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Business Profile

Collections Agencies

Oxygen XL

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 112 total complaints in the last 3 years.
  • 63 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not have a debt with this company or the company they are trying to collect for : *******************************

    Business Response

    Date: 05/17/2023

    We appreciate your bringing this to our attention.

    Oxygen XL is not the professional company managing the parking facility referenced. Oxygen XL is the business office handling the subsequent resolution. We do apologize for the less than satisfactory initial experience.
    The facility operators comply with all local and State guidelines. In doing so, the signage installed at the location is per contract specifications. Accordingly, the entrance ************ the obligations for this private parking facility (even if not observed by each who enters).

    Once we (at Oxygen XL) initiate contact, all Consumers are provided with how to contact ** directly to address any questions or concerns. This written communication includes multiple convenient methods to submit a Dispute. Nevertheless, this Consumer elected to contact the Better Business Bureau (BBB).

    With respect to the Complaint focus itself, we have responded to the Consumer directly, in writing, to the last known address, as required by Federal regulation. This was sent on 4/28/2023.

    Should you have any additional comments or concerns, you are welcome to contact ** again. 

    Customer Answer

    Date: 05/18/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [the business is not addressing my concern. As stated, I did not use the facility who is sending the parking fee/charges. And there is no one to contact at the parking management to file a dispute with. ]

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***************************




     

    Business Response

    Date: 05/18/2023

    As provided in our prior response, the verification of the use of the facility was sent directly the consumer on April 28, 2023. Within this verification content was the evidence of use of the facility, including time-in and time-out date and time stamps provided. As additional validation, we provided the consumer with 4 photo images of her vehicle in the facility as evidence. 

    Regarding the statement that "I did not park in this facility.", the use of the facility is based on the vehicle's location, presence and use. The subject vehicle is also registered to this consumer. This billing for the responsible party is compliant with all applicable state and municipal statutes.  

     

    If there is any additional assistance we can provide, please let ** know. 

  • Initial Complaint

    Date:05/02/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting letters that I owe ******************************* Corp. money. It claims I owe $85.00 . I have googled this company and it sounds like a large scam operation. There is a reference number on the letter from Oxygen XL, *********. The letter wants me to reply to: *******************************, ************************************ *** **** **************, ** *****

    Business Response

    Date: 05/10/2023

    We appreciate your bringing this experience to our attention.

    Oxygen XL is not the professional company managing the parking facility referenced. We are the business office that made subsequent contact. We do apologize for the less than satisfactory initial experience.
    The facility operators comply with all local and State guidelines. In doing so, the signage installed at the location is per contract specifications. Accordingly, the entrance sign outlining the obligations for this private parking facility are posted (even if not observed by each who enters).

    All Consumers receive information regarding how to contact ** directly with any questions or concerns. Nevertheless, this Consumer elected to contact your office. With respect to the Complaint itself, we have responded directly, and in writing, as required by applicable law.

    We currently have three business matters with this Consumer. We are pleased to further inform you that in accordance with applicable Federal regulation, we have processed his "Dispute" and verification documents have now been sent. We have also shared his experience and dissatisfaction with our client (PPM). 

    Should you have any additional comments or concerns, you are welcome to contact ** again. 

    Sincerely,



    *********************

    VP - Operations & Compliance

  • Initial Complaint

    Date:05/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company have been harassing me about sending me to collections about a parking ticket to a vehicle I don't own. The letter they keep sending me have a parking charge number *********.

    Business Response

    Date: 05/17/2023

    We appreciate your bringing this to our attention.

    Oxygen XL is not the professional company managing the parking facility referenced. Oxygen XL is the business office handling the subsequent resolution. We do apologize for the less than satisfactory initial experience.
    The facility operators comply with all local and State guidelines. In doing so, the signage installed at the location is per contract specifications. Accordingly, the entrance ************ the obligations for this private parking facility (even if not observed by each who enters).

    Once we (at Oxygen XL) initiate contact, all Consumers are provided with how to contact ** directly to address any questions or concerns. This written communication includes multiple convenient methods to submit a Dispute. Nevertheless, this Consumer elected to contact the Better Business Bureau (BBB).

    With respect to the Complaint itself, we have responded to the consumer directly, in writing, as required by applicable law. We are also pleased to inform you that due to the specific details provided by the consumer, this matter has been closed. We do appreciate the clarification and hope this outcome is mutually beneficial.

    Should you have any additional comments or concerns, you are welcome to contact ** again. 

  • Initial Complaint

    Date:04/21/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    OXygen XL is reporting an account with EXPERIAN ONLY that is not my account. I contacted Experian and OXygen XL a numerous of times and Provided proof that I DO NOT OWE THIS DEBT to the both of them, but they are still reporting this debt on my credit report. I do not know what else to do, and they are violating my rights by LAW!

    Business Response

    Date: 05/17/2023

    We appreciate your bringing this to our attention.

    Oxygen XL is not the professional company managing the parking facility referenced. Oxygen XL is the business office handling the subsequent resolution. We do apologize for the less than satisfactory initial experience.
    The facility operators comply with all local and State guidelines. In doing so, the signage installed at the location is per contract specifications. Accordingly, the entrance ************ the obligations for this private parking facility (even if not observed by each who enters).

