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Business Profile

Collections Agencies

Oxygen XL

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 92 total complaints in the last 3 years.
  • 54 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Oxygen XL and ******************************* is preying on citizens. Sending citations to people with no state or city authority for parking in lots is unlawful and has led to the companies receiving nothing but negative reviews, lawsuits and actions from state and local governments across various states including *******. I was visiting my friend who did not have her car (she is a resident) and there were no available visitor spots so we parked in her resident lot and I received a citation while having no spots outside to park in. I request cancelling this citation and do not contact me again.

    Business Response

    Date: 03/28/2025

    We appreciate your bringing this to our attention. 

    Oxygen XL is not the professional company managing the parking facility referenced. Oxygen XL is the business office managing the subsequent resolution. Nevertheless, we do apologize for the less than satisfactory experience.

    The parking facility operators comply with all local and State guidelines. In doing so, the signage installed at the location is per contract specifications. Accordingly, the entrance sign details the obligations for this private parking facility (even if not observed by each who enters). 

    Once we (at Oxygen XL) initiate contact, all Consumers are provided with how to contact us directly to address any questions or concerns. This written communication includes multiple convenient methods to submit a Dispute. Nevertheless, this Consumer elected to contact the Better Business Bureau (BBB).

    With respect to the Complaint itself, we have closed the account in our offices. As far as credit reporting is concerned, we do not report these accounts to the credit bureaus.

    Should you have any additional comments or concerns, you are welcome to contact us again. 
    Sincerely


    Customer Answer

    Date: 03/31/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***** ******



     

  • Initial Complaint

    Date:03/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good Afternoon,Ive received numberous harassing calls and texts from this company Oxygen XL which claims I owe several parking fees. One of which with a license plate that I have not used in quite some time. Ive submitted several disputes as I have either paid for parking those days and left before expiration or simply driving through the lot but not parked. Seems like a scam as each call comes from a different north ******* or 786 area code and the texts to call back are for a 929 area code. They do not seem trustworthy and at all and have no confidence after several attempts to have these *************** removed. As of late there has been harassment as to reporting me to credit bureaus and their attempts to collect my personal information are invasive to say the least. I would very much like to resolve and clear all disputes once as I will not pay the exorbitant almost $400 in fees for services either already paid at meter or unrendered services and end the harassing behavior.

    Business Response

    Date: 03/19/2025

    We appreciate your bringing this to our attention. 

    Oxygen XL is not the professional company managing the parking facility referenced. Oxygen XL is the business office managing the subsequent resolution. Nevertheless, we do apologize for the less than satisfactory experience.

    The parking facility operators comply with all local and State guidelines. In doing so, the signage installed at the location is per contract specifications. Accordingly, the entrance sign details the obligations for this private parking facility (even if not observed by each who enters). 

    Once we (at Oxygen XL) initiate contact, all Consumers are provided with how to contact us directly to address any questions or concerns. This written communication includes multiple convenient methods to submit a Dispute. Nevertheless, this Consumer elected to contact the Better Business Bureau (BBB).

    With respect to the Complaint itself, we have closed the notices in our office for ********* and *********. As far as credit reporting is concerned, we do not report these accounts to the credit bureaus.  This is not a scam, as claimed. 

    Should you have any additional comments or concerns, you are welcome to contact us again. 
    Sincerely, 


    Customer Answer

    Date: 03/19/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    I can appreciate the timely response from Oxygen XL in regards to resolving this issues. However, I would like to address the remaining fees attached to this response they have not currently addressed. As stated before Ive tried to have this issue resolved in the past and for services not rendered and would like to cease and desist the contact in form of calls.

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ********* ********




     

    Business Response

    Date: 03/24/2025

    We appreciate your bringing this to our attention.

    Oxygen XL is not the professional company managing the parking facility referenced. Oxygen XL is the business office managing the subsequent resolution. Nevertheless, we do apologize for the less than satisfactory experience.

