Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Insurance Services Office

Aon Affinity Travel Practice
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3.18

Average of 778 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • John K

    Date: 08/16/2024

    Wife was in an accident and had to cancel our trip. We had no problem getting a full refund. Followed instructions and claim was processed in a reasonable time.

  • Staci G

    Date: 08/16/2024

    Easy claim process and quick response. Very pleased with the service and coverage.

  • Mitchell S

    Date: 08/16/2024

    Filing claim was easy, and received payment quickly. Very happy with progress

  • frank f

    Date: 08/16/2024

    I purchased trip insurance from NCL for my cruise with my family (total of 10). One of our members had a catastrophic event shortly after the purchase. The company was AON. NCL refunded a part of the cost but AON refunded the rest for a total complete refund.

  • James M

    Date: 08/16/2024

    Absolutely outstanding ****************** I submitted a claim for a refund of my travel deposit, due to medical issues, and from processing the request to receipt of the money was less than 1 week.I have used Aon on other travel and have never been disappointed with the costs associated nor the Customer experience!

  • Robert B

    Date: 08/13/2024

    AON travels insurance is a fop off . They not going to approve your claim because they work with Carnival cruise, so they deny your claim so you have to have a credit with Carnival cruise to take another cruise. Dont get there insurance. SCAM

  • Erin C

    Date: 07/25/2024

    This company is horrible. Took 8 months of back and forth to deny a claim in which I canceled the trip due to COVID. $350 wasted!

  • Kim C

    Date: 07/05/2024

    DO NOT USE THIS INSURANCE COMPANY. Stay away from them. They make it difficult to get your claim and require you to jump through various hoops. They say they follow policy on the step on the phone but they do not do so.

  • Karen L S

    Date: 07/03/2024

    I was scheduled to leave for a Road Scholar trip. On the date I was going to fly I was sick. I had a few symptoms (similar to a cold) and thought I would get better. At 2:00 a.m. I realized I couldn't fly from ********** to ********* and infect everyone on the plane as well as everyone on the tour. Additionally, if I got worse, I would be placing myself at risk. I cancelled my trip. This was a Sunday. I drove home and went to my doctor the next day who diagnosed me with **********. I filed a claim with AON and I was denied because I didn't see a physician before I cancelled my trip. I had to cancel my flight and my trip because it was scheduled to begin that day. *** has so many restrictions that I don't see how they pay any claims. They make it impossible to be paid because of all their rules. A friend of mine is fighting them today because they claim he has "preexisting conditions". At 77 years old, who doesn't. I received a credit through Road Scholar which I will use, but after this, I will not travel with Road Scholar again and I will NEVER purchase travel insurance through AON. If you search online, there are many sites where people aren't paid their claims. It is a racket, and I'm surprised to see so many 5 stars. However, the total of the reviews here total 2.84 out of 5. That is pathetic! BEWARE of this scam of a travel insurance company.

  • Rusty P

    Date: 06/23/2024

    Had to cancel our cruise after my girlfriend had to have emergency surgery. The customer reps were really helpful in explaining the steps to file a claim, what was required for a claim, and the time frame to review the claim. As expected, the file was reviewed and paid in the time frame they promised. I was very impressed and very pleased with the customer service and the fast turn around to pay out the claim.

Aon Affinity Travel Practice is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.