Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 19Sept2024, I signed an multi-year contract for 10x10 exhibitor booth. I participated in the Tampa FL show in November 2024. My contract included several additional discounts, totaling $500 discount which brought my total to $1245. The normal booth $1795. For subsequent years, I would be required to cancel by July 1st. I never received a reminder, as with other companies. But my issue was the rate. On 5Aug25, I received a voicemail and corresponding email from ****** ***** that states my invoice of $1795 was due. I responded on 9Aug25 that my contract is for $1295. I received a response back quickly from ****** saying someone will reach out to me. On 28Aug25 I received an email from ******** ****** stating that I signed a contract and cannot cancel, and to let her know when I was available to speak about options. 31Aug25 I responded to ******** indicating my multi-year contract has $1245 and asked about correction. I never received an email or voice mail response from ***. On 10Sept25 I received an email from **************************** with a litigation letter that I am obligated to pay $1795 whether I use it or not. Same day, I called ******** ******, left a voice mail asking for a return call. ******** called me on 11Sept25 with a very aggressive tone and would not acknowledge that my multi-year contract was for $1245. She aggressively cut me off and continued to repeat that this is "reasonable and standard annual price increase" and the contract allows her to do so. I explained to her this is grossly inaccurate and not a reasonable increase. Of note, ******** confirmed booth cost is $1795 for 2025. I informed her she cannot remove my discounts; she hung up on me. I called the general ACS line, and asked for management. The representative transferred me back to ******** ****** who insisted she was management. Her title is "Retention Specialist" . There is no language in the term/agreements that discounts don't carry over and $500 isn't "reasonable" increase.

  Business Response

  Date: 09/25/2025

  **************** is correct is stating the cost of their booth increased. First time vendor pricing includes $550 discounts including $300 new client, $50 multi year, $100 early pay, and $100 supersaver. New client and multi-year are 1X only discounts. In addition, due to rising business costs, this show went up $100 in price. As a result, the amount due on this year's show is higher than last year. It is stated on the contract that vendor is responsible for standard increases. The base rate of the show only increased by $100. ******** in our retention department is working with the customer on a discount to match the prior show.Kind regards, ACS.

  Customer Answer

  Date: 09/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  My contract language does not state discounts are one time. This is the point where myself and ACS are not in alignment. I tried to discuss this by phone with ******** who is a collection agent but with a title of retention specialist. I was met with a very demeaning tone, refusal to listen to my grievances and when I wouldnt comply by agreeing to her terms, she hung up on! There was never any discussion. I called by and advised the representative I refuse to speak with ******** and asked for a manager. I was transferred back to ******** and she claims he is the manager. This type of business model demonstrates a company you want to run away from. No transparency with payments and expectations. All companies I deal with alert me when payments are due or annual renewals prior to the date. I have never experienced such disrespect and unprofessional conduct. I am a small business owner but I guarantee *** would not interact with larger commercial companies. As per the contract, I submitted a formal dispute and now I have to go into arbitration or court. This company is scam. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *******
  
  
  
  
   
  

• Initial Complaint

  Date:09/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed my business up to be part of their upcoming bridal show in *********. Unfortunately I lost my home due to a fire and am now temporarily living in a hotel. When they emailed me when trying to take the payment I emailed them back immediately stating that due to financial hardship at this time I will not be able to participate in this event because having somewhere to sleep until I can get an apartment is more important. Clearly that wasn't a good enough reason for them because a week later I was emailed a very unprofessional letter stating that they will sue me if I don't pay the $895. As much as I would like to participate, life has happened and financially I can not afford to do anything at this time. I should have done my research on this company before I signed a contract but due to my business being very new I was excited about getting my name out and meeting new customers.

  Business Response

  Date: 09/04/2025

  We understand that personal circumstances can sometimes create unexpected challenges. While we sympathize with our client's situation, their contract remains binding and payment is still required as agreed. Humble Kreationz' contract specifically states that in the event Exhibitor wants to cancel their participation in the show, Exhibitor will be liable for full payment prior to the show and once paid in full, *** will issue an internal credit (not a refund) for use in any future show and credit never expires.We are able to work out a payment plan and offer credit to a future show, but we are unable to waive or cancel the obligation. Contract attached for reference. Kind regards, ACS.

