Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had paid to do a bridal shower last year with *** at ******** Expo. I didn't realize by signing this contract I was also committing to another show the following year 2025. Apparently they (ACS) doesn't have to let you know that there is a window to cancel this commitment as they do not notify you of this in any way. So I got calls the last couple months telling me I was on the hook financially for another show. I was willing to pay to be done with it but then ******** ***** who is the manager for this area couldn't give me a direct quote on what I owed. The contract says $995. She and her company invoiced me different totals. I found this fishy and then continued to try to get a direct answer. She also offered to give me 10% and the option to pay in four installments which I was planning to do if I could the correct quote. I left phone messages and emails just asking about pricing of which i got no response after this. I called customer service and they wouldnt let me talk to anyone else but her. I am beyond frustrated and disappointed.

  Business Response

  Date: 04/23/2025

  Thank you for your message. As stated clearly in the contract you signed, participation in the 2025 show was part of a multi-year agreement, with terms regarding cancellation and fees fully outlined. While we understand your frustration, the contract does not require additional reminders beyond what was agreed upon at the time of signing.
  Our team, including ******** *****, made every effort to accommodate your requests, including offering a discount and a payment plan. The varying invoice amounts you reference reflected those negotiated adjustments, not inconsistencies.  You do have an outstanding balance that needs to be paid. Its best to resolve this with ******** directly. We do not want to send your account to an outside collection agency, but if your contract remains unpaid, we will have no other option. Sincerely, ***.

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2024 an employee that no longer works for us had signed up to do the ********************. This employee was terminated before the show happened and we called to let them know that we would no longer be attending the show. We knew it was last minute, so we had no problem still paying for our spot but during the conversation they asked if there was any way to help us come and have a successful show. We again declined because from the beginning we weren't too sold on doing a bridal expo as an orthodontist who was 1 hour from the actual show. We were told not to worry and that if we changed our mind to let them know. We thought that was the end of it and there was no further communication until March 17th when we received a demand for payment for this year's expo. Apparently according to the "legally binding contract" we had until March 1st to cancel, which we thought we had already made clear we wanted to. The demand to pay was sent out well past the window to cancel. I spoke with ******** ****** and she was extremely rude when I explained that not only did we communicate with them in June 2024 that we would not be attending and were going in a different direction regarding marketing but also that we received no communication between June 2024 and March 2025. She basically called me a liar saying they have no record or any communication from us and that at the June show we were marked as a no show. I explained that we have no plans to attend the show and she responded with a threat to send us to collections. I am extremely disappointed in the lack of communication and accountability on their side.

  Business Response

  Date: 03/27/2025

  ********************** did not cancel their booth for the spring '26 bridal and wedding expo and is responsible for clearing their open balance. We go out of our way to make sure that every exhibitor knows their cancel date. The multi-year program is verbally explained every time an exhibitor signs up for the show and of course it is completely optional. Then after it is verbally explained, exhibitors must accept or decline the multi-year option in writing, and they have to electronically add their initials as well to avoid any confusion. Once an exhibitor signs up, we email a welcome letter which again states the cancel date in writing. Lastly, the multi-year cancel date is clearly visible on the face of the contract. As you can see, our exhibitors are given their show specific cancel date multiple times and can cancel any time prior to the cut-off. After the cancel date,cancels are no longer accepted. However, when an exhibitor pays for their booth but still cancels their participation in the show, we apply a 100% credit to any future show which never expires.  Kind regards, ACS.
  
  

  Customer Answer

  Date: 03/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  We called and spoke to them regarding the ******************************************************************* the bridal expo. We would never just not show up to an event that we committed to. When we spoke verbally in June 2024 that should have been enough notice to cancel all upcoming contracts. We had mentioned that since the employee was no longer there, and I was moving out of state we did not have anyone to attend the show. Regardless the last sentence in your response said that if we could not attend the show that the money paid will be applied to the following year. Since we did not attend the show last year, please apply that credit to the balance and please cancel everything moving forward. We no longer would want any further communication or problems once we ge this resolved. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** **********
  
  
  
  
   
  

  Business Response

  Date: 03/31/2025

  *** did not receive a cancellation otherwise we would have cancelled the contract. The outstanding invoice for the Spring '25 show needs to be paid.  Once paid in full we will cancel the contract to ensure the client does not auto enroll into any future shows.  Customer can either participate in the 2025 event or accept a full credit to any future show of their choosing.  Credit never expires.  Kind regards, ACS.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business seems to be more of a scam than I realized. I signed up for a multi show discount hoping this would be beneficial for my business. This show cost my business more than it made it but thats not the issue. I sent them a message asking to cancel 5/27/24 with no response now they are threatening legal action. After I forwarded the email where I ask to cancel and a video from my email proving I asked to cancel they told me it wasnt in their system. I even went as far as calling my email provider to see if the email was received they confirmed it was sent. No matter how many times you call and email you are unlikely to get a response unless sign up with them or they are hounding you for the money you owe. Now seeing that multiple businesses have experienced this is disheartening. I just want this resolved.

