Reviews
This profile includes reviews for Universal Windows Direct's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 270 Customer Reviews
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Review fromSolange T
Date: 08/02/2023
5 starsThe windows look great the service was excellent. Thank you Ryan for a job well done!
Universal Windows Direct
Date: 08/07/2023
*******, we appreciate your feedback and thrilled to hear Ryan provided you with a great installation experience. Thanks again for trusting Universal Windows Direct with your home-improvement project.Review fromKatelynn R
Date: 08/01/2023
5 starsJake was extremely helpful in helping me find me some new windows! He explained everything down to the process on how the windows are installed! Really professional and would recommend again!Universal Windows Direct
Date: 08/03/2023
********, we are thrilled to hear Jake provided you with a thorough sales presentation of our replacement windows. If you have any additional questions, please don't hesitate to reach out!Review fromDave H
Date: 07/30/2023
5 starsJason B demonstrated the best in customer service. He was knowledgeable, courteous, and professionalUniversal Windows Direct
Date: 08/03/2023
Dave, we are thrilled to hear Jason provided you such a professional experience. Should you have any questions, please don't hesitate to reach out!Review fromS. G.
Date: 07/26/2023
1 starCan’t leave less than one star. Our project has been open for over a year. We first had issues with a window installer breaking into our home. Nothing came of that. Now our project still isn’t complete. Every week we get a different update that we have to call and ask for. No money has been credited to our project and, I would never recommend this company to ANYONE.Universal Windows Direct
Date: 07/27/2023
****** we are truly sorry to hear about your experience with us and understand your frustration at this time. We have reviewed your account and see our Customer Experience Department reached out yesterday to provide you with an estimated arrival for your frame. Should you have additional questions at this time, please contact them directly at ************* for direct assistance.S. G.
Date: 07/27/2023
We want a credit to our account for the trouble you have caused. That number does not consistently give you someone to talk to and you never escalate internally even after us constantly asking to speak to someone higher up.Review fromMaggie B
Date: 07/26/2023
5 starsJake was extremely thorough, informative and kind. We learned so much via his presentation that I never knew about windows and was very impressed with the company overall.Universal Windows Direct
Date: 07/27/2023
******, we appreciate your kind words and thrilled to hear Maggie provided you with a great sales presentation. If you have any questions at this time, please don't hesitate to reach out!Review fromSydney B
Date: 07/18/2023
1 starI scheduled a free window quote, then upon discussing with my partner we decided to prioritize other things right now. I called to cancel the quote appointment. The man I spoke to was disrespectful and kept pressuring me to keep the appointment. I said multiple times that I still want to cancel and that he needs to respect my wishes and my boundaries. He would not stop. It was EXTREMELY unprofessional and turned me away completely from ever using this company for future projects.Universal Windows Direct
Date: 07/27/2023
Sydney, we are truly sorry to hear about your experience with us. We apologize for the aggressiveness you experienced while expressing your want to cancel your sales appointment with us. If you wish to provide us further detail of this experience or explain your reason for canceling with us, please contact us at ****************************************** to share.Review fromSharon Z
Date: 07/17/2023
5 starsI just met with Jake from Universal Windows Direct. He was a super nice guy and very informative. I most appreciated that he was candid about a couple of windows, something that other sales men wouldn't say so that they could get a bigger sale. I already knew before meeting with him that I would be choosing a good energy efficient option, so he told me about all the positive outcomes I will see after they are installed. He was nicely detailed about both the products and the company he works for. When it came to pricing he was explanatory about all the available options. You can see that he truly likes the company he works for and that speaks volumes about the product and it's quality. I can't wait to get my new windows!!Universal Windows Direct
Date: 07/27/2023
******, we appreciate you providing us with this feedback of your sales experience with us! We are thrilled to hear Jake provided you with a knowledgeable and professional presentation. We can't wait for you to be loving your new windows!Review fromDenise S
Date: 07/11/2023
5 starsJake was a wonderful sales man he explained everything about the windows how they are made all about the company he explained all about the super saver that is in between the glass for the thermal reinforcement.
We very pleased with everything.Universal Windows Direct
Date: 07/13/2023
Denise, we appreciate you sharing this feedback with us and thrilled to hear Jake provided you with such a great sales presentation. If you have any questions, please don't hesitate to reach out!Review fromK. G.
Date: 07/10/2023
1 starI purchased a large bow window in October 2020. Due to manufacturing delays the window was installed in January 2021 within a year of the install we noticed that the window was dropping. The company came back out in April 2022 and said that the window needed to be re-ordered. Estimate was approximately 12 weeks at that time. In September 2022 I had yet to hear any updates on the replacement window and with the credit card promotion coming to an end and payment due in full to avoid interest charges. I contacted the company. After weeks of trying to figure out why we were still waiting on parts. The window was again re-ordered in November 2022 with additional weight time and no urgency at all from the company. There was obvious air flow during the cold winter months, which made this process even more frustrating. Again, there were multiple extensions in the anticipated arrival of the new install. Finally, the parts were in, and the new window was installed this May. However, after the window was put in, I was informed that the trim kit was not available. A new trim kit had to be ordered and that was another six weeks. Proximately six weeks later I received a call that the trim kit was in and someone was out within a week to install. However, all of the trim kit was not available and I am west still waiting for a window that was purchased in October 2020. I contacted the company today with questions which prompted more frustration and I was told that my frustrations were appreciate it yet my my questions cannot be answered. Extremely frustrated with the customer service with universal windows direct. With paying over $7000 for a single window, you would think there would be more attention to detail. Would not recommend this company to anyone.Universal Windows Direct
Date: 07/13/2023
Kat, we are truly sorry to hear about your experience with us and understand your frustration with this experience. We would love the opportunity to assist you making things right and answer any questions you have at this time. Please contact us at (855)293-7813 for direct assistance.K. G.
Date: 07/19/2023
Hello.
I appreciate your response however the customer service number that you have provided is the same number I have used to contact about my issues over the past year and a half and after requesting multiple times for someone to contact me with a more detailed explanation that has not occurred. My email has been privately linked if you would kindly reach out at your convenience.Review fromDan H
Date: 07/07/2023
1 starWish I went with a different company. Needed to reinstall my windows.
FORCED me to close on sale
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