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Business Profile

Deck Builder

Franchize Construction

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Deck Builder.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2026

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had a deck installed in April of 2025 costing $ REMOVEDWhen REMOVEDdid the work alone with no one helping him. We noticed about 3-4 weeks later some issues with the deck that started to appear. My husband reached out to him several times and he never once returned any calls or text REMOVEDgot to the point that my husband reached out to Trex directly asking if it was a Trex issue since there is warranty on the REMOVEDproduct. We submitted photos to her of our issues and it was then that she told us that the deck was not installed properly. My husband then again reached out to REMOVEDto tell him what we were told and again he didn't reply to us at all.We reached out to the Deck Doctor to come take a look and quote repairs (attached is the quote with photos and receipt of more materials that we had to supply to fix our deck)We have no choice we have to fix this issue before it gets worse. We are looking for reimbursement of the repairs and the additional materials from REMOVEDsince it wasn't installed correctly, that cost is REMOVEDHe still has not returned our messages and if he hasn't by the time this is completed, we will be taking him to court and suing him for the repair and materials cost attached.

BBB Accreditation: None

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