  Business Response

  Date: 03/18/2025

  ********* purchased a booth in the Spring '24 bridal and wedding expo on a multi-year contract.  The cancel date, per their contract, was on or before 2/1/2025.  The client did not exercise their right to cancel.  We did not receive an email to cancel their auto renew.  We go out of our way to make sure that every exhibitor knows their cancel date. The multi-year program is verbally explained every time an exhibitor signs up for the show and of course it is completely optional. Then after it is verbally explained, exhibitors must accept or decline the multi-year option in writing, and they have to electronically add their initials as well to avoid any confusion. Once an exhibitor signs up, we email a welcome letter which again states the cancel date in writing. Lastly, the multi-year cancel date is clearly visible on the face of the contract. As you can see, our exhibitors are given their show specific cancel date multiple times and can cancel any time prior to the cut-off. After the cancel date,cancels are no longer accepted. However, when an exhibitor pays for their booth but still cancels their participation in the show, we apply a 100% credit to any future show which never expires. Regards, ACS. 

  Customer Answer

  Date: 03/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   I have sent multiple evidence with times dates etc even went as far as using outside resources to prove that I did my part on time and legally. I have been nothing but nice and compliant with everything they ask of me. The company is unresponsive when it suits them and will not see what is there in black and white as I was so graciously told multiple times. They are bringing up past issues with other people etc that has nothing to do with me and my situation. 
  I really dont know how far I have to take this but right is right and wrong is wrong. If I have to go to the media if I have to go to court I will but I did what I was supposed to do. I have emailed I have called I have left messages etc. With them only responding when I owe them money. 

  This just isnt right. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *
  
  
  
  
   
  

  Business Response

  Date: 03/27/2025

  *** did not receive a cancellation email prior to their multi year cancel date.  The client responsible for payment.  We have exhausted all efforts to resolve the matter with this customer. Our recommendation is that the client accept the 20% discount we offered to resolve the matter.  The account will be sent to an outside collection agency for future collections efforts. Once the account is sent to collections the discount goes away.  They are still responsible for the full cost of the booth plus an additional 35% collection fees. Regards, ACS. 

  Customer Answer

  Date: 03/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   

  I really did try hard to come to a solution with them. However this has not been resolved in a way that is beneficial to either party. 

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *
  
  
  
  
   
  

• Initial Complaint

  Date:03/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 11, ********************************************************* **************, **** that would take place on May 4,24. I was told if I signed up for "multiple shows" (one each year) I would receive a discount. I told the salesman that I wasn't sure I wanted to commit to more than one show because this was my first year and I was a new business. I wanted to see how things went. She assured me that it was no problem at all, just mark the box for multiple and then I could cancel it later. I attended the event and was unimpressed and gained no clients. A month later I received a follow up call to see how things went. I explained it had not gone well and did not want to attend any future events. It was a smooth call and I thought that was the end of it. On Feb 3, 25 I received an email from *** asking what payment arrangements I wanted to make for the upcoming May 25 Show. I called to say I had cancelled back in July and would not be attending the event. She got very rude telling me I signed an agreement and had to pay. I couldn't cancel, she called me a liar insisting no phone conversation ever happened. I had heard nothing from this company since I signed the original agreement. NO payment invoice for the upcoming show just an email in Feb saying I owed money. I did some research to see if I was going to actually have to pay for this as I had no intention of attending and had already told someone to cancel my contract. A new law was passed in **** regarding automatic renewal contracts and trial period offers, HB 174, became effective on Jan 1,25, requiring businesses to provide consumers with specific notice about renewal dates, costs, and cancellation options. I sent this info to the account manager telling her I was not attending. She laughed at me. She then sent threatening email saying If I didn't pay she would start litigation and collections and I would then be responsible for all additional fees. I continue to receive bullying emails.