    The parking facility operators comply with all local and State guidelines. In doing so, the signage installed at the location is per contract specifications. Accordingly, the entrance sign details the obligations for this private parking facility (even if not observed by each who enters).

    Nevertheless, this Consumer elected to contact the Better Business Bureau (BBB).

    Regarding the focus of your enquiry, we have contacted our client, ******************************* and confirmed that the outstanding notices (********** *********) have been closed with no credit reporting. 

    Should you have any additional comments or concerns, you are welcome to contact us again. 
    Sincerely,


  • Initial Complaint

    Date:03/12/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today I received notice I had 42 unpaid parking invoices through ******************************* at a parking deck located at *****************************************************************************. The dates ranged from 7/12/23-3/8/25. I lived 250 miles away from ********** from 7/12/23 until 9/29/24. I have never parked in that facility. The car pictured was a dark ***** license plate number ******** which neither belong to me. I have disputed all 42 invoices on the ********************** site and written a letter to Experian regarding this fraudulent billing practice to protect my credit report.

    Business Response

    Date: 03/12/2025

    We appreciate your bringing this to our attention. 

    Oxygen XL is not the professional company managing the parking facility referenced. Oxygen XL is the business office managing the subsequent resolution. Nevertheless, we do apologize for the less than satisfactory experience.

    Once we (Oxygen XL) initiate contact, all Consumers are provided with the steps to contact us directly to address any questions or concerns. This written communication includes multiple convenient methods to submit a Dispute. Nevertheless, this Consumer elected to contact the Better Business Bureau (BBB).

    Nevertheless, based on the information provided, we (Oxygen XL) have elected to close this account with no further action being taken by us. 

    Should you have any additional comments or concerns, you are welcome to contact us again. 
    Sincerely, 


  • Initial Complaint

    Date:03/12/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our son goes to college at the *********************** and has a parking pass for the college . We keep getting parking tickets from ************************ compliance saying we owe 9 tickets for ***** per . Now they sent to Oxygen XL collection agency. This is a complete scam and some of the days my son wasn't even in class. I tried calling them and get no one .

    Business Response

    Date: 03/12/2025

    We appreciate your bringing this to our attention. 

    Oxygen XL is not the professional company managing the parking facility referenced. Oxygen XL is the business office managing the subsequent resolution. Nevertheless, we do apologize for the less than satisfactory experience.

    The parking facility operators comply with all local and State guidelines. In doing so, the signage installed at the location is per contract specifications. Accordingly, the entrance sign details the obligations for this private parking facility (even if not observed by each who enters). 

    Once we (at Oxygen XL) initiate contact, all Consumers are provided with how to contact us directly to address any questions or concerns. This written communication includes multiple convenient methods to submit a Dispute. Nevertheless, this Consumer elected to contact the Better Business Bureau (BBB).

    With respect to the Complaint itself, we have closed the accounts in our offices and confirmed no credit reporting has been done. This is not a scam, as claimed.

    Should you have any additional comments or concerns, you are welcome to contact us again.

  • Initial Complaint

    Date:03/11/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a collections notice of 85 for parking. The ** code at the location goes to a dead website, and the kiosks at the site were nonfunctional, so i left. The ****************** website does not recognize the non-compliance number and says it does not exist.The website does not provide contact information.The website does not provide any method of dispute.The written communication does not provide any method of dispute. I should not be charged for the lack of functioning services at a parking location.

    Business Response

    Date: 03/12/2025

    We appreciate your bringing this to our attention. 

    Oxygen XL is not the professional company managing the parking facility referenced. Oxygen XL is the business office managing the subsequent resolution. Nevertheless, we do apologize for the less than satisfactory experience.

    The parking facility operators comply with all local and State guidelines. In doing so, the signage installed at the location is per contract specifications. Accordingly, the entrance sign details the obligations for this private parking facility (even if not observed by each who enters). 

    Once we (at Oxygen XL) initiate contact, all Consumers are provided with how to contact us directly to address any questions or concerns. This written communication includes multiple convenient methods to submit a Dispute. Nevertheless, this Consumer elected to contact the Better Business Bureau (BBB).

