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Customer Review Ratings
1.44/5 stars
Average of 53 Customer Reviews
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Review fromDana N
Date: 04/13/2024
1 starProduct made my heart race, told to stop taking it. Cancelled it over the phone. Received another batch at $69.85. Called again and unable to speak to somebody. Has to listen to long sales recordings. Cancelled again. Hopefully it will stay cancelled this time.Purity Products
Date: 04/18/2024
I am sorry to hear that you have experienced discomfort while using the product and faced difficulties while canceling your subscription. It is highly recommended to consult with your doctor before using any product. Your feedback is incredibly important to us, and I apologize for any inconvenience caused during the cancellation process.I have reviewed your account and can confirm that it has been successfully canceled. If there is anything else we can assist you with, please do not hesitate to contact us directly. We genuinely value your feedback and want to ensure your satisfaction as a customer.Yours In Good Health,The ******************** TeamReview fromMeryle S
Date: 02/29/2024
5 starsBiotin is the product that I have used, and it does what it says.I sent them an email, and they are prompt to answer.Purity Products
Date: 04/18/2024
Thank you so much for sharing your positive experience with our Biotin product! We're thrilled to hear that it's delivering the results you were looking for. Providing prompt and helpful customer service is a priority for us, so we're glad to hear that you had a great interaction with our team when you reached out via email. If you ever have any more questions or need assistance in the future, please don't hesitate to get in touch. We're here to help!Review fromYahdinah S
Date: 02/19/2024
3 starsI ordered this product on January 21st **** it arrived within a couple of days. I immediately started the product at least 7 days. I noticed that my stomach was aching and my appetite was subsiding. So I stop taking it for about 7 days. I started again 7 days later is when I realize it was this product that was upsetting my stomach very bad. Today is February 19th **** after taking the product for 5 days my stomach is hurting so bad this morning. I tried to change it up and take it at night but clearly I'm allergic to Krill. I proceeded to contact customer service several times and finally got someone on the phone this morning. I proceeded to explain I've tried to product and it's upsetting my stomach very bad. This product offered a trial period with a refund. He did not want to address that and he told me just to send it back. I proceeded to ask him to send it back where!! He gave me an address, I proceeded to ask him how am I going to know when they received the product. His response check your tracking order. I was waiting for him to give me an authorization code/number for better reference, I didn't want my product arriving back to the warehouse and cannot be found. To summarize ******* was very rude, not friendly, fast talking and wanted to hear nothing that I had to say. He finally provided me with an authorization #. I suggested that he provide customers with an authorization code/# in the future upfront. Also my product was on a trial basis but I have to pay to send it back.FLEXIRON I must say the product worked well after 7 days my joints felt amazing. Today my joints feel amazing but I do not want to order any product from a company who has bad customer service. 4 ? for the product easing my joint and bone pain.Purity Products
Date: 04/18/2024
I'm truly sorry to hear about your experience with our product and customer service. It's concerning to learn that you had such a negative interaction with our representative, *******, and that you experienced discomfort after using the product. Your feedback is incredibly important to us. I'll ensure that your suggestion is forwarded to our team for consideration so that we can enhance the customer experience in the future.I want to assure you that your account was fully refunded under our 60-day money-back guarantee. If you need further assistance, please don't hesitate to contact our customer support team at **************, and we'll be more than happy to assist you promptly.Yours In Good Health,The Purity Products TeamReview fromWayne C
Date: 01/27/2024
1 starIve been a long time user of ********************** they offered me a trial i did not check the box for auto ship the next month they ship the product anyway and take the money from my bank account, horrable customer service they lost a longtime customer. I have to pay $14.00 to ship back something i did not order to get my money back, horrable beware!!Purity Products
Date: 04/18/2024
I'm sorry to learn about your experience and any inconvenience it may have caused. It's possible that there was a misunderstanding. Our records show that during the trial sign-up process, customers are given the option to opt in or out of the auto-ship feature. However, if there was an error, please accept our sincere apologies. At Purity Products, we pride ourselves on providing excellent customer service and ensuring our customers' satisfaction. I want to assure you that your account was fully refunded under our 60-day money-back guarantee. If you need further assistance, please don't hesitate to contact our customer support team at **************, and we'll be more than happy to assist you promptly.Yours In Good Health,The Purity Products TeamReview fromMary G
Date: 01/14/2024
