Reviews

Review Details

• Review fromJanis W

  Date: 05/20/2025

  1 star
  I heard about a free sample offer with just the cost of shipping on the radio. I called and gave them my address and credit card number. However, after the recording stated that I would automatically be receiving a subscription amount of pills later on. I guess I should realize once they have your credit card number theyre just going to sign you up forever. Without telling you that ahead of time .or getting your permission . I called them on the phone and they said to speak with the customer service representative. I called customer service number waited 45 minutes and he could not find my order and said that it was not a required subscription but a two for offer. He was fairly rude and hung up on me.

  Purity Products

  Date: 06/10/2025

  Dear *****,Thank you for your feedback. Purity Products offers a variety of options, including both subscription and non-subscription offers, allowing customers to select what best suits their needs.Please note that Purity Products has proudly been in business for over 30 years, and an order is only processed once the customer has clearly agreed to the terms. If our representative was unable to locate an order under your information, it is likely that the agreement was not fully completed and, as a result, no charge was processed.We sincerely apologize for any confusion or inconvenience this may have caused. If you have any additional concerns or would like assistance, we welcome the opportunity to help clarify or resolve the matter directly. Yours in Good Health,The Purity Products Team

• Review fromKelly N

  Date: 05/19/2025

  1 star
  This company is a scam against seniors. You order a trial and the charge your card with a triple order that you did not authorize. You cannot get through on the phone and no response to email. The only way to stop them is to cancel your card! It's just an old school scam..

  Purity Products

  Date: 06/10/2025

  Purity Products offers a variety of purchasing options, including both subscription and non-subscription choices, to ensure customers can select the option that best fits their needs.With over 30 years of service, Purity Products is committed to maintaining transparency and customer satisfaction. All calls are recorded and monitored to confirm that customers provide clear consent when enrolling in a subscription. Orders are only processed after this consent has been given. For convenience, subscriptions can be canceled at any time using one of the following methods:Logging into your account Sending an email Contacting our ************* team by phone On May 23rd, a prepaid return label was issued to you as a courtesy to assist with the return of the merchandise. Once the product is received in accordance with our return policy, a refund will be processed.If you have any further questions or need additional assistance, we welcome the opportunity to support you and resolve the matter promptly.

• Review fromLance S

  Date: 05/09/2025

  1 star
  Products are great. However, on returns reminds me of the hard sell, delay, delay, transfer to supervisor for negotiation to deny a full refund. Facts, I sent unopened and used pkg. w/product within 5 days of receiving.Getting the info needed for return and cancel auto fill, like pulling teeth. I dont hold call taker responsible but the co.s training/policy.

  Purity Products

  Date: 06/10/2025

  We are truly sorry to hear that your experience was not a positive one. At Purity Products, our goal is to provide excellent service and ensure that every customer feels informed and valued.Our agents are trained to present various promotional offers, which may include special discounts or bonus items available at the time of the call. These offers are designed to provide additional value and may vary depending on the day or promotion schedule.Please rest assured that Purity Products proudly offers a 60-day money-back guarantee on all purchases. If, for any reason, you are not satisfied with your order, you may return it at any time within the 60-day timeframe for a full refund of the purchase price.If you need assistance with the return process or have any questions about your order or the offer presented, our ************* team is here to help. We sincerely appreciate your feedback and the opportunity to make things right.

• Review fromMarlene C

  Date: 04/27/2025

  1 star
  Purify product company I've learned about them under a Christian broadcast. These people will go into your bank account. Once you order one time without your authorization and will send you vitamins and we'll bill you for something that you did not ask for I am in a dispute with the bank because this is the second time they went into my account without my authorization Watch this company, they will take your money out of your bank account without your authorization and send you vitamins when you didn't ask for them

• Review fromJohn C

  Date: 04/25/2025

  1 star
  Products are laced with cancer causing chemicals..Under other ingredients, 3 cancer causing chemicals are listed. Research what those chemicals are, thier side affects. As I did.. After speaking with my order sales assistant, who refused to refund my money. Telling me, I had to pay the return shipping cost, I threw all Purity cancer causing products in the TRASH.Mind you, I was a new customer.

  Purity Products

  Date: 06/12/2025

  Thank you for your feedback.For over 30 years, Purity Products has remained committed to transparency, safety, and the highest standards of quality. We want to assure you that all ingredients used in our supplements are carefully sourced and fully compliant with *** regulations governing dietary supplements.Our products do not contain any cancer-causing chemicals. The additional ingredients include organic rice syrup solids, natural flavors, beet root powder, silicon dioxide, and *********** all of which are minimal in quantity, recognized as safe, and approved for use as food additives.We appreciate the opportunity to address your concerns and remain committed to providing safe, high-quality products.

• Review fromCh D

  Date: 03/26/2025

  1 star
  I order a product that was advertised on a radio and on the phone call I repeated stated that I did not want to have auto-shipping of future products or order that I only wanted this one-time purchase and that I did not give my permission to store or use my credit card after this one-time $5 purchase. About 3 weeks later I see my cards was billed $129.14 and immediately called them. They shipped the package to me AFTER the phone call where I spoke to a manager and told him I did not want to buy any products and didn't authorize the charge on my card. Was told they had to investigate whether or not I authorized this on the initial phone call and was told I had to wait (I think 3 days) before they would get back to me. After reporting this to my bank and ordering a new credit card, Purity Products billed me AGAIN $129.14 about 3 weeks later. I was furious and made several calls demanding not to send me their products and not to bill me for products I did not authorize and did not want. I told them to use their tracking number to retrieve their shipment because I don't want it. They did nothing to resolve this even after MANY calls from me daily. My bank investigated the charge and when they spoke to Purity, Purity told them that I received the package and would have to return it before they could issue a refund. After asking the post office to refuse the delivery and sending it back to them, it has been a week and they have told me over and over that they have issued a refund but I needed to wait 1-5 days, 1-3 days, ***** hours, etc., but now after 5 days, I have not received a refund yet. They should NOT have an A+ rating as they are forcing people to pay for their products when they weren't ordered.

