, we always recommend conducting additional online research, such as verifying the number of boxes an item should include, to ensure completeness.
  

  All these terms are posted in every auction and require agreement from bidders before placing a bid.
  

  Ms. *******, for instance, did not inspect her item before leaving our location. She later claimed the item was incorrectly described after opening it at home. Our policy dictates that all items must be inspected, and any issues addressed, prior to leaving the premises. Had Ms. ******* followed this procedure, she would have received assistance. Our auction terms and warehouse signage clearly state that items must be inspected before leaving the building, and any concerns handled at that time. Once an item leaves, it becomes ineligible for a refund.
  Our lotters create over 100 auctions daily and do not have the time for close inspection or expert knowledge of every item listed. This is why we emphasize the importance of bidder inspection. Ultimately, it is the bidder's responsibility to read and agree to the terms and to become familiar with the item description definitions.
  .
  We will not be refunding Ms. ******* for her item.

  Customer Answer

  Date: 07/29/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are 

  I am not satisfied with BIDFTA response

  the item I purchased was listed in good condition   Though they lean on their shady business of making customers inspect everything before they leave, GOOD is not an item missing all legs of the 6 chairs  
  

  poor customer service 

  manager didn’t speak with us, relayed message through young employee of not being able to assist  

   

  this business should not be allowed to do business with their policies 

  spreading the word around to not buy anything from this shady business 

  
  
  Regards,
  
  
  
  ***** *******
  
  

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have won many items from this website, some without issues, others that were grossly mislabeled based on condition.
  
  This item I won and emailed the company due to pickup issues. They responded to one email and then did not respond again after that.
  
  I went to pick up my item and it was not there and did not receive the requested refund.

  Business Response

  Date: 07/18/2025

  The warehouses are on strict inbound and removal schedules and do not hold anything beyond their posted removal days.
  Removal dates are stated on every auction as it’s running and also on the receipts customers receive once it’s charged out. They are not a surprise and we always recommend paying attention to them so customers can plan their schedule around picking up.  
  
  We cannot issue refunds for items not picked up on time.  
  
  The First line in our Auction Terms reads “This is an ONLINE ONLY AUCTION PLEASE DO NOT BID IF YOU ARE NOT ABLE TO PICK UP YOUR ITEMS during the scheduled removal times NO refunds or chargeback will be granted due to a lack of removal at the designated times. After the scheduled removal, items will be considered abandoned and you will be charged a removal fee for disposal of your items”
  We receive many, MANY emails about illnesses, family emergencies, car wrecks and other incidents that keep bidders from making their removal days.  
  

  *** ***** did email in advising he missed removal and requested we hold the item until the next day or issue a refund.  He was replied to with our pick-up policy and advised that we do not hold items beyond the posted pick up days.  Also that we do not issue refunds for items not picked up on time.  
  

  *** ***** replied with another request we hold the item or issue a refund, he was not responded to after that.  
  We will not be able to assist *** ***** with a refund for the item that was not picked up on time. 
  

  
  

  Customer Answer

  Date: 07/18/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  I paid for an item and I would either like that item or to get a refund. That isn't a difficult or unreasonable expectation.
  
  
  
  
  Regards,
  
  
  
  ***** *****
  
  

  Business Response

  Date: 07/21/2025

  We cannot issue refunds for items not picked up on time.  
  
  The First line in our Auction Terms reads “This is an ONLINE ONLY AUCTION PLEASE DO NOT BID IF YOU ARE NOT ABLE TO PICK UP YOUR ITEMS during the scheduled removal times NO refunds or chargeback will be granted due to a lack of removal at the designated times. After the scheduled removal, items will be considered abandoned and you will be charged a removal fee for disposal of your items”
  We receive many, MANY emails about illnesses, family emergencies, car wrecks and other incidents that keep bidders from making their removal days.  
  
