Complaints

This profile includes complaints for Rent 2 Own's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rent 2 Own has 46 locations, listed below.

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• 

  Rent 2 Own

  210 S Quarry St Bainbridge, OH 45612-9482

  
• 

  Rent 2 Own

  743 E State St Ste Q Athens, OH 45701-2157

  
• 

  Rent 2 Own

  621 N Memorial Dr Lancaster, OH 43130-2561

  
• 

  Rent 2 Own

  919 Columbus Ave Wshngtn Ct Hs, OH 43160-1649

  
• 

  Rent 2 Own

  1653 N Bridge St Chillicothe, OH 45601-4106

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On two separate occasions this business has ran my card without authorization

  Business Response

  Date: 12/31/2024

  This is in response to complaint #********.  Thank you for taking the time to leave a review.  Management will be reaching out to you at the number provided to discuss this issue.  Please feel free as well to reach out to the store directly at ************ so we can best assist you in this matter.  Thank you!!! 

  Customer Answer

  Date: 12/31/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22746390
  
  I am rejecting this response because: I am not leaving a review to the company I'm filing a complaint over illegal practices. There was no response regarding the two separate times my card was attempted to be charged without my permission.
  
  Regards,
  
  ****** ********

  Business Response

  Date: 01/03/2025

  Management will be reaching out to you to better assist you in this matter.  Thank you!!!

• Initial Complaint

  Date:12/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer with this company and the store in ********** , **** they know that I always do the 90 days same as cash and pay it off before the time is up. I had ask to be called when my payout day is approaching and the employee said no problem and that she would be sure to do so. I have a card on file so it comes out automatically, however I had a payment not go through so they called me. I then explained to them what had happened and that I didnt know it wasnt paid off. The cost was $399 and I paid $267 they now tell me I owe $319 to pay it off. They said that it wasnt their fault because the employee dotm work there anymore and wouldnt help me or even offer a solution and **** was very unfriendly and so was *****. I thought I had a better relationship with this store but I guess not. All they care about is money and not the customer. They would rather loose me as a customer then to work something out or even apologize for their mess up for not calling me to tell me I am due for my payoff. They dont have a problem calling when a person misses a payment right away so I dont understand this.

  Business Response

  Date: 12/31/2024

  This is in response to complaint #********.  Thank you for taking the time to leave a review.  Here is what the manager over the store has to say:
  
  She called in after she went over her same as cash. She said ****** the employee at the time would call her when the same as cash was getting close so she could pay it off. She was upset and wanted me to discount her price back to the original price before the same as cash ended. **** said she had 90 days same cash. I explained to her that she actually got 120 days same as cash. So she had even long to pay it off in the same as cash. I told her if I reverted her same as cash then I would have to do that with everyone that goes over their same as cash. She said okay thank you then hung up the phone. Everyone customer has an email when they get close to their same as cash, they will get notified also we go over it at the time of sale in the store and make them sign the agreement that they understand. 

  If any further questions or concerns, please contact our *********** at **************.  Thank you!!! 

  Customer Answer

  Date: 01/10/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22724033
  
  I am rejecting this response because: 
  It is not my fault they promised to call me when my payout ****** was approaching.  Second of all , I have been a customer for quite sometime.  It is not my fault the worker is no longer there. This should be paid off, also there had been several phone calls because I had a washer and dryer on my account for my sister. They couldve have let me know then that I was getting close to my payout. 
  Regards,
  
  ***** ******

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was asking about paying for a tv that got broken and they told me a price of ***** and they would swap it out but I told them to just come get it and they came 2 weeks later to pick it up and they said well this is broke I had to pay for it and they took the TV and I called the next day saying I would come pay for TV and pick it up and take it to get fixed and they said they left it here and they did not but still expecting to pay for it

  Business Response

  Date: 12/23/2024

  This is in response to complaint id #********.  Thank you for taking the time to leave a complaint.  Here is what the manager of the store has replied: 
  
   ***** ********* is the account holder and was quoted $108 for accident forgiveness to replace the tv. While replacing a tv screen is technically possible, it would need to be done by a professional and would be very expensive. What we offer our customers is a very good deal and replaces the tv while the customer continues making payments as per the original agreement. 
  The tv was not picked up because it is useless for us to do so, we cannot resell a broken tv.

  If you have further questions, please contact our home office at **************.  Thank you!!! 

   

  Customer Answer

  Date: 01/02/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22716125
  
  I am rejecting this response because: they said they never picked up the TV but I handled the manager ***** the tv out the door and they came back said it was broke and said we had to pay for it and the next day I messaged saying I would just come down pay for it and pick it up and they told me they left it here but I have checked every where around my house and it not here so I don't think I should have to pay a dime for it 
  
  Regards,
  
  ***** ***

  Business Response

  Date: 01/05/2025

  Thank you for your response.  Here is what the manager has to say:
  
  I was off work on Thursday the 19th. The text messages the day after the return verify that the account manager in fact left the tv at the home. Which is honestly neither here nor there. Broken tv's need accident forgiveness paid in order to return or replace them. 

  Please contact our *********** if you have any further questions at **************.  Thank you.  

• Initial Complaint

  Date:12/14/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for the washer&Dryer for delivery and I called to get a delivery date and they said they can't service me with my delivery.

  Business Response

  Date: 12/19/2024

  Thank for taking the time to leave a comment.  To receive a refund, please contact our *********** at **************.  They are open Monday thru Friday from 9am-5pm.  Thank you!!! 

