Reviews
This profile includes reviews for Universal Windows Direct's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 270 Customer Reviews
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Review fromJulia J
Date: 01/23/2023
5 starsWow! Beautiful windows quick & easy.. Ben Drake and his team did a fabulous job.
Universal Windows Direct
Date: 01/23/2023
Julia, we appreciate your kind words and trusting our team with your home-improvement project.Review fromKayla B
Date: 01/19/2023
5 starsThe process from start to finish has been smooth and everyone we’ve been in contact with has been so helpful and kind. We got all of our windows installed today and could not be happier with the result. Worth every penny.Universal Windows Direct
Date: 01/23/2023
Kayla, we appreciate your feedback and thrilled to hear our team provided you with an exceptional experience from start to finish. Thanks again for choosing Universal Windows Direct with your home-improvement project.Review fromR.J. L
Date: 01/19/2023
5 starsWe’ve had work performed two separate times and have had warranty work done. Always a pleasant, professional experience!Universal Windows Direct
Date: 01/23/2023
R.J. We are thrilled to hear our team has provided you with an exceptional experience once again. Thanks for trusting us at Universal Windows Direct again with your home-improvement project.Review fromCarl M.
Date: 01/19/2023
5 starsJake was very informative and explained the value of the window. Very professional and a great personality. Enjoyed the presentation.Universal Windows Direct
Date: 01/23/2023
Carl, we are thrilled to hear Jake provided you with an exceptional sales presentation. If you have any additional questions, please don't hesitate to reach out.Review fromTracy B
Date: 01/19/2023
5 starsThe installers were great! They cleaned up everything. Very nice from start to finish. I love my windows!Universal Windows Direct
Date: 01/23/2023
Tracy, we are thrilled to hear our team provided you with a great experience from start to finish. Thanks again for choosing us at Universal Windows Direct with your home-improvement project.Review fromDonna A.
Date: 01/18/2023
5 starsJake did an exceptional presentation of the window products! He was very professional; pleasant and VERY knowledgeable! He took great pride explaining everything to us and we appreciated that! We placed our order for 7 windows!,
***** * ***** *Universal Windows Direct
Date: 01/23/2023
Donna, we are thrilled to hear our sales rep Jake provided you with such a professional sales experience. We can't wait for you to love your new windows!Review fromGregory L.
Date: 01/18/2023
1 starOn 10/27/22 We sat down with Josh ******** sell man to get windows install, We agree that two windows plus 3 screens from old windows would be install ,,, however windows came just two and no screens, they play a game to get inside to install windows once they was ready 6 weeks later and lie and fill out papers saying they would bring back screens and we still have all sticks on our window as agree with measurements they would bring out screens ..also agree to fill out on paper work, before installing they would bring back screens ,,another dated which never happen but later we received a call they don't cover screens to other companies windows ,, which should have been said from start ,,, it's totally bad business when you agree to something then play games to get funds out of people, I want a reduce price or screens as promiseUniversal Windows Direct
Date: 01/23/2023
Gregory, we are truly sorry to hear about your experience with us. Our team is looking into your concerns to try and address your issues for resolution. If you have additional questions, please message us at [email protected] for assistance.Review fromKristen C
Date: 01/17/2023
5 starsGreat work. They made sure everything was very clean before they leftUniversal Windows Direct
Date: 01/23/2023
Kristen, we appreciate your feedback and we're thrilled to hear our installers provided you with such an exceptional experience. Thanks again for choosing Universal Windows Direct for your home-improvement project.Review fromElizabeth T
Date: 01/11/2023
5 starsJim and Ken installed 8 windows for us. They were polite and efficient, finishing the job in 8 hours. The Windows are beautiful! We recommend them highly.Universal Windows Direct
Date: 01/17/2023
Elizabeth, we are thrilled to hear Jim and Ken provided you such a great installation experience. Thanks again for choosing Universal Windows Direct for your home-improvement project.Review fromJennifer S
Date: 01/10/2023
1 starHorrible customer service horrible workmanship. They made mistakea and broke my firepit. They made the window opening larger than it was so now the trim I ordered doesnt fit. I got the run around.Universal Windows Direct
Date: 01/17/2023
Jennifer, we are truly sorry to hear about your experience with us and understand your frustration. We have reviewed your account and see our management team has contacted you regarding your concerns. In the future should you have any additional questions or concerns, please feel free to contact us directly at ****************************************** *** **********.
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