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Business Profile

Clothing

fairyseason.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

Customer Complaints Summary

  • 31 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered clothing totaling $106.90 from Fairy Season on November 4th, 2022. The product was packed and shipped on 11/11/22, and I am not 100% sure about the date of delivery but it’s coming from Hong Kong, so I’m sure it took a week or more to arrive. As soon as I opened the first package I immediately saw that the colors did not match what was presented on their website. I bought a whole outfit that a model was wearing because it looked good and the pink socks matched the pink sweater perfectly, but I could clearly see through the opaque packaging that the pinks were not even close to being the same. I could tell right away that the clothing was off very poor quality and that the clothes were way too big to fit. I’m average height and weight and I’ve never had any sizing issues before. Also, the over-the-knee socks advertised only came to the bottom of my knee and the mini dresses/sweaters that the website showed being pretty short both hung down to my shins. I immediately emailed the company and filled out a refund request form via their website. They said I had to pay for shipping to send the product back and it would be really expensive and asked me if I could keep the clothes and they’d give me 20% of my refund. I refused and again asked for the address to return the items to; and I had already found out that *** charges $15 to send clothing back to China. I’ve still been reaching out to the company and posting on their ******** and mine warning others not to do business with them. They emailed me yesterday asking if I would take 30%! I’ve never experienced anything like this and this company needs shut down and ******** seems to not do anything or care as long as they’re taking in the advertising dollars. I would like a full refund, for them to email me a pre-paid return label, and someone should put a stop to this company! They don’t allow reviews on their website or on ******** but I’ve seen two people they’ve scammed!

    Business Response

    Date: 12/12/2022

    Hi, Satisfying every customer is our mission and pursuit. We take the quality of our garments very seriously, however, we apologize that our clothing is not the quality that you expect. We would like to refund you $50. Could you keep the items? If not, how about we reship you replacements for free instead? You could select the items you want and then email us the item number, the size, the color of the replacements.

    Business Response

    Date: 12/20/2022

    Hi, We do hope to solve your problem in a satisfactory way! We are willing to offer a $60 refund to you as our sincerity apology. Could you close the case?

    Customer Answer

    Date: 12/21/2022

    Better Business Bureau: 

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

    Regards, 

    ***** ********

  • Initial Complaint

    Date:11/27/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *********.com, Oct 8, Payment, -$129.82 USD, Transaction Order ******************  Sent clothing already falling apart and clothes that were cheap, fake substitutes unlike the pictures.

    Seams coming apart multiple spots from very bad sewing and are very loose on shirt. Another SHIRT IS NOT SATIN MATERIAL AND IS CHEAP MATERIAL. THE SHIRT DOES NOT HAVE THE "V" BORDER on neck like their company photo. Badly sewn. One dress is not same at all and is bad quality and looks nothing like picture. Sequin part was substituted with cheap fabric. This made for a very bad dress that hangs on body weird, unlike the picture which shows high quality sequin fabric that hugs the body.

    After contacting company, they played a game of sending me offer of low % of order price and ignoring me for over a month. They would ignore me long periods of time, and issue was never resolved. It has been over a month now. The only way to get money back is to spend a lot of money out of my pocket to ship to Guangdong.

    Business Response

    Date: 12/02/2022

    Hi, We take the quality of our garments very seriously, however, we apologize that our clothings are not being the quality that you expect.  We have sent your feedback on the products to related departments and they will input a lot to provide all customers of suits with a better quality. We would like to refund you the item *********** ************************* Could you close the case? 

    Customer Answer

    Date: 12/03/2022

    Better Business Bureau: 

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Please ****** the refund. Thank you kindly. 

    Regards, 

    ****** ****** 

  • Initial Complaint

    Date:11/21/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered over $100 in merchandise months ago, and have never received any of it. This company does not respond to email inquires.

    Business Response

    Date: 12/12/2022

    Hi, we checked and there are no emails sent from you. Are you talking about the order ****************** paid in July. 10th? We checked and this order was shipped in two parcels. One parcel was delivered, haven't you received any one parcel? The other parcel seems to have failed to deliver due to Insufficient Address. How about we reship the whole order to you for free? Could you close the case? And we send you an email to confirm the reshipment. Email was sent to ********************. Please reply to our email. Our customer service is *********************** 

  • Initial Complaint

    Date:11/19/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 10/23/222 and when received the dresses where way too big and the tights too large and immediately contacted the merchant and the offered 20% discount to keep items that dont even fit me. after going back and forth with discount offers finally they said no and then they sent me a email explaining how to ship back to them is very expensive and gave me a list of rules on how to ship back

    Business Response

    Date: 11/23/2022

    Hi, we are sorry for the bad experience it brought you due to the return issues. We would like to refund you the item *********** *** ******** and you could just keep them for free. Is it OK? Could you close the case? 