2 starsI called or order one product. The phone script tricks you into saying ok to add another product on. As soon as I receive I will take to post office as refuse in order not to pay return shippingPurity Products
Date: 01/17/2024
Thank you for sharing your feedback and concerns with us. We would like to inform you that during the order placement, we offer an invitation to join our Super Saver Program and take advantage of our daily special promotions. However, we want to emphasize that joining the program or purchasing is completely optional, and you are free to decline the offer anytime. Moreover, we take pride in providing a 60-day money-back guarantee on all returned bottles. You can find more information about our company and our friendly staff on our website. If you have any questions or concerns, please feel free to contact us. We are always ready to help!Yours in good health,The Purity Products TeamReview fromJohn P
Date: 12/27/2023
4 starsPurity products are expensive but priced comparably with other mail-order food supplements. I have not experienced any harmful effects from using Purity brand vitamins and minerals. The customer service representatives, that I have dealt with, have been courteous listeners. I am fortunate to have had order processing experience. However, folks without my business background, might easily be confused when dealing with over-the-phone and on-line submittal and/or cancellation of product orders.Purity Products
Date: 01/17/2024
Thank you for your positive feedback! We are glad that you are enjoying our high-quality products and that our team provided excellent service. We look forward to serving you again in the future!Review fromKAROLYN
Date: 12/26/2023
1 starOn December 7, 2023, and for a charge of $93.04, someone in the staff of Purity Products committed Fraud by mailing to me an order of their special green tea and charging my credit card, all without my knowledge or permission. This was the beginning of a surprise to me, a monthly membership in something called, SUPER SAVER, all without my knowledge or permission, and I was surprised by receiving in the mail, a package of Tea that I dont like and dont drink, And a Supervisor named ******** refuse to send me a return mailing label or refund money. Actually *** reluctantly agreed to send me the label ahd the company vetoed it.Purity Products
Date: 01/17/2024
Dear Ms. ******** I hope this message finds you well. Purity Products is a direct-to-consumer company providing customers across ***************** and ****** with free product trials since ****. We offer customers the flexibility to choose whether or not to join the Super Saver program when they receive a complimentary bottle offer without any obligation. We also understand that customers may change their minds and decline the offer at any time and still receive their free bottle. Moreover, Purity Products is committed to customer satisfaction and offers a ****** money-back guarantee on all returned bottles. To learn more about our company and the friendly staff, please visit our website at www.PurityProducts.com.Review fromTorrence S
Date: 12/16/2023
1 starScam they steal money out of your account after you close it do not deal with this company at allPurity Products
Date: 01/17/2024
**** you for sharing your feedback and concerns with us. I am truly sorry that your experience with us did not meet your expectations. At Purity Products, we have been committed to providing top-notch service to our customers for the past 30 years. To ensure we maintain the highest standards, we record and monitor all calls for compliance, quality, and training purposes. Our dedicated ***************** Team reviews each call carefully and provides recommendations to the agent's supervisor to improve their performance and avoid similar situations. This way, we can guarantee that our customers receive the best possible experience. In the meantime, a full refund of $45.41 has been processed.Please do not hesitate to contact us if there is anything else we can do to improve things.Review fromMary B
Date: 12/05/2023
1 starI have ordered many products and had no issue. I ordered a new product that made me ill. I called to get the required return number from ***************** Their refund policy clearly states "Refunds cheerfully provided on all bottles returned within 60 days". I was told by **************** that they would only refund half the money and give me the other half in store credit. Nowhere is this stated and I was called to return the item three days after receiving it. I was also told by the agent that this came from the **************** Supervisor and that was all they would do for me. The agent also tried to sell me a different product when I clearly told him I wanted a refund. What a scam! I proceeded to cancel all of my supersaver perks that I received on a monthly basis, unsubscribed from their emails, and will no longer do business with them. I hope it was worth it to them. They lost a good customer.Review fromVICTOR M
Date: 11/27/2023
1 starSame scenario ..do not buy anything from this company. They refuse to cooperate when you try and cancel an order.Purity Products
Date: 01/17/2024
Thank you for sharing your feedback and concerns with us. I am truly sorry that your experience with us did not meet your expectations. Our records indicate the super saver program has been canceled and a full refund of $119.85 was processed on December 5th, ****. If you have any questions or concerns please don't heitate to contact us.
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