    With respect to the Complaint itself, we have entered the dispute and closed the account in our offices. 

    Should you have any additional comments or concerns, you are welcome to contact us again.



  • Initial Complaint

    Date:03/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received wrongful debt collection letters from Oxygen XL. I sent a written dispute by certified mail to the address Oxygen XL provided and it was returned. Therefore, they prevent you from submitting a written dispute, as expressly provided for by federal law, by not accepting mail even through it is the exact same address on any correspondence they send me. Going online to submit a dispute does not adequately protect the consumer and their submission form requires you to agree to things you are not required to do under federal law. Their actions to cut off and limit your rights is against the law.

    Business Response

    Date: 03/06/2025

    We appreciate your bringing this to our attention. 

    Oxygen XL is not the professional company managing the parking facility referenced. Oxygen XL is the business office managing the subsequent resolution. Nevertheless, we do apologize for the less than satisfactory experience.

    The parking facility operators comply with all local and State guidelines. In doing so, the signage installed at the location is per contract specifications. Accordingly, the entrance sign details the obligations for this private parking facility (even if not observed by each who enters). 

    Once we (at Oxygen XL) initiate contact, all Consumers are provided with how to contact us directly to address any questions or concerns. This written communication includes multiple convenient methods to submit a Dispute. Nevertheless, this Consumer elected to contact the Better Business Bureau (BBB).

    With respect to the Complaint itself, we have entered the disputes and will be closing the accounts in our office.

    Should you have any additional comments or concerns, you are welcome to contact us again.


    Customer Answer

    Date: 03/06/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    The business merely repeated what they say in response to all complaints.  They did not address my specific concerns stated.  First, the address they provide for a dispute does NOT accept mail and my mail was returned.  The online form they provide requires you to agree to  things and give up rights that are NOT required under federal law (FDCPA).  Therefore, they effectively prevent a dispute and that is illegal.  THis has to do with Oxygen XL itself, not the related parking company.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ********* ********




     

    Business Response

    Date: 03/11/2025

    We appreciate your bringing this to our attention.

    Oxygen XL is not the professional company managing the parking facility referenced. Oxygen XL is the business office managing the subsequent resolution. Nevertheless, we do apologize for the less than satisfactory experience.

    The parking facility operators comply with all local and State guidelines. In doing so, the signage installed at the location is per contract specifications. Accordingly, the entrance sign details the obligations for this private parking facility (even if not observed by each who enters).

    Once we (at Oxygen XL) initiate contact, all Consumers are provided with how to contact us directly to address any questions or concerns. This can be accomplished by several ways; 1) Calling our office to discuss with one of our Agents 2) ********************** to our address 3) Website Inquiry. 

    It appears for some reason the written communication was returned to the Consumer.  We will follow up with the *********** regarding this matter and research to ensure that mail is delivered when using the address we provide on our letters.

    Nevertheless, this Consumer elected to contact the Better Business Bureau (BBB).

    With respect to the Complaint itself, we have entered the disputes and closed the accounts with our office.


  • Initial Complaint

    Date:03/04/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I parked and paid. Nothing was left on my windshield saying I received a ticket, and I returned to my car within the time period I paid for. I do not owe anymore money since I paid for parking that day.

    Business Response

    Date: 03/05/2025

    We appreciate your bringing this to our attention. 

    Oxygen XL is not the professional company managing the parking facility referenced. Oxygen XL is the business office managing the subsequent resolution. Nevertheless, we do apologize for the less than satisfactory experience.

    Once we (Oxygen XL) initiate contact, all Consumers are provided with the steps to contact us directly to address any questions or concerns. This written communication includes multiple convenient methods to submit a Dispute. Nevertheless, this Consumer elected to contact the Better Business Bureau (BBB).

    With respect to the Complaint itself, we have elected to close this account with no further action being taken by us. 

    Should you have any additional comments or concerns, you are welcome to contact us again. 

