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Business Profile

Collections Agencies

Oxygen XL

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 113 total complaints in the last 3 years.
  • 63 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a parking ticket from professional parking management corp. and initially tha was a scam and now Im been harassed by OXYGEN XL with letter as a debt collector and that is also a scam. Reference# *********.

    Business Response

    Date: 06/10/2025

    We appreciate your bringing this to our attention. 

    Oxygen XL is not the professional company managing the parking facility referenced. Oxygen XL is the business office managing the subsequent resolution. Nevertheless, we do apologize for the less than satisfactory experience.

    The parking facility operators (our client), comply with all local and State guidelines. In doing so, the signage installed at the location is per contract specifications. Accordingly, the entrance sign details the obligations for this private parking facility (even if not observed by each who enters). 

    Once we (at Oxygen XL) initiate contact, all Consumers are provided with how to contact us directly to address any questions or concerns. This written communication includes multiple convenient methods to submit a Dispute. Nevertheless, this Consumer elected to contact the BBB.

    With respect to the Complaint itself: we (Oxygen XL) have elected to close this account with no further action being taken by us. As far as credit reporting is concerned, we do not report these accounts to the credit bureaus.

    Should you have any additional comments or concerns, you are welcome to contact us again.

    Sincerely,

  • Initial Complaint

    Date:06/09/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is a scam and part of another parking company where they charge people for non existent parking fines in their lots. When you try and dispute and dont receive responses, they send more threatening letters from this credit company which seems to be the same. I pulled into a lot, helped my child and pulled out, I didnt park or leave my car. Yet they are trying to charge me $125!

    Business Response

    Date: 06/09/2025

    We appreciate your bringing this to our attention.

    Oxygen XL is not the professional company managing the parking facility referenced. Oxygen XL is the business office managing the subsequent resolution. Nevertheless, we do apologize for the less than satisfactory experience.

    The parking facility operators comply with all local and State guidelines. In doing so, the signage installed at the location is per contract specifications. Accordingly, the entrance sign details the obligations for this private parking facility (even if not observed by each who enters).

    Once we (at Oxygen XL) initiate contact, all Consumers are provided with how to contact us directly to address any questions or concerns. This can be accomplished by several ways; 1) Calling our office to discuss with one of our Agents 2) ********************** to our address 3) Website Inquiry. Nevertheless, this Consumer elected to contact the Better Business Bureau (BBB).

    With respect to the Complaint itself, we have entered the dispute and closed the account in our office.

  • Initial Complaint

    Date:05/30/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have submitted a dispute to one of their claims and they have not acknowledged it. The try to collect parking fines, I submitted proof that I sold the car many years back but oxgen xl still harasses me. I don't own this vehicle and have not owned it for many years, they can check with the *** of Texas.

    Business Response

    Date: 06/02/2025

    We appreciate your bringing this to our attention.

    Oxygen XL is not the professional company managing the parking facility referenced. Oxygen XL is
    the business office managing the subsequent resolution. Nevertheless, we do apologize for the less
    than satisfactory experience.

    The parking facility operators (our client), comply with all local and State guidelines. In doing so, the
    signage installed at the location is per contract specifications. Accordingly, the entrance sign details
    the obligations for this private parking facility (even if not observed by each who enters).

    Once we (at Oxygen XL) initiate contact, all Consumers are provided with how to contact us directly
    to address any questions or concerns. This written communication includes multiple convenient
    methods to submit a Dispute. Nevertheless, this Consumer elected to contact the CFPB.

    With respect to the Complaint itself: we (Oxygen XL) have elected to close this account with no
    further action being taken by us. As far as credit reporting is concerned, we do not report these
    accounts to the credit bureaus.

    Should you have any additional comments or concerns, you are welcome to contact us again.

    Sincerely,

  • Initial Complaint

    Date:05/27/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Regarding Notice of Non-Compliance # ********* Oxygen XL is the "sister" company to ************************************. Both companies are using scare tactics to get me to pay ridiculous parking fees JUST FOR ENTERING a parking lot. I also feel it is a violation that they are allowed to access my information from the Division of Motor Vehicles. They are attempting to extort a parking payment, using threatening letters and overcharging fees. If you try to contact them, there is no real option to appeal and all you get is an aggressive response that sounds it came off of ChatGPT. Their office address is a PO BOX at a store on *************. I request cancelling this citation and do not contact me again.

    Business Response

    Date: 05/27/2025

    We appreciate your bringing this to our attention. 

    Oxygen XL is not the professional company managing the parking facility referenced. Oxygen XL is the business office managing the subsequent resolution. Nevertheless, we do apologize for the less than satisfactory experience.

    The parking facility operators (our client), comply with all local and State guidelines. In doing so, the signage installed at the location is per contract specifications. Accordingly, the entrance sign details the obligations for this private parking facility (even if not observed by each who enters). 

    Once we (at Oxygen XL) initiate contact, all Consumers are provided with how to contact us directly to address any questions or concerns. This written communication includes multiple convenient methods to submit a Dispute. Nevertheless, this Consumer elected to contact the CFPB.