  *** ***** did email in advising he missed removal and requested we hold the item until the next day or issue a refund.  He was replied to with our pick-up policy and advised that we do not hold items beyond the posted pick up days.  Also that we do not issue refunds for items not picked up on time.  

• Initial Complaint

  Date:07/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought chairs with the condition stating “as is”, understanding that this means that the condition, quality, etc is unknown.. however, the number of chairs clearly states “4 chairs” in the description. When I unboxed my item I only got 2 chairs. I have asked BIDFTA to give me some type of compensation for the missing two chairs, as this means I either have to buy 2 brand new chairs to match this set or I am at a total loss, but they are arguing that “as is” means that I have to accept it… but the description clearly states that there are 4 chairs, so I would argue that this was falsely advertised.

  Business Response

  Date: 07/15/2025

  At our core, we aim to provide every user with an enjoyable website experience and the opportunity to secure great deals. To achieve this, it's crucial to understand our item descriptions and lotting methods. We specialize in secondary market items, which can include customer returns, overstock, shelf pulls, or display/floor models.
  We explicitly state throughout our website, in our terms and conditions, and via signage in our warehouses that we do not test or assemble items, nor do we verify part lists for completeness.
  

  We employ five distinct item classifications on our website:

  Brand New: These items are complete and in their original packaging, often originating from shelf pulls or overstock.

  Good Condition: Items are free of significant damage or defects. While they may or may not be in original packaging (which itself might be imperfect), some hardware could be missing, or the product may have been previously opened. Minor imperfections like scrapes, scuffs, chips, or dents may be present. These items frequently come from customer returns, shelf pulls, overstock, or in-store display units.

  Working Condition Verified: This classification is typically reserved for liquidated restaurant equipment, high-value electronics, or appliances. Items have been powered on and appear functional. They often originate from customer returns, restaurant liquidations, or business closings.
  

  As Is: Items in this category have not undergone thorough inspection and may show signs of use, be incomplete, or have obvious damage or defects. There are no guarantees regarding their condition, quality, or functionality. While we strive for accuracy, actual item specifics such as brand, size, color, or model number may differ from the auction listing. "As Is" items commonly derive from customer returns, shelf pulls, refurbished goods, or store liquidations.
  

  Preview for Condition: For these items, we strongly recommend visiting the auction location during designated preview times for personal inspection before bidding. Such items may possess unique specifications, patterns, or wood grains that are challenging to capture in photos. They may have been used or have defects. This classification frequently applies to items from restaurant liquidations, customer returns, overstock, store liquidations, shelf pulls, store displays, or refurbished goods.
  

  Refund Policy: All sales are final. Refunds, partial refunds, returns, or exchanges are only considered if an item has been misidentified or its stated product condition is incorrect. Bidders are responsible for understanding the defined product conditions and thoroughly reading all product descriptions and notes before bidding. In rare instances, despite our best efforts, we might inadvertently misidentify or mis-condition an item. Should you discover such an error with an item you've won, please inform an associate after checking out and before leaving the building so the issue can be resolved. No refunds will be issued once you have left the building.

  Familiarity with these terms is paramount to understanding how an item's condition is assessed. For larger purchases, we always recommend conducting additional online research, such as verifying the number of boxes an item should include, to ensure completeness.

  All these terms are posted in every auction and require agreement from bidders before placing a bid.
  

  In looking into Ms. *********’ item, it was listed with an “As-Is” description.

  As-Is items are defined as this in our auctions:

  As Is:  Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. 
  

  As-Is items are simply that- As-Is.  They are non-refundable.  
  

  We always recommend taking advantage of the preview days and times to inspect anything you are interested in that is As-Is description. 
  

  We would not be able to assist Ms. ********* with a refund for her item. 
  

  
  

  Business Response

  Date: 07/21/2025

  As-Is items are defined as this in our auctions:
  As Is:  Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations.

  As-Is items are simply that- As-Is.  They are non-refundable.  
  
  We always recommend taking advantage of the preview days and times to inspect anything you are interested in that is As-Is description. 

