Business ProfileforBidFTA

Bidder - ****** I’ve always pick up my items on time, because I understand their policy of 3 days item removal if not picked up. However, I won multiple items over $1,000 at some multiple items on 04/14/2024, and last day of pickup was 04/17. Since this was at multiple locations, so I picked up some on 04/15. Unfortunately on 04/16 my pregnant wife went into unexpected labor because when she was still far out due. As soon as we settled in the hospital, I reached out to BidFTA support to let them know I might not be able to pick up all my items because it’s due the next day and I do not know when my wife will put to bed. The Agent said there was nothing they can do about it because that is their policy. Yes, that is their policy but this is a medical emergency. I tried on the 17th to contact someone to pick up on my behalf.. They spent hrs at the store due to missing items. I then left my newborn and wife to go to another store, I spent over 3hrs at one store due to missing items. 6 items were declared missing and because of the time I had to spend I could not get to the other stores to pick up my items. I reached back out to the Agent to explain the situation that this company had put me to. Because my attempt to pick up my items even in the middle of serious medical emergency, I still could not get to the other stores because I was delayed at the ******** store while looking for all my missing items. I asked the agent to forward my email to the supervisor but she shut me down and said they don’t escalate. I could not get to the store because of two things, one, I had a critical family emergency, which I can provide evidence for. Two, your store kept me for 3 hrs because the items you sold for me was missing on the floor. So this is not just on me, and I need my refund or ability to pick up my items because these items are still in your stores annd not removed yet. They don’t care about people, and no regards for human lives.