Reviews
This profile includes reviews for Universal Windows Direct's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 269 Customer Reviews
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Review fromB. P.
Date: 07/07/2023
1 starTerrible company, zero integrity, can not be trusted.
Multiple problems with our salesman. Either a liar, incompetent or both. Lied to about when financing would start, pricing mistakes on the original contract, window measurer hour late to an appointment after my wife left work early to work with their schedule.
Our salesman Ricky either didn’t count our windows right or straight up lied to us to close the sale. 3 windows he told us were included in the quote didn’t get replaced and now they want to charge $3,600 for three 12x16 windows. Thankfully we didn’t agree as they were trying to screw us again. Magically they came down to $2,500 which is still way over priced. Not the point anyway.
One of their employees, who come to find out was no longer with the company very shortly after we signed (likely due to incompetence/lies) made made a major mistake/lie and the company refuses to do anything about it. We never would have signed if we were quoted correctly. When things go wrong with this company, which they will, they will not make it right. I don’t have enough bad things to say about my experience with universal windows.
The area sales manager Jason can not be trusted either.
I talked to a lady named Shannon from customer service on the phone who I feel like slipped and implied that if the salesman had put the three windows in the original contract then the price would have been lower than what they are offering to complete the project now.
Universal Windows Direct
Date: 07/12/2023
****** we are sorry to hear of your dissatisfaction with your experience. Our management and Customer Experience Department has been in communication with you to assist in addressing your concerns. To discuss further, contact them directly.B. P.
Date: 07/13/2023
Your “management and customer experience department” has been in communication with me but hasn’t done any assisting. I’m done with them and your company. Now it’s time to let as many people as possible know how you guys run your business so hopefully someone else doesn’t get scammed.Review fromDaniel V
Date: 07/07/2023
5 starsGreat service! From the sale with Jake at the beginning all the way to the install today with I believe Dale? And a couple other fantastic guys! Very clean and got installed in a fraction of time! Had a little mix up on the loan but got it straightened out right away! Keep up the great work!Universal Windows Direct
Date: 07/12/2023
******* we are thrilled to hear our team provided you with a professional experience from start to finish! Thanks again for choosing Universal Windows Direct for your home-improvement project!Review fromJanet M
Date: 07/07/2023
1 starI am a homeowner who is also a single woman. I recently called Universal windows direct to schedule an appointment for an estimate. The company agent who answered my call assumed that I am married; ask if my husband would present at the time of the appointment, and when I stated that I am unmarried, they proceeded to ask about my significant other and borderline demanded that a man be present in order to help me make a decision. I am a homeowner that cannot get an appointment for window replacement because I’m not in a marital /?partner relationship. Is this really possible in 2023? I posted a review on this company’s site and it was deleted. How can I get the word out about this issue and change this situation for all of us single, woman homeowners? Thank you, *****Universal Windows Direct
Date: 07/12/2023
Janet, we are truly sorry to hear about your experience with us and promise this is not the service we aim to provide our homeowners with. Thank you for bringing this to our attention as we will be sure to pass along this feedback to management to make necessary improvements to avoid this in the future.Review fromC. D
Date: 06/29/2023
1 starThe sales person spoke English. I Purchased the windows. First windows were measured wrong. Waited another month and the new windows came in. They sent two installers that could not speak English. There was a problem and of course they couldn’t tell me what the problem was. When I asked a question, I received a shoulder shrug. They spent 3/4 of the day and I could not communicate at all. I called and Apparently Universal Windows Direct thinks that’s OK. As a customer, I would not use them again. We are in the United States. English is the language of choice.Universal Windows Direct
Date: 07/12/2023
C, we are truly sorry to hear about your experience with us and the language barrier with our installer which caused frustration for you during this experience. We will be sure to share this feedback with our management to make necessary changes to improve moving forward. If you wish to discuss your experience further, please contact us directly at ****************************************** for further assistance.Review fromTracy S
Date: 06/27/2023
2 starsProducts look nice however they are incredibly overpriced and the salesman was way too pushy. If I receive an estimate for $17k, but it could be $14k if I sign today.. then when I don’t want to sign today it miraculously drops to $10k it only tells me they were pushing a product at an astronomical markup, not that I’m getting an amazing deal. The salesman also made an insulting comment when he realized I was not willing to sign a contract the same day.Universal Windows Direct
Date: 06/28/2023
Tracy, we are truly sorry to hear about your sales experience with our representative. We provide competitive pricing for our products and apologize that we were not the right choice for you. We will note the negative feedback of your sales representative and share with management to make necessary changes for our team to improve moving forward. If you wish to share any additional feedback with us, please contact us directly at *******************************************Review fromDan N
Date: 06/20/2023
5 starsArin and team did a wonderful job. Fast, efficient and cleaned up after.Universal Windows Direct
Date: 06/28/2023
Dan, we appreciate your feedback and thrilled to hear Arin and his crew provided you with an efficient installation experience. Thanks again for choosing Universal Windows Direct for your home-improvement needs.Review fromKaren D.
Date: 06/16/2023
1 starWhen we signed the contract we were told our entryway would be in stalled in March 2023. They got their money the same day. It is now June 2023 and no entryway. We have been paying on this door since January 2023. March they told us the door wasn't ready. We weren't told anything after that. My husband would call and ask where our order was. They told us it's back ordered. Now they finally given an installation date of June 19. Today they called and left a message that they can't make that date. What is going on? We can't reschedule . My husband took off for this date. The following week I 'm having surgery and won't be up to having this done for a month. Very poor service. We feel like fools trusting you. This is not acceptable.Universal Windows Direct
Date: 06/28/2023
Karen, we are truly sorry to hear about the lack of customer service during your experience and understand your frustration. We have reviewed your account with us and see our team has addressed your concerns on 6/21. If you have any further questions or concerns, please contact us directly at ****************************************** for assistance.Review fromWill G
Date: 06/15/2023
5 starsNothing but positive things to say about this company. Joey and Cody were fantastic on the installation, going above and beyond to utilize the original 1934 wood frame to maintain the look and aesthetic of the window.
Whole house is of windows is finally done. If I ever move and need to replace windows, it will be with Universal.Universal Windows Direct
Date: 06/28/2023
Will, we are thrilled to hear Joey and Cody provided you with an exceptional installation experience from start to finish! Thanks again for trusting us at Universal Windows Direct for your home's replacement windows!Review fromMike S
Date: 06/14/2023
5 starsJake was very professional showing us a great window with the super pacer technology. He was friendly and gave us a fair price. We really needed this done and are exited about the new windows.Universal Windows Direct
Date: 06/28/2023
Mike, we appreciate you sharing this feedback on your experience with our sales representative Jake! We are thrilled to hear he provided you with such a professional sales presentation and can't wait for you to be loving your new windows!Review fromLisa H
Date: 06/13/2023
5 starsRyan, my installer was excellent. He showed up on time, was professional and courteous and did a great job tearing apart my 100+ year old windows to make the new ones fit perfectly !! They look great! I’m getting compliments from all of my neighbors! So happy I choose Universal Windows Direct!Universal Windows Direct
Date: 06/28/2023
Lisa, we are thrilled to hear Ryan provided you with an excellent installation process of your new windows. Thanks again for trusting Universal Windows Direct with your home-improvement project.
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