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Find a Location

MasterCard International has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforMasterCard International

    Payment Processing Services
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.11/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    147 complaints closed in last 3 years

    47 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    MasterCard International provides marketing, data communications and other services. 

    Business Details

    This is a multi-location business.

    Find a Location

    MasterCard International has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      2000 Purchase St, Purchase, NY 10577-2405
      BBB File Opened:
      3/30/2001
      Years in Business:
      58
      Business Started:
      1/1/1966
      Type of Entity:
      Corporation
      Alternate Business Name
      • Master Purchase
      • Master Assist
      • Master Value
      • Master Card International
      • MasterCard
      Business Management
      • Mr. Gary J. Flood, President, Global Products and Solutions
      • Mr. Ronald E. Garrow, Chief Human Resources Officer
      • Ms. Ann Cairns, Executive Vice Chairperson
      • Ms. Cheryl Givner, Senior Vice President, Managing Counsel
      • Mr. Dan Balistierri, Vice President, Global Service
      • Mr. Walter M. Macnee, Vice Chairman
      • Mr. Chris A. McWilton, President, North America
      • Mr. Timothy Murphy, General Counsel & Chief Franchise Officer
      • Mr. Robert Reeg, President, MasterCard Operations & Technology
      • Ms. Shamina Singh, EVP, Sustainability at Mastercard & President, Mastercard Center for Inclusive Growth
      • Mr. Benjamin S. Jankowski, Senior Vice President, Media
      • Ms. MaryAnn Carrino, Director, Strategc Sales / Corporate Payments
      • Ms. Ellen Jackowski, Chief Sustainability Officer
      • Mr. Michael Miebach, CEO
      Contact Information

      Principal

      • Mr. Gary J. Flood, President, Global Products and Solutions
      • Mr. Ronald E. Garrow, Chief Human Resources Officer
      • Ms. Ann Cairns, Executive Vice Chairperson
      • Mr. Walter M. Macnee, Vice Chairman
      • Mr. Chris A. McWilton, President, North America
      • Mr. Timothy Murphy, General Counsel & Chief Franchise Officer
      • Mr. Robert Reeg, President, MasterCard Operations & Technology
      • Mr. Michael Miebach, CEO

      Customer Contact

      • Mr. Randall Tucker, Chief Inclusion Officer
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      147 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/22/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      I applied for a credit card from MasterCard in which the information required of me included a social security card number. Since my social security card is lawfully considered a credit card as per 15 U.S. Code 1602 I, and I received no benefits from the transaction upon denial, the transaction is considered fraudulent because it is by definition an unauthorized use of my credit card per 15 U.S. Code 1602p. Ive attached these laws in greater detail for you to review below:Under 15 U.S. Code 1602 i- The term credit card means any card, plate, coupon book or other credit device existing for the purpose of obtaining money, property, labor, or services on credit.15 U.S. Code 1602p - The term unauthorized use, as used in section 1643 of this title, means a use of a credit card by a person other than the cardholder who does not have actual, implied, or apparent authority for such use and from which the cardholder receives no benefit.16 CFR *****c - A person who, in the ordinary course of business, lends purchase money or finances the sale of goods or services to consumers on a deferred payment basis; Provided, such person is not acting, for the purposes of a particular transaction, in the capacity of a credit card issuer.18 U.S. Code 1341 - Whoever, having devised or intending to devise any scheme or artifice to defraud, or for obtaining money or property by means of false or fraudulent pretenses, representations, or promises, or to sell, dispose of, **************, alter, give away, distribute, supply, or furnish or procure for unlawful use any counterfeit or spurious coin, obligation, security, or other article, or anything represented to be or intimidated or held out to be such counterfeit or spurious article, for the purpose of executing such scheme or artifice or attempting so to do.
      Read More

      Customer Reviews

      9 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      John S

      1 star

      03/27/2024

      I received a $200 MasterCard Gift card. I did not use it for a few months. When I did try to use it months later I found the balance to be $0.50! The card was hacked and used fraudulently a few weeks before I tried to use it. MC is requesting the activation receipt to make a claim. Who would have known to keep the receipt. The gift card does not mention keeping the reciept on the packaging. I thought these cards were supposed to be the safe way to gift money. After getting the run around, contacting, the gift card purchaser, the store of purchase and even the store's corporate HQ, I was not able to retrieve a copy of the receipt. Because the card was purchased with cash and over 6 months after purchase, I have not been able to make my claim. BEWARE gift cards are not safe, CASH is still KING.

      Local BBB

      BBB Serving Metropolitan New York

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