   

  
  

  Customer Answer

  Date: 09/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Making a payment plan sounds good but it was never told to me in the beginning. As of now I'm not sure when I will be able to make any type of payment because I have to try to build my life again starting from scratch.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *********
  
  
  
  
   
  

  Business Response

  Date: 09/05/2025

  We do feel for your situation, but our response remains the same. We cannot cancel your contract. We are trying to help you. We can offer you a 20% courtesy discount to reduce the amount owed.  Your current balance is $895. With the discount, this reduces your obligation to $716. And, once paid in full, we will still offer you full credit to a future show which never expires.   Unfortunately if payment is not made to clear the balance, your account will be sent to an outside collection agency for the full amount due plus 35% additional collection fees.  We hope that will not be the outcome in this instance.  Sincerely, ***.

• Initial Complaint

  Date:09/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** contacted me in 2024 to participate in a wedding expo. At no time did they ever mention, suggest, or offer a multi year agreement. I was advised of the one show only. Now a year later they are contacting me to collect the fee for an additional show. After multiple attempts to decline and advise I was not aware of a multi year contract they are now threatening collections.

  Business Response

  Date: 09/04/2025

  Pasta Chef Catering contracted for the fall '24 Florida Bridal and Wedding Expo as multi-year. The multi-year program is verbally explained every time an exhibitor signs up for the show and of course it is completely optional. Then after it is verbally explained, exhibitors must accept or decline the multi-year option in writing, and they need to electronically add their initials as well to avoid any confusion. The multi-year cancel date is clearly visible on the face of the contract. Our exhibitors are given their show specific cancel date multiple times and can cancel any time prior to the cut-off. After the cancel date, cancels are no longer accepted. However, when an exhibitor pays for their booth but still cancels their participation in the show, we apply 100% credit to any future show which never expires. *** was not contacted prior to the multi-year cancel date which is why the vendor is booked into the 2025 show and contractually responsible for payment. We are happy to offer solutions such as credit to a future show if they are unable to attend the fall '25 event.  Kind regards, ACS. 

• Initial Complaint

  Date:09/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summer show for 2025 was changed without noticed and we missed it. We get that and called them about the fall show as we had a multi year agreement and wanted to confirm the fall date. They confirmed the date and informed us since we didnt write in by said date we still owed them the balance for the summer show. I informed them that when we signed the agreement for the summer show it was for X date and not the randomly new Y date they changed it to without emailing and getting confirmations from all vendors. That was a clear breach of contract on their part!We chatted for a bit more and came to an agreement that if we paid the balance for the summer date that was missed due to them changing the date and not getting vendors that signed up confirmations of the date change, they would allow that payment to be processed to my fall show date. I was extremely thankful and asked for it in writing for confirmation. IM SO THANKFUL I DID THIS PART!!! As of yesterday 9/2 I got an invoice for almost $1300 for the fall show that I paid for at the beginning of the year. I found the email and emailed back to the miss ******** ****** and she seemed like I didnt want to apply that credit and was like oh, did you want to apply the credit? That email was sent on 3/12 at 1:36pm. We immediately replied back as we had an email from her stating and I quote direct from ******** REILLYS email I will make sure that when you are invoiced for the Fal show there is a zero balance due! She lied to us in hopes we wouldnt remember about the summer payment and theyd get another $1300 payment from us!!!Terrible person to try and do that and terrible ethics to say one thing then do another and try and blow it off like oh I didnt know you wanted that, when it was you that told me how it was going to go on your end of things!!!