    With respect to the Complaint itself: we (Oxygen XL) have elected to close this account with no further action being taken by us. As far as credit reporting is concerned, we do not report these accounts to the credit bureaus.
    Should you have any additional comments or concerns, you are welcome to contact us again.

    Sincerely,


    Customer Answer

    Date: 05/29/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *** *******



     

  • Initial Complaint

    Date:05/19/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is ridiculous. I received a "parking fine" from professional parking management who claimed I parked in their lot. There was no signage in the lot and no ability to pay and I have photos to prove it. I have attempted to contact them dozens of times and nobody answers and nobody calls back. I even drove to their business location which doesn't even exist. Now I got a letter in the mail from oxygen xl collections (reference #*********), saying I owe $115. This is a complete scam.

    Business Response

    Date: 05/19/2025

    We appreciate your bringing this to our attention.

    Oxygen XL is not the professional company managing the parking facility referenced. Oxygen XL is
    the business office managing the subsequent resolution. Nevertheless, we do apologize for the less
    than satisfactory experience.

    The parking facility operators (our client), comply with all local and State guidelines. In doing so, the
    signage installed at the location is per contract specifications. Accordingly, the entrance sign details
    the obligations for this private parking facility (even if not observed by each who enters).

    Once we (at Oxygen XL) initiate contact, all Consumers are provided with how to contact us directly
    to address any questions or concerns. This written communication includes multiple convenient
    methods to submit a Dispute. Nevertheless, this Consumer elected to contact the CFPB.

    With respect to the Complaint itself: we (Oxygen XL) have elected to close this account with no
    further action being taken by us. As far as credit reporting is concerned, we do not report these
    accounts to the credit bureaus.

    Should you have any additional comments or concerns, you are welcome to contact us again.
    Sincerely,

  • Initial Complaint

    Date:05/12/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The parking fee was paid this night. If there was a lapse, it was minimal before the car was removed. I requested *** to appeal this considering payment was made and they declined to be reasonable over what would have been, what? A $1 or $2 difference in fee? And now Im expected to pay $90? This is ridiculous and deceptive to print out the initial citation to make it look like an actual fine from a government entity when in reality, its a company who has vultures waiting to nab you for a bs parking violation with follow up threats which feel like extortion if you do not pay them their obscenely elevated fines. I reached out to OxygenXL to appeal to them again and it fell on deaf ears with just follow up $90 collection notice.

    Business Response

    Date: 05/12/2025

    We appreciate your bringing this to our attention. 

    Oxygen XL is not the professional company managing the parking facility referenced. Oxygen XL is the business office managing the subsequent resolution. Nevertheless, we do apologize for the less than satisfactory experience.

    The parking facility operators comply with all local and State guidelines. In doing so, the signage installed at the location is per contract specifications. Accordingly, the entrance sign details the obligations for this private parking facility (even if not observed by each who enters). 

    Once we (at Oxygen XL) initiate contact, all Consumers are provided with how to contact us directly to address any questions or concerns. This written communication includes multiple convenient methods to submit a Dispute. Nevertheless, this Consumer elected to contact the Better Business Bureau (BBB).

    With respect to the Complaint itself: we (Oxygen XL) have elected to close this account with no further action being taken by us. As far as credit reporting is concerned, we do not report these accounts to the credit bureaus 

    Should you have any additional comments or concerns, you are welcome to contact us again.


    Customer Answer

    Date: 05/12/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ******* *******



     

  • Initial Complaint

    Date:03/28/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Oxygen XL and ******************************* is preying on citizens. Sending citations to people with no state or city authority for parking in lots is unlawful and has led to the companies receiving nothing but negative reviews, lawsuits and actions from state and local governments across various states including *******. I was visiting my friend who did not have her car (she is a resident) and there were no available visitor spots so we parked in her resident lot and I received a citation while having no spots outside to park in. I request cancelling this citation and do not contact me again.

    Business Response

    Date: 03/28/2025

    We appreciate your bringing this to our attention. 

    Oxygen XL is not the professional company managing the parking facility referenced. Oxygen XL is the business office managing the subsequent resolution. Nevertheless, we do apologize for the less than satisfactory experience.

    The parking facility operators comply with all local and State guidelines. In doing so, the signage installed at the location is per contract specifications. Accordingly, the entrance sign details the obligations for this private parking facility (even if not observed by each who enters). 

    Once we (at Oxygen XL) initiate contact, all Consumers are provided with how to contact us directly to address any questions or concerns. This written communication includes multiple convenient methods to submit a Dispute. Nevertheless, this Consumer elected to contact the Better Business Bureau (BBB).

    With respect to the Complaint itself, we have closed the account in our offices. As far as credit reporting is concerned, we do not report these accounts to the credit bureaus.