  Our staff would not have written "4 Chairs" in the item description as they do not check items for completeness.  They take a quick look and assign them a grade.  
  
  We would not be able to assist Ms. ********* with a refund for her item. 
  
  

  
  

  Customer Answer

  Date: 07/24/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  The response this business gave was just a “copy and paste” of the original message which is not only insulting, but it is a waste of not only my time, but the Better Business Bureaus time. This is all anyone needs to know about this company. I don’t accept this resolution as it still doesn’t address the fact that “as is” doesn’t excuse this company from mislabeling and falsely advertising something as four items, when it is not. 

  
  
  
  
  Regards,
  
  
  
  ***** ******
  
  

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business Name: BidFTA
  Complaint Type: Product/Service Issue
  
  I am filing this complaint regarding a recent and extremely concerning experience with BidFTA and a manager named Lauren.
  
  I purchased an item listed as functional and in "good condition", but upon pickup, it was immediately clear that the item was dangerously defective and completely unsafe for use, especially by a child. The description was grossly misleading, and the item never should have been listed in that condition without full disclosure.
  
  Following this, I attempted to resolve the matter through every available channel—phone, email, and in person. Unfortunately, I received no meaningful response, only dismissiveness and indifference. It is clear that management, including Lauren, is unwilling to take responsibility or provide even the most basic level of customer service when their platform is at fault.
  
  More broadly, this appears to be part of a larger ongoing issue with the company. Many other customers I’ve spoken to have experienced:
  
  Items arriving damaged or incomplete
  
  Descriptions that do not match the condition
  
  Items going missing entirely
  
  Disorganized pickup operations
  
  Unprofessional or rude staff interactions
  
  This complaint is not about one defective item — it is about an ongoing pattern of negligence, misrepresentation, and poor accountability. I am requesting a full refund and for BidFTA to review its internal policies and customer service practices to ensure basic consumer rights are respected going forward.
  
  Thank you for your attention to this matter.

  Business Response

  Date: 07/08/2025

  On June 6, 2025, *** ******* won a diaper pail in an auction but was denied a refund by the warehouse manager due to an issue with the item.
  Subsequently, *** ******* filed a credit card dispute (chargeback) for the transaction.

  This company views chargebacks with extreme seriousness, as they are not to be used to bypass the refund policy or expedite a refund.
  Investigating and responding to disputes consumes significant time and resources for our fraud team, and chargebacks can negatively impact the company with fines and a tarnished reputation. Typically, a bidder's account is deactivated following a credit card dispute, prohibiting their future participation in our auctions.
  

  *** ********* account was deactivated as a result of the chargeback. She then sent an email to the Support Team, issuing a list of demands, a deadline for response, and threats of negative online and BBB reviews.
  

  As an auction company specializing in product returns, seconds, and overstocks, we understand that our business model may not be suitable for everyone. We believe it is not a good fit for *** *******.

  When a bidder is denied a refund at the warehouse and then files a chargeback to circumvent our refund policy, we discontinue business with them.

  Since her account's deactivation, *** ******* began bidding under her husband’s account, which has also been deactivated.
  

  We advise *** ******* to explore other auction companies, as she is no longer welcome to participate in ours.
  

  
  

  Customer Answer

  Date: 07/08/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  On June 6th, BidFTA acknowledged that the complainant had purchased an item from the company’s platform which was advertised as being in “Good Condition.” However, upon pickup, it became immediately clear that the item was in unusable condition. One side of the item was severely damaged, and its functional integrity was compromised, particularly in regard to its intended use for containing fumes.
  The complainant respectfully raised the issue in person with Lauren, a manager at BidFTA. Rather than taking accountability or offering a resolution, Lauren dismissed the concern and ridiculed the situation, stating that if the item were simply turned to the other side, the damage would be less noticeable. No genuine attempt was made to address the matter appropriately.
  After spending approximately thirty minutes attempting to resolve the issue, the complainant informed Lauren of the intent to file a chargeback through the credit card provider due to the item being materially misrepresented. Lauren responded by stating that the complainant was “welcome to do as [they] please.” When asked to provide wr****n confirmation that the company was refusing the return of the inaccurately described item, Lauren declined to provide any such documentation.