  Business Response

  Date: 09/04/2025

  Hello!  Our Sales Manager is reaching out to Everlasting Sounds now to resolve this matter personally.  There is a simple misunderstanding. Everlasting Sounds had full credit available form the spring '25 show to be applied to any future show of their choosing.  At the time the fall '25 show was invoiced, it was not clear that they wanted the credit applied to their fall invoice, otherwise the credit would have been applied at that time. However, once ******** ****** spoke with the client, it was confirmed they wanted the credit applied to the fall '25 show and *** applied the credit immediately. There is a zero balance due on the account. We take pride in our company policy offering our clients full credit to future shows whenever they are unable to attend an event they are scheduled for. It is part of how we properly service our valued clients.  We apologize for any miscommunication or inconvenience to ********************  Kind regards, ACS.

• Initial Complaint

  Date:09/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was going too participate in the Arizona bridal expo show next year may 2026 at the *************************. And after reading the complaints against the company I decided to back out and not do busy with them. But one of their employees named ******* isn't or won't cancel my contract. She said she isn't able too cancel it. Even though I'm giving plenty of time too cancel the contract . ******* is unprofessional and has very poor customer service experience. She needs too be reprimanded for her poor customer service behavior that she has shown me. All I want is the contract too be cancelled and she's unwilling to do it.

  Business Response

  Date: 09/04/2025

  ************************* contracted for the Spring 2026 Arizona Bridal and Wedding Expo  8/15/25. The client registered only for the Spring '26 show, not on a multi year commitment.  As per the terms and conditions of their contract, it is clearly stated that we cannot cancel their participation. Exhibitor is responsible for full payment prior to the show, and can either do the show, or we can issue a full credit to a future event. A copy of their contract is attached for reference. It should be noted that the complaints the client is referring to mainly result from multi year customers not  canceling their contract before the auto renew cancel date. In this instance, this is not a multi year commitment. ************** is only responsible for paying for the Spring 2026 show, and does not need to remember to cancel any future shows. We had over ******************************************* ******* and expect the 2026 show to be an excellent event as well.   Kind regards, ACS. 

  Customer Answer

  Date: 09/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   There are many complaints against this company where it states in the contract that the vendor can cancel without penalties before the show. Your company is breaking your own contract.where it states that vendors can cancel the contract without penalties. But this company has an awful record of complaints on the BBB website and ****** reviews. I will never do busy with this company they have put me into collections already. Without trying too settle this issue in a professional manner. Their employee ******* has an unprofessional employee attitude and tells vendors that if they don't do what she says she will send vendors too collections.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ****
  
  
  
  
   
  

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to be an exhibitor for this bridal show, I did this in error not knowing that I had a booking conflict with the date of the show, and staff would not be available. I also stated before they ran my method of payment that they needed to call me prior to doing so. They did not. The associate from *** acknowledged that she did not put the note in the computer to do so. I then called customer service to request the return of my money which they refused and said that they would not do so, I talked to the manager she stated the same. They told me they would give me an in house credit for a future show. I told them on the phone and in writing that I would not attend or exhibit at any of there shows due to the phone calls and the blatant disregard for clearly there mistake.

  Business Response

  Date: 07/15/2025

  Spin City DJ's contracted on 5/30/3035 to participate in the Florida Bridal and Wedding Expo scheduled for 10/19/2025. On 6/19, 2025 the client stated they would not be able to attend the show. As per the terms of their contract, cancellations are not accepted. Vendors are required to honor their commitment and pay for their contracted booth space. *** then issues a full credit to any future show of the vendor's choosing. The credit does not expire. The customer unfairly disputed the deposit that was charged to their credit card and is refusing to pay for their booth space. As a result, *** turned the account to an outside collection agency for the full amount due - $1295.  ACS will still honor a credit to a future show once  the $1295 has been paid in full.  We hope to resolve this matter as soon as possible.  Best, ACS.
  

