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Business Profile

Collections Agencies

Oxygen XL

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 108 total complaints in the last 3 years.
  • 60 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a parking ticket from ************************************, which initially appeared to be a scam. Now Im being harassed by a debt collection agency called Oxygen XL, which also seems suspicious. They claim I have two tickets, but I know I paid and did not overstay. The parking lot had no visible signage and it was terribly difficult to determine how to properly pay which I did figure out eventually. Just mentioning because it seems weird. Their communication has been vague and unhelpful, and the entire process feels predatory and deceptive. I am requesting a full investigation and immediate resolution. Reference #***********.

    Business Response

    Date: 07/08/2025

    We appreciate your bringing this to our attention. 

    Oxygen XL is not the professional company managing the parking facility referenced. Oxygen XL is the business office managing the subsequent resolution. Nevertheless, we do apologize for the less than satisfactory experience.

    The parking facility operators (our client), comply with all local and State guidelines. In doing so, the signage installed at the location is per contract specifications. Accordingly, the entrance sign details the obligations for this private parking facility (even if not observed by each who enters). 

    Once we (at Oxygen XL) initiate contact, all Consumers are provided with how to contact us directly to address any questions or concerns. This written communication includes multiple convenient methods to submit a Dispute. Nevertheless, this Consumer elected to contact the BBB.

    With respect to the Complaint itself: we (Oxygen XL) have elected to close this account with no further action being taken by us. As far as credit reporting is concerned, we do not report these accounts to the credit bureaus.

    Should you have any additional comments or concerns, you are welcome to contact us again.

    Sincerely,


  • Initial Complaint

    Date:06/30/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:


    [Your Answer Here]


    ***** ******* ******** ***************************
    ***** ******* **** ** **** **** **
    *** ***** ********** ****************************
    ******** ********* ** * ********

    The company’s response did not answer my issues…infant I got another ticket in the mail today.  They are also not being truthful, there is not phone number to contact anyone, the only thing you can do is go online to pay the bill or send a dispute…which I DID with proof that I was not even in town…they said, “ You didn’t even send us the right ticket, it is from another parking gagage in Orland.”
    If they had READ my dispute they would see that what I attached was my proof of where I was at the time they said I was in their garage.


     


     


     


    In order for the BBB to appropriately process your response, you MUST answer the question above.




    Sincerely,



    ******* ********









     

    Business Response

    Date: 06/30/2025

    We appreciate your bringing this to our attention. 

    Oxygen XL is not the professional company managing the parking facility referenced. Oxygen XL is the business office managing the subsequent resolution. Nevertheless, we do apologize for the less than satisfactory experience.

    The parking facility operators (our client), comply with all local and State guidelines. In doing so, the signage installed at the location is per contract specifications. Accordingly, the entrance sign details the obligations for this private parking facility (even if not observed by each who enters). 

    Once we (at Oxygen XL) initiate contact, all Consumers are provided with how to contact us directly to address any questions or concerns. This written communication includes multiple convenient methods to submit a Dispute. Nevertheless, this Consumer elected to contact the BBB.

    With respect to the Complaint itself: we (Oxygen XL) have elected to close this account with no further action being taken by us. As far as credit reporting is concerned, we do not report these accounts to the credit bureaus.
    Should you have any additional comments or concerns, you are welcome to contact us again.

    Sincerely,


    Business Response

    Date: 07/08/2025

    We appreciate your bringing this to our attention. 

    Oxygen XL is not the professional company managing the parking facility referenced. Oxygen XL is the business office managing the subsequent resolution. Nevertheless, we do apologize for the less than satisfactory experience.

    The parking facility operators (our client), comply with all local and State guidelines. In doing so, the signage installed at the location is per contract specifications. Accordingly, the entrance sign details the obligations for this private parking facility (even if not observed by each who enters). 

    Once we (at Oxygen XL) initiate contact, all Consumers are provided with how to contact us directly to address any questions or concerns. This written communication includes multiple convenient methods to submit a Dispute. Nevertheless, this Consumer elected to contact the BBB.

    With respect to the Complaint itself: we (Oxygen XL) have elected to close this account with no further action being taken by us. As far as credit reporting is concerned, we do not report these accounts to the credit bureaus.

    Should you have any additional comments or concerns, you are welcome to contact us again.

    Sincerely,

  • Initial Complaint

    Date:06/20/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ******** *****



     

    elled due to the lack of transparency, absence of proper contact channels, and the nature of the harassment being experienced. Im also also asking the BBB to investigate this companys practices to prevent further exploitation of consumers.

    Business Response

    Date: 06/23/2025

    We appreciate your bringing this to our attention. 

    Oxygen XL is not the professional company managing the parking facility referenced. Oxygen XL is the business office managing the subsequent resolution. Nevertheless, we do apologize for the less than satisfactory experience.

    The parking facility operators (our client), comply with all local and State guidelines. In doing so, the signage installed at the location is per contract specifications. Accordingly, the entrance sign details the obligations for this private parking facility (even if not observed by each who enters). 

    Once we (at Oxygen XL) initiate contact, all Consumers are provided with how to contact us directly to address any questions or concerns. This written communication includes multiple convenient methods to submit a Dispute. Nevertheless, this Consumer elected to contact the BBB.

    With respect to the Complaint itself: we (Oxygen XL) have elected to close this account with no further action being taken by us. As far as credit reporting is concerned, we do not report these accounts to the credit bureaus.

    Should you have any additional comments or concerns, you are welcome to contact us again.

    Sincerely,

  • Initial Complaint

    Date:06/17/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved given my debt and case is cancelled and I stop receiving contact.

    Sincerely,

    ****** *******



     

    make contact. Their address routes to what looks like some questionable PO Box, and in my discussions with their representatives, there are constant contradictions and lack of resolution timelines. I was also quoted a law in an area that I do not live nor did I park in. I have been harassed with multiple letters attempting to extort me and threatening to lower my credit. It is alleged this debt collection agency is sister companies with the private parking agency. Either way, there are already poor reviews and open class actions against this establishment. I do not trust the company, I do not feel comfortable, and I do not trust their dispute process to protect me as a consumer and a citizen. I do trust my local government office and state representative, so I repeat the following:As I have attempted to request multiple times, I request cancelling this citation, I request cancelling this debt, and do not contact me again.

    Business Response

    Date: 06/18/2025

    We appreciate your bringing this to our attention. 

    Oxygen XL is not the professional company managing the parking facility referenced. Oxygen XL is the business office managing the subsequent resolution. Nevertheless, we do apologize for the less than satisfactory experience.

    The parking facility operators (our client), comply with all local and State guidelines. In doing so, the signage installed at the location is per contract specifications. Accordingly, the entrance sign details the obligations for this private parking facility (even if not observed by each who enters). 

    Once we (at Oxygen XL) initiate contact, all Consumers are provided with how to contact us directly to address any questions or concerns. This written communication includes multiple convenient methods to submit a Dispute. Nevertheless, this Consumer elected to contact the BBB.

    With respect to the Complaint itself: we (Oxygen XL) have elected to close this account with no further action being taken by us. As far as credit reporting is concerned, we do not report these accounts to the credit bureaus.

    Should you have any additional comments or concerns, you are welcome to contact us again.

    Sincerely,

Oxygen XL is NOT a BBB Accredited Business.

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