Reviews
This profile includes reviews for Everything But the House's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 32 Customer Reviews
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Review fromFrance E
Date: 12/01/2022
2 starsLove, Love EBTH. I have lost count on how much money that I spent on This e-commerce website, well over $30,000.
If you’re looking to spin your wheels and spend countless hours at EBTH, look no farther than rigged auctions.
I won an item for $22.00. I stayed until the very end of the auction where it stated that I was the winner. Low and behold, I find out that I was outbid by $2.00 and lost the auction to another buyer by 3 minutes. There’s only one problem to the TIMELINE. Each New Bid extends the auction for five minutes. I even took photos of the transaction. What I wasn’t aware of is that now I have to take a snapshot of when I have won the item so that I don’t get outbid within 3 minutes.
Everything But the House
Date: 12/01/2022
Good Morning,Thank you for taking the time to give us feedback on your most recent experience. We sincerely apologize if the system communicated you were the winner after when you were outbid.You mentioned taking screenshots. Would you mind sending them to [email protected]? They will be reviewed by our Engineering Team and EBTH ****** Services will follow up with you immediately.We look forward to hearing from you and rectifying the situation.Review fromPaulette H
Date: 10/09/2022
1 starPurchase # 1. I placed a bid on a pair of earrings and won the highest bidder at $21.00. I agreed to pay shipping bringing the total to $25.45. This would cover earrings and shipping. However, I was billed to My credit card a total of $54.45. Purchase# 2. I saw the very same earrings I had just placed a bid on for $21.00 at $6. Placed a bid on the second pair for $10.00. Again I agreed to pay $4.45 for shipping which would have been $14.45 for shipyard earrings. However, l was charged $54.45 for purchase 2. I will call then to see if I can speak to somebody and have them correct this but if they do not I will never buy from them again. Further I will report to BBB. This is outrageous! I will never buy anything from EBTH again.Everything But the House
Date: 10/10/2022
Good Morning, We appreciate your willingness to discuss the shipping prices associated with the two purchases. We were able to review both invoices as well as all shipping quotes generated during the time of bidding. Unfortunately, we found zero results for shipping quotes tied to zip code *****. This indicates a shipping quote was not generated for the zip code during the auction time frame. We believe the amount you agreed to pay was the max bid of $21.00 plus the Everything Expedited Fee (3.5%). EBTH offers a number of payment types, each with varying degrees of immediacy. Using these payment types we can determine how quickly EBTH will have access to funds related to these payments and, by extension, how EBTH will prioritize necessary actions related to fulfillment of these items for our winning customers. In the instances where EBTH has near immediate access to funds, EBTH will prioritize fulfillment operations and add the service charge for the Everything Expedited Service. Payment methods this applies to include wire transfers, cashiers checks, credit cards and cash. In the instance where EBTH is required to wait for the payment to clear into our bank account such as an ACH payment EBTH will not provide the Everything Expedited Service or add the service charge to the buyer invoice. The shipping cost associated with each purchase was $25.91 and available for quote during the auction time frame. As a courtesy, we will refund the Everything Expedited Fee on each invoice. Please upload an ACH payment method if you choose to avoid this fee in the future. Best.
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