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Insurance Services Office

Aon Affinity Travel Practice
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3.16

Average of 785 Customer Reviews

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Review Details

  • Debra D

    Date: 09/12/2022

    We brought into AON travel insurance when we booked our cruise for April 2022. It was a three day cruise! A few days before departure I developed chest pain. I am 64 yrs old and under a cardiologist care. Was advised not to travel by my Dr. ********* all required forms signed off by my cardiologist As of Sept 2022 we have not received any compensation. Find another company to buy travel insurance from, this one is a rip off.

  • Phillip L

    Date: 09/09/2022

    Same problem here, filed claim 4/6/2022. Couldnt go on cruise due to positive COVID test. ********* ****** **** offered this insurance, but wont help me get a resolution unless they deny my claim. Its 9/9/2022 and an AON claims adjuster (but not my adjuster, they wont tell me who that is or how to contact them) is yet again telling me they are expediting my claimIve heard that before and I dont believe it. Do not do business with AON travel insurance!

  • Ingrid S

    Date: 09/09/2022

    I purchased travel insurance for a trip to ******. On Aug 1st, 2022 I sent a claim because I recently found out I am pregnant and my physician has advised me against going, since the *** reports moderate/high risk of **** in the country. The *** also states on their website that pregnant women should avoid traveling to 'purple' zones aka ****** in their website. So, on August 1st I receive an estimate of 21 days until I hear back. I reach out in September and get an email 1 week later saying they are overworked and will take longer to refund or claim. This company seems to be the worst of the worst! How do I get my money back?? With this many 1 stars reviews is there a class action claim that can be taken against them? They are misleading their customers.

  • Lenise N

    Date: 09/09/2022

    The worst I filed a claim 3months ago due to death in my family before ship left .Called numerous ties and get same sorry answer. They are crooks

  • Patricia M

    Date: 09/09/2022

    This company is a scam! We had a trip planned through ****** and paid for travel insurance with AON. My husband got injured and we had to cancel the trip per doctor's recommendation. Insurance keeps giving us the run around asking for additional documentation but they have not sent the doctor what they need. I will definitely look in to filing a lawsuit against them and possibly ******!

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