  
  Following the chargeback, BidFTA took retaliatory action by banning the complainant’s account, thereby denying access to other items that had already been paid for. As documented in the attached email correspondence (provided by BidFTA themselves), the complainant made multiple good-faith requests for their account to be unlocked in order to retrieve property to which they were legally entitled. These requests were consistently ignored.

  
  It is important to note that the complainant made every reasonable effort to resolve this matter amicably and professionally, both in person and through wr****n communication. The company not only failed to honor its obligation to provide items as described but also engaged in behavior that may constitute retaliation and wrongful withholding of property.

  
  Other statements or allegations made by BidFTA in response to this matter are factually inaccurate and without legal or ethical basis.

  
  The complainant respectfully requests that the matter be formally investigated and that appropriate actions be taken to address the company’s misrepresentation of goods, refusal to honor rightful claims, and retaliatory conduct against a paying customer.

  
  
  
  
  Regards,
  
  
  
  **** **
  
  

  Business Response

  Date: 07/17/2025

  On June 6, 2025, *** ******* won a diaper pail in an auction but was denied a refund by the warehouse manager due to an issue with the item.
  Subsequently, *** ******* filed a credit card dispute (chargeback) for the transaction.
  This company views chargebacks with extreme seriousness, as they are not to be used to bypass the refund policy or expedite a refund.
  Investigating and responding to disputes consumes significant time and resources for our fraud team, and chargebacks can negatively impact the company with fines and a tarnished reputation. Typically, a bidder's account is deactivated following a credit card dispute, prohibiting their future participation in our auctions.
  
  *** ********* account was deactivated as a result of the chargeback. She then sent an email to the Support Team, issuing a list of demands, a deadline for response, and threats of negative online and BBB reviews.
  
  As an auction company specializing in product returns, seconds, and overstocks, we understand that our business model may not be suitable for everyone. We believe it is not a good fit for *** *******.
  When a bidder is denied a refund at the warehouse and then files a chargeback to circumvent our refund policy, we discontinue business with them.
  Since her account's deactivation, *** ******* began bidding under her husband’s account, which has also been deactivated.
  
  We advise *** ******* to explore other auction companies, as she is no longer welcome to participate in ours.

  Customer Answer

  Date: 07/21/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  It is evident that the business has failed to engage meaningfully with the complaint at hand. Rather than addressing the substantive issues raised, the company merely reiterated prior correspondence—effectively copying and pasting previous responses—without addressing the core arguments presented in the claimant’s earlier communication.

  
  Contrary to the company’s apparent understanding, the core issue is not the complainant's decision to seek third-party intervention from their financial institution. Rather, the dispute centers on the company’s consistent failure to accurately inspect and describe the condition of merchandise prior to listing it for sale. Employees routinely designate items as being in "Good Condition," a categorization that, by generating higher sales margins, serves the company’s financial interests. However, this designation appears to be applied indiscriminately and without adequate inspection, thereby misrepresenting the actual state of the items offered.

  
  By redefining the industry-standard term “Good Condition” to conform to self-serving internal criteria, the business creates a misleading impression that items are in usable or functional condition. In practice, customers often receive goods that are damaged, incomplete, or otherwise not fit for use—items that a reasonable consumer might expect to find discarded rather than sold. Rather than admitting fault for failing to properly inspect items before listing them for sale—and causing customers to expend time and resources traveling to a pickup location only to discover the misrepresentation—the company refuses to acknowledge its own negligence. Instead of offering a reasonable remedy, it employs managerial staff, such as an individual named Lauren, who appear to trivialize or ridicule the situation when legitimate concerns are raised. When these issues are brought to the company’s attention, responses are often dismissive, unprofessional, and designed to deflect accountability, further emphasizing the business’s prioritization of profit over transparency and customer service.