    Customer Answer

    Date: 12/09/2022

    Better Business Bureau: 

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The snowman dress and 2 tights  

    Regards, 

    ****** ******

  • Initial Complaint

    Date:11/18/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction, October 29 2022.
    Amount paid 58.27
    Order # ****************** Order shipped on October 31.

    Their return policy states that customer service must be contacted within 7 days of receiving the order. I contacted them a few days after receiving the 2 shirts I ordered. The shirts are huge and don't fit me. They also look nothing like the pictures posted online. I asked for a refund and they sent me an email asking for my measurements. I replied and stated that I don't want to exchange the items, I wanted a refund. Again, they contacted me asking for my measurements. I'm asking that Fairy Season provide a prepaid shipping label so that I can return the 2 shirts and refund my money.

    Their email is ************************ Thank you for your assistance!!

    Business Response

    Date: 12/12/2022

    Hi, satisfying every customer is our mission and pursuit. We have forwarded your feedback to our suppliers in order to optimize our products's size. We have refunded. Did you get the refund? Could you close the case?

  • Initial Complaint

    Date:11/04/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a hoodie almost 2 weeks ago was given a tracking number for a app called 17 to track. Using the app it tells me same info for 6 days it's at a Smyrna post office which is 4 hours from my house. I go to post office they can't find any record of the package ever being at there facility. The customer service agent through email and ******** ********* *ust say please be patient for a couple more days. I was patient for a couple more days. Checked tracking info again this time it said arrived at regional distribution center in fontana California. I just want my money refunded and people to be aware of the scam I believe this company is. A only able to communicate through fb messenger and email should have been a red flag for me I will be more careful with a business next time

    Business Response

    Date: 11/10/2022

    Dear Customer,
    Sorry for replying late. ******************
    Thanks for your purchase! We have checked for you. 
    Your order was sent out with tracking number ************************** by *****
    You could track the parcel by clicking the link: https:/*************************************************
    Your parcel was delivered, did you receive it?
    Have a nice day.

  • Initial Complaint

    Date:10/31/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered Tank And Skull Shorts in September 2022. Have yet to receive or any correspondence
    $16.69
    Black/L
    X1
    Order Amount:
    Shipping Price:
    Insurance:
    $16.69
    $6.99
    $0.83
    Grand Total: $24.51
    Never received

    Business Response

    Date: 11/23/2022

    Hi, we checked and your order is unpaid. You didn't finish the payment at last. Here is the order details: *****************************************************************************************

  • Initial Complaint

    Date:10/18/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a size small shirt that the website indicated was true to size and I took all my measurements.
    The shirt it huge and would easily fit 3 of me. I asked for a return label to return it for a refund and was told to keep the shirt and they would refund me 15%
    Absolute joke! I can’t give this to anyone it’s huge! I just wanted to return the product and get a full refund

  • Initial Complaint

    Date:10/05/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from this company I believe around April-May 2022 for some summer clothes . I waited all summer for my parcel. Come end of July I started contacting them for a refund and got months of a headache instead. Please see my attachments

    Business Response

    Date: 10/09/2022

    Hi, we are sorry to hear that you haven't received the order, we would like to resend you a new parcel. If not, we would like to refund you the order. Is it OK? Could you close the case? 

    Customer Answer

    Date: 10/12/2022

    Better Business Bureau: 

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As long as I get my refund. If not I will refile. 

    Regards, 

    ******* **** 

  • Initial Complaint

    Date:09/15/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from Fairy season and still hadn’t received the merchandise a month later. I filed a complaint with the customer service department but when I finally received the parcel in the mail, only half my order was there. of half the order, one of the items which I ordered three sizes larger did not fit and was too small. another item after one wearing proved unuseable
    because the clothing was literally falling apart after I wore it for three hours! I contacted customer Service at fairy season multiple times, was told I could not return the items. they asked for photos, which I provided. they suggested giving me a 25% discount on future items multiple times over several emails, which I repeatedly replied with “ I want a refund” , which has gone ignored. ultimately, they have not given me a refund for the items that were poor and did not fit and they are responded that they gave me a refund already for the items that that did not show up, which did not happen!

    Business Response

    Date: 09/27/2022

    Hi, we checked and one item *********** is not in stock at that time and was canceled and refunded as your request, please check. As for the item ***********, we are sorry to hear that it is small for you. Here we processed the refund to you, you are going to get the refund in 3-10 working days. You could just keep the item for free. Could you close the case?
    Thanks for your support and understanding.

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