  Business Response

  Date: 03/13/2025

  *** cannot honor Curve Collection *********** request to cancel their contract because there was no cancellation of the contract by the cancel date. We go out of our way to make sure that every exhibitor knows their cancel date. The multi-year program is verbally explained every time an exhibitor signs up for the show and of course it is completely optional. Then after it is verbally explained, exhibitors must accept or decline the multi-year option in writing, and they have to electronically add their initials as well to avoid any confusion. Once an exhibitor signs up, we email a welcome letter which again states the cancel date in writing. Lastly, the multi-year cancel date is clearly visible on the face of the contract. As you can see, our exhibitors are given their show specific cancel date multiple times and can cancel any time prior to the cut-off. After the cancel date,cancels are no longer accepted. However, when an exhibitor pays for their booth but still cancels their participation in the show, we apply a 100% credit to any future show which never expires. The customer did not cancel in July 2024 as they are stating and are responsible for their full balance due to ***. The Utah law the client is referring to pertains to consumer transactions and is not applicable in this situation as this is a business-to-business transaction.  Kind regards, ACS.

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to engage with American Consumer Shows to request an exception and release me from my contract and the business refuses to respond to me. After a family emergency when I realized I could no longer make the payments, I reached out via phone, text, and email, multiple times, to try to come to a solution. *** has ignored every attempt I've made to contact them. I have tried to find a reasonable solution, but *** has not responded to any of my requests for an exception. I never should have signed the contract (the terms of which are frankly predatory). I know that now. I cannot think of another situation where an order is cancelled, the business doesn't have to provide anything, and the consumer is still expected to pay the full cost, when the cancellation was requested months before the service was to have been delivered. In any case, I know that emergencies happen, and I would hope the business would work with their customer. I can't even get an email back.

  Business Response

  Date: 02/25/2025

  ***** ****** Photography contracted for the June 2025 show in ********, ** on 1/9/25. We do not accept cancellations as per their contract, and do not make exceptions to our policy.  We do understand that sometimes a client is not able to make the show they contracted for.  ACS works with the client on full credit to a future event, but they are responsible for paying for their contracted booth space prior to the show taking place. Kind regards, ACS. 
  

  Customer Answer

  Date: 02/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  I have complied.  I have sent payment.  I have provided check details and tracking information.  ACS has declined to release me from the multi year contract.   I am not even past due.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ******
  
  
  
  
   
  

  Customer Answer

  Date: 03/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The contract states " Cancellation of this multi-year agreement must be made by March 1st of each year, simply by emailing Promoter at ******************************** " I have emailed ACS, and that is all that is required to cancel the multi year agreement.  The contract does not list any additional hoops to jump through, and therefore you have no right to hold me to this multi year agreement.  Doing so is a threat that I will have to go through this misery again next year and is so deeply unethical.  

  Furthermore, I am not even past due.  FULL PAYMENT MUST BE RECEIVED BY APRIL 1, 2025.  That is directly copy and pasted from your contract.  I am paying, in full, for a booth that I will not use, a month early.  I have provided a check number and tracking information and you're still treating me like some sort of delinquent. 

   

  ***** ******
  
  
  
  
   
  

  Business Response

  Date: 03/13/2025

  ***** ****** Photography contracted for the June 2025 show on 1/3/25. Cancellations on first time contracts are not accepted as per their contract. The March 1st cancel date the client is referring to is the multi-year cancel date.  To cancel the auto renew for the 2026 show, the cancel date is March 1st 2026. The customer has paid in full for their 2025 booth.  Full credit is available to any future show of their choosing.  They have been cancelled from auto-renew.  Kind regards, ACS. 

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** has been the most difficult company to work with. Unbeknownst to me, I signed a multi-year contract in 2024 over the phone with a representative who has worked with this company for many years. I trusted that I was getting a decent discount to participate in the bridal expo as a new business. I had no further contact with *** until after the auto-renewal date in 2025 saying that I needed to pay the balance for this upcoming year ($1,595). I told them to send the debt to collections because I am currently unemployed and am no longer doing business in the area. They have still been trying to pressure me into paying for a booth that I will not be using. I tried to make sure that once the debt goes to collections that I wont be charged in the future but I havent been able to get a straightforward guarantee from them. Every representative Ive spoken with has had the nastiest attitude and has taken every complaint personally. These people have multiple complaints against them about the same thing and offer no apologies or solutions. I am terrified that the debt I have in collections will continue to multiply because of their refusal to let me out of contract even after trying to cancel many times. I understand the debt will go to collections, but I do not want to be liable for future years and they have not been able to guarantee that I wont be. They seemingly use a script to correspond with everyone. They know that their contracts are misleading but still refuse to provide relief to the small business owners who were coerced into signing. This business does not care about its vendors or customers. Every response to every complaint has been defensive rhetoric to absolve themselves from guilt. I just want to be out of a lifetime contract that I wasnt told I was entering in in the first place.

