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Business Profile

Clothing

fairyseason.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

Customer Complaints Summary

  • 31 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 26th order placed
    Received email
    Thank you for your purchase at *********.com. You have paid for the order# ****************** successfully just now. You will get an email when it is shipped. Haven't received my order or replies to my emails asking where my order is

    Customer Answer

    Date: 06/26/2024

    I received my order from the company yesterday. It was shipped 2 days after I filed the complaint 

  • Initial Complaint

    Date:04/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered clothes from them and I’ve messaged 5 different times to get help .
    No one has gotten back to me. I’ve gone through portal and emailed. It’s been over 2 weeks now and still nothing. Just keeps giving me an automated message saying I will be contacted within 24 hours and I hear nothing . I’ve emailed at different parts of the day and still no response . I spent 358.12 and I probably only kept 7 things I want to send the rest back.

  • Initial Complaint

    Date:01/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered over 400 dollars worth of clothes and jewelry, in the first week of November 2023 hoping I would have thanksgiving outfits and Christmas my order never came, two tracking orders provided and still no delivery, now it’s Jan 5th 2023 and still nothing, customer service keeps asking me to wait. It’s going in 3 months and nothing has been received nor refunded, and customer service won’t help.

  • Initial Complaint

    Date:12/04/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order and did not receive order

    Order# ****************** 

  • Initial Complaint

    Date:09/26/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made a purchase through this company on August 28, 2023. I ordered 13 items and only received 3 items. Of the 3 items I received, 1 was sent in a different size not ordered and the remaining were defective -zipper misplaced. I have contacted the company in an effort to receive a refund due to the items not being received and the items received being defective or erroenous and they have refused to issue a refund. They have stated I am responsible for paying them for costs even though items have not been received. I would request a full refund. I do not accept having to pay any return costs as most items have never been received and the ones received were defective and were sent in incorrect sizing. The company has failed to refund me and still refuses to do so, despite my efforts.

    Order No.: ******************

  • Initial Complaint

    Date:08/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to get my refund back and this company is low balling us on the refund they said 30% of the orders and doing the math it is no where near what the total should be. This company is a scam and customer service is unreliable and useless. Tired of companies deleting the phone number for us customers to contact you so issues can be resolved fasted and explain more over the phone instead of over email. I asked to speak with someone over them phone and they keep ignoring my request. Never buy anything from them.

    Business Response

    Date: 08/27/2023

    Dear customer,

    We're sorry for any inconvenience that caused to you. We have checked all the info you provided but we can't find your order number through your name or email account. Could you please provide us with the information below to find your order number?

    1. Order number
    2. Email address registered and ordered
    3. Full name on your shipping information for the order
    4. Screenshot of your payment.

    Then we will look into this and get back to you ASAP.   

    Once again, we apologize for any inconvenience caused, and we appreciate your cooperation and understanding.

  • Initial Complaint

    Date:07/19/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 clothing items for $78 and they did not fit and were cheaply made. I was I could return the items to CHINA but it would cost more than my order.
    When I replied that was unacceptable they offered a 15% refund and this has been going on for weeks. I asked for $50 and they said it was too much. They also refuse to consider $78 as the amount paid because that includes their shipping and insurance! This is wrong on so many levels. Something needs to be done with this company.

    Business Response

    Date: 07/20/2023

    Your full item price is $64.77. We could refund you $50 after you've closed the case.If there are any further issues, please feel free to message us.

    Customer Answer

    Date: 07/21/2023

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

    Regards,
     
    ********* ********* 

  • Initial Complaint

    Date:07/16/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****************** ******************* items not received
    Name********* ***** ******* ** ********** ** ***** ******* ****** ***** *** ***** *****
    Country: united States of America
    Telephone number :************

    I placed an order of over 20 items more then 2 months ago. I recived 3 items and nothing else yet. When i confirmed my address they said they had a different address, one in another state, but i recived part of the order so that makes no sense. Then they said if i paid for shipping they would ship it again, which i declined. I asked for a refund and they said they would ship it for free, which i declined again. Then they stopped replying to my emails. There is no phone number to call. Very frustrating

    Business Response

    Date: 07/17/2023

    Your first parcel with 18 items was shipped out with tracking number#****************** on June 15th. The FedEx tracking number is # ************ You could track the parcel by clicking the link: ********************************************************************************************************************************Latest Update DELIVERED Monday 6/26/2023 at 11:53 am Signed for by: Signature not required Package delivered to recipient address After confirming with the logistical company, your parcel did deliver. However, if you have not received your package or if you believe there may have been an issue with the delivery, could you kindly ask your neighbor or family if anyone picked up your parcel?  If not, could you contact ***** ** ************** ** ***** **** ****** ** ******** **** **** *** *** ******** ****** ****** 
     

