Reviews
This profile includes reviews for Universal Windows Direct's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 270 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromTRACY J
Date: 02/08/2023
1 starI want to warn you not to pay up front and consider an alternative company. After financing through company program and paying up front I was blown away at the way I was treated and it took 11 painful months of no shows for installs, weekly calls to company, management, to get the windows complete. The company has limited crews and over the 11 months sent multiple different people and crews from surrounding states to complete my install. Most spoke little English and were ill prepared for the job upon arrival. They weren’t apologetic and didn’t seem to care about the hassle. A project that was supposed to be exciting, suddenly became dreaded. I was so very disappointed after spending a large amount of money for this project.
Universal Windows Direct
Date: 02/13/2023
Tracy, we are truly sorry to hear about this installation experience with us. We have reviewed your account and see our Customer Experience team has places orders for replacement screen and servicing ordering to address your concerns. For any further concerns you may have, please contact them directly at ****************************************** for assistance.Review fromHolly K
Date: 02/07/2023
1 starBack in December of 2021, Universal Windows Direct from Bedford Hts, Ohio came to do over 15 windows for me at my home in Pittsburgh. They forgot to measure for one of the windows, did not have 3 of the other windows and 1 window was mismeasured. They put a bay window in for me in my dining room and did not miter the corners of the window, just a straight piece of wood. The handles to crank the windows open are floating so you cannot put any pressure on the crank to open the windows. The had chipped off freshly painted walls in my 3 bedrooms, dining room and hallway. With the one window that was removed before they checked to see if they had the replacement, they destroyed my frame and had to piece it back together with foam, and it still is like this 13 months later. The screens for the windows do not fit any of the windows installed. Also, I paid for micro screens that you should not be able to see the screen, but I received the cheap screens. I complained to the company, and they sent out someone to investigate. The man reported that it was a horrible job and that the installers were fired. I asked for my deposit back and that they could have their windows once I replaced their windows with a one's that were decent. I had talked to this company many times asking for them reimburse me so I can put a downpayment on different windows, but they will not. Now they are threatening me to pay, or they will place a lean against my credit.Universal Windows Direct
Date: 02/13/2023
Holly, we are truly sorry to hear about this experience. Our team is working to assist with your concerns and has spoken with you today as well regarding payment so they can move forward in addressing your concerns. If you wish to speak on your project further, please reach the team directly at *******************************************Review fromJesse B
Date: 02/05/2023
1 starTerrible! First of all, they’re very overpriced. The salesman showed up with party plates. The crew was grossly undermanned. One guy put in the windows and he scuffed up my furniture and left a thumb print in caulking plus a mess to clean up off the floor.Universal Windows Direct
Date: 02/13/2023
*****, we are truly sorry to hear about this experience with us and understand your frustration at this time. If there's something our team can do to repair any damage, please contact them directly at ****************************************** for assistance in discussing further.Review fromJeff B
Date: 02/02/2023
5 starsNoah and his crew did an excellent job installing my windows. They were neat and got the job done quickly. I’m very happy. I highly recommend Noah and his crew to install your windows.Universal Windows Direct
Date: 02/07/2023
Jeff, we are thrilled to hear Noah and his crew provided you with such a professional installation experience. Thanks again for trusting Universal Windows Direct with your home-improvement project.Review fromJoe E
Date: 02/01/2023
5 starsToday Jake from UWD came to show me and tell me their windows and the benefits of using their windows. He was very knowledgeable and answered any questions I had. He didn't even seem to mind my cat using him as a jungle gym. I can't wait to get my new windows installed!Review fromRhonda H
Date: 01/31/2023
5 starsJake did a fantastic job showing me all my options I was able to commit today because of the great pricing I received. Can’t wait to start savingUniversal Windows Direct
Date: 02/07/2023
Rhonda, we are thrilled to hear our sales rep Jake provided you with a quality sales presentation. If you have any additional questions, please don't hesitate to reach out.Review fromDon H
Date: 01/27/2023
5 starsGreat job.
Very detailed and considerate.
My bedroom feels so much better now.
ThanksUniversal Windows Direct
Date: 02/07/2023
Don, we are thrilled to hear our team provided you with an exceptional experience. Thanks again for trusting us with your home improvement project.Review fromCraig G
Date: 01/26/2023
1 starDealing with the same problem for a year now and still no resolution. Five different managers, six installer (4 different installers) visits later, and a bunch of promises and guarantees. After a year I'm in the same position with two stained, incorrectly set windows with an unfinished interior that looks like complete crap! People in "management" positions giving me the same run around and empty promises about how their going to make it right. Fast forward to today 01/26/2023, installer shows up with the new windows, but does not have the trim kit that was promised because it was never ordered. Needless to say the installer was sent on his way with the windows in tow.
The most unprofessional, worst managed company I have ever dealt with. I would not recommend their services to anyone. In fact, I have steered many people away from them.Universal Windows Direct
Date: 02/07/2023
Craig, we are truly sorry to hear about this experience with us and understand your frustration. We have reviewed your account and our management has reached out with a phone call working to assist to address your concerns. Please feel free to return that call for further assistance.Review fromRobin E.
Date: 01/26/2023
5 starsSalesman provided a very thorough explanation of the styles, features, energy efficiency and warranty of the windows. Several financing options with easy processing. I would recommend Universal Windows Direct to anyone looking for new windows.Universal Windows Direct
Date: 02/07/2023
Robin, we are thrilled to hear our sales representative provided you with such a professional experience and thrilled to hear you will recommend us to others in the future!Review fromPeggy J
Date: 01/23/2023
5 starsJake was great, he explained all details about Universal Windows in a professional and knowledgeable way.
He was thorough and took the time to answer all our questions and concerns.Universal Windows Direct
Date: 02/07/2023
Peggy, we are thrilled to hear Jake provided you with such a professional sales experience. If you have any additional questions, please don't hesitate to reach out.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.