We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Payment Processing Services

MasterCard International

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

This profile includes complaints for MasterCard International's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

MasterCard International has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 165 total complaints in the last 3 years.
    • 59 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/30/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******* ******



       

      o transaction history, no history of any fees applied, and thus no way of determining where the amount on the card has gone.

      Business Response

      Date: 01/02/2025

      Mastercard International Incorporated (Mastercard) is in receipt of the consumer complaint served on it in connection with the above-referenced matter.

      Please be advised that Mastercard is not the administrator of the card or financial account, and we do not maintain cardholder account data. ******************** is the technology provider licensing our processing network to issuing and acquiring banks. The consumer should contact the card issuer/provider for assistance with transactions on the card. Typically, there will be a phone number on the back of the card where they can contact customer service.

    • Initial Complaint

      Date:11/22/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mastercard is charging all legal ******** retailers across ****** an annual fee of $700 per retail location for offering payments from our customers with a ******************** Credit Card. This amounts to thousands of retailers each paying $700 annually in order to offer Mastercard payments to our customers. This is price gouging and fee fixing on their part as a Company. The imagined and invented risk they claim for legal Canadian businesses is absurd. This $700 fee must be passed on to all of our customers, not just the ones using ******************** credit cards. I have contacted Mastercard to complain about these unfair charges and business practices. I appreciate your review and help with this matter.

      Business Response

      Date: 11/26/2024

      Mastercard International Incorporated (Mastercard) is in receipt of the merchant complaint served on it in connection with the above-referenced matter.

      Mastercard collects fees from acquirers. What an acquirer charges their merchant customer is between the acquirer and merchant. The merchant should contact their processor/acquirer for additional questions.

    • Initial Complaint

      Date:11/15/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved 

       

       Mastercard is ultimately culpable for offers these so-called banks make. I have attempted to contact the lender backing Milestone Mastercard, The ****************, about their bait and switch techniques,with no success. **************** denies they ever even offered account credits as a bonus, up to the highest supervisor. And they can not accept emails. So, it would behoove Mastercard to police the entities that employ their logo. The **************** is guilty of bait and switch. Bait and switch is illegal. The email states clearly i was pre-approved for a $5000 Mastercard with no annual fee, and an account credit of 500$ as a signing bonus. I got a card with a 250$ annual fee already accrued, due post haste, yet the card arrived with fraudulent activity already happening and was deactivated by the bank! ****! The card arrived and remains inactive. It stinks of thievery and chicanery and Mastercard should be ashamed.

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ****** ******




       

      Business Response

      Date: 11/14/2024

      The consumer will have to reach out to Milestone Mastercard because we just issue the card but we do not monitor the card.

      Business Response

      Date: 11/18/2024

      Mastercard International Incorporated (Mastercard) is in receipt of the consumer complaint served on it in connection with the above-referenced matter.

      Mastercard does not maintain cardholder account data. We are only the technology provider licensing our processing network to issuing and acquiring banks. The consumer should contact the card issuer for further assistance. Typically,there is a phone number listed on the back of the card. 

    MasterCard International is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.