  
  Subsequently, the company escalated matters further by banning accounts associated with the complainant's family members. As a result of these retaliatory measures, the complainant is considering notifying certain suppliers and partners of the company—including ******, known for its customer-centric ethos—regarding the business's treatment of its consumers. Additionally, it is hoped that the company’s CEO, Mr. Jeremy W****, is fully aware of these practices; if not, the complainant intends to ensure that he is duly informed to prevent any further reputational harm or internal oversight.
  
  
  Regards,
  
  
  
  **** **
  
  

  Business Response

  Date: 07/21/2025

  On June 6, 2025, *** ******* won a diaper pail in an auction but was denied a refund by the warehouse manager due to an issue with the item.
  Subsequently, *** ******* filed a credit card dispute (chargeback) for the transaction.
  This company views chargebacks with extreme seriousness, as they are not to be used to bypass the refund policy or expedite a refund.
  Investigating and responding to disputes consumes significant time and resources for our fraud team, and chargebacks can negatively impact the company with fines and a tarnished reputation. Typically, a bidder's account is deactivated following a credit card dispute, prohibiting their future participation in our auctions.
  
  *** ********* account was deactivated as a result of the chargeback. She then sent an email to the Support Team, issuing a list of demands, a deadline for response, and threats of negative online and BBB reviews.
  
  As an auction company specializing in product returns, seconds, and overstocks, we understand that our business model may not be suitable for everyone. We believe it is not a good fit for *** *******.
  When a bidder is denied a refund at the warehouse and then files a chargeback to circumvent our refund policy, we discontinue business with them.
  Since her account's deactivation, *** ******* began bidding under her husband’s account, which has also been deactivated.
  
  We advise *** ******* to explore other auction companies, as she is no longer welcome to participate in ours.  We also request she stop attempting to register for additional accounts.  If we are such a dishonest business, you would think she wouldn't wish to continue to bid at our locations.  
  

  This is the 3rd time responding to this complaint on here on top of numerous emails continually arguing her case.  There is nothing more to say about this issue.  

• Initial Complaint

  Date:07/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I only bid on “Brand New “ items that being said a lot of what I end up with is broken , won’t work and torn up . They refuse a refund period I have spend 1000 dollars for junk that is new . I called tried to speak with them . They do not talk on the phone you email. I just don’t understand how new is so much Junk. I just wanted my hard eenee money back. They are taking people for what little we have .

  Business Response

  Date: 07/08/2025

  Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well.  In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted.  We deal in secondary market items.  Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models. 
  We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
  We use 5 item classifications to describe the items listed on our website: 
  
  Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock. 
  

  Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units. 
  

  Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant liquidations or business closings. 
  

  As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. 
  

  Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store liquidations, shelf pulls, store displays, or refurbished goods. 
  

  Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidder’s responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.  
  

  Being familiar with these terms is very important as to how the item’s condition is assessed.  
  We always recommend doing a little homework online for larger purchases.  Double check to see how many boxes the item should be in.  That way you'll know if your item is complete or not.   
  All of these terms are posted in every auction and must be agreed to in order to place a bid.
  
  Ms. ****** did not inspect the item before leaving the location.  All items must be inspected and any issue must be addressed prior to the item leaving the location.  Had that been done, Ms. ****** would have been assisted with her item.  We list, in the auction terms and on the signs in the warehouses, that the items are to be inspected prior to leaving the building and if there are any issues, it can be handled at that time.  Once the item leaves, it is ineligible for a refund.  
  
  Ms. ****** had emailed the Support Team in May and June, five different times about items she did not inspect until she arrived home.  She was advised in the Team’s responses what she needs to do when picking up- each time.  
  