    Should you have any additional comments or concerns, you are welcome to contact us again. 
    Sincerely


    Customer Answer

    Date: 03/31/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***** ******



     

  • Initial Complaint

    Date:03/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good Afternoon,Ive received numberous harassing calls and texts from this company Oxygen XL which claims I owe several parking fees. One of which with a license plate that I have not used in quite some time. Ive submitted several disputes as I have either paid for parking those days and left before expiration or simply driving through the lot but not parked. Seems like a scam as each call comes from a different north ******* or 786 area code and the texts to call back are for a 929 area code. They do not seem trustworthy and at all and have no confidence after several attempts to have these *************** removed. As of late there has been harassment as to reporting me to credit bureaus and their attempts to collect my personal information are invasive to say the least. I would very much like to resolve and clear all disputes once as I will not pay the exorbitant almost $400 in fees for services either already paid at meter or unrendered services and end the harassing behavior.

    Business Response

    Date: 03/19/2025

    We appreciate your bringing this to our attention. 

    Oxygen XL is not the professional company managing the parking facility referenced. Oxygen XL is the business office managing the subsequent resolution. Nevertheless, we do apologize for the less than satisfactory experience.

    The parking facility operators comply with all local and State guidelines. In doing so, the signage installed at the location is per contract specifications. Accordingly, the entrance sign details the obligations for this private parking facility (even if not observed by each who enters). 

    Once we (at Oxygen XL) initiate contact, all Consumers are provided with how to contact us directly to address any questions or concerns. This written communication includes multiple convenient methods to submit a Dispute. Nevertheless, this Consumer elected to contact the Better Business Bureau (BBB).

    With respect to the Complaint itself, we have closed the notices in our office for ********* and *********. As far as credit reporting is concerned, we do not report these accounts to the credit bureaus.  This is not a scam, as claimed. 

    Should you have any additional comments or concerns, you are welcome to contact us again. 
    Sincerely, 


    Customer Answer

    Date: 03/19/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    I can appreciate the timely response from Oxygen XL in regards to resolving this issues. However, I would like to address the remaining fees attached to this response they have not currently addressed. As stated before Ive tried to have this issue resolved in the past and for services not rendered and would like to cease and desist the contact in form of calls.

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ********* ********




     

    Business Response

    Date: 03/24/2025

    We appreciate your bringing this to our attention.

    Oxygen XL is not the professional company managing the parking facility referenced. Oxygen XL is the business office managing the subsequent resolution. Nevertheless, we do apologize for the less than satisfactory experience.

    The parking facility operators comply with all local and State guidelines. In doing so, the signage installed at the location is per contract specifications. Accordingly, the entrance sign details the obligations for this private parking facility (even if not observed by each who enters).

    Nevertheless, this Consumer elected to contact the Better Business Bureau (BBB).

    Regarding the focus of your enquiry, we have contacted our client, ******************************* and confirmed that the outstanding notices (********** *********) have been closed with no credit reporting. 

    Should you have any additional comments or concerns, you are welcome to contact us again. 
    Sincerely,


  • Initial Complaint

    Date:03/12/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today I received notice I had 42 unpaid parking invoices through ******************************* at a parking deck located at *****************************************************************************. The dates ranged from 7/12/23-3/8/25. I lived 250 miles away from ********** from 7/12/23 until 9/29/24. I have never parked in that facility. The car pictured was a dark ***** license plate number ******** which neither belong to me. I have disputed all 42 invoices on the ********************** site and written a letter to Experian regarding this fraudulent billing practice to protect my credit report.

    Business Response

    Date: 03/12/2025

    We appreciate your bringing this to our attention. 

    Oxygen XL is not the professional company managing the parking facility referenced. Oxygen XL is the business office managing the subsequent resolution. Nevertheless, we do apologize for the less than satisfactory experience.

    Once we (Oxygen XL) initiate contact, all Consumers are provided with the steps to contact us directly to address any questions or concerns. This written communication includes multiple convenient methods to submit a Dispute. Nevertheless, this Consumer elected to contact the Better Business Bureau (BBB).

    Nevertheless, based on the information provided, we (Oxygen XL) have elected to close this account with no further action being taken by us. 

    Should you have any additional comments or concerns, you are welcome to contact us again. 
    Sincerely, 


  • Initial Complaint

    Date:03/12/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our son goes to college at the *********************** and has a parking pass for the college . We keep getting parking tickets from ************************ compliance saying we owe 9 tickets for ***** per . Now they sent to Oxygen XL collection agency. This is a complete scam and some of the days my son wasn't even in class. I tried calling them and get no one .

    Business Response

    Date: 03/12/2025

    We appreciate your bringing this to our attention. 

    Oxygen XL is not the professional company managing the parking facility referenced. Oxygen XL is the business office managing the subsequent resolution. Nevertheless, we do apologize for the less than satisfactory experience.

    The parking facility operators comply with all local and State guidelines. In doing so, the signage installed at the location is per contract specifications. Accordingly, the entrance sign details the obligations for this private parking facility (even if not observed by each who enters). 

    Once we (at Oxygen XL) initiate contact, all Consumers are provided with how to contact us directly to address any questions or concerns. This written communication includes multiple convenient methods to submit a Dispute. Nevertheless, this Consumer elected to contact the Better Business Bureau (BBB).

    With respect to the Complaint itself, we have closed the accounts in our offices and confirmed no credit reporting has been done. This is not a scam, as claimed.

    Should you have any additional comments or concerns, you are welcome to contact us again.

Oxygen XL is NOT a BBB Accredited Business.

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