  Customer Answer

  Date: 07/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I requested a phone call prior to the charging of my card prior to doing so, they did not honor that request, then I came to find out there was a conflict in scheduling. I immediately contacted them via phone and email that very same day to cancel it our appearance at the show. They got very rude and there immediate response was " You signed a contract, we will not refund your money!"  I gave them multiple chances to do so, prior to this complaint.  After multiple warnings and phone calls, I reported this to local and state law enforcement as well as our financial institution.  Then yes I received a phone call from a collection agency.  They stated to send them proof of the cancelation and I did. This could have been avoided if they would have done what I ask in the first place. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ****
  
  
  
  
   
  

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I registered March 2024 as a vendor for the June 2024 bridal expo at ***************. At the time I was an affiliate of Homes for Heroes and that is the organization I represented at that time. Apparently there was a discount on the contract, which required vendor to participate every year. As of January of 2025 , I was no longer affiliated with the Homes or ******************** On March 26th, 2025, I received an email for American Consumer Shows requesting payment for this years show. I responded that I am not longer affiliated with Homes for Heroes and I will not be participating. I never received a reminder email prior to March, giving me the opportunity to cancel. Since March 26th, *** received numerous email and phone calls from American Consumer Shows demanding payment, even though I clearly expressed multiple times in writing and on the phone that I am no longer affiliated with the Homes for ******************** and therefore can not participate in the vendor fair. The American Consumer Shows is demanding I make payment, which they will hold for a future show, which I will not participate in. They have now forwarded outstanding balance to debt collection agency which is now calling me for payments. The American Consumer Shows have a deceptive marketing practice and have not provided any advance notice to vendors to make a choice. Bills and invoices are sent to consumers before a due date, automatic payment reminders are sent to consumers before due date. No such courtesy was provided and they are looking to collect. They are forcing me to make payments on a service that I no longer provide.

  Business Response

  Date: 06/18/2025

  Thank you for reaching out. Wed like to clarify a couple of items stated in your complaint. 1. You committed to a multi-year contract which did offer a discount on your booth and gave you the option to cancel from auto renewing from future shows by contacting *** prior to the cancel date. You did not exercise your option to cancel.  The cancel date was March 1st. It is clearly stated in your contract. #2 - You did not inform us until March 26th (past March 1) that you wanted to cancel the show. After the cancel date we do not accept cancellations, but we do work with our vendors to help resolve the situation. #3. - We understand that you are frustrated because your account was sent to an outside collection agency for payment. It is upsetting to *** as well. This could have been avoided. We always work with our clients to resolve any payment issues internally. In fact, we offered you an opportunity to resolve your outstanding balance at a discounted rate and offered to provide you with full credit for a future show. You did not make your necessary payment, leaving us with no other alternative but to send your account to the collection agency. We would greatly appreciate your clearing your open balance asap.  Kind regards, ****

  Customer Answer

  Date: 06/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  As stated, there were no courtesy reminder emails, letters or invoices sent to me prior to March 25th. *** only resolve is for me to use the balance for a future show, which I cant since I am no longer affiliated with the Homes for ******************** I should not be forced to pay for a future service, which I will not use.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ***
  
  
  
  
   
  

• Initial Complaint

  Date:06/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** did not notify me of their auto renew program execution date that would have allowed me to opt out, until after the execution date. Now they are being forceful in collection fees for a program I will not be able to participate in. Their practices are very deceptive and they do not provide the information to their customers to adjust their options until after the deadline dates. When I contacted them, they were very short and threatened collections. They would not make any adjustments, even to the renewal program, until paid in full. I guess they could continue to enforce collections every year until all are paid? Very frustrating for a small business.

  Business Response

  Date: 06/12/2025

  Thank you for the opportunity to address this matter.
  *** cancellation policy is clearly stated in all exhibit space rental contracts. *********************** ********** is contracted to exhibit in the ******************** Fall Home Show. As outlined in the agreement, cancellations for this event were permitted up until June 1, 2025. This date is prominently displayed on the face of the contract.
  The client registered for the Fall 2024 show under our multi-year option, which automatically secures space in the corresponding Fall 2025 event. As part of our multi-year process, exhibitors must both accept this option in writing and  initial their agreement to ensure full transparency and avoid confusion.
  Per our policy, cancellations are not accepted after the stated cancel date. We believe our policy is both clear and ******* deceptive in any way.
  That said, we do strive to be flexible and accommodating. If a client cancels after payment, we apply a full credit toward any future ACS event. This credit never expires. We do not threaten clients with collections. However, we are obligated to ensure that outstanding invoices are resolved according to the agreed-upon terms. In rare cases where we cannot reach a resolution, an account may be forwarded to a third-party collection agency.
  We remain committed to supporting our clients and are happy to work together to find a solution whenever possible.
  Kind regards, ACS.