  • Initial Complaint

    Date:07/01/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order# ****************** ordered on 6/16/2023 received on 6/29/2023.
    I ordered 7 items, 5 shirts and 2 pairs of shoes. Order total over $120.
    The quality of the items is terrible, especially the shoes. The shoes are not the quality portrayed in the pictures and especially for the price.
    The clothing is very irregular and very cheaply made. I ordered all size Medium for the shirts and one dress, 2 of the shirts are fine and true to size, the rest of them are so terribly made that one is more like a extra small, one is equal to an extra large and the other one is just very irregular over all. The shoes are a joke, if you could see what you get for $30 for one pair, I could buy better quality for $10 at ********
    They make it very difficult to even find a way to contact them, once you log into the website you can not find your order to even inquire about it. I emailed service as the website suggested and I have not received a response. It appears after you order they are done with you and your order, although they claim they are committed to service and a prompt response to any issues.
    All I want to do is return the items that are of terrible quality, but I get no response and there is not any other way to contact the company other than through service@fairyseason. I paid with ****** thank goodness, I will also fight this thru PayPal and file a complaint with them as well.

    Business Response

    Date: 07/05/2023

    ******************
    ***********
    ********
    ***********
    ***********
    ***********
    The quality and appearance that is portrayed on the website is not at all with the shoes are. They are not worth $10 let alone $20 or $30.
    The other shirts and the dress have the same issues and the sizing is completely off. The medium tank tops I received are fine and made decent and are true to size, the other 2 tops are not mediums in actual size and the quality of them is not good either.

    Is there any chance to keep them?
    There is only one address for the return trip, that is the warehouse in overseas China and the postage is at your side.
     We are sorry to hear that the partial refund we offered did not meet your expectations.
    We would like to suggest that you keep the items instead of returning them  to save you the hassle of returning the items.
    Is it possible that we offer you a 40% refund of the above 5 items, and you keep the items instead of returning?
    Once again, we apologize for any inconvenience caused, and we appreciate your cooperation and understanding.
    If you have any questions or concerns, please don't hesitate to contact us. We're always here to help you in any way we can. 

    Customer Answer

    Date: 07/10/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 

    Regards,

    ****** ******




  • Initial Complaint

    Date:05/11/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order Number: ****************** Shipping Date: 2023-04-29
    Status:Shipped
    Shipping Method:Standard



    Order Info

    Order Number: ****************** I would like to return the following items:

    Item # ******** Doesn’t fit

    Item *********** Doesn’t Fit

    Item ******** Doesn’t Fit

    Item *********** Doesn’t Fit

    Item ******** Doesn’t Fit

    Company refuses to allow return.

    Business Response

    Date: 05/11/2023

    Dear Customer,
    ******************
    ************************************************_4 didn't fit
    We accept return and exchange. However, we value your business, and we are committed to providing you the best solution.
    We will directly return the partial refund of the above 5 items €15 for you. Could you close the case? We appreciate your patience and understanding in this matter, and we hope to have the opportunity to serve you better in the future.

    Customer Answer

    Date: 05/12/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
    I asked to have the shipping address to ship the items  accepting that the cost of shipping is my responsibility. I was told they would issue me a partial refund of $15. That is unacceptable.
    Regards, ********* ******

    Business Response

    Date: 05/16/2023

    Dear Customer:
    ******************
    ***********
    ***********
    ********
    ********
    ******** ****** ***
    We have some suggestions below:
    1) Refund $25 for you and you could keep them.
    2) Sending them back to us for return or full refund, but the postage may be at your side.  

    Please pay attention to following details before sending parcel back:
    1 Please make sure items label on,fully new and no used.
    2.Please use registered post for shipment. Do not use DHL or UPS or parcel may be hold by custom.
    3.Please offer us one useful tracking number asap.(If your returned parcel can not be tracked online and get lost, we are not able to issue a refund.)
    4.Order number and full name are necessary to be written on the parcel, so we can contact you shortly once we have it.
    5.Please note that we will deduct the shipping fee and insurance
    Returned address:
    Address: In the yard of Zhaofeng Bearing Co., Ltd., No.1, Jinfu 2nd Road, Liaobu Town, Dongguan City,Guangdong Province,China
    Zip code: 523430
    Telephone: 0086-*********** or ************
    Contact name: Yu Y****
    Contact name: Aukey
    Once we receive the returned item, we will contact you for the refund (To save your possible inconvenience, please keep the returned tracking number in case  
    the parcel doesn't arrive within expected delivery date, so we may assist to locate it for you.)
    Your support and understanding will be highly appreciated.


fairyseason.com is NOT a BBB Accredited Business.

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