  Purity Products

  Date: 06/12/2025

  Hello *********,Our records confirm that a refund check was issued and mailed to you on 03/27/25. Bank records further verify that the check was successfully cashed. As such, the refund has been fully processed and no additional funds are owed.

• Review frombarbara s

  Date: 03/19/2025

  1 star
  Dont shop here! They sent the wrong size and now they never respond.

  Purity Products

  Date: 06/12/2025

  Hello Ms. ************* you for contacting us. It appears there may be some confusion regarding the the company you are looking for. We are urity Products and we specialize in vitamins and supplements. Currently, we do not offer different sizes or variations of pills within our product line.If you have questions about any specific product or need assistance selecting the right supplement, please dont hesitate to reach out. Were happy to help clarify and provide any information you may need.Thank you for your understanding, and we appreciate your interest in Purity Products.

• Review fromKim L

  Date: 03/10/2025

  1 star
  Terrible company! **************** is horrible! You are put on hold listening to their ridiculous recoding over and over. You wait for them to call you back several hours later, they do and no one answers on their end other end! Very frustrating experience! I am trying to return their product which claims to have a 60 return policy. It has been two week and I spent $139.00 and cant get my money back! Save your money and go to the drug store and dont buy from Purity, it is a scam.

• Review fromLouis A.

  Date: 12/28/2024

  1 star
  I saw a late night TV ad for ****** by Purity Products and I decided to try it. I responded to the ad which as a part of requesting customer data asked for debit card info. There was a disclaimer that cancellation had to be made within a week of order date. I have multiple text messages from Purity Products announcing that delivery had been delayed, which ate into the time for testing the product. I received the sample bottle and started using the product After a few days I reached the conclusion that I did not want to move ahead with repeat business with Purity Products and wrote to cancel. The following day I had difficulty with balance in my checking account and research revealed that Purity Products had charged me $202.04. I wrote demanding a reversal of this transaction by 9 am Eastern on Monday, December 23, 2024. There has been no such reversal. I see that Purity Products has BBB Accreditation and in my opinion they don't deserve it.

  Purity Products

  Date: 12/30/2024

  I regret to hear that Mr. ****** experience with Purity Products did not meet his expectations. For over 30 years, our mission has been to exceed our customers expectations by providing high-quality products and exceptional service. We take customer feedback seriously and continuously strive to improve. Upon reviewing the account, we found that the initial shipping address provided by Mr. ***** was incorrect, which unfortunately caused a delay in the delivery of the Free Bottle he requested. Additionally, the records indicate that Mr. ***** agreed to a subscription as part of the Free Bottle offer. These terms were clearly stated at the time of purchase to ensure transparency. Its also worth noting that Purity Products offers a 60-day money-back guarantee for all returned bottles, giving customers the flexibility to cancel and receive a refund if they are not satisfied. We strive to make this process as smooth as possible for our customers.We hope this explanation provides clarity, and we sincerely regret any inconvenience Mr. ***** may have experienced. Please let us know if there is anything further we can do to assist. Yours in good health, The Purity Products Team

• Review fromRap P

  Date: 12/04/2024

  1 star
  Terrible company! Ordered and paid for a sample of My Bladder and didn't realize that they automatically sign you up for replacement products. Tried the My Bladder sample which didn't work for me. Eventually a package arrived late on Friday 11/22 and I opened the box and found three bottels of MY Bladder which I had not ordered and didn't need. I checked with my bank the next day , and they had the invoice of $147.65, but couldn't stop payment until the product was retuned. I called Purity ProductsI Saturday 11/23 and Sunday 11/24, but apparently they were not there or not answering the phone. However, I was billed the $147.65 which my bank paid before the payment could be stopped. I called Monday 11/25 and spoke to someone in customer service who agreed to take the product back and would confirm that in an e-mail and would also send me a code to return the product at no charge, but as of a week later the e-mail never came. I then contacted them a second time ( following a Thanksgiving trip ) on Tuesday 12/3 and talked to someone else in customer service who indicated the same response and would confirm in an e-mail which again never came. I contacted them again today (12/5 ) and that customer service person gave me the complete run around and indicated all the previous info / promises weren't valid, but said I could return the three bottles if I paid them $10 with no free shipping as previously promised. I asked too speak to her supervisor who eventually came on the phone after about a 20 minute wait. He was apologetic and said he'd forward an e-mail with the info code I needed to return the product free and would reverse the charge to my bank. Neither has occurred yet, but take note of my negative experience and the horrible reviews with the BBB ( 1.71 / 5.0 ). Beware!

  Purity Products

  Date: 12/30/2024

  We sincerely apologize if your experience with Purity Products did not meet your expectations. For over 30 years, Purity Products has been committed to providing exceptional service and care to our customers. Our records show that Mr. ****** ordered the MyBladder Support Formula and opted into the Super Saver program which provides regular shipments at a discounted rate. Unfortunately, Mr. ****** reached out to us after the order had already been processed and shipped, rather than prior to processing, which would have allowed us to make the necessary adjustments. However, the order has since been returned and fully refunded, and the Super Saver program has been canceled. Thank you again for your feedback, and we look forward to serving you!Yours in good health,The Purity Products Team