Reviews
This profile includes reviews for Everything But the House's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 32 Customer Reviews
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Review fromSarah B
Date: 01/11/2024
1 starTheir "diamonds" are a scam. They claim the following: "The natural or laboratory-grown origin of color diamonds and diffused or surface coated gemstones cannot be determined without more advanced laboratory testing." THIS IS NOT TRUE. It was very easy for a skilled jeweler to identify that these stones were altered and of poor quality. In fact, I listed the rings on **** using the wording of **** and the rings were returned for failure to meet authenticity as advertised! Here is their response: "I appreciate you reaching out about the previous 3 purchases. The phrase 'origin undetermined' means EBTH was unable to determine if the diamond was natural or lab. EBTH uses a ******** ****** to test all clear diamonds before listing. Colored diamonds, however, are not able to be tested due to the limits of the technology at our disposal. This is why all three listings have the following disclosure: The natural or laboratory-grown origin of color diamonds and diffused or surface coated gemstones cannot be determined without more advanced laboratory testing. Please locate that disclaimer on all three listings for verification of the above statement. If you have documentation showing the gemstones are not diamonds, please reply to this email with that documentation and the method used to test and I will review it." This is a total scam. Buyer be warned.Review fromjackie s
Date: 12/19/2023
1 starI couldn't agree more with the prior review left by ** *. I have been a faithful paying customer for years and have spent EXACTLY $70,918.16 with EBTH. Over the years I have received items where they neglected to include defects under the description of several items. I said nothing and would take these items to either a cobbler or tailor depending on the item, and it's need for repair. I recently received an item that had a hole in the front and center of the tee shirt. When I initially reached out I was met with defiance. They told me it didn't affect the overall character of the item. Would you want to wear a shirt with a hole in the front? I highly doubt it. I pushed the issue further and it was finally agreed that if I returned the item they would refund my credit card. In all honesty I don't believe I was ever granted that refund. So, recently I purchased a pair of high end shoes, and once again there was a defect not listed in the description. I reached out and supplied photos to reveal the defect. They responded with saying that their fashion team would have never missed the defect. I explained that their fashion team is human and therefore capable of mistakes. They disagreed which implies that I caused the broken strap. How totally unprofessional. It seem these days that everyone wants to avoid responsibility and cast blame on you for their mistakes. What is wrong with this world?. This online site is certainly raking in millions and yet will not take care of their customers. In their mission statement they claim, and I quote "To provide an unparalleled level of service. Their commitment to EACH & EVERY customer is cemented by their uncommon promise. If they don't hold up their end of the bargain they'll do their best to make it right". If you're not going to stand by your statement then don't claim it.
Everything But the House
Date: 12/21/2023
Good Morning Ms. *****, EBTH received your complaint regarding the Gucci top back on May 22, 2023. We worked quickly to resolve the issue but ran into trouble when you were unable to send photos of the damage you described receiving. From reviewing the case, you were unsuccessful in sending the photos until June 13, 2023, of which nothing could be seen so on June 14th we emailed a shipping label to have the ***** shirt mailed back for review and observed the pin-sized hole. We offered a partial refund in case you wanted to keep the item and when you declined, we refunded in full. At no time was there defiance observed in the communication from our EBTH Representative. With regards to the shoes, we have too reviewed that case. Your photos show the strap in complete disrepair and barely hanging onto the piece. As discussed in both the case and now this review, this level of poor condition would have been unable to miss in both photography and cataloging. As shown in the listing, the shoes were not in that condition when they were in our possession and that level of damage does not come from shipping. While we would love the opportunity to regain your trust, we understand how frustrated you must be. Best of luck on the 29 items you are currently following and please feel free to reach out to us should you have any issues in the future.Review fromJo P
Date: 10/14/2023
1 starI have purchased porcelain items from their auction TWICE that were broken and worthless before they sold them, but they didn't disclose the breaks in their descriptions. The first time they refunded the purchase, but it was a hassle to get to that point. The second time they have given me the run-around and stonewalled me!!! I WILL NEVER PURCHASE ANYTHING AGAIN FROM THIS COMPANY! (They also sold me counterfeit jewelry that they claimed was verified, but I didn't go to the trouble of proving it to them, so I lost that money, as well.)Review fromShawn M
Date: 06/21/2023
1 starWas winning bid on 2 flat pieces of paper, artwork measuring 8 11. My first purchases and was excited about the site. Item cost: $17 total, shipping cost: $56 additional which could easily fit in a $10 ***** envelope. Very inefficient and ineffective way to run a business.Review fromDon Y
Date: 06/07/2023
2 starsI just purchased 8 separate ****** Silver Dollar coins in the same auction. No problem with the bidding, but the shipping is outrageous!! ETBH insists on shipping each individual coin by itself, instead of, easily putting all 8 coins in one shipping package! As each shipping package costs $27.03 to ship, this process has added over $250 extra to my order. Called ETBH and their explanation was not that they wouldn't fit, but that this shipping process made them more efficient internally. So ETBH makes the customer pay out of their pockets to make ETBH internally efficient. I've been involved with numerous auction houses and they ALL make 1 shipping package for multiple coin purchases, never individual shipping packages for each purchased coin. This also seems to set me up for an increased chance of missing or damaged shipping packages since there are now 8 packages coming instead of just 1!!Review fromLorrie K
Date: 05/24/2023
1 starI have had to open another case regarding another piece of jewelry not as described. Stated sterling with quartz stone.