  Our lotters create auctions of over 100 items a day.  They do not have the time to closely inspect items they list, nor are they experts in the items they list.  Which is why we stress to bidders that they need to inspect their items. 
  At some point, it is the bidder’s responsibility to read the terms that they are agreeing to and to become familiar with the item description definitions. 
  
  We are unable to assist Ms. ****** with a refund for her item. 
  

  
  

• Initial Complaint

  Date:07/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Buyer beware!!
  On July 1, 2025 I went to BidFTA to pick up my items. It was my first time there and I wasn’t 100% sure what to do. I went and grabbed a cart and when I pulled it towards me the bottom shelf came down on my shin! It hurt so bad that it made me nauseous. I got a nice bruise and bump, but I powered through. It’s hot as heck in there, but I powered through. I find all of my items but one. I asked a very nice gentleman by the name of J**** to please help me find my item. He took me over to wall 5 and helped me get my item down and onto my cart.
  I went and checked out and was not told to check to make sure my items were accurate & there were no signs stating that we need to make sure the correct items are in the boxes because you’re SOL once you leave. I got home and found out it wasn’t the correct item by noticing the picture on the other side of the box. I didn’t open it and took it back just to exchange for the correct item. I didn’t ask for a refund, just the correct item. I did not open the box and it was obvious that I didn’t. The very rude gentleman that I spoke with regarding this situation was very condescending. I asked to speak to the manager and he called her on the walkie talkie and he spoke for me because apparently they have so many complaints that the
  manager is too lazy to come speak to me. She told this “gentleman” that I couldn’t have a refund (I didn’t want one!) I just wanted what I paid for! She also said that she knew that I could hear her and that all sales are final with a tone that was incredibly rude! Again…..I don’t want a refund! You all made the mistake and I have to pay for your incompetence. I wish the warehouse was back at Bargain Hunts. They were so nice and reminded people to check their items. Great customer service. LaVergne warehouse employees are not so rude, with the exception of J****.
  Give that sweet man a bonus.

  Business Response

  Date: 07/08/2025

  Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well.  In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted.  We deal in secondary market items.  Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models. 
  We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
  

  We use 5 item classifications to describe the items listed on our website: 
  
  Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock. 
  

  Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units. 
  

  Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant liquidations or business closings. 
  

  As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. 
  

  Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store liquidations, shelf pulls, store displays, or refurbished goods. 
  

  Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidder’s responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.  
  Being familiar with these terms is very important as to how the item’s condition is assessed.  
  We always recommend doing a little homework online for larger purchases.  Double check to see how many boxes the item should be in.  That way you'll know if your item is complete or not.   
  All of these terms are posted in every auction and must be agreed to in order to place a bid.
  
  Ms. ****** did not inspect the item before leaving the location.  All items must be inspected and any issue must be addressed prior to the item leaving the location.  Had that been done, Ms. ****** would have been assisted with her item.  We list, in the auction terms and on the signs in the warehouses, that the items are to be inspected prior to leaving the building and if there are any issues, it can be handled at that time.  Once the item leaves, it is ineligible for a refund.  
  
  Our lotters create auctions of over 100 items a day.  They do not have the time to closely inspect items they list, nor are they experts in the items they list.  Which is why we stress to bidders that they need to inspect their items. 
  At some point, it is the bidder’s responsibility to read the terms that they are agreeing to and to become familiar with the item description definitions. 
  
  We are unable to assist Ms. ****** with a refund for her item. 
  

  
  

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bid on a shed that was listed as brand new. The item description was read multiple times for the condition and completeness of the item. It did NOT mention it as incomplete until after I received my invoice. The listing also had no actual photos of the item till after the auction ended. The only description prior to ending was a click and paste of the manufacturer's description and the phots were all the same as well. The bids ramped up in the last hour and I feel the company has false bidders pushing the items up before changing the ad. I want a refund of my money or a truly complete item as it was originally advertised.

  Business Response

  Date: 06/25/2025

  Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well.  In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted.  We deal in secondary market items.  Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models. 
  