  Business Response

  Date: 02/20/2025

  It is unfortunate that the client is upset.  However, this situation could have been easily prevented. The client should  understand their contractual obligations as business owner, They could have canceled the contract by the cancel date, but she did not. The business may be closed,but  ******* ***** is personally responsible for paying for her booth cost regardless if business is operational as per the contract. To avoid being sent to an outside collection agency, client should resolve their obligation with *** internally. Ojur multi year contracts are easily cancelled by our clients. We go out of our way to make sure that every exhibitor knows their cancel date. The multi-year program is verbally explained every time an exhibitor signs up for the show and of course it is completely optional. Then after it is verbally explained, exhibitors must accept or decline the multi-year option in writing, and they have to electronically add their initials as well to avoid any confusion. Once an exhibitor signs up, we email a welcome letter which again states the cancel date in writing. Lastly, the multi-year cancel date is clearly visible on the face of the contract. As you can see, our exhibitors are given their show specific cancel date multiple times and can cancel any time prior to the cut-off. After the cancel date, cancels are no longer accepted. However, when an exhibitor pays for their booth but still cancels their participation in the show, we apply a 100% credit to any future show which never expires.  Kind regards, ACS.
  
  
  

• Initial Complaint

  Date:02/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im following a complaint about American consumer show. I was unaware that by signing up for the show that I was in a legal binding contract that I had to fulfill and that I had no way of changing my mind. I participated in the first show in September and it definitely did not live up to the hype. As far as how they sold it to me. It was half filled with vendors. I decided not to partake in their up-and-coming Brentwood event due to the fact of the very disappointed, showing of not only potential customers but vendors as well. Im not sure but I believe I secured a spot for *********. Envisioning it being a fantastic way to grow my business, they stated that they have a couple hundred vendors there. I was disappointed when I attended. If there were 50 vendors there. Last month, the American Consumer Show deducted $2000 from my card that they had on file. I disputed that charge with my bank and the money was back onto my account. I decided not to move forward due to the poor performance of the previous event, as well as my no longer being with the company and my lack of interest in the event. They called and threatened payment. A week after that conversation, they sent me an email threatening legal action to recover the $2800. This is not only something that I refuse to pay, but it's frustrating that companies can take these measures and hold you to something legally binding. Especially when they are not held to the same standards as far as what they promise at the event with low showing of homeowners and half of the vendors, not being at the event. Even though I have informed them that I am no longer employed with that company. I am reaching out to find a solution to this issue where I am not responsible for paying for something that I am not participating in. This is going to collection because I'm not going to pay and it's going to mess up my credit, which is fantastic.

  Business Response

  Date: 02/04/2025

  ******** ****** signed a contract for the spring 2025 show. We do not accept cancellations and the full balance remains due to ***. The account is being sent to an outside collections agency because the client disputed the charge on their credit card unfairly. Per the terms and conditions of their signed contract, they must pay for their booth space.  We are happy to offer credit to a future show if they are unable to make the date for the show they are scheduled for.  Kind regards, ACS.

• Initial Complaint

  Date:01/31/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: Contract ********* Unprofessional Conduct Against: American Consumer Shows (ACS)From: *********************, ************************* ******, ** ***** *** uses multi-year contracts, often contacting customers the day after the renewal deadline, pressuring them to renew. In 2022, we discussed a multi-year agreement. While an email confirmed our agreement in principle, the formal contract lacked our signature/initials. *** is now enforcing this unsigned contract.On 1/30/25, we called to discuss termination. Representative ******** ******, exhibited unprofessional conduct: interrupting repeatedly, refusing to let us speak, and abruptly hanging up. She refused our request to speak with a supervisor.We seek: 1) Formal contract termination acknowledgment. 2) Confirmation we're not bound by the unsigned contract. 3) Apology for unprofessional conduct. 4). Refund of money spent.******** **** Owner ************ ********************************

  Business Response

  Date: 01/31/2025

   