• Initial Complaint

  Date:06/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being personally harassed by this business over a vendor contract I did not personally guarantee. I informed them, in writing, before December 1, 2024, that I was no longer the majority shareholder of the business, and that we could not participate in their event due to financial hardship.Despite this, I have received repeated phone calls, voicemails, and emails attempting to collect payment from me personallydespite there being no personal guaranty in the contract, and no participation in the event.I have submitted a formal cease and desist letter, and will escalate to the *** and California Attorney General if the harassment continues.I am requesting that the business: Acknowledge I am not personally liable Cease all contact to my personal phone/email Stop collection attempts Close this account or refer it to the appropriate responsible party

  Business Response

  Date: 06/06/2025

  ******** ****** signed the contract for ********************* to participate in the California Bridal & Wedding Expo held March 2024, as a multi-year contract. The cancel date for the 2025 show was December 1, 2024 as stated on the contract.  ******** did not notify *** prior to 12/1 as stated in her complaint, and has provided no proof of her cancellation prior to 12/1. ******** notified *** on 4/4/2025 that she was no longer able to participate in the event. Cancellations are not accepted after the cancel date, therefore the client is responsible for paying for the contracted booth space. *** is not harassing ********, we are simply contacting her to resolve this matter internally.   We would appreciate her cooperation in making the payment **** to avoid the account being sent to an outside collection agency. Kind regards, ***

  Customer Answer

  Date: 06/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I did notify someone last year that I was not part of the company, and continued to when contacted, in addition -- how can a company be so harrasing and aggressive and not simply state that they understand I lost my onwership of a company? This is insane, non humane, and ridiculous. I don't treat people this way. You are acting all "corporate" to get your money, instead of hearing a human being and their situation. This is a disgrace, and not a way to practice bussiness. In addition, your practices are not abiding by california laws of renewal, as I have stated. I do not accept this.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** ******
  
  
  
  
   
  

• Initial Complaint

  Date:06/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a contract with American Consumer Shows (ACS) as an individual not on behalf of a registered business entity to participate in one of their expos scheduled for September 2025.After re-evaluating my participation, I contacted *** well in advance to formally cancel. I have not received any services, no marketing or deliverables have been provided, and I have not made any payments.According to the contract I signed, my payment was not due until July 2025. However, *** has now begun pressuring me in May and June with messages claiming I am late on payment, demanding the full contract balance immediately. This contradicts the contract terms.I attempted to resolve this directly and respectfully. I explained that I had not used any services and was canceling in good faith, but *** has sent me multiple messages, including a form letter from their collections department threatening legal action, credit damage, and attorney fees unless I immediately pay the full amount. They even attempted to offer me a discounted payment plan all before my payment due date has passed.They also have my debit card information on file, despite no authorization for early withdrawal, which raises serious concerns about potential unauthorized charges.I believe these practices demanding payment months in advance, issuing legal threats despite no damages, and ignoring the clear contract timeline are unfair, coercive, and possibly deceptive, especially given my status as an individual and not a business.

  Business Response

  Date: 06/06/2025

  **************** contracted for the Seattle Bridal and Wedding Expo held on Sunday November 16, 2025.  *** offers flexible payment terms, and the option for vendors that cannot attend the event they contracted for to received full credit to another show. ****** *********  booked the show on May *******. They selected the no money down, pay in full 2 months prior to the show payment option. Per their contract, it is clearly stated that exhibitor's failure to pay its deposit does not release the exhibitor from obligation to make full payment as set forth in the contract. It also states in the event Exhibitor wants to cancel their participation in the show, Exhibitor will be liable for full payment prior to the show and once paid in full, ACS will issue an internal credit (not a refund) to Exhibitor, which Exhibitor can use for any future show.   ****** ***** is responsible for full payment.  This payment must be made prior to the show date to avoid being sent to an outside agency for collections.   Kind regards, ACS.