  We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
  We use 5 item classifications to describe the items listed on our website: 
  
  Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock. 
  

  Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units. 
  

  Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant liquidations or business closings. 
  

  As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. 
  

  Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store liquidations, shelf pulls, store displays, or refurbished goods. 
  

  Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidder’s responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.  
  Being familiar with these terms is very important as to how the item’s condition is assessed.

  We always recommend doing a little homework online for larger purchases.  Double check to see how many boxes the item should be in.  That way you'll know if your item is complete or not.   
  

  All of these terms are posted in every auction and must be agreed to in order to place a bid.
  
  Mr. ********’s item was listed as “Brand New” but also disclosed in the item description that it was an incomplete item.  
  Items can be listed as “brand new” or “good condition” and still be incomplete if the parts available are in “brand new” or “good condition” condition.  
  We do not change the item descriptions or classifications after the item has been posted and is active on auction.  If there ever is a need to update information- for instance, it was damaged in the warehouse after unloading- the item would either be pulled off of auction and re-listed with the new condition into another one or we would delete all of the bids on the item and update the item condition.  
  

  Mr. ******** simply did not read the item description. In looking at the bidding history, I am seeing another bidder placed an 851.00 max bid on the item 5 minutes before Mr. ******** placed his 890.00 max bid.  So, yes, the bidding would go up quickly because of the 1st bidder’s max bid.  We are an auction, people bid on items against each other.  That’s what happens in auctions.  
  Attached is the email thread from Mr. ********, the receipt, a screenshot of the bid history and the item listing on the auction.  
  
  Because of the nature of the business, we understand the scrutiny we are under and using deceptive tactics to try to sell an item certainly wouldn't result in a long-running business with a solid bidder base.  
  We would be unable to assist Mr. ******** with a refund for his item.
  
  
  
  
  

  
  

  Business Response

  Date: 07/21/2025

  Again...Mr. ********’s item was listed as “Brand New” but also disclosed in the item description that it was an incomplete item.  
  Items can be listed as “brand new” or “good condition” and still be incomplete if the parts available are in “brand new” or “good condition” condition.  
  We do not change the item descriptions or classifications after the item has been posted and is active on auction.  If there ever is a need to update information- for instance, it was damaged in the warehouse after unloading- the item would either be pulled off of auction and re-listed with the new condition into another one or we would delete all of the bids on the item and update the item condition.  
  
  Mr. ******** simply did not read the item description. In looking at the bidding history, I am seeing another bidder placed an 851.00 max bid on the item 5 minutes before Mr. ******** placed his 890.00 max bid.  So, yes, the bidding would go up quickly because of the 1st bidder’s max bid.  We are an auction, people bid on items against each other.  That’s what happens in auctions.  
  Attached is the email thread from Mr. ********, the receipt, a screenshot of the bid history and the item listing on the auction.  
  
  Because of the nature of the business, we understand the scrutiny we are under and using deceptive tactics to try to sell an item certainly wouldn't result in a long-running business with a solid bidder base.  
  We would be unable to assist Mr. ******** with a refund for his item.

  This is the 4th time responding to this complaint along with multiple emails from Mr. ********.  We will not be issuing a refund for his item that was described correctly.  

  Customer Answer

  Date: 07/24/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  (PLEASE TYPE YOUR REASONS HERE)
  
  
  
  
  Regards,
  
  
  
  *** *******
  
  

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ***** security system from bidfta, and before I left the location, I inspected the item. Upon inspection, the items in the box were not ***** products. Someone had switched out an old used security system that is missing parts.
  The dvr isn't even a dvr. As described in the ***** product, there is a micro SD card and the recording box doesn't have a place and it doesn't say ***** on the cameras or dvr.
  I spoke with the manager and an associate, and the manager said the product is " as is ".
  It's not even the right product in the box, so how could the actual ***** security system be " as is" ?
  I showed the manager and associate the items and they agreed it was not a swan security system, but still refused to refund the money I paid
  Also. The hardware is missing for mounting the cameras
  I would like a refund.