  ***************** has provided incorrect information. They are on a multi-year contract supported by their email confirmation.  This is the same contract with multi-year confirmation that has placed the client in the Spring 22, Spring 23, Spring 24, Spring 25 shows. We can cancel this client from future shows but cannot cancel their Spring '25 show.
  Their cancel date for the S'25 show was on or before 12/1/24. They did not exercise their right to cancel prior to the cancel date therefore we cannot cancel their contract. However, when an exhibitor pays for their booth but still cancels their participation in the show, we apply a 100%credit to any future show which never expires.  They are asking for a refund which makes no sense. They have an outstanding balance due for the full cost of their Spring '25 show.  Balance due:  $1645. Our client retention specialist has been working with the client to resolve this matter.  Unfortunately, we will have no other choice but to turn this mater over to an outside collection agency for payment if not resolved shortly.   Regards, ACS.
  

• Initial Complaint

  Date:01/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I exhibited with *** in 2021. At that time I was pressured into signing a multi year contract. I participated in the show for three years. In 2022 I confirmed with an individual at *** that I did not want to be signed up for multi year contract and was told I was not. I decided I did not want to participate in the 2025 show. I was under the impression I no longer had a multi year contract with the company. All was fine until fall of 2024 when I began receiving information about the show for 2025. I reached out via phone to inform them that I was not participating and to make sure that I was not signed up for multi contract. I was told I was still signed up and they would make sure it was canceled. I was told the cancellation team may follow up with me if they have questions.I continued to receive information about the show so I reached out again via phone. I was informed I was still signed up for multi year but they would take care of it. I asked to speak to the cancellation team and was told that was not an option. They would have to call me, I could not have their phone number. In January 2025 I received an invoice for the show (the one I supposedly had canceled my contract for). I replied to the email saying I was not signed up for the show and was confused why I was receiving this. No one replied to my email so I once again reached out via phone call. I spoke to a different individual on the phone who informed me that I was still signed up for the show, and that they would immediately take care of the situation, they said I was still signed up for a multi year contract and was past the due date for cancellation. They assured me they would take care of it immediately and it would not be a problem. It is now 2 weeks later, and I am being told. I must immediately pay because I am locked into a contract. The company is not polite by any means and is extremely harassing. Im starting to believe the cancellation team is not real and that this is a scam.

  Business Response

  Date: 02/04/2025

  It is our position that this client did not cancel their multi year contract which is why they are currently responsible for payment of the spring 2025 booth.There are no emails or phone calls to support the client's claim that they cancelled.  We offered to work with them on discounted pricing to revolve this matter but cannot cancel them from the show.  Kind regard, ACS.

  Customer Answer

  Date: 02/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  I cancelled via phone call in November of 2024 and again via phone call in December of 2024. When I received a credit card charge authorization request in January, I called again. I was reassured  my contract was being cancelled and the individual apologized for the mixup that it was not cancelled in your system prior. 
  

  While it is not relevant, as I was told three times my contract was cancelled, you mentioned I was offered a discount for  the 2025 show. That never happened. 

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ******
  
  
  
  
   
  

• Initial Complaint

  Date:12/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are two complaints regarding American Consumer Shows:1. When I originally signed up for one of their shows, I had selected the option to auto-renew for the next year's show in anticipation that the original show was going to be a success for my business. Upon the conclusion of this year's show, I had contacted them to cancel the auto-renewal for next years show. I was advised that I would be put in touch with a customer retention specialist to cancel and have yet to receive a response. Since the middle of September 2024 - the middle of December 2024, I have contacted them via email and by phone ~10 times requesting an update or confirmation that this auto-renewal has been cancelled. Every response they provide me is that someone will be in touch with me shortly to get this resolved. To that, this is still an open item for something that should be very easy to cancel. They already have my credit card (from the original show registration payment) and in theory can charge this as part of the auto-renewal. Again, they have been contacted multiple times and are delaying this cancellation. 2. Upon inquiring about the show, I was told multiple times that the show I had registered for was well advertised and that the show would draw *****+ attendees. To that, there was no advertisements in which I could find and the overall show attendance was significantly less; maybe around 500 people total over two days. I believe I was misled and provided false information in order to register for the show. The business name on file with this company would be my business DBA: ******** Water Defense Show name: Rochester Home Show - September 2024

  Customer Answer

  Date: 12/30/2024

  Better Business Bureau:
  
  I was contacted directly by the business in reference to complaint ID ********, and my complaint has been resolved (which was getting my subscription for a tradeshow cancelled). I have been emailed a confirmation email from American Consumer Shows regarding the cancellation and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******