    Once we (at Oxygen XL) initiate contact, all Consumers are provided with how to contact ** directly to address any questions or concerns. This written communication includes multiple convenient methods to submit a Dispute. Nevertheless, this Consumer elected to contact the Better Business Bureau (BBB).

    With respect to the Complaint itself, this account has been closed and returned to the client. Additionally, reporting to the Experian credit report, by Oxygen XL, was removed on May 2, 2023. 

    Should you have any additional comments or concerns, you are welcome to contact ** again.

  • Initial Complaint

    Date:04/17/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company OxygenXL contacted me in April of 2023 about a debt that I had outstanding from December of 2021 in a parking lot managed by PPM. However, I have never been contacted about this until a year and a half later? I had received this ticket as I was getting in my car over a year ago and let the price raise then paid it. I do not have the receipt anymore however Ive literally parked in their lots since then with no tickets or punishment. Additionally I have had my license both transferred and renewed in that time, and neither time the *** ever mentioned any outstanding tickets from this company. When they definitely did from other toll and private parking companies, which is quite interesting. If this is some type of scare tactic its shameful at best and scammy at worst. Additionally why on earth any creditor would call you before mailing or any traditional way is beyond my own understanding.

    Business Response

    Date: 05/17/2023

    We appreciate your bringing this to our attention.

    Oxygen XL is not the professional company managing the parking facility referenced. Oxygen XL is the business office handling the subsequent resolution. We do apologize for the less than satisfactory initial experience.
    The facility operators comply with all local and State guidelines. In doing so, the signage installed at the location is per contract specifications. Accordingly, the entrance ************ the obligations for this private parking facility (even if not observed by each who enters).

    Once we (at Oxygen XL) initiate contact, all Consumers are provided with how to contact ** directly to address any questions or concerns. This written communication includes multiple convenient methods to submit a Dispute. Nevertheless, this Consumer elected to contact the Better Business Bureau (BBB).

    With respect to the Complaint itself, the number of, and timing for, prior notices (as stated by the consumer), are inconsistent with our records. Nevertheless, in response to this action, we have again responded to the consumer directly, in writing,to their last known address. This should be received within days of this response.

    Should you have any additional comments or concerns, you are welcome to contact ** again. 

  • Initial Complaint

    Date:03/27/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/30/2022, I parked on a parking lot on the far end of Whole Foods, which is located on Avalon (********************************), which is part of a sprawling mixed use development with many other shops. There was no sign about the parking area being specific to the Whole Foods as it's part of larger development. I parked for less than 30 minutes, and then received a $90 parking ticket ******************************* Crop. This seems like a scam! There is no sign and no warning. We have been parking in Avalon for a long time, and nothing like this has happened before. Now I got this attached letter from Oxygen XL, a debt collector. I would like this charge rescinded.

  • Initial Complaint

    Date:03/06/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company sent me letter with no proof and no evidence of a charge. I would like to have proof of that charge or stop the harassment

    Business Response

    Date: 03/08/2023

    Hi, 

    We were notified today by the creditor  that his parking charge notice has been canceled. This is now closed in our office. 

  • Initial Complaint

    Date:02/22/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a debt collection notice from Oxygen XL file #*********. I do not park in parking garages or any paid lot. This notice came without an explanation explaining where I supposedly parked and with what vehicle. I believe this notice to completely false and a scam

    Business Response

    Date: 03/08/2023

    Hi, 

    Please see attached original parking notice issued by the creditor, this details the parking images of the vehicle that parked at *********************************************** on 09/06/2022. Let ** know if you have any other questions. 

    Customer Answer

    Date: 03/09/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

    I have never been in ***** ** and I have never owned the car shown in the pic. I have never had a specialty tag on any of my cars.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *****************************




     

    Business Response

    Date: 03/20/2023

    We have closed this account in our system. This matter is now closed. 

    Customer Answer

    Date: 03/20/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *****************************



     

  • Initial Complaint

    Date:02/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is sending me debt collection requests for an invalid debt. I am a resident of the building for multiple years and have been parking there for the entire time. I purchased a new vehicle in October and was not given a parking pass by the apartment management company because they "ran out" and have to "order more". I received a ticket from the parking company they employ during the timeframe of not having a parking pass provided. Obviously this is an impossible situation to be put in. I have sent multiple forms to Oxygen explaining this and they do not even respond so I can only assume they are gearing up to try and report this to the credit bureaus. I have instructed them to contact the *************************** instead and have provided details but they are silent. This is unreasonable.

    Business Response

    Date: 03/08/2023

    Hi,

    We do not report to the credit bureaus for this creditor.

     

    We will investigate this matter with the creditor, please allow 2-3 business days for a response. 

     

  • Initial Complaint

    Date:02/03/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fake ticket collection agency. Mailed me a letter asking I pay for a real parking ticket that had already been paid for. Under name ****** *** Number on the letter was not even working the next time I tried to call.

    Business Response

    Date: 03/08/2023

    Hi,

    We have received your complaint and are obtaining images of the parking charge notice and of the vehicle. Our number does work, you can also call our main hotline on ************

     

Oxygen XL is NOT a BBB Accredited Business.

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