  Business Response

  Date: 06/25/2025

  Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well.  In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted.  We deal in secondary market items.  Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models. 
  We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
  

  We use 5 item classifications to describe the items listed on our website: 
  
  Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock. 
  

  Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units. 
  

  Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant liquidations or business closings. 
  

  As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. 
  

  Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store liquidations, shelf pulls, store displays, or refurbished goods. 
  

  Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidder’s responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.  
  

  Being familiar with these terms is very important as to how the item’s condition is assessed.  
  We always recommend doing a little homework online for larger purchases.  Double check to see how many boxes the item should be in.  That way you'll know if your item is complete or not.   
  All of these terms are posted in every auction and must be agreed to in order to place a bid.
  
  The item in question is an item with an “As-Is” description.  
   As Is:  Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. 
  As-Is items are simply that- As-Is.  They are non-refundable.  
  We always recommend taking advantage of the preview days and times to inspect anything you are interested in that is As-Is description.
  

  
  

  Customer Answer

  Date: 06/26/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  They say that the product is inspected. 

  The items was not inspected, because it's not a ***** product. Nothing in the package is *****. Whomever the owner was, took an old security system and put it in the box.

  You can not offer a product for sale, if it's not the original product.

  If the item was inspected, you would not have offered it for sale. 

  None of the item are *****.. Its junk that has no use. 

  Please refund my money.

  
  
  Regards,
  
  
  
  ******* ******
  
  

  Business Response

  Date: 07/02/2025

  The item in question is an item with an “As-Is” description.  
   As Is:  Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. 
  

  As-Is items are simply that- As-Is.  They are non-refundable.  
  

  We always recommend taking advantage of the preview days and times to inspect anything you are interested in that is As-Is description.

• Initial Complaint

  Date:06/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bid on what was advertised as two rocking chairs with a picture and everything. The msrp they had on this item was 459.99! I paid $63 total and was thrilled because I thought I had got a good deal. I go to pick up the item and it was a small box with a cushion cover only. The ********** KY location manager was rude and denied a refund and basically said you are out of luck. He was condescending and rude the whole time and my child had to witness this. This was a complete scam. They knew what they were doing by advertising it this way and it was soooo misleading. I wonder how often this happens at this location. 3 emails to the costumer support line who have also been no help. Google reviews are in agreeance that this location is known for this and their workers are so rude up their costumers. I’m tempted to file a small claims complaint in court just for justice and I would recommend anyone else that this happened to, to do the same. This has to stop! They can’t just keep scamming people out of money. I’ll attach the auction listing so you can see!

  Business Response

  Date: 06/30/2025

  Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well.  In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted.  We deal in secondary market items.  Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models. 
  We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
  We use 5 item classifications to describe the items listed on our website: 
  
  Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock. 
  

  Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units. 
  

  Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant liquidations or business closings. 
  

  As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. 
  

  Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store liquidations, shelf pulls, store displays, or refurbished goods. 
  

  Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidder’s responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.  
  

  Being familiar with these terms is very important as to how the item’s condition is assessed.  
  We always recommend doing a little homework online for larger purchases.  Double check to see how many boxes the item should be in.  That way you'll know if your item is complete or not.   
  All of these terms are posted in every auction and must be agreed to in order to place a bid.
  
  Ms. ******** bid on and won an item listed as “As-Is”.  As-Is items are defined as this in our auctions:

   As Is:  Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. 
  

  As-Is items are simply that- As-Is.  They are non-refundable.  
  

  We always recommend taking advantage of the preview days and times to inspect anything you are interested in that is As-Is description. 
  We are unable to assist Ms. ******** with a refund for her item.  Any information for her attorney can be found on our website.  
   

  
  

  Customer Answer

  Date: 07/15/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  (PLEASE TYPE YOUR REASONS HERE)
  
  
  
  
  Regards,
  
  
  
  ******** ********