Reviews
This profile includes reviews for Universal Windows Direct's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 269 Customer Reviews
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Review fromJasmine B
Date: 12/28/2022
5 starsWindow estimate was very fast and efficient. Jake is a very knowledgeable and genuine representative!
Universal Windows Direct
Date: 12/28/2022
*******, we are thrilled to hear Jake provided you with a efficient and knowledgeable sales presentation. If you have any questions, please don't hesitate to reach out.Review fromJohn H
Date: 12/23/2022
1 starIt took over a year and 5 different install crews from different parts of the midwest to get my windows installed to what they say is correct. During this time, Universal had to reorder new frames, new windows, reinstall some windows and finish outside trim correctly. It's now maybe 2 months later, December in St. Louis, and its -6 degrees outside. My windows leak air and moisture is developing on the inside of all my windows. What a waist of 1000s of dollars. Manager Mark ****** even promised a new patio door for compensation. Never got the door, and now he's not returning calls. I don't recommend this product if you live where you might have anything but mild weather.Universal Windows Direct
Date: 12/28/2022
John, we are truly sorry to hear of the lack of satisfaction with your experience with us. We see you have been in communication with our team to schedule servicing to address your concerns. Please contact them directly at ****************************************** for further assistance.Review fromLisa M
Date: 12/22/2022
5 starsI had a little hiccup, my windows were not measured correctly. Make sure the person measuring ooens your old windows go make sure they get the true measurements. My windows had to be reordered but they offered to install on a Saturday so I did not have to take off work again and ai was happy with this solution.
My doors took a while to come in due to supply chain issues ( no fault of Universal Windows) and they were installed today.
I am happy I went with UW. Lifetime warranty that can transfer for 30 years to a new owner.Universal Windows Direct
Date: 12/28/2022
Lisa, we appreciate your honest feedback regarding your experience with us. We are thrilled to hear that our team met your expectations with a professional experience despite any issues throughout the process. Thanks again for choosing Universal Windows Direct for your home-improvement project.Review fromKimberlee T
Date: 12/21/2022
5 starsThe three men that installed my windows were all professional and courteous. My windows look awesome and I can’t wait until I can get the other half of my house done.Review fromMicheal F
Date: 12/21/2022
1 starWe have been waiting for over a year for our window installation to be complete. Our job involves 7 windows. On the day of installation it was discovered that 5 of the 7 windows were measured incorrectly. We opted not to have any installed until we had a complete set. Then the correct sized windows arrived and installation scheduled. Installation attempt 2 we discovered that the 2 correct windows were missing at the warehouse. We opted to install what they had because we did t want them lost again. After 2 months or so with no contact we had to call to find out when we were getting the new windows. Fast forward a few months and the last 2 windows are installed but damaged. Fast forward a few more months and the replacement windows arrive but the latches don’t line up. An attempt was made to fix it on the spot but one of the windows gets cracked. That was last week. Today I get a call asking me to pay the remaining balance on an incomplete job. Was told the cracked window was a warranty issue and it would not be ordered until I paid. The job has not been completed so I do not understand how warranty comes in to play yet. They claim it has but I never said to anybody or signed anything stating that.Universal Windows Direct
Date: 12/28/2022
Michael, we are truly sorry to hear about your experience with us and understand your frustration at this time. To discuss your concerns in further detail, please contact our service team directly at *******************************************Review fromCarey S
Date: 12/21/2022
5 starsVery pleased! The windows look wonderful and the installers were efficient and professional.Universal Windows Direct
Date: 12/23/2022
Carey, we are thrilled to hear our installers provided you with efficient service. Thanks again for trusting us with your home-improvement project.Review fromRobert S
Date: 12/20/2022
5 starsExcellent product and very professional installers. Properly cleaned up and did the job right.Universal Windows Direct
Date: 12/23/2022
Robert, we are thrilled to hear our installers provided you with a professional experience. Thanks again for trusting us with your home-improvement project.^JDReview fromLisa H
Date: 12/20/2022
5 starsExcellent service and beautiful windows. I’ve replaced all of my windows over the last six years or so. These four were the last. So pretty! Huge difference in quality. I highly recommend Universal Windows. They are worth the cost.Universal Windows Direct
Date: 12/23/2022
Lisa, we are thrilled to hear our team provided you with a great experience and enjoying your beautiful windows. Thanks again for choosing us at Universal Windows Direct for your home-improvement project.Review fromPaula M.
Date: 12/20/2022
1 starIn March 2022, we contracted with Universal Windows Direct to replace our two front windows. Just before the Fourth of July, they installed our windows but did not complete the trim around one of the windows. The installer told us they would be back the next business day. Months passed. After repeated attempts to get the job completed, they finally came to our house the first week of December but instead of putting trim around our window to match the other window, they put mortar and didn’t do a very good job of that. Now the trim on the windows in the front of our house does NOT match. In the front of our house!!! I found them difficult to work with and difficult to reach by phone. I would not recommend this company to anyone.Universal Windows Direct
Date: 12/23/2022
****** we are truly sorry to hear our team did not meet your expectations throughout this experience. Here at Universal Windows Direct we aim to provide each homeowner with a positive experience and want to do our part to turn this around for you. Please contact us at ****************************************** *o discuss your concerns further so we can properly resolve.Paula M.
Date: 12/23/2022
If I were to contact Customer Service again, how will this time be any different from all the other times. Especially when most of the times you wouldn’t even return my calls.Review fromSherry B
Date: 12/19/2022
1 starSales and installation were great had windows done in I believe 2017.
But it has been since January 2022 that I am waiting for a replacement.
This makes no since. They even came out with the wrong window once.Universal Windows Direct
Date: 12/20/2022
Sherry, we are truly sorry to hear about this inconvenience and understand your frustration. We have reviewed your account and see our team did contact you to inform parts would be picked up by 12/29. If you have additional questions, please contact our team at ****************************************** for direct assistance.
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