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm have been trying to tell rent to Own in ********. They co-workers have been harassing me. I have text and threats from then. They will not work with us. My wife has health issues and medical bills. So it's hard to to keep up at times. I have tried to work a payment plan out with them and they are giving me a hard time.

  Business Response

  Date: 12/15/2024

  This is in response to complaint #********.  Thank you for taking the time to leave a review.  The regional manager over the store has stated that he has already contacted you on this matter and has made arrangements with you.  If you have any further questions, please feel free to contact our *********** at **************...thank you!!! 

• Initial Complaint

  Date:11/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was put down as a Reference on someone elses account. They called one month looking for them, I offered to pay the payment to help. But then Rent 2 Own decided to make my card an automatic payment on the account. To be honest I didnt catch it for months, finally did in August and called and asked them to remove it. And they just keep taking money. The person that has a rent 2 own account is not on my bank.

  Business Response

  Date: 11/30/2024

  Thank you for taking the time to leave a comment.  Please contact our *********** at ************** for further assistance.  Thank you!!! 

• Initial Complaint

  Date:11/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had my reclining couch and rocker for 8 months through Rent 2 Own in ************ and they refused to come out and fix them

  Business Response

  Date: 11/19/2024

  This is in response to complaint #********.  Thank you for taking the time to leave a review.  Here is what the manager over the Ironton store has said:
  
  My delivery team came out on 8/29 to drop off a PS5 to you and I had followed up with them in asking if there was an issue then and they said nothing was brought up about the living room service. I have spoken with my service manager as well and he reassured me that he had tried to call you on 11/11-11/12 but got no response. I was unaware of any on going issues that started from when you got the living room. We pride ourselves on servicing our customers, we have no issue on coming out and getting this resolved at your earliest convince. We do however just need you to contact us that way we can get this taken care of. My name is *** **** ************ I look forward to your phone call that way we can get this taken care of immediately. Thank you so much and Im very sorry of this issue. 

  Customer Answer

  Date: 11/26/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22567175
  
  I am rejecting this response because: 
  
  Regards,
  
  **** *****

  Customer Answer

  Date: 11/26/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22567175
  
  I am rejecting this response because: they lied and never contacted me about trying to fix the couch and recliner that I had through them
  
  Regards,
  
  **** *****

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased an Xbox and a TV from rent to own in heath ***** They came out a few weeks ago we told them to take it if they needed to because it would be awhile before we could do anything. They said keep it call the store. It took me a few days due to my job schedule but I called I told the lady I only had a few minutes as I was still working but wanted to try and rectify this. I gave her a new card to run and told her the one on file to not run anymore because there is no money on it. She put me on hold for over 15 minutes, after I told her I was still working. I had to get off the phone for work. I am the only one working so my work schedule is hectic she is now harassing my husband and threatening to file charges on me after she ran my other card and over **** my account by 300 dollars which is over the amount I owe anyways. They committed fraud and theft by running my card and now threatening me with theft charges but will not come get their things by the time I get off work and get my kids settled I have no time for anything. I want them to come get their stuff or I will be filing a police report for them running my card without authorization.

  Business Response

  Date: 11/19/2024

  This is in response to complaint #********.  Thank you for taking the time to leave a review.  The regional manager over the ***** had ***** from the Heath ***** try to contact you directly on 11/19/24.  Please call the ***** at ************ or text them at740-281-2750 to speak directly to someone between the hours of 10am-6pm Monday-Friday and 10am-4pm on Saturdays.  They will do their best to immediately get you taken care of.  Thank you!!! 

• Initial Complaint

  Date:11/15/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to the business establishment rent to own in waverly desperate and in need of a fridge. Went in and discussed payment plans. A fridge that was $238 retail was now being evaluated at $650 and after all payments were made the total was going to be paid was going to add up to $1080. A bit much and the clerk a guy named ***** was so rude that my girlfriend had to leave in tears. Kept making comments about if you dont have enough money to maybe find somewhere else to go. Very unprofessional not to mention a nearly 300 percent mark up on people who are financially hirting

  Business Response

  Date: 11/16/2024

  This is in response to complaint 22561599.  The manager over the store, ***,  has asked for you to reach out directly to him at **************.  Thank you!!! 

• Initial Complaint

  Date:11/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a couch and recliner about 4 weeks ago I have received the couch still not seen a recliner I have called several times always put off saying it should be here on the truck Friday . I have paid my payments I would like my recliner or my money one

  Business Response

  Date: 11/15/2024

  This is in response to complaint #********.  Thank you for taking the time to leave a message.  Here is the manager's response:
  
  Good Morning **** *******! I am terribly sorry about this issue that's going on. The CSR who had ordered the recliner for you had told me that she informed you that your new recliner would be here on our last truck or this upcoming truck. The company that we had to order your recliner from we only get a shipment from them twice a month. Where you wanted new there was none in the company that were available so to ensure that we get you what you are asking for we had to special order that. I am very sorry that you feel like you have been giving bad service. We pride ourselves on taking care of our customers the best way possible in a very timely manner. I double checked the PO, and it does say that your recliner ETA date is 11/15. I will have the delivery team bring the recliner straight to you once we receive it. I will also take some money off the back end of your bundle due to this issue. If you would like to speak with me, you can always reach me at the store, and we can go over the savings on your agreement ************. That way we are all on the same page. We appreciate you and your business. I will make sure this gets taken care of as soon as your recliner gets here! Thank you and I'm very sorry for this again.