    Sincerely, 

    Customer Answer

    Date: 03/10/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    **** ********



     

  • Initial Complaint

    Date:02/28/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sent a parking violation in the mail from Professional parking management corp threatening my credit and to have my vehicle impounded if I did not make payment. After doing research into ***********************. They have been labeled as a scam and have a class action lawsuit filed against them. I paid for 1 hour parking to pick up lunch on 11/20/24 in one of their parking lots and they claim I overstayed which is untrue. The only evidence they sent me was a picture of my vehicle driving through the lot. Now I am being harassed by a debt collector Oxygen XL for payments. If Oxygen XL is not associated with PPMC they need to look into who they are collecting debt for. This business and their practices need to be reviewed.

    Business Response

    Date: 03/03/2025

    We appreciate your bringing this to our attention.

    Oxygen XL is not the professional company managing the parking facility referenced. Oxygen XL is the business office managing the subsequent resolution. Nevertheless, we do apologize for the less than satisfactory experience.

    The parking facility operators comply with all local and State guidelines. In doing so, the signage installed at the location is per contract specifications. Accordingly, the entrance sign details the obligations for this private parking facility (even if not observed by each who enters). 

    Once we (at Oxygen XL) initiate contact, all Consumers are provided with how to contact us directly to address any questions or concerns. This written communication includes multiple convenient methods to submit a Dispute. Nevertheless, this Consumer elected to contact the Better Business Bureau (BBB).

    With respect to the Complaint itself, we have entered the dispute and will be closing the account in our offices. This is not a scam, as claimed.

    Should you have any additional comments or concerns, you are welcome to contact us again.

  • Initial Complaint

    Date:02/21/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not been in *************** in years. This is not my charge.They are trying to steal money for parking when we have been near this area.

    Business Response

    Date: 02/25/2025

    We appreciate your bringing this to our attention.

    Oxygen XL is not the professional company managing the parking facility referenced. Oxygen XL is the business office managing the subsequent resolution. Nevertheless, we do apologize for the less than satisfactory experience.

    The parking facility operators comply with all local and State guidelines. In doing so, the signage installed at the location is per contract specifications. Accordingly, the entrance sign details the obligations for this private parking facility (even if not observed by each who enters). 

    Once we (at Oxygen XL) initiate contact, all Consumers are provided with how to contact us directly to address any questions or concerns. This written communication includes multiple convenient methods to submit a Dispute. Nevertheless, this Consumer elected to contact the Better Business Bureau (BBB).

    With respect to the Complaint itself, we have entered the dispute and will be closing the account in our offices. 
    Should you have any additional comments or concerns, you are welcome to contact us again. 

    Sincerely, 

  • Initial Complaint

    Date:02/18/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a call from Oxygen XL a week ago February 7, 2025, claiming that I had an outstanding balance of $85 from parking at friends complex back May 2024. They said they sent letters which I never received. They proceeded to read off my tag number describe my car which I found very odd and suspicious. This seems like a scam, number one my friends complex has free visitors parking so how do I owe money on free parking?

    Business Response

    Date: 02/19/2025

    We appreciate your bringing this to our attention.

    Oxygen XL is not the professional company managing the parking facility referenced. Oxygen XL is the business office managing the subsequent resolution. Nevertheless, we do apologize for the less than satisfactory experience.

    The parking facility operators comply with all local and State guidelines. In doing so, the signage installed at the location is per contract specifications. Accordingly, the entrance sign details the obligations for this private parking facility (even if not observed by each who enters). 

    Once we (at Oxygen XL) initiate contact, all Consumers are provided with how to contact us directly to address any questions or concerns. This written communication includes multiple convenient methods to submit a Dispute. Nevertheless, this Consumer elected to contact the Better Business Bureau (BBB).

    With respect to the Complaint itself, we have closed the account in our office and confirmed no credit reporting. 
    Should you have any additional comments or concerns, you are welcome to contact us again. This is not a scam, as claimed.

    Sincerely, 

Oxygen XL is NOT a BBB Accredited Business.

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