Made a case- had taken it to jeweler- stated not sterling and not quartz but cz
Took them a week to respond- sent to other msg in meantime as now my mother in law has passed and I don’t have time to run this item 40 minutes one way to their warehouse. And 40 minutes back.
Wanted written statement from my jeweler
Couldn’t provide without paying for an appraisal which makes sense- they don’t do that for free. So I am supposed to incur that cost even though a jeweler who is GIA certified has inspected it. She responded stating she could send mailing label. I say ok but it takes her to end of business to provide it. At this point I have to work and inability to drop it off but my husband ends up doing it. So now who knows how long it will take them.Everything But the House
Date: 05/25/2023
Good Morning **********************,We are sorry to learn you are frustrated with EBTH's processes and procedures. We understand the frustration but do require written documentation refuting any listing on EBTH. We have reviewed the communication with our ************************** and see the shipping label was issued 3 days ago. Today, the item arrived at our facility. Our Gemology staff are currently re-reviewing the item and will respond shortly. We appreciate you taking the time to make ** aware of your negative experience. We strive to provide excellent customer service and apologize for the inconvenience this has caused. Please let ** know if you have additional questions, concerns, or comments.Warm Regards.The EBTH TeamReview fromVictor U
Date: 04/29/2023
1 starI have purchased from this site in the past. I recently won an item and it arrived broken. This item arrived 4/4. Right away I sent an email and photographed the item. I received a general response wanting a description and pictures from every angle. Sent them in and got a response saying it will be solved in 14 days. The 14 days passed and still nothing. I left a voicemail and sent an email. No response to either. This item cost ?? 197. I have never experienced such poor level of customer service. I don’t understand why it takes a month to issue a refund. I have worked in the customer service industry my whole life and this would be unacceptable in any situation.Review fromMichael M
Date: 04/02/2023
1 starI just had a similar situation with being out bid on an item at the last instant. EBTH clock when it goes from two minutes to one minute it takes twenty to twenty five seconds to start counting from sixty down to zero. Someone popped in before zero and beat me out. I know when there’s a new bid the clock goes back to five minutes. ( actually it goes back to almost five and a half minutes)Everything But the House
Date: 04/03/2023
Good Afternoon, We appreciate you reaching out regarding the confusion surrounding our bid ending time. We understand our Director of Client Services contacted you to discuss the matter in more detail. The reason for the perceived delay is due to the minute marker interpretation. The 5-minute mark means the item is counting down from 5 minutes and 59 seconds to 5 minutes exactly. The 4-minute mark means the item is counting down from 4 minutes and 59 seconds to 4 minutes exactly. This continues to the 60-second mark. As you observed, there would be a delay at the 1-minute mark because the counter is decreasing from 1 minute 59 seconds to 1 minute exactly. Once that time has expired, the counter moves to 59 seconds, 58 seconds, 57 seconds, and so forth, and so on. We hope this clarification helps!Review fromKaty R
Date: 04/01/2023
1 starI’m 2 weeks “late” picking up a pink pillow for my daughter and have been charged 3x what I paid for it in “storage fees.” I’ve purchased from EBTH for years and have never had anything like this happen. The new way you are doing business is not ok. I’m so turned off and I hope others realize this before they start getting charged random storage fees WEEKLY! Bad business is BAD BUSINESS! You all are doing bad. You used to be so much better. It’s actually sad.Everything But the House
Date: 04/03/2023
Good Morning ****,We appreciate the feedback and are sorry to hear your opinions on the storage fee policy. EBTH communicates a 7-day pickup window at the time of purchase. Then, we give another 7-day grace ******* After 14 days, a storage fee is charged weekly until the item is picked up.If you would like to call ****** Services and schedule a pickup for 10+ items or request an extension with a scheduled pickup date, we are happy to accomodate.We hope you continue to find value in all things uncommon!Review fromCheryl P
Date: 02/03/2023
1 starBought a $70 silver ring and was sent a pladtic piece of garbage.
Notified EBTH and my credit card disputed the swapped item/purchase.
EbTH responded by pointing out that I agreed to buy the item "as is". I did NOT agree to buy a completely different, bogus item!!!
Will never-- and will make sure that others-- never do business with this scam company, EBTH.Everything But the House
Date: 02/03/2023
Good Afternoon ****************,Upon receiving your complaint, we reviewed all communication regarding the purchase of ***********) Sterling Diamond Ring. On 12/6/2022 12:05 PM, you spoke with a ****** Services agent regarding the receipt of the ring. You explained the ring had been replaced with a different ring so EBTH offered to file a shipping claim with ****** At that time, you notified EBTH you had already filed a dispute with your credit card company. When a dispute is filed, the credit card company takes over mediation so ****** Services could be of no further help.I do not show a record of EBTH communicating that you bought the item as 'as is'. When customers take issue with our listing, we ask them to provide evidence and review it accordingly. If EBTH makes a mistake